Twilio Announces Second Quarter 2024 Results

Rhea-AI Summary

Twilio (NYSE: TWLO) reported its Q2 2024 financial results, showcasing a revenue of $1.08 billion, reflecting a 4% year-over-year increase, and an organic revenue growth of 7%. The GAAP loss from operations improved significantly to $19 million, down from $141.8 million in Q2 2023. The non-GAAP income from operations was $175.3 million, up from $120.1 million last year. Twilio raised its full-year guidance for non-GAAP income from operations to $650-$675 million.

Twilio also reported a GAAP net loss per share of $0.19 and a non-GAAP net income per share of $0.87. The company's cash provided by operating activities was $213.3 million, with a free cash flow of $197.6 million. Active customer accounts increased to more than 316,000, and the dollar-based net expansion rate was 102%.

Looking ahead, Twilio's Q3 2024 revenue guidance is set at $1.085-$1.095 billion, with non-GAAP income from operations projected at $160-$170 million.

Positive

• Revenue of $1.08 billion, up 4% year-over-year.
• Organic revenue growth of 7% year-over-year.
• GAAP loss from operations improved by $123 million year-over-year.
• Non-GAAP income from operations increased to $175.3 million from $120.1 million.
• Raised full-year guidance for non-GAAP income from operations to $650-$675 million.
• Cash provided by operating activities of $213.3 million.
• Free cash flow of $197.6 million.

Negative

• GAAP net loss per share of $0.19.
• Dollar-based net expansion rate decreased to 102% from 103%.

Insights

Financial Analyst

Twilio's Q2 2024 results demonstrate a solid financial performance, with several key metrics showing improvement. The company reported $1.08 billion in revenue, a 4% year-over-year increase (7% organic growth). This growth, while modest, indicates Twilio's ability to expand its customer base and retain existing clients in a competitive market.

Notably, Twilio has made significant strides in profitability. The GAAP loss from operations narrowed to $19 million, a substantial $123 million improvement year-over-year. More impressively, non-GAAP income from operations reached $175.3 million, up from $120.1 million in Q2 2023. This 46% increase in non-GAAP operating income suggests that Twilio's cost management and operational efficiency initiatives are bearing fruit.

The company's cash flow position has also strengthened considerably. Net cash provided by operating activities surged to $213.3 million, with free cash flow reaching $197.6 million. This robust cash generation provides Twilio with financial flexibility for future investments and shareholder returns.

Twilio's share repurchase program, with $2.2 billion completed out of a $3 billion authorization, signals confidence in the company's financial health and commitment to returning value to shareholders. The target to complete the remaining $0.8 billion of repurchases by the end of 2024 could provide support for the stock price.

Looking ahead, Twilio's raised guidance for full-year 2024 non-GAAP income from operations ($650 - $675 million) and narrowed organic revenue growth projection (6% - 7%) suggest a cautiously optimistic outlook. The company's focus on profitability and cash flow, combined with steady revenue growth, indicates a balanced approach to financial management in the current economic environment.

Tech Industry Analyst

Twilio's Q2 2024 results reflect the company's strategic pivot towards profitability and operational efficiency in the competitive customer engagement platform market. The 7% organic revenue growth, while not explosive, demonstrates Twilio's ability to maintain momentum in its core business segments.

The company's focus on combining communications capabilities with rich, contextual data and AI positions it well in the evolving landscape of customer engagement technologies. This strategy aligns with the increasing demand for personalized, data-driven interactions that can drive revenue for brands while optimizing costs.

Twilio's Active Customer Accounts grew to over 316,000, up from 304,000 year-over-year, indicating continued market penetration. However, the Dollar-Based Net Expansion Rate of 102%, down slightly from 103% in Q2 2023, suggests that while Twilio is acquiring new customers, there might be some challenges in significantly expanding usage among existing clients.

The company's emphasis on AI-driven solutions is timely, given the rapid advancements and adoption of AI technologies across industries. Twilio's unique position at the intersection of communications, data and AI could be a key differentiator, potentially driving future growth and customer retention.

The reduction in employee count to 5,507 as of June 30, 2024, likely reflects ongoing efforts to streamline operations and improve efficiency. This leaner structure, combined with the focus on high-margin AI-enhanced offerings, could contribute to sustained profitability improvements in the coming quarters.

As Twilio continues to evolve its product portfolio and go-to-market strategy, investors should watch for signs of accelerating organic growth and further improvements in customer expansion metrics, which will be important for long-term success in the rapidly changing customer engagement technology landscape.

• Revenue of $1.08 billion, up 4% reported and 7% organic year-over-year
• GAAP Loss from Operations of $19 million, a $123 million improvement year-over-year
• Non-GAAP Income from Operations of $175 million; raised full year guidance to $650 to $675 million

SAN FRANCISCO--(BUSINESS WIRE)-- Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, reported financial results for its second quarter ended June 30, 2024.

“We are running the business with increased rigor and discipline, as evidenced by a record quarter of revenue and non-GAAP income from operations, as well as another quarter of strong cash generation,” said Khozema Shipchandler, CEO of Twilio. “By combining our leading communications capabilities, our rich and contextual data, and the power of AI, we are uniquely positioned to unlock smarter and more personalized interactions for brands that drive more revenue for them at a lower cost.”

