Verint Sys - VRNT STOCK NEWS

Verint (NASDAQ: VRNT) announced that Startek is utilizing its Speech Analytics solution to analyze over 500 million customer interactions annually. This partnership enables Startek to enhance customer service by transitioning from call sampling to a comprehensive analysis of call drivers and trends. Notable improvements include a 4% increase in first contact resolution and heightened customer satisfaction. The AI-driven analytics provide actionable insights, fostering a more effective customer experience.

Verint Systems Inc. (NASDAQ: VRNT) will hold a conference call on December 7, 2022, at 4:30 p.m. ET, to discuss its third quarter financial results for the period ending October 31, 2022. An earnings press release will be distributed post-market close on the same date. A live webcast with presentation slides will be accessible on Verint's Investor Relations page. The company emphasizes its commitment to enhancing customer engagement through advanced AI and analytics, supporting major brands globally.

Verint (NASDAQ: VRNT) has launched an updated compliance recording integration for Microsoft Teams, aiding regulated sectors like finance and healthcare in managing compliance across various communication modes. Certified in October, the Verint Interaction Recording captures and analyzes Teams calls, chats, and video conferencing, ensuring secure data management. This solution unifies interaction data from multiple sources, enhancing compliance and governance capabilities. Verint’s offering responds to the increasing complexities of hybrid work and regulatory demands on organizations.

Verint (Nasdaq: VRNT) expands its partnership with Zoom Video Communications to enhance customer experience through the integration of the Verint Customer Engagement Platform with the Zoom Contact Center. This collaboration aims to bridge the Engagement Capacity Gap by providing businesses a streamlined communication solution across various channels, including voice, web chat, SMS, and video. The partnership focuses on improving both customer and employee engagement, leveraging Verint's analytics and compliance capabilities alongside Zoom's extensive communication tools.

Verint (NASDAQ: VRNT) highlights the pressing need for retailers to adopt automation as they face significant labor shortages ahead of the holiday season. Over 60% of retailers struggle to find qualified staff, while 45% have challenges filling contact center roles. The survey shows that 94% plan to hire seasonally, yet many lack sufficient HR resources. With only 34% using chatbots effectively, Verint urges retailers to automate customer engagement and streamline hiring processes. Enhancing automation can alleviate staffing pressures and improve customer experiences.

Verint (NASDAQ: VRNT) announced findings from a Forrester Consulting study on the Total Economic Impact of its Experience Management solutions. The study estimates that a composite organization can achieve nearly $2.5 million in benefits over three years against costs of $781,000, resulting in a 219% ROI. Key benefits include $1.1 million in revenue from reduced order abandonment and $1.3 million from improved fulfillment practices. Additionally, customer satisfaction metrics improved significantly.

Verint Systems, Inc. (NASDAQ: VRNT) announced it achieved the largest increase in interaction analytics customers and seats from March 2021 to May 2022. According to DMG Consulting's 2022/2023 Interaction Analytics report, Verint received top customer satisfaction ratings across all categories, including a perfect score of 5.0 in Overall Vendor Satisfaction for four consecutive years. The company's AI-driven interaction analytics solutions dominate the market, underscoring their effectiveness in real-time customer engagement across various channels.