Tata Communications collaborates with Microsoft to expand boundaries for voice calling on Microsoft Teams

Rhea-AI Summary

Tata Communications, in partnership with Microsoft, has launched GlobalRapide™, a cloud calling solution that enables PSTN calling for enterprises in India on any Microsoft Teams device globally. This platform provides unprecedented flexibility for collaboration, enhanced usability, and security and regulatory compliance. The collaboration aims to enhance workforce productivity and efficiency for enterprises, while helping them abide by local regulations and compliance.

Insights

Telecommunications Analyst

The collaboration between Tata Communications and Microsoft to enhance Microsoft Teams with the GlobalRapide platform represents a significant advancement in unified communications technology. This partnership is poised to offer substantial benefits to enterprises by integrating Public Switched Telephone Network (PSTN) capabilities with Teams, facilitating seamless global voice communication. The key advantage here is the ability to make carrier-grade voice calls directly from Teams, which can be particularly beneficial for businesses with a global presence, looking to streamline their communication infrastructure.

From a telecommunications perspective, the adoption of Operator Connect by Tata Communications underscores the ongoing trend of legacy systems transitioning to cloud-based solutions. Enterprises stand to gain from the reduction in hardware costs and the increased flexibility and scalability offered by such cloud services. Additionally, the emphasis on regulatory compliance and fraud prevention is critical in today's environment, where data security and adherence to local market regulations are paramount for multinational corporations.

Cybersecurity Expert

The integration of enhanced security features within the GlobalRapide platform addresses a critical aspect of modern business operations—cybersecurity. The managed services layer, including deployment, onboarding and management of Teams, endpoint devices and session border controllers (SBCs), is particularly noteworthy. SBCs play a crucial role in protecting voice networks from attacks and ensuring secure and reliable communication. The commitment to strict diligence to local market regulations is not just a compliance measure but also a strategic move to build trust with enterprises that are increasingly concerned about the security of their communications infrastructure.

Moreover, the end-to-end management approach promises to mitigate potential vulnerabilities that could arise during the integration of new technologies into existing systems. By providing a single platform for management, Tata Communications is potentially reducing the complexity of maintaining secure communications, which is often a challenge for enterprises with diverse and geographically dispersed operations.

Market Research Analyst

The strategic partnership between Tata Communications and Microsoft taps into the growing demand for cloud-based collaboration tools, which has been accelerated by the shift towards remote and hybrid work models. The ability of the GlobalRapide platform to enable PSTN calling on Microsoft Teams devices globally could provide a competitive edge in the market, catering to enterprises that require robust and flexible communication solutions.

Furthermore, the extensive reach of Tata Communications, with partnerships in over 190 countries and 700 mobile network operators, could be a decisive factor for multinational corporations when choosing a unified communications provider. This global reach, combined with the promise of enhanced usability and security, positions the GlobalRapide platform as a formidable contender in the unified communications as a service (UCaaS) market. In the long term, the success of such collaborations could influence the stock performance of the involved companies, as well as the broader telecommunications and tech sectors.

• Tata Communications GlobalRapide™, powered by Operator Connect for Microsoft Teams, to elevate customer experience for enterprises globally
• Latest cloud calling solution to enable PSTN calling for enterprises based in India to any Microsoft Teams device, anywhere in the world
• Unprecedented flexibility for collaboration, enhanced useability, and security and regulatory compliance for Teams to be made available on a single platform

MUMBAI, India, Feb. 7, 2024 /PRNewswire/ -- Tata Communications, the global commtech (communications technology) player, has partnered with Microsoft to provide flexibility in collaboration and connectivity on Microsoft Teams for enterprises in India.

The Tata Communications GlobalRapide platform will enable both Indian enterprise users as well as multinationals with a presence in the country to seamlessly make and receive carrier-grade PSTN voice calls on any Teams device, anywhere across the globe, by utilising the Operator Connect platform.

With an extensive reach across more than 190 countries through partnerships with over 700 mobile network operators, Tata Communications is uniquely positioned to offer this regulatory compliant cloud calling and audio-conferencing capability.

GlobalRapide delivers on greater fraud prevention capability and strict diligence to local market regulations, thereby allowing businesses to securely interact and collaborate with their entire value chain across the globe.