Second Quarter 2024 Financial Highlights

• Total revenue of $1.08 billion, up 4% year-over-year. Communications revenue of $1.01 billion, up 4% year-over-year. Segment revenue of $75.2 million, up 3% year-over-year.
• Total organic revenue growth of 7% year-over-year. Communications organic revenue growth of 7% year-over-year.
• GAAP loss from operations of $19.0 million, compared with GAAP loss from operations of $141.8 million for the second quarter of 2023.
• Non-GAAP income from operations of $175.3 million, compared with non-GAAP income from operations of $120.1 million for the second quarter of 2023.
• GAAP net loss per share attributable to common stockholders, basic and diluted, of $0.19 based on 170.2 million weighted average shares outstanding, compared with GAAP net loss per share attributable to common stockholders, basic and diluted, of $0.91 based on 183.5 million weighted average shares outstanding in the second quarter of 2023.
• Non-GAAP net income per share attributable to common stockholders, diluted, of $0.87 based on 172.1 million non-GAAP weighted average diluted shares outstanding, compared with non-GAAP net income per share attributable to common stockholders, diluted, of $0.54 based on 185.6 million non-GAAP weighted average diluted shares outstanding in the second quarter of 2023.
• Net cash provided by operating activities of $213.3 million and free cash flow of $197.6 million. Net cash provided by operating activities of $83.6 million and free cash flow of $71.9 million for the second quarter of 2023.

Key Metrics

• More than 316,000 Active Customer Accounts as of June 30, 2024, compared to more than 304,000 Active Customer Accounts as of June 30, 2023.
• Dollar-Based Net Expansion Rate of 102% for the second quarter of 2024 compared to Dollar-Based Net Expansion Rate of 103% for the second quarter of 2023.
• 5,507 employees as of June 30, 2024.

Dollars in millions, except per share amounts		Q2 2024 Results
Revenue		$1,083
Y/Y Revenue Growth		4%
Y/Y Organic Revenue Growth		7%
		Amount	Margin
GAAP loss from operations		$(19)	(1.8)%
Non-GAAP income from operations		$175	16.2%
Cash provided by operating activities		$213	20%
Free cash flow		$198	18%
GAAP net loss attributable to common stockholders		$(32)
Non-GAAP net income attributable to common stockholders		$150
GAAP net loss per share attributable to common stockholders, basic and diluted		$(0.19)
Non-GAAP net income per share attributable to common stockholders, diluted		$0.87

Share Repurchase Program

In February 2023, Twilio’s Board of Directors authorized a share repurchase program pursuant to which Twilio may repurchase up to $1.0 billion of its outstanding Class A common stock. Subsequently, in March 2024, Twilio’s Board of Directors authorized an additional $2.0 billion of share repurchases. To date, Twilio has completed over $2.2 billion of aggregate repurchases and is targeting to complete the remaining $0.8 billion of repurchases before the end of 2024.

Outlook

Twilio is initiating guidance for the third quarter ending September 30, 2024 and raising its non-GAAP income from operations range for fiscal year 2024 to $650 - $675 million, up from $585 - $635 million previously. Twilio also expects its full year 2024 free cash flow to be in line with its full year 2024 non-GAAP income from operations. Lastly, Twilio is narrowing its full year 2024 organic revenue growth guidance to 6% - 7%, compared with 5% - 10% previously.

Dollars in millions, except per share amounts			Q3 2024 Guidance
Revenue			$1,085 - $1,095
Y/Y Revenue Growth and Organic Revenue Growth (1)			5% - 6%
Non-GAAP income from operations			$160 - $170
Non-GAAP diluted earnings per share (2)			$0.81 - $0.86
Non-GAAP weighted average diluted shares outstanding			160
Dollars in millions			2024 Full Year Guidance
Organic Revenue Growth			6% - 7%
Non-GAAP income from operations			$650 - $675

(1)	As a full year has elapsed since Twilio’s 2023 divestitures, starting in the third quarter of 2024, reported and organic revenue growth rates will be equivalent.
(2)	Non-GAAP diluted earnings per share guidance assumes no impact from volatility of foreign exchange rates.

Conference Call Information

Twilio is hosting a Q&A conference call today, August 1, 2024, to discuss its second quarter 2024 financial results. The conference call will begin at 2:00 p.m. (PT) / 5:00 p.m. (ET), and investors and analysts should register for the webcast in advance by visiting https://edge.media-server.com/mmc/p/oaqrjgio. The live webcast of the conference call, as well as a replay and transcript, and Twilio’s supplemental earnings presentation, will be available on the investor relations website at https://investors.twilio.com.

Twilio uses its investor relations website and its X (formerly Twitter) feed (@twilio), as a means of disclosing material non-public information and for complying with its disclosure obligations under Regulation FD.

About Twilio Inc.

Today’s leading companies trust Twilio’s Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries and territories, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers. For more information about Twilio (NYSE: TWLO) visit www.twilio.com.

