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Verint and Zoom Expand Partnership to Elevate Customer Experience Across the Enterprise with Zoom Contact Center
Rhea-AI Impact
(Low)
Rhea-AI Sentiment
(Very Positive)
Tags
partnership
Rhea-AI Summary
Verint (Nasdaq: VRNT) expands its partnership with Zoom Video Communications to enhance customer experience through the integration of the Verint Customer Engagement Platform with the Zoom Contact Center. This collaboration aims to bridge the Engagement Capacity Gap by providing businesses a streamlined communication solution across various channels, including voice, web chat, SMS, and video. The partnership focuses on improving both customer and employee engagement, leveraging Verint's analytics and compliance capabilities alongside Zoom's extensive communication tools.
Positive
Expansion of partnership with Zoom enhances customer experience.
Integration aims to close the Engagement Capacity Gap.
Combines Verint’s analytics with Zoom’s communication capabilities.
Negative
None.
Partnership Leverages Platform-to-Platform Approach with the Powerful Combination of Verint Customer Engagement Platform and Zoom Contact Center
MELVILLE, N.Y.--(BUSINESS WIRE)--
Verint®(Nasdaq: VRNT), The Customer Engagement Company™, and Zoom Video Communications, Inc. today announced an expanded partnership to help organizations deliver exceptional customer experiences across the enterprise through the additional integration of the Verint Customer Engagement Platform with Zoom Contact Center.
Verint and Zoom have a shared vision for the future of customer experience by helping organizations close the Engagement Capacity Gap, the chasm between what organizations know they need to do to meet rising customer expectations and the resources they have to do it. Verint Data Management solutions are integrated with Zoom Phone and Zoom Meetings to help businesses capture, archive, analyze, ensure compliance, and retrieve interactions. The expanded partnership complements this platform-to-platform approach by connecting the Verint Platform to Zoom’s rich set of Contact Center APIs to deliver workforce engagement.
“Verint and Zoom have a shared goal to help businesses deliver better customer and employee engagement,” says Oded Gal, chief product officer at Zoom. “Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized responses to their customers on the trusted Zoom platform. When combined with the Verint Platform enterprises can improve employee experience and performance in the contact center, back-office and branch teams.”
Zoom Contact Center is an omnichannel contact center solution that is optimized for video and intentionally supports a robust suite of channels, such as voice, web chat, SMS, and video. The solution combines unified communications and contact center capabilities into one experience with the ease and simplicity of the Zoom platform. Designed to increase productivity, Zoom customers who use Zoom Team Chat, Zoom Meetings and/or Zoom Phone will find the agent and supervisor experience familiar, as they all reside within the same Zoom application. This combination streamlines communication and fosters more efficient collaboration between back-office experts and contact center staff to augment the customer experience.
“We continue to build on our long-standing partnership with Zoom. This partnership is unique in that our platform works with Zoom’s collaboration and unified communications solutions, and now, will work with Zoom Contact Center, allowing organizations to choose a seamless solution for all their enterprise needs,” says Verint’s Jaime Meritt, chief product officer. “As Zoom continues to expand their capabilities in these areas, Verint aims to remain in lock step with them and enable our mutual customers to leverage the power of both the Zoom and Verint platforms.”
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands – including over 85 of the Fortune 100 companies – build enduring customer relationships by connecting work, data and experiences across the enterprise. The Verint Customer Engagement portfolio draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement™ to help customers close The Engagement Capacity Gap™.
Verint. The Customer Engagement Company™. Learn more at Verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2022, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, VERINT DA VINCI, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.
What is the recent news about Verint's partnership with Zoom?
Verint has expanded its partnership with Zoom to integrate its Customer Engagement Platform with Zoom Contact Center, aimed at enhancing customer experiences.
How does the Verint and Zoom partnership affect customer engagement?
The partnership seeks to improve customer engagement by closing the Engagement Capacity Gap, providing businesses with advanced analytics and communication tools.
What technologies are integrated in the new Verint and Zoom collaboration?
The integration connects Verint's data management solutions with Zoom's omnichannel contact center technologies including voice, video, and chat.
When was the announcement made regarding the Verint and Zoom partnership?
