Twilio Will Utilize LumenVox for Voice-Enabled Customer Experiences

Rhea-AI Summary

LumenVox announced a collaboration with Twilio (NYSE: TWLO) to integrate high-performing speech-enabling technologies into Twilio's Voice and Flex offerings. This partnership aims to enhance customer experiences through advanced speech recognition, voice biometrics, and voice detection. LumenVox's software leverages AI and deep machine learning to provide flexible and scalable solutions, allowing businesses to authenticate customers and improve engagement. This integration is poised to significantly boost Twilio's capabilities in delivering personalized services.

Positive

• Collaboration with Twilio enhancing voice technologies for customer experience.
• Integration of advanced speech recognition and voice biometrics capabilities.
• LumenVox's technology offers scalability and flexibility for diverse applications.

Negative

• None.

The integration between the two companies will provide customers with high-performing, speech-enabling technologies

SAN DIEGO--(BUSINESS WIRE)-- LumenVox, a leading provider of speech and voice technology, today announced the company will enable Twilio (NYSE:TWLO) (LTSE:NYSE), the leading cloud communications platform, to provide customer experiences with high-performing, speech-enabling technologies. The LumenVox Speech Experience will bolster Twilio's Voice and Flex offerings.

"We are excited to work with Twilio to enable powerful voice experiences at scale," said Edward Miller, Founder & CEO at LumenVox. “Similar to Twilio, LumenVox shares a vision to help organizations deliver improved customer experiences and enhanced engagement through speech enabled applications.”

LumenVox’s software provides organizations with a comprehensive speech experience including speech recognition, voice biometrics and voice detection. Engineered to provide complete flexibility and scalability, LumenVox enables businesses to deliver personalized customer experiences by utilizing the power of speech and voice technology.

LumenVox speech-enabling software consists of:

• Automated Speech Recognition (ASR) with Transcription operates on a foundation of artificial intelligence (AI) and deep machine learning (ML) to deliver high performing, future-proof voice and speech technology. The LumenVox ASR accelerates the ability to add new languages and dialects and provides a modern toolset to expand the language model to serve a more diverse base of users through its end-to-end Deep Neural Network (DNN) architecture.

• Call Progress Analysis (CPA) provides payload delivery technology that delivers outbound messages by detecting answering machine and voicemail tones. CPA supports hundreds of millions of transactions per month and is one of the most reliable answering machine detection technologies on the market today.

• Voice Biometrics enables businesses to rely less on interrogations and knowledge-based questions and more on biometric identification. LumenVox can safely authenticate customers within the IVR, on a mobile device or when talking with a live agent, in multiple languages.

To learn more about LumenVox, visit lumenvox.com, and follow the company on LinkedIn and Twitter.

About LumenVox

LumenVox is a leading provider of enterprise-grade speech and voice recognition software for organizations around the world. Its technologies make the customer experience more compelling by transforming the way people interact with applications and systems. Every day, millions of users, and thousands of businesses experience LumenVox’s within proven applications.

View source version on businesswire.com: https://www.businesswire.com/news/home/20220216005002/en/

Andrea Mocherman

LumenVox

Tel: +1 (858) 707-7700

Email: andreamocherman@lumenvox.com

Source: LumenVox

FAQ

What is the latest partnership involving Twilio (TWLO)?

LumenVox has partnered with Twilio to enhance their Voice and Flex offerings with advanced speech-enabling technologies.

How will LumenVox's technology impact Twilio's services?

LumenVox's technology will improve customer experiences by integrating speech recognition and voice biometrics into Twilio's services.

What technologies does LumenVox provide to Twilio (TWLO)?

LumenVox provides speech recognition, voice biometrics, and voice detection technologies to Twilio.

How does LumenVox's software enhance customer interactions?

LumenVox's software enhances customer interactions by offering personalized experiences and improved engagement through speech technology.