Forward-Looking Statements

This press release and the accompanying conference call contain forward-looking statements within the meaning of the federal securities laws, which statements involve substantial risks and uncertainties. Forward-looking statements generally relate to future events or our future financial or operating performance. In some cases, you can identify forward-looking statements because they contain words such as “may,” “can,” “will,” “would,” “should,” “expects,” “plans,” “anticipates,” “could,” “intends,” “target,” “projects,” “contemplates,” “believes,” “estimates,” “predicts,” “forecasts,” “potential” or “continue” or the negative of these words or other similar terms or expressions that concern our expectations, strategy, plans or intentions. Forward-looking statements contained in this press release and the accompanying conference call include, but are not limited to, statements about: our future financial performance, including our expected financial results and our guidance; our expectations regarding profitability, including when we will become profitable on GAAP and non-GAAP bases; our anticipated strategies and business plans; our expectations regarding our relationships with ISVs, partners and resellers, and our self-service and cross-sell efforts, and our ability to expand into new markets, larger deal sizes and more multi-year deals; our ability to execute on our announced plans and targets for Segment following our operational review; our ability to create synergies with our Communications and Segment products; the ongoing effects of our previous workforce reductions and other cost-saving measures; our expectations regarding compensation programs; our expectations regarding levels of stock-based compensation; the reorganization of our business and the shift in our segment reporting structure; our expectations regarding our sales pipeline, the benefits to us of recently signed deals, new product releases, increased investment and go-to-market focus to capture market share, our revenue growth, profit potential and anticipated cash flows, and our strategy for streamlining the customer experience; our ability to develop products related to generative artificial intelligence and machine learning, including CustomerAI and its use cases; our ability to deliver on our product roadmap and our focus on innovation; our expectations regarding share repurchases; and our expectations regarding the impact of macroeconomic and industry conditions, the impact of such conditions on our customers, and our ability to operate in such conditions. You should not rely upon forward-looking statements as predictions of future events.

The outcome of the events described in these forward-looking statements is subject to known and unknown risks, uncertainties, and other factors that may cause our actual results, performance, or achievements to differ materially from those described in the forward-looking statements, including, among other things: our ability to successfully implement our cost-saving initiatives and to capture expected efficiencies; our ability to realize the anticipated benefits of changes to our operating model and organizational structure; the impact of macroeconomic uncertainties and market volatility; our financial performance, including expectations regarding our results of operations and the assumptions underlying such expectations, and ability to achieve and sustain profitability; our ability to attract and retain customers; our ability to compete effectively in an intensely competitive market; our ability to comply with modified or new industry standards, laws and regulations applying to our business, and increased costs associated with regulatory compliance; our ability to manage changes in network service provider fees and optimize our network service provider coverage and connectivity; our ability to form and expand partnerships; and our ability to successfully enter into new markets and manage our international expansion.

The forward-looking statements contained in this press release and the accompanying conference call are also subject to additional risks, uncertainties, and factors, including those more fully described in our most recent filings with the Securities and Exchange Commission, including our Annual Report on Form 10-K and subsequent Quarterly Reports on Form 10-Q. Should any of these risks materialize, or should our assumptions prove to be incorrect, actual financial results could differ materially from our projections or those implied by these forward-looking statements. Further information on potential risks that could affect actual results will be included in the subsequent periodic and current reports and other filings that we make with the Securities and Exchange Commission from time to time. Moreover, we operate in a very competitive and rapidly changing environment, and new risks and uncertainties may emerge that could have an impact on the forward-looking statements contained in this press release and the accompanying conference call.

Forward-looking statements represent our management’s beliefs and assumptions only as of the date such statements are made. We undertake no obligation to update any forward-looking statements made in this press release or the accompanying conference call to reflect events or circumstances occurring after this press release or accompanying conference call, as applicable, or to reflect new information or the occurrence of unanticipated events, except as required by law.

Non-GAAP Financial Measures

In addition to financial information presented in accordance with U.S. generally accepted accounting principles (“GAAP”), this press release and the accompanying conference call include certain non-GAAP financial measures, including those listed below. We use these non-GAAP financial measures to evaluate our ongoing operations and for internal planning and forecasting purposes. We believe that these non-GAAP financial measures may be helpful to investors because they provide consistency and comparability with past financial performance, facilitate period-to-period comparisons of results of operations and assist in comparisons with other companies, many of which use similar non-GAAP financial measures to supplement their GAAP results. We believe organic revenue, organic revenue growth, Communications organic revenue and Communications organic revenue growth are useful in understanding the ongoing results of our operations on a consolidated basis and at the segment level. We believe free cash flow and free cash flow margin provide useful supplemental information to help investors understand underlying trends in our business and our liquidity.

These non-GAAP financial measures are presented for supplemental informational purposes only, should not be considered substitutes for financial information presented in accordance with GAAP, and may be different from similarly-titled non-GAAP measures used by other companies. A reconciliation of these measures to the most directly comparable GAAP measures is included at the end of this press release. We have not provided the forward-looking GAAP equivalents for certain forward-looking non-GAAP measures presented in this press release and the accompanying conference call, or a GAAP reconciliation, as a result of the uncertainty regarding, and the potential variability of, reconciling items such as stock-based compensation expense. Accordingly, a reconciliation of these non-GAAP guidance metrics to their corresponding GAAP equivalents is not available without unreasonable effort. However, it is important to note that material changes to reconciling items could have a significant effect on future GAAP results.

