One-Third of Patients Delay Healthcare Due to Cost, New Weave Survey Reveals
- 65% of consumers prefer providers offering flexible payment options, with Gen Z and Millennials showing even higher preference.
- Only 12% of patients have access to BNPL options from their healthcare providers.
- 21% of consumers have installment agreements as a flexible payment option with their healthcare providers.
- Almost half of Gen Z and one-third of Millennials have used BNPL for healthcare expenses.
- 46% of Millennials and 44% of Gen Z are cutting back on aesthetic treatments due to financial strain.
- Food and housing are top financial priorities for consumers, potentially deprioritizing healthcare due to economic pressures.
- None.
Data highlights the critical need for healthcare providers to offer flexible payment solutions to ensure continued care
Informed by a survey of 1,000
Consumers are tightening their belts in response to rising prices and economic volatility, and healthcare is no exception. Younger generations are feeling this strain more acutely. Specifically,
Consumers have grown accustomed to flexible payment solutions such as payment plans and buy now pay later (BNPL) in sectors like retail, yet these conveniences have been slow to translate over to the healthcare industry. More than half (
“It’s time healthcare providers adopt a patient-centered approach to payments to ensure patients can receive and afford the care they desperately need,” said Brett White, CEO of Weave. “Patients now expect to have multiple options when it comes to every type of purchase—including healthcare—and the onus is now on providers to integrate flexible payment methods to keep patients engaged. Providers that do so will attract and retain patients at a higher rate than those who don’t.”
Additional significant findings from Weave’s study include:
-
More than 3 in 5 consumers (
65% ) would be more likely to choose one provider over another if they offered more flexible payment options. This figure is even higher among Gen Z (80% ) and Millennials (76% ). -
Only
12% of patients said their healthcare providers offer BNPL. -
Installment agreements were the most commonly offered type of flexible payment option, with more than 1 in 5 consumers (
21% ) saying their healthcare provider offers them. -
Almost 1 in 4 (
24% ) consumers have used BNPL options for treatment in the past. This skyrockets among younger generations, as almost half (47% ) of Gen Z and 1 in 3 Millennials (34% ) have leveraged BNPL for healthcare expenses. -
Nearly half of Millennials (
46% ) and Gen Z (44% ) are cutting back on aesthetic treatments due to financial strain.
Consumers ranked food and housing as their top financial priorities, with
To learn more about Weave, visit https://www.getweave.com.
About Weave
Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. In the past year, Weave has been named a G2 leader in Patient Relationship Management, Patient Engagement, Optometry, and Dental Practice Management software. To learn more, visit getweave.com/newsroom.
View source version on businesswire.com: https://www.businesswire.com/news/home/20240403218126/en/
Natalie House
Sr. Director of Content and Communications, Weave
pr@getweave.com
Source: Weave
FAQ
How did rising costs and lack of flexible payment options affect healthcare appointments in 2023 for Weave (WEAV)?
What percentage of Gen Z and Millennials delayed primary care visits in 2023 according to Weave's study (WEAV)?
What flexible payment solutions are consumers demanding from healthcare providers according to Weave's findings (WEAV)?
How many consumers prefer providers offering more flexible payment options according to Weave's research (WEAV)?
What are the top financial priorities for consumers according to Weave's study (WEAV)?
What is the CEO's statement regarding the need for flexible payment solutions in healthcare according to Weave's PR (WEAV)?
How many consumers have used BNPL options for treatment according to Weave's study (WEAV)?