TTEC opens global delivery center in South Africa

Rhea-AI Summary

TTEC Holdings, Inc. (NASDAQ:TTEC) has launched a new global delivery center in Cape Town, South Africa, initially focusing on customer experience (CX) services for a global automotive leader. CEO Shelly Swanback stated that this expansion aims to enhance geographic presence and deliver superior customer value. South Africa is recognized for its talent pool and strong English capabilities, attracting interest from U.S. clients. TTEC operates over 70 centers globally, emphasizing the importance of operational efficiency and customer service amidst economic challenges.

Positive

• Establishment of a new delivery center in South Africa, enhancing TTEC's global footprint.
• Initial CX services for a significant automotive client, indicating strong business demand.
• South Africa's favorable market conditions for outsourcing, including a skilled workforce and English proficiency.

Negative

• None.

DENVER and CAPE TOWN, South Africa, Aug. 23, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced the opening of a new global delivery center in South Africa.

TTEC will initially provide CX services for a global automotive leader in Cape Town with additional industry delivery emerging later this year.

"Opening our new site in Cape Town is an exciting next step for TTEC as we continue to expand our geographic footprint to meet the needs of our clients and drive exceptional value," said Shelly Swanback, CEO, TTEC Engage. "South Africa is a leading offshore and nearshore location and we believe it will help us to continue delivering excellent customer experience."

South Africa is a proven delivery location for outsourcing excellence. Traditionally a popular nearshore location for clients in the United Kingdom, South Africa is gaining interest from US clients. The country is one of the most favorable offshore delivery locations in the world thanks to the pool of talent and strong English language capabilities. Through its joint venture with Ford Motor Company, Percepta, TTEC has been in the South African delivery market since 2008, ensuring a strong foundation for growth in the country.

"We know how important it is to help brands increase efficiencies and cost savings while providing excellent customer service, especially now as economies face mounting challenges," said Swanback. "Our ongoing geographic expansion into countries like South Africa, combined with our proven solutions, will help our clients attract and retain their loyal customers."

TTEC operates more than 70 centers across 20 countries and supports 50 languages. The company has nearly four decades of experience in key markets and strategically tailors its geographic footprint to the unique needs of its clients. TTEC will continue to expand into new countries that will help the company add new delivery center capabilities, partners, and clients.

About TTEC

TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at https://www.ttec.com

Address 9197 South Peoria Street Englewood, CO 80112

Investor Contact Paul Miller paul.miller@ttec.com 303-397-8641

Media Contact Tim Blair tim.blair@ttec.com 303-397-9267

 

 

View original content to download multimedia:https://www.prnewswire.com/news-releases/ttec-opens-global-delivery-center-in-south-africa-301610332.html

SOURCE TTEC Holdings, Inc.

FAQ

What is the significance of TTEC opening a global delivery center in South Africa?

TTEC's new center in South Africa enhances its global delivery capacity, targeting customer experience services, particularly for a leading automotive client.

When did TTEC announce the opening of its center in Cape Town?

TTEC announced the opening of its global delivery center in Cape Town on August 23, 2022.

How does the new center in South Africa benefit TTEC's clients?

The center aims to increase operational efficiencies and cost savings while providing excellent customer service, helping brands retain loyal customers.

Which industries will TTEC serve from its new delivery center in Cape Town?

TTEC will initially provide customer experience services to a global automotive leader, with plans to expand into other industries later.

What operational capabilities does TTEC leverage in South Africa?

TTEC benefits from South Africa's strong talent pool and English language capabilities, which make it a favorable outsourcing location.