Non‑GAAP Gross Profit and Non‑GAAP Gross Margin. For the periods presented, we define non‑GAAP gross profit and non‑GAAP gross margin as GAAP gross profit and GAAP gross margin, respectively, adjusted to exclude stock-based compensation, amortization of acquired intangibles and payroll taxes related to stock-based compensation. Segment-level non‑GAAP gross profit and non‑GAAP gross margin are calculated using the same methodology, but using (and excluding, as applicable) only revenue and expenses attributable to the applicable segment.

Non-GAAP Gross Profit Growth. For the periods presented, we calculate non-GAAP gross profit growth by dividing (i) non-GAAP gross profit for the period presented less non-GAAP gross profit in the comparative period by (ii) non-GAAP gross profit in the comparative period.

Non‑GAAP Operating Expenses. For the periods presented, we define non‑GAAP operating expenses (including categories of operating expenses) as GAAP operating expenses (and categories of operating expenses) adjusted to exclude, as applicable, stock-based compensation, amortization of acquired intangibles, loss on net assets divested, acquisition and divestiture related expenses, payroll taxes related to stock-based compensation, charitable contributions, restructuring costs, and impairment of long-lived assets.

Non‑GAAP Income (Loss) from Operations and Non‑GAAP Operating Margin. For the periods presented, we define non‑GAAP income (loss) from operations and non‑GAAP operating margin as GAAP loss from operations and GAAP operating margin, respectively, adjusted to exclude, as applicable, stock-based compensation, amortization of acquired intangibles, loss on net assets divested, acquisition and divestiture related expenses, payroll taxes related to stock-based compensation, charitable contributions, restructuring costs, and impairment of long-lived assets. Segment-level non‑GAAP income (loss) from operations and non‑GAAP operating margin are calculated using the same methodology, but using (and excluding, as applicable) only revenue and expenses attributable to the applicable segment.

Non‑GAAP Net Income (Loss) Attributable to Common Stockholders and Non‑GAAP Net Income (Loss) Per Share Attributable to Common Stockholders. For the periods presented, we define non-GAAP net income (loss) attributable to common stockholders and non‑GAAP net income (loss) per share attributable to common stockholders, diluted (which we refer to as “non-GAAP diluted earnings per share”) as GAAP net loss attributable to common stockholders and GAAP net loss per share attributable to common stockholders, basic and diluted, respectively, adjusted to exclude share-based compensation, amortization of acquired intangibles, loss on net assets divested, acquisition and divestiture related expenses, payroll taxes related to stock-based compensation, amortization of debt discount and issuance costs, income tax benefit related to acquisitions, charitable contributions, share of losses from equity method investment, restructuring costs, impairment of long-lived assets and gains on or impairment of strategic investments.

Organic Revenue. For the periods presented, we define organic revenue as GAAP revenue, excluding (i) revenue from each acquired business and revenue from application-to-person (“A2P”) 10DLC fees imposed by major U.S. carriers on our core messaging business, in each case until the beginning of the first full quarter following the one-year anniversary of the closing date of such acquisition or the initial date such fees were charged and (ii) revenue from each divested business beginning in the quarter of the closing date of such divestiture; provided that (a) if an acquisition closes or such fees are initially charged on the first day of a quarter, such revenue will be included in organic revenue beginning on the one-year anniversary of the closing date of such acquisition or the initial date such fees were charged, and (b) if a divestiture closes on the last day of a quarter, such revenue will be included in organic revenue for that quarter. A2P 10DLC fees are fees imposed by U.S. mobile carriers for A2P SMS messages delivered to its subscribers, and we pass these fees to our messaging customers at cost.

Organic Revenue Growth. For the periods presented, we calculate organic revenue growth by dividing (i) organic revenue for the period presented less organic revenue in the comparative period by (ii) organic revenue in the comparative period. If revenue from certain acquisitions, divestitures or A2P 10DLC fees is included or excluded in organic revenue in the period presented, then revenue from the same acquisitions, divestitures and A2P 10DLC fees is included or excluded in organic revenue in the comparative period for purposes of the denominator in the organic revenue growth calculation. As a result, the denominator used in this calculation will not always equal the organic revenue reported for the comparative period. Organic revenue growth excluding crypto and Zipwhip software customers is calculated using the same methodology, but excluding revenue attributable to customers that operate in the cryptocurrency space and customers of our Zipwhip software business in each respective period. Communications organic revenue growth is calculated using the same methodology, but using (and excluding, as applicable) only revenue attributable to the Communications segment.

Free Cash Flow and Free Cash Flow Margin. For the periods presented, we define free cash flow and free cash flow margin as net cash provided by (used in) operating activities and operating cash flow margin, respectively, excluding capitalized software development costs and purchases of long-lived and intangible assets.

