Verint Sys Stock Price, News & Analysis

Verint (NASDAQ: VRNT) has been recognized as a leader in the 2021 SPARK Matrix Analysis of Global Voice of the Customer (VoC) Platforms by Quadrant Knowledge Solutions. Verint’s Experience Management platform was highlighted for its comprehensive capabilities, enhancing operational efficiency and customer engagement in an omnichannel context. The report underscores Verint's AI/ML capabilities and integration with various data sources, which are crucial for understanding customer experiences and driving strategic actions. This recognition emphasizes Verint’s commitment to improving customer engagement and digital transformation.

Verint (NASDAQ: VRNT) announced its schedule of October events focusing on digital-first engagement strategies in banking and healthcare. Key topics include leveraging AI, automated quality management, and workforce management to enhance customer experience. Events include the PanAgora Pharma CX Tech Summit on Oct. 6, and the BAI-sponsored webinar on branch banking staffing on Oct. 13. Additionally, discussions will cover automated quality management for hybrid workforces and the transformative potential of conversational AI in customer service.

Verint (NASDAQ: VRNT) recently released the 2021 Experience Index: Health Insurance report, showcasing member satisfaction among top health insurers. United HealthCare topped the list with a satisfaction score of 84.1, followed by Humana at 83.4, and Kaiser Foundation Health Plan at 82.8. The survey identifies perceived value as the key driver of satisfaction. It highlights preferences for communication channels, emphasizing the significance of telehealth, especially among Gen Z. Over 6,000 respondents participated in the survey conducted between June and July 2021.

Verint (Nasdaq: VRNT) reported solid financial results for the three and six months ending July 31, 2021. Revenue reached $215 million for Q2, up 5% year-over-year, and $416 million for the first half, a 7% increase. Non-GAAP diluted EPS was $0.58 for Q2 and $1.01 for the first half. The company noted a strong cloud transition, with cloud revenue growth exceeding 43% year-over-year. Verint raised its guidance, projecting a 35% cloud revenue increase and $872 million total revenue for the fiscal year ending January 31, 2022.

Verint (NASDAQ: VRNT) has successfully completed its acquisition of Conversocial, enhancing its offerings in conversational customer experience via messaging channels. The transaction was first announced on August 10, during which Verint expressed its intent to expand its cloud capabilities for digital-first customer engagement. Analysts suggest that this acquisition positions Verint strategically in the growing customer service market, leveraging its existing AI technology to personalize customer interactions across popular messaging platforms like Apple Business Chat and WhatsApp.

Verint (NASDAQ: VRNT) has scheduled several September events aimed at enhancing customer experience through technology. Highlights include the Engage21 EMEA Online event on Sept. 9, featuring keynote speaker Steven Van Belleghem, and the QATC Virtual Summit on Sept. 20, focusing on quality assurance strategies. Verint emphasizes addressing the Engagement Capacity Gap™, influenced by workforce dynamics and customer interactions. The company serves over 85 Fortune 100 brands, leveraging AI and analytics to strengthen customer engagement.

Verint Systems Inc. (NASDAQ: VRNT) will host a conference call on September 9, 2021, at 4:30 p.m. ET to discuss its Q2 financial results for the period ending July 31, 2021. An earnings press release will be issued post-market on the same day. Stakeholders can listen via a real-time webcast or telephone, with access information provided. The company focuses on customer engagement solutions, leveraging AI and analytics to help businesses improve customer relationships.