Welcome to our dedicated page for Verint Systems news (Ticker: VRNT), a resource for investors and traders seeking the latest updates and insights on Verint Systems stock.
Verint Systems Inc. (NASDAQ: VRNT) is a global leader in actionable intelligence® solutions. Founded in 1994 and headquartered in Melville, New York, Verint specializes in providing solutions that help organizations make timely and effective decisions. With over 4,800 dedicated professionals and offices worldwide, Verint serves more than 10,000 organizations in over 180 countries, including over 80 percent of the Fortune 100.
Verint's core business revolves around three critical challenges:
- Customer Engagement Optimization: Solutions that enhance customer experiences by capturing valuable data and using analytics to provide actionable insights.
- Security Intelligence: Systems designed to improve security measures and ensure safer environments.
- Fraud, Risk, and Compliance: Tools that assist in identifying and mitigating risks, preventing fraud, and ensuring regulatory compliance.
Verint's comprehensive solutions enable organizations to gather vast amounts of information from various data types and sources. The company employs advanced analytics to transform this data into actionable intelligence, facilitating improved customer engagement, enhanced security, and effective risk management. Recent achievements include expanding their product portfolio and forging strategic partnerships to enhance their service offerings.
Verint's value-added services are tailored to meet the needs of organizations across different industries, making it easier for them to bridge the gap between limited resources and increasing customer expectations. The company's innovative solutions have proven pivotal in driving enterprise performance improvements and making the world a safer place.
For investors and stakeholders looking for the latest updates and relevant information on Verint's performance, the company actively shares news and developments that highlight their ongoing projects and achievements.
Verint (NASDAQ: VRNT) has launched an updated compliance recording integration for Microsoft Teams, aiding regulated sectors like finance and healthcare in managing compliance across various communication modes. Certified in October, the Verint Interaction Recording captures and analyzes Teams calls, chats, and video conferencing, ensuring secure data management. This solution unifies interaction data from multiple sources, enhancing compliance and governance capabilities. Verint’s offering responds to the increasing complexities of hybrid work and regulatory demands on organizations.
Verint (Nasdaq: VRNT) expands its partnership with Zoom Video Communications to enhance customer experience through the integration of the Verint Customer Engagement Platform with the Zoom Contact Center. This collaboration aims to bridge the Engagement Capacity Gap by providing businesses a streamlined communication solution across various channels, including voice, web chat, SMS, and video. The partnership focuses on improving both customer and employee engagement, leveraging Verint's analytics and compliance capabilities alongside Zoom's extensive communication tools.
Verint (NASDAQ: VRNT) highlights the pressing need for retailers to adopt automation as they face significant labor shortages ahead of the holiday season. Over 60% of retailers struggle to find qualified staff, while 45% have challenges filling contact center roles. The survey shows that 94% plan to hire seasonally, yet many lack sufficient HR resources. With only 34% using chatbots effectively, Verint urges retailers to automate customer engagement and streamline hiring processes. Enhancing automation can alleviate staffing pressures and improve customer experiences.
Verint (NASDAQ: VRNT) announced findings from a Forrester Consulting study on the Total Economic Impact of its Experience Management solutions. The study estimates that a composite organization can achieve nearly
Verint Systems, Inc. (NASDAQ: VRNT) announced it achieved the largest increase in interaction analytics customers and seats from March 2021 to May 2022. According to DMG Consulting's 2022/2023 Interaction Analytics report, Verint received top customer satisfaction ratings across all categories, including a perfect score of 5.0 in Overall Vendor Satisfaction for four consecutive years. The company's AI-driven interaction analytics solutions dominate the market, underscoring their effectiveness in real-time customer engagement across various channels.
Verint (Nasdaq: VRNT) has been recognized in the inaugural Constellation ShortList for Conversational AI. This acknowledgment highlights Verint's commitment to innovation in digital-first engagement solutions. The Verint Intelligent Virtual Assistant (IVA) utilizes a natural language understanding library with over 90,000 intents, enabling it to provide personalized customer interactions across multiple channels. With capabilities in over 40 languages, Verint IVA can address customer inquiries 24/7, enhancing customer satisfaction and engagement.
Verint (NASDAQ: VRNT) released a study revealing that over two-thirds of consumers are less confident in the economy compared to last year, with 76% reducing their spending. The survey, conducted with 2,000 U.S. consumers, highlighted that 56% prioritize 'value for money' when choosing retailers. Positive customer experiences can drive loyalty, with 88% likely to repurchase after a good experience. However, negative experiences can lead to lost sales, indicating that enhancing customer engagement is crucial for retailers amid economic challenges.
Verint Systems (Nasdaq: VRNT) has announced its participation in upcoming investor events. On October 12, the management team will attend an investor dinner hosted by Wedbush Securities in New York City. The following day, October 13, Verint will participate in a virtual non-deal roadshow organized by Needham & Company. Investors seeking more information should contact their respective sales representatives from Wedbush and Needham. Verint is known for its robust Customer Engagement portfolio, leveraging AI and analytics to strengthen client relationships.
Verint has released a study by Forrester Consulting highlighting the economic impact of its Digital-First Engagement solutions. Over three years, companies utilizing Verint's services achieve benefits of
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