Operating Metrics

We review a number of operational and financial metrics, including Active Customer Accounts and Dollar-Based Net Expansion Rate, to evaluate our business, measure our performance, identify trends affecting our business, formulate business plans and make strategic decisions. These metrics are not based on any standardized industry methodology and are not necessarily calculated in the same manner or comparable to similarly titled measures presented by other companies. Similarly, these metrics may differ from estimates published by third parties or from similarly titled metrics of our competitors due to differences in methodology. The numbers that we use to calculate Active Customer Accounts and Dollar-Based Net Expansion Rate are based on internal data. While these numbers are based on what we believe to be reasonable judgments and estimates for the applicable period of measurement, there are inherent challenges in measuring usage. We regularly review and may adjust our processes for calculating our internal metrics to improve their accuracy. If investors or analysts do not perceive our metrics to be accurate representations of our business, or if we discover material inaccuracies in our metrics, our reputation, business, results of operations, and financial condition would be harmed.

Active Customer Accounts. We define an Active Customer Account at the end of any period as an individual account, as identified by a unique account identifier, for which we have recognized at least $5 of revenue in the last month of the period. A single organization may constitute multiple unique Active Customer Accounts if it has multiple account identifiers, each of which is treated as a separate Active Customer Account. Active Customer Accounts excludes customer accounts from Zipwhip, Inc. (“Zipwhip”). Communications Active Customer Accounts and Segment Active Customer Accounts are calculated using the same methodology, but using only revenue recognized from accounts in the respective segment. The number of consolidated and Communications Active Customer Accounts is rounded down to the nearest thousand. The number of Segment Active Customer Accounts is rounded down to the nearest hundred.

Our business and customer relationships have grown since we began reporting the number of Active Customer Accounts using the above definition, which is anchored to a minimum $5 monthly revenue figure. We have a large number of Active Customer Accounts with relatively low individual spend that in the aggregate do not drive a significant portion of our revenue. Due to this dynamic, we believe that the number of Active Customer Accounts, as currently defined, is less informative now as an indicator of the growth of our business and future revenue trends than it has been in prior periods.

Dollar-Based Net Expansion Rate. Our Dollar-Based Net Expansion Rate compares the total revenue from all Active Customer Accounts and customer accounts from Zipwhip in a quarter to the same quarter in the prior year. To calculate the Dollar-Based Net Expansion Rate, we first identify the cohort of Active Customer Accounts and customer accounts from Zipwhip that were Active Customer Accounts or customer accounts from Zipwhip in the same quarter of the prior year. The Dollar-Based Net Expansion Rate is the quotient obtained by dividing the revenue generated from that cohort in a quarter, by the revenue generated from that same cohort in the corresponding quarter in the prior year. When we calculate Dollar-Based Net Expansion Rate for periods longer than one quarter, we use the average of the applicable quarterly Dollar-Based Net Expansion Rates for each of the quarters in such periods. Revenue from acquisitions does not impact the Dollar-Based Net Expansion Rate calculation until the quarter following the one-year anniversary of the applicable acquisition, unless the acquisition closing date is the first day of a quarter. As a result, for the quarter ended June 30, 2024, our Dollar-Based Net Expansion Rate excludes the contributions from any acquisitions made after April 1, 2023. Revenue from divestitures does not impact the Dollar-Based Net Expansion Rate calculation beginning in the quarter the divestiture closed, unless the divestiture closing date is the last day of a quarter. As a result, for the quarter ended June 30, 2024, our Dollar-Based Net Expansion Rate excludes the contributions from any divestitures made after June 30, 2023. Communications Dollar-Based Net Expansion Rate and Segment Dollar-Based Net Expansion Rate are calculated using the same methodology, but using only revenue attributable to the respective segment and Active Customer Accounts and customer accounts from Zipwhip for that respective segment. Dollar-Based Net Expansion Rate excluding crypto and Zipwhip software customers is calculated using the same methodology described above, but excluding revenue attributable to customers that operate in the cryptocurrency space and customers of our Zipwhip software business in each respective period. Revenue from customer accounts from Zipwhip, which we acquired on July 14, 2021, has been included in our Dollar-Based Net Expansion Rate beginning in the quarter ended December 31, 2022.

We believe that measuring Dollar-Based Net Expansion Rate, on an aggregate basis and at the segment level, provides an important indication of the performance of our efforts to increase revenue from existing customers. Our ability to drive growth and generate incremental revenue depends, in part, on our ability to maintain and grow our relationships with existing Active Customer Accounts and to increase their use of the platform. An important way in which we have historically tracked performance in this area is by measuring the Dollar-Based Net Expansion Rate for Active Customer Accounts. Our Dollar-Based Net Expansion Rate increases when such Active Customer Accounts increase their usage of a product, extend their usage of a product to new applications or adopt a new product. Our Dollar-Based Net Expansion Rate decreases when such Active Customer Accounts cease or reduce their usage of a product or when we lower usage prices on a product. As our customers grow their businesses and extend the use of our platform, they sometimes create multiple customer accounts with us for operational or other reasons. As such, when we identify a significant customer organization (defined as a single customer organization generating more than 1% of revenue in a quarterly reporting period) that has created a new Active Customer Account, this new Active Customer Account is tied to, and revenue from this new Active Customer Account is included with, the original Active Customer Account for the purposes of calculating this metric.

