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Verint Systems, Inc. reports developments in Customer Experience (CX) Automation for contact centers and enterprise customer engagement operations. Updates often center on the Verint Open Platform, AI-powered bots, workforce management integrations, and partner activity that connects Verint technology with cloud communications and contact-center environments.
Company news also covers operating and financial results, governance matters, customer awards, workplace recognition, and third-party evaluations of Verint’s CX automation capabilities in regions such as EMEA and Asia Pacific. These announcements describe how the company presents its automation platform, customer programs, and market positioning within AI-enabled customer experience technology.
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Verint (NASDAQ: VRNT) announced several upcoming online events in November 2021, focusing on AI trends and digital engagement. A highlighted webinar on November 2 will discuss leveraging AI in contact centers. Other events include sessions on digital-first engagement, improving agent empathy, real-time agent assist, and the impact of analytics in Formula One. Verint aims to enhance customer relationships through AI and analytics, showcasing its role in modern customer engagement.
Verint (NASDAQ: VRNT) has been recognized as a leader in the IDC MarketScape 2021 for its robust Conversational AI solutions. The assessment evaluated 15 vendors, highlighting Verint's strengths in pretrained models, analytics, and customization. Its deployment can occur in the cloud or on-premises, supporting over 40 languages. Clients praised Verint for strong conversation analytics and reporting capabilities, vital for large enterprises.
Verint (NASDAQ: VRNT) has been acknowledged as a leader in financial compliance, receiving multiple industry awards. Key recognitions include: the Best Trading Infrastructure Monitoring Platform at the 2021 TradingTech Insight Awards, and the Best Sell-Side Compliance Product at the Sell-Side Technology Awards 2021. Additionally, Verint secured a commendation for the Most Innovative Data Governance Initiative at the A-Team Innovation Awards 2021. These accolades underline Verint's commitment to innovative and flexible solutions for communication compliance and data governance.
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Verint (NASDAQ: VRNT) has been recognized as a leader in the 2021 SPARK Matrix Analysis of Global Voice of the Customer (VoC) Platforms by Quadrant Knowledge Solutions. Verint’s Experience Management platform was highlighted for its comprehensive capabilities, enhancing operational efficiency and customer engagement in an omnichannel context. The report underscores Verint's AI/ML capabilities and integration with various data sources, which are crucial for understanding customer experiences and driving strategic actions. This recognition emphasizes Verint’s commitment to improving customer engagement and digital transformation.
Verint (NASDAQ: VRNT) announced its schedule of October events focusing on digital-first engagement strategies in banking and healthcare. Key topics include leveraging AI, automated quality management, and workforce management to enhance customer experience. Events include the PanAgora Pharma CX Tech Summit on Oct. 6, and the BAI-sponsored webinar on branch banking staffing on Oct. 13. Additionally, discussions will cover automated quality management for hybrid workforces and the transformative potential of conversational AI in customer service.
Verint (NASDAQ: VRNT) recently released the 2021 Experience Index: Health Insurance report, showcasing member satisfaction among top health insurers. United HealthCare topped the list with a satisfaction score of 84.1, followed by Humana at 83.4, and Kaiser Foundation Health Plan at 82.8. The survey identifies perceived value as the key driver of satisfaction. It highlights preferences for communication channels, emphasizing the significance of telehealth, especially among Gen Z. Over 6,000 respondents participated in the survey conducted between June and July 2021.
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Verint (Nasdaq: VRNT) reported solid financial results for the three and six months ending July 31, 2021. Revenue reached $215 million for Q2, up 5% year-over-year, and $416 million for the first half, a 7% increase. Non-GAAP diluted EPS was $0.58 for Q2 and $1.01 for the first half. The company noted a strong cloud transition, with cloud revenue growth exceeding 43% year-over-year. Verint raised its guidance, projecting a 35% cloud revenue increase and $872 million total revenue for the fiscal year ending January 31, 2022.