An email has been sent to your address with instructions for changing your password.
There is no user registered with this email.
Sign Up
To create a free account, please fill out the form below.
Thank you for signing up!
A confirmation email has been sent to your email address. Please check your email and follow the instructions in the message to complete the registration process. If you do not receive the email, please check your spam folder or contact us for assistance.
Welcome to our platform!
Oops!
Something went wrong while trying to create your new account. Please try again and if the problem persist, Email Us to receive support.
Verint Interaction Recording Enables Compliant Communication for Microsoft Teams
Rhea-AI Impact
(Neutral)
Rhea-AI Sentiment
(Neutral)
Tags
Rhea-AI Summary
Verint (NASDAQ: VRNT) has launched an updated compliance recording integration for Microsoft Teams, aiding regulated sectors like finance and healthcare in managing compliance across various communication modes. Certified in October, the Verint Interaction Recording captures and analyzes Teams calls, chats, and video conferencing, ensuring secure data management. This solution unifies interaction data from multiple sources, enhancing compliance and governance capabilities. Verint’s offering responds to the increasing complexities of hybrid work and regulatory demands on organizations.
Positive
The updated Verint Interaction Recording is certified for Microsoft Teams, enhancing product credibility.
The solution provides a centralized way to capture and analyze communications, addressing compliance needs.
Verint Customer Engagement Platform Powers Interaction Recording Capabilities to Centrally Capture, Store, Retrieve and Analyze a Unique Range of Teams Communication Modes to Achieve Compliance and Total Quality
MELVILLE, N.Y.--(BUSINESS WIRE)--
Verint® (NASDAQ: VRNT), the Customer Engagement Company®, today announced the availability of the latest version of its compliance recording integration with Microsoft Teams. Verint Interaction Recording™ helps heavily regulated businesses such as financial and healthcare institutions and government agencies manage the complexities of regulatory compliance across all the communication modes used in Microsoft Teams calls and meetings. The solution was Certified for Microsoft Teams in October.
A secure compliance recording solution, Verint Interaction Recording centrally captures, stores, retrieves, and analyzes Teams voice calling, chat, screen sharing, video conferencing, and other modes of collaboration across front, middle, and back-office environments.
Part of the Verint Customer Engagement Platform, Verint Interaction Recording enables captured Teams interactions to be managed in a single application – together with data from other sources – by Verint Engagement Data Management™ (EDM) and stored in the Verint Engagement Data Hub™. Verint EDM consolidates and harmonizes customer interactions from a wide variety of Verint and third-party sources, as well as historical archives. The EDM solution brings together the management of disparate interaction data into one application and breaks down the data silos that complicate data management, governance, and compliance. This helps data analysis reveal new insights from the comprehensive, cohesive, and holistic view of customer engagement that is held in the Engagement Data Hub.
“The combination of hybrid work, complex compliance regulations and increased adoption of collaboration platforms like Teams creates the perfect storm for organizations to have to manage and make sense of the multitude of interactions and communications streams being used in highly regulated industries,” says Verint’s David Singer, vice president, go-to-market strategy. “Verint Interaction Recording helps organizations leverage the latest digital collaboration channels while enabling them to take a total quality approach and ensure compliance with industry regulations and international banking standards.”
“For customers in heavily regulated industries, the ability to implement automatic, policy-based recording and storage of Microsoft Teams calls and meetings is crucial. The Verint Interaction Recording integration with Teams helps ensure an organization’s data is secured, protected, and compliant,” said Pete Daderko, director of product marketing, Microsoft Teams.
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands – including over 85 of the Fortune 100 companies – build enduring customer relationships by connecting work, data and experiences across the enterprise. The Verint Customer Engagement portfolio draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement™ to help customers close The Engagement Capacity Gap™.
Verint. The Customer Engagement Company®. Learn more at Verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2022, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, VERINT DA VINCI, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.