Source: Twilio Inc.

TWILIO INC. Condensed Consolidated Statements of Operations (In thousands, except share and per share amounts) (Unaudited)
		Three Months Ended June 30,
			2024				2023
Revenue		$	1,082,502			$	1,037,761
Cost of revenue			526,657				532,006
Gross profit			555,845				505,755
Operating expenses:
Research and development			243,652				226,896
Sales and marketing			217,556				261,600
General and administrative			113,984				134,852
Restructuring costs			(310	)			14,902
Impairment of long-lived assets			—				9,332
Total operating expenses			574,882				647,582
Loss from operations			(19,037	)			(141,827	)
Other expenses, net:
Share of losses from equity method investment			(23,940	)			(32,361	)
Impairment of strategic investments			(667	)			—
Other income, net			17,401				8,745
Total other expenses, net			(7,206	)			(23,616	)
Loss before provision for income taxes			(26,243	)			(165,443	)
Provision for income taxes			(5,615	)			(744	)
Net loss attributable to common stockholders		$	(31,858	)		$	(166,187	)
Net loss per share attributable to common stockholders, basic and diluted		$	(0.19	)		$	(0.91	)
Weighted-average shares used in computing net loss per share attributable to common stockholders, basic and diluted			170,222,104				183,490,982

TWILIO INC. Condensed Consolidated Balance Sheets (In thousands) (Unaudited)
		As of June 30,				As of December 31,
			2024				2023
ASSETS
Current assets:
Cash and cash equivalents		$	755,065			$	655,931
Short-term marketable securities			2,361,063				3,356,064
Accounts receivable, net			537,313				562,773
Prepaid expenses and other current assets			310,260				329,204
Total current assets			3,963,701				4,903,972
Property and equipment, net			198,562				209,639
Operating right-of-use assets			63,898				73,959
Equity method investment			541,120				593,582
Intangible assets, net			293,328				350,490
Goodwill			5,243,266				5,243,266
Other long-term assets			203,777				234,799
Total assets		$	10,507,652			$	11,609,707
LIABILITIES AND STOCKHOLDERS’ EQUITY
Current liabilities:
Accounts payable		$	61,831			$	119,615
Accrued expenses and other current liabilities			467,472				424,311
Deferred revenue and customer deposits			138,745				144,499
Operating lease liability, current			43,451				49,872
Total current liabilities			711,499				738,297
Operating lease liability, noncurrent			102,562				120,770
Finance lease liability, noncurrent			4,964				9,191
Long-term debt, net			989,762				988,953
Other long-term liabilities			19,392				19,944
Total liabilities			1,828,179				1,877,155
Commitments and contingencies
Stockholders’ equity:
Preferred stock			—				—
Common stock			164				182
Additional paid-in capital			15,136,786				14,797,723
Accumulated other comprehensive (loss) income			(10,671	)			619
Accumulated deficit			(6,446,806	)			(5,065,972	)
Total stockholders’ equity			8,679,473				9,732,552
Total liabilities and stockholders’ equity		$	10,507,652			$	11,609,707

TWILIO INC. Condensed Consolidated Statements of Cash Flows (In thousands) (Unaudited)
		Six Months Ended June 30,
			2024				2023
CASH FLOWS FROM OPERATING ACTIVITIES:
Net loss		$	(87,207	)		$	(508,326	)
Adjustments to reconcile net loss to net cash provided by (used in) operating activities:
Depreciation and amortization			105,383				146,388
Non-cash reduction to the right-of-use asset			10,064				16,074
Net amortization of investment premium and discount			(12,572	)			5,392
Impairment of long-lived assets			—				31,116
Stock-based compensation including restructuring			306,263				323,893
Amortization of deferred commissions			37,788				36,067
Provision for doubtful accounts			14,365				21,864
Share of losses from equity method investment			53,515				62,780
Impairment of strategic investments			667				46,154
Loss on net assets divested			—				32,277
Other adjustments			7,924				13,275
Changes in operating assets and liabilities:
Accounts receivable			11,094				(92,130	)
Prepaid expenses and other current assets			19,752				(45,116	)
Other long-term assets			2,396				(19,180	)
Accounts payable			(59,027	)			(13,582	)
Accrued expenses and other current liabilities			23,655				(44,365	)
Deferred revenue and customer deposits			(5,755	)			306
Operating lease liabilities			(24,177	)			(27,864	)
Other long-term liabilities			(662	)			757
Net cash provided by (used in) operating activities			403,466				(14,220	)
CASH FLOWS FROM INVESTING ACTIVITIES:
Acquisitions, net of cash acquired and payments related to prior period acquisitions			—				(170	)
Purchases of marketable securities and other investments			(589,995	)			(511,734	)
Proceeds from sales and maturities of marketable securities			1,592,970				1,050,010
Capitalized software development costs			(25,835	)			(20,075	)
Purchases of long-lived and intangible assets			(2,756	)			(8,254	)
Net cash provided by investing activities			974,384				509,777
CASH FLOWS FROM FINANCING ACTIVITIES:
Principal payments on debt and finance leases			(7,060	)			(9,804	)
Value of equity awards withheld for tax liabilities			(1,963	)			(2,509	)
Repurchases of shares of Class A common stock and related costs			(1,273,699	)			(485,121	)
Proceeds from exercises of stock options and shares of Class A common stock issued under ESPP			21,700				28,078
Net cash used in financing activities			(1,261,022	)			(469,356	)
Effect of exchange rate changes on cash, cash equivalents and restricted cash			—				108
NET INCREASE IN CASH, CASH EQUIVALENTS AND RESTRICTED CASH, including cash classified as held for sale			116,828				26,309
CASH, CASH EQUIVALENTS AND RESTRICTED CASH CLASSIFIED AS HELD FOR SALE			—				(7,306	)
NET INCREASE IN CASH, CASH EQUIVALENTS AND RESTRICTED CASH			116,828				19,003
CASH, CASH EQUIVALENTS AND RESTRICTED CASH—Beginning of period			655,931				656,078
CASH, CASH EQUIVALENTS AND RESTRICTED CASH —End of period		$	772,759			$	675,081

