Glia Teams with Twilio to Address the Rapidly Growing Need for Digital Customer Service in Financial Services

Rhea-AI Summary

Twilio (NYSE: TWLO) has enhanced its partnership with Glia, a leading Digital Customer Service provider, to bolster SMS solutions for financial institutions. This upgrade aims to enrich customer engagement for banks, credit unions, insurers, and lenders. Glia's SMS capabilities are part of a holistic suite designed to improve digital interactions, promoting personalized experiences across various communication channels. Executives from both companies emphasize the importance of digitalization in the financial sector and the potential for increased profitability through improved customer experiences.

Positive

• Strengthened partnership with Glia enhances SMS solutions for financial institutions.
• Focus on improving customer engagement through advanced digital communication options.
• Potential for increased profitability for financial institutions via personalized digital journeys.

Negative

• None.

Enhances SMS solutions for banks, credit unions, insurers, and lenders

NEW YORK, March 29, 2022 /PRNewswire/ -- Glia, the leading provider of Digital Customer Service (DCS), has enhanced its rich messaging solution powered by Twilio for communicating with customers and members. Twilio (NYSE: TWLO) (LTSE: TWLO), the world's leading customer engagement platform, is supporting Glia's mission of providing banks, credit unions, insurers, lenders, and other financial services companies with more robust messaging solutions to improve customer engagement.

Glia has enhanced its rich messaging solution powered by Twilio for communicating with customers and members.

"Financial institutions are looking to captivate customers and nurture personalized digital journeys at scale. This is absolutely critical in order for businesses in the modern financial services industry to differentiate," said Lisa Martin, vice president of NAMER sales at Twilio. "Twilio and Glia's partnership unlocks the ability for a growing number of financial institutions to transform their businesses through best in class, end-to-end customer engagements that drive profitability. We look forward to expanding our partnership with Glia to deliver on their vision for their Digital Customer Service platform."

Glia's SMS solution is a core component of the Glia Digital Customer Service (DCS) suite, which enriches customer touchpoints on web, mobile, or phone calls with communication choices, onscreen collaboration, and personalized experiences. Communications channels include any combination of SMS, messaging, chat, phone, CoBrowsing, social, OnScreen voice, and video using a mix of bots and human agents.

"This solution is the strategic expansion of the already strong partnership between Twilio and Glia to bring rich engagement solutions to the market," said Steven Kaish, SVP of Alliances & Product Marketing, Glia. "Together, we deliver powerful intelligent Digital Customer Service engagement options for hundreds of financial institutions and look forward to enabling more financial institutions to improve their customer engagement solutions."

"Twilio and Glia are empowering a growing number of financial institutions to transform their business by enabling strong end-to-end customer engagements that drive profitability. The financial services industry today is prioritizing digitalization and personalization at scale. Twilio's rich messaging and voice API platforms provide the tools needed for financial institutions to captivate customers and nurture personalized digital journeys. Twilio's customer engagement solutions strongly complement Glia's seamless DCS platform," Kaish continued.

 About Glia
Glia is reinventing how businesses support their customers in a digital world. Glia's Digital Customer Service (DCS) solution enriches web and mobile experiences with digital communication choices, on-screen collaboration, and AI-enabled assistance. Glia has partnered with over 250 banks, credit unions, insurance companies and other financial institutions worldwide to improve the customer experience and drive business results. Named both a Deloitte Technology Fast 500™ company and a Great Place to Work (with a 97% employee satisfaction rating) for a second year in a row, Glia continues to achieve broad industry recognition and customer service thought leadership including publishing the definitive book on DCS with Wiley. The company has raised over $100 million in funding from top investors. To learn more visit glia.com.

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Contact: Maggie Wise, maggie@williammills.com 

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SOURCE Glia

FAQ

What is the recent Twilio and Glia partnership announcement about?

Twilio and Glia announced an enhancement of their partnership to improve SMS solutions for financial services, focusing on customer engagement.

How does Twilio's solution benefit financial institutions?

Twilio's solutions provide financial institutions with rich messaging capabilities that enhance customer interactions and drive profitability.

When was the Twilio and Glia partnership announcement made?

The partnership announcement was made on March 29, 2022.

What is Twilio's stock symbol?

Twilio's stock symbol is TWLO.