Trimble and Daimler Truck North America Modernize Truck Maintenance with New Integration Simplifying Repairs
Trimble (TRMB) and Daimler Truck North America have announced the integration of Trimble Road Call with Freightliner Service Tracker to modernize truck maintenance processes. The integration addresses critical industry challenges, as fleet repairs typically affect 2.5-5% of vehicles daily, with maintenance costs rising 3.1% last year.
The new solution provides a unified interface connecting various service providers and OEMs' maintenance tools. Key features include synchronized equipment and repairs, real-time status updates, and instant visibility of repair orders. The system automatically synchronizes asset lists, repair orders, and appointment requests between fleet maintenance managers and Daimler technicians.
Available for Daimler customers