TWILIO INC. Reconciliation of GAAP Financial Measures to Non-GAAP Financial Measures (In thousands, except shares, per share amounts and percentages) (Unaudited)
		Three Months Ended June 30,
			2024				2023
GAAP gross profit		$	555,845			$	505,755
GAAP gross margin			51.3	%			48.7	%
Non-GAAP adjustments:
Stock-based compensation			5,503				6,334
Amortization of acquired intangibles			15,682				29,669
Payroll taxes related to stock-based compensation			283				123
Non-GAAP gross profit		$	577,313			$	541,881
Non-GAAP gross margin			53.3	%			52.2	%

GAAP research and development		$	243,652			$	226,896
Non-GAAP adjustments:
Stock-based compensation			(80,790	)			(74,576	)
Amortization of acquired intangibles			(747	)			(420	)
Payroll taxes related to stock-based compensation			(2,130	)			(1,295	)
Non-GAAP research and development		$	159,985			$	150,605
Non-GAAP research and development as % of revenue			14.8	%			14.5	%
GAAP sales and marketing		$	217,556			$	261,600
Non-GAAP adjustments:
Stock-based compensation			(33,449	)			(42,869	)
Amortization of acquired intangibles			(11,755	)			(20,101	)
Acquisition and divestiture related expenses			—				(33	)
Payroll taxes related to stock-based compensation			(674	)			(476	)
Non-GAAP sales and marketing		$	171,678			$	198,121
Non-GAAP sales and marketing as % of revenue			15.9	%			19.1	%
GAAP general and administrative		$	113,984			$	134,852
Non-GAAP adjustments:
Stock-based compensation			(27,915	)			(29,019	)
Acquisition and divestiture related expenses			—				(3,064	)
Loss on net assets held for sale			—				(28,453	)
Payroll taxes related to stock-based compensation			(423	)			(261	)
Charitable contributions			(15,315	)			(1,047	)
Non-GAAP general and administrative		$	70,331			$	73,008
Non-GAAP general and administrative as % of revenue			6.5	%			7.0	%

TWILIO INC. Reconciliation of GAAP Financial Measures to Non-GAAP Financial Measures (In thousands, except shares, per share amounts and percentages) (Unaudited)
		Three Months Ended June 30,
			2024				2023
GAAP loss from operations		$	(19,037	)		$	(141,827	)
GAAP operating margin			(1.8	)%			(13.7	)%
Non-GAAP adjustments:
Stock-based compensation			147,657				152,798
Amortization of acquired intangibles			28,184				50,190
Acquisition and divestiture related expenses			—				3,097
Loss on net assets held for sale			—				28,453
Payroll taxes related to stock-based compensation			3,510				2,155
Charitable contributions			15,315				1,047
Restructuring costs			(310	)			14,902
Impairment of long-lived assets			—				9,332
Non-GAAP income from operations		$	175,319			$	120,147
Non-GAAP operating margin			16.2	%			11.6	%

GAAP net loss attributable to common stockholders		$	(31,858	)		$	(166,187	)
GAAP net loss attributable to common stockholders as % of revenue			(2.9	)%			(16.0	)%
Non-GAAP adjustments:
Stock-based compensation			147,657				152,798
Amortization of acquired intangibles			28,184				50,190
Acquisition and divestiture related expenses			—				3,097
Loss on net assets held for sale			—				28,453
Payroll taxes related to stock-based compensation			3,510				2,155
Accretion of debt discount and issuance costs			407				391
Income tax benefit related to acquisitions			—				(208	)
Provision of income tax effects related to non-GAAP adjustments			(36,726	)			(27,490	)
Charitable contributions			15,315				1,047
Share of losses of equity method investment			23,940				32,361
Restructuring costs			(310	)			14,902
Impairment of long-lived assets			—				9,332
Non-GAAP net income attributable to common stockholders		$	150,119			$	100,841
Non-GAAP net income attributable to common stockholders as % of revenue			13.9	%			9.7	%

