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Verint Cloud Platform Powers Compliance Recording and Engagement Data Analysis for Zoom Users
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Verint (Nasdaq: VRNT) has launched a new integration of its Engagement Data Management (EDM) platform with Zoom Meetings and Zoom Phone. This integration enables businesses to consolidate recorded interaction data with customer feedback from multiple channels, enhancing operational efficiency and reducing costs. The Verint EDM aims to bridge gaps in interaction data, offering a comprehensive analysis of customer engagements and aiding in compliance. Analysts highlight the challenge organizations face in utilizing interaction data effectively, emphasizing the need for a holistic view of customer relationships.
Positive
Launch of Verint EDM integration with Zoom enhances customer engagement analysis.
Streamlines data consolidation from multiple sources, improving efficiency.
Provides organizations with better insights for compliance and operational improvements.
Negative
None.
Integration Supports Gathering Strategic Insights for All Engagement Channels and Achieving Total Quality and Compliance Across Interactions
MELVILLE, N.Y.--(BUSINESS WIRE)--
Verint® (Nasdaq: VRNT), The Customer Engagement Company™, launched a new native integration as part of the Verint Cloud Platform for Zoom Meetings and Zoom Phone interactions with Verint Engagement Data Management (EDM) ‒ a unique, open solution to help build a multi-source data hub for customer interaction and experience data that is recorded or captured from any system, channel or communication mode.
For the fast-growing community of businesses relying on Zoom Phone and Zoom Meetings for their unified communications, this new integration will provide a quick and straightforward way of consolidating recorded Zoom interactions with customer interaction and feedback data from other sources. Verint EDM will store and harmonize this data alongside interaction and experience data from other corporate systems, increasing the efficiency and decreasing the expense of separately transforming and combining from diverse data silos. Verint EDM also gives organizations additional depth and enrichment to understand customer engagement and generates intelligence to manage compliance and more effectively improve business operations.
Ventana Research analysts agree that organizations face challenges making their interaction data useful. According to a recent research note, The Science of Managing Interaction Data, older models have been focused on contact center voice interactions, while today many interactions also incorporate digital channels. While contact centers provide a partial view of customer relationships, a data hub collects context surrounding interactions and customer experience that helps make them more actionable. The report goes on to state that interaction data has the potential to bridge the gap between demand and resources.
“Verint’s native EDM integration with the Zoom platform means that Verint customers can instantly include recorded data into their analysis of customer engagements,” says Verint’s David Singer, vice president, go-to-market strategy. “All of that data ultimately contributes to an organization’s approach to total quality by creating a more comprehensive understanding of customer interactions across all engagement channels in order to make more effective business decisions and ensure compliance.”
This launch follows the recent announcement of the integration between Verint Financial Compliance and Zoom.
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands – including over 85 of the Fortune 100 companies – build enduring customer relationships by connecting work, data and experiences across the enterprise. The Verint Customer Engagement portfolio draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement™ to help customers close The Engagement Capacity Gap™.
Verint. The Customer Engagement Company™. Learn more at Verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2022, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, VERINT DA VINCI, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.
What is the new integration Verint launched with Zoom?
Verint launched a native integration of its Engagement Data Management (EDM) platform with Zoom Meetings and Zoom Phone.
How does the Verint EDM integration benefit businesses using Zoom?
The integration allows businesses to consolidate recorded Zoom interactions with customer feedback from various sources, improving data analysis and compliance.
What is the stock symbol for Verint?
The stock symbol for Verint is VRNT.
When was the Verint EDM integration with Zoom announced?
The Verint EDM integration with Zoom was announced in August 2022.
What challenges do organizations face in using interaction data according to the press release?
Organizations struggle to make interaction data useful and often rely on outdated models focused primarily on voice interactions.
