Unisys Research Reveals that 49% of Employees Lose One to Five Hours of Productivity Weekly Due to IT Issues

Rhea-AI Summary

Unisys Corporation (NYSE: UIS) published new research titled "From Surviving to Thriving in Hybrid Work", in collaboration with HFS Research, highlighting critical insights on workplace technology and culture.

Key findings reveal that 62% of employees find technology access pivotal for productivity, yet 49% report losing 1-5 hours weekly due to IT problems. Furthermore, effective Employee Experience (EX) programs correlate with a significant increase in engagement, with 74% of employees in mature EX programs feeling more engaged.

As hybrid work becomes the norm, 70% of employers expect it to remain their primary workforce model, emphasizing the need for organizations to adapt to enhance employee satisfaction and productivity.

Positive

• 62% of surveyed employees find access to technology highly motivating for work performance.
• 74% of employees in companies with mature EX programs report higher engagement than six months ago.
• 70% of employers indicate hybrid work will remain their primary workforce model.

Negative

• 49% of employees lose 1-5 hours of productivity weekly due to IT-related issues.
• 42% of employers do not measure productivity loss due to IT issues.

New research in partnership with HFS, "From Surviving to Thriving in Hybrid Work", uncovers insights related to workplace culture and technology

BLUE BELL, Pa., March 7, 2023 /PRNewswire/ -- Unisys Corporation's (NYSE: UIS) new research — "From Surviving to Thriving in Hybrid Work", conducted in partnership with leading global research consultancy HFS Research — provides a roadmap for employers to drive employee productivity and engagement.

Improve technology deployment and support to boost workforce engagement
Access to best-in-class technology will continue to be a critical factor in employee engagement and performance, as evidenced by the report's findings. Of the employees surveyed, 62% indicate access to technology as a highly motivating factor in their work performance. However, the report found that companies' approach to deploying and providing ongoing support for technology solutions has created challenges for employees.

• Nearly half (49%) of employees estimate they lose between one and five hours weekly of workforce productivity dealing with IT issues. Yet, 42% of employers do not measure productivity loss due to IT issues.
• Employees want to help improve the IT experience, with 92% being somewhat to very willing to share their data if it would enable more predictive technology support.

Employers also need to be mindful of the generational differences in the perceived value of different workplace technologies to strike a balance between what's new and innovative and what will move the needle on productivity. For instance, millennial employees see far higher value in chatbots, wearable devices and virtual whiteboards compared to their Gen Z colleagues.

Investing in employee experience programs
Many companies have formed or ramped up employee experience (EX) programs amidst the Great Resignation to improve employee recruitment and retention. Companies with very mature EX programs find their employees more engaged today than six months ago at a rate of 74%, compared to those with immature EX programs (24%).

Both employees and employers share similar viewpoints regarding the value of an employee experience program. More than 60% of employees and employers feel that an employee experience program significantly impacts employee productivity, talent retention, revenue and profitability.

Hybrid has set a new standard for work models
No one has to say, "hybrid work is here to stay," because a hybrid work model has become the standard. Beyond simply implementing hybrid work, however, organizations must optimize it to attract and retain talent, train and onboard new team members, create new leaders, and maximize engagement and productivity. Other key findings in the report include:

• 70% of employers indicate that hybrid will persist as their primary workforce model.
• 67% of hybrid employees cite location flexibility for work/life balance as one of the top motivational factors influencing their work performance.
• Individual empowerment in the workplace is a necessity – 70% of employees state decision-making power is a critical factor for their motivation, compared to only 57% of management citing this as being important.

"The convergence of workplace technology and employee engagement has never been more imperative. Companies continue to face tough decisions and must evaluate how they invest in creating the workplace of the future and foster a strong workplace culture that boosts employee happiness," said Joel Raper, Senior Vice President and General Manager of Digital Workplace Solutions at Unisys. "This report reinforces what we are seeing from our clients as organizations adapt to a hybrid-first mentality and embark on the types of organizational change management initiatives that drive long-term employee satisfaction and productivity."

Click here to view the full findings of the report.

About Unisys
Unisys is a global technology solutions company that powers breakthroughs for the world's leading organizations. Our solutions – digital workplace; cloud, applications & infrastructure; enterprise computing; and business process – help our clients challenge the status quo and create new possibilities. To learn how we deliver breakthroughs for our clients, visit unisys.com.

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Unisys and other Unisys products and services mentioned herein, as well as their respective logos, are trademarks or registered trademarks of Unisys Corporation. Any other brand or product referenced herein is acknowledged to be a trademark or registered trademark of its respective holder.
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SOURCE Unisys Corporation

FAQ

What are the key findings of Unisys's research on hybrid work?

The key findings include that 62% of employees cite technology access as crucial for productivity, while 49% lose productivity due to IT issues.

How has Unisys's research impacted employee engagement?

Companies with mature Employee Experience programs see 74% of employees feeling more engaged compared to only 24% in immature programs.

What future work model does Unisys predict?

Unisys predicts that 70% of employers will continue to use hybrid work as their primary workforce model.

What percentage of employees is willing to share data for better IT support?

92% of employees expressed willingness to share their data if it would lead to improved predictive technology support.

What generational differences exist regarding workplace technology value?

Millennial employees value technologies like chatbots and wearables more than their Gen Z counterparts.