TWILIO INC. Reconciliation of GAAP Financial Measures to Non-GAAP Financial Measures (In thousands, except shares, per share amounts and percentages) (Unaudited)
		Three Months Ended June 30,
			2024				2023
GAAP net loss per share attributable to common stockholders, basic and diluted*		$	(0.19	)		$	(0.91	)
Non-GAAP adjustments:
Stock-based compensation			0.86				0.82
Amortization of acquired intangibles			0.16				0.27
Acquisition and divestiture related expenses			—				0.02
Loss on net assets held for sale			—				0.15
Payroll taxes related to stock-based compensation			0.02				0.01
Accretion of debt discount and issuance costs			—				—
Income tax benefit related to acquisitions			—				—
Provision of income tax effects related to non-GAAP adjustments			(0.21	)			(0.15	)
Charitable contributions			0.09				0.01
Share of losses of equity method investment			0.14				0.17
Restructuring costs			—				0.08
Impairment of long-lived assets			—				0.05
Other dilutive			—				0.02
Non-GAAP net income per share attributable to common stockholders, diluted		$	0.87			$	0.54
GAAP weighted-average shares used to compute net loss per share attributable to common stockholders, basic			170,222,104				183,490,982
Weighted Average Diluted Shares Outstanding			1,843,660				2,068,804
Non-GAAP weighted-average shares used to compute non-GAAP net income per share attributable to common stockholders, diluted			172,065,764				185,559,786
* Some columns may not add due to rounding

TWILIO INC. Reconciliation to Non-GAAP Financial Measures (In thousands, except percentages) (Unaudited)
		Three Months Ended June 30,
			2024
GAAP Revenue		$	1,082,502
Organic Revenue		$	1,082,502
GAAP Revenue Y/Y Growth			4	%
Organic Revenue Y/Y Growth			7	%1

1	Organic revenue for the three months ended June 30, 2023, when used as the denominator for Organic Revenue Growth for the three months ended June 30, 2024, excludes $24.8 million of divestiture revenue. Revenue for the three months ended June 30, 2023 was $1.04 billion.

		Three Months Ended June 30,
			2024
GAAP Communications Revenue		$	1,007,302
Communications Organic Revenue		$	1,007,302
GAAP Communications Revenue Y/Y Growth			4	%
Communications Organic Revenue Y/Y Growth			7	%1

1	Communications organic revenue for the three months ended June 30, 2023, when used as the denominator for Communications Organic Revenue Growth for the three months ended June 30, 2024, excludes $24.8 million of divestiture revenue. Communications revenue for the three months ended June 30, 2023 was $964.5 million.

		Three Months Ended June 30,
			2024				2023
Free cash flow
Net cash provided by operating activities		$	213,343			$	83,646
Operating cash flow margin			20	%			8	%
Non-GAAP adjustments:
Capitalized software development costs			(14,681	)			(10,215	)
Purchases of long-lived and intangible assets			(1,085	)			(1,503	)
Free cash flow		$	197,577			$	71,928
Free cash flow margin			18	%			7	%

TWILIO INC. Operating Results by Segment (In thousands) (Unaudited)
		Three Months Ended June 30,
			2024
Revenue:
Communications		$	1,007,302
Segment			75,200
Total		$	1,082,502
Non-GAAP income (loss) from operations:
Communications		$	249,930
Segment			(15,815	)
Corporate costs			(58,796	)
Total		$	175,319
Reconciliation of non-GAAP income from operations to loss from operations:
Total non-GAAP income from operations		$	175,319
Stock-based compensation			(147,657	)
Amortization of acquired intangibles			(28,184	)
Payroll taxes related to stock-based compensation			(3,510	)
Charitable contributions			(15,315	)
Restructuring costs			310
Loss from operations			(19,037	)
Other expenses, net			(7,206	)
Loss before provision for income taxes		$	(26,243	)

 

View source version on businesswire.com: https://www.businesswire.com/news/home/20240801186986/en/

Investor Contact:

Bryan Vaniman

ir@Twilio.com

or

Media Contact:

Caitlin Epstein

press@Twilio.com

Source: Twilio Inc.

FAQ

What was Twilio's revenue for Q2 2024?

Twilio reported a revenue of $1.08 billion for Q2 2024, up 4% year-over-year.

What is Twilio's GAAP loss from operations for Q2 2024?

Twilio's GAAP loss from operations for Q2 2024 was $19 million, a significant improvement from $141.8 million in Q2 2023.

What is Twilio's non-GAAP income from operations for Q2 2024?

Twilio's non-GAAP income from operations for Q2 2024 was $175.3 million, up from $120.1 million in the same quarter last year.

What is Twilio's guidance for Q3 2024 revenue?

Twilio's guidance for Q3 2024 revenue is between $1.085 billion and $1.095 billion.

What are Twilio's full-year guidance figures for non-GAAP income from operations?

Twilio's full-year guidance for non-GAAP income from operations is projected to be between $650 million and $675 million.

How many active customer accounts does Twilio have as of Q2 2024?

Twilio has more than 316,000 active customer accounts as of Q2 2024.