The platform offers an end-to-end managed services layer, providing deployment, onboarding and management of Teams, endpoint devices and SBCs (session border controllers) with enhanced useability, security and regulatory compliance — all on a single platform. This will streamline the Teams platform management, providing enterprises with complete control and visibility and no additional hardware cost.

"While businesses are expanding, the geographical borders are constantly shrinking with the power of collaboration tools. To make the most of these innovative tools, enterprises need a global partner with local expertise," said Sriram Sampath, Vice President, Unified Communications & Collaboration, Tata Communications. "Our collaboration with Microsoft on Operator Connect for Teams will further enhance workforce productivity and efficiency for enterprises, while helping them abide with the local regulations and compliance."

"We are pleased to partner with Tata Communications to help our customers extend their global footprint through Operator Connect for Teams. This collaboration reflects our commitment to delivering greater efficiencies and productivity gains for businesses across India. Together, we are committed to help enterprises grow and scale – seamlessly, efficiently and securely." said Shruti Bhatia, Country Head, Modern Work and Surface, India and South Asia, Microsoft.

Click here to know more about Tata Communications GlobalRapide.

About Tata Communications

A part of the Tata Group, Tata Communications (NSE: TATACOMM; BSE: 500483) is a global digital ecosystem enabler powering today's fast-growing digital economy in more than 190 countries and territories. Leading with trust, it enables digital transformation of enterprises globally with collaboration and connected solutions, core and next gen connectivity, cloud hosting and security solutions and media services. 300 of the Fortune 500 companies are its customers and the company connects businesses to 80% of the world's cloud giants. For more information, please visit www.tatacommunications.com 

Forward-looking and cautionary statements

Certain words and statements in this release concerning Tata Communications and its prospects, and other statements, including those relating to Tata Communications' expected financial position, business strategy, the future development of Tata Communications' operations, and the general economy in India, are forward-looking statements. Such statements involve known and unknown risks, uncertainties and other factors, including financial, regulatory and environmental, as well as those relating to industry growth and trend projections, which may cause actual results, performance or achievements of Tata Communications, or industry results, to differ materially from those expressed or implied by such forward-looking statements. The important factors that could cause actual results, performance or achievements to differ materially from such forward-looking statements include, among others, failure to increase the volume of traffic on Tata Communications' network; failure to develop new products and services that meet customer demands and generate acceptable margins; failure to successfully complete commercial testing of new technology and information systems to support new products and services, including voice transmission services; failure to stabilize or reduce the rate of price compression on certain of the company's communications services; failure to integrate strategic acquisitions and changes in government policies or regulations of India and, in particular, changes relating to the administration of Tata Communications' industry; and, in general, the economic, business and credit conditions in India. Additional factors that could cause actual results, performance or achievements to differ materially from such forward-looking statements, many of which are not in Tata Communications' control, include, but are not limited to, those risk factors discussed in Tata Communications Limited's Annual Reports. 

The Annual Reports of Tata Communications Limited are available at www.tatacommunications.com. Tata Communications is under no obligation to, and expressly disclaims any obligation to, update or alter its forward-looking statements.

© 2024 Tata Communications Ltd. All rights reserved.

TATA COMMUNICATIONS and TATA are trademarks or registered trademarks of Tata Sons Private Limited in India and certain countries.

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SOURCE Tata Communications

FAQ

What is the name of the cloud calling solution launched by Tata Communications in partnership with Microsoft?

Tata Communications has launched GlobalRapide™, a cloud calling solution in partnership with Microsoft.

What does GlobalRapide™ enable for enterprises based in India?

GlobalRapide™ enables PSTN calling for enterprises based in India on any Microsoft Teams device, anywhere in the world.

What is the aim of the collaboration between Tata Communications and Microsoft?

The collaboration aims to enhance workforce productivity and efficiency for enterprises, while helping them abide by local regulations and compliance.

Who is the Vice President of Unified Communications & Collaboration at Tata Communications?

Sriram Sampath is the Vice President of Unified Communications & Collaboration at Tata Communications.

Who is the Country Head of Modern Work and Surface at Microsoft India and South Asia?

Shruti Bhatia is the Country Head of Modern Work and Surface at Microsoft India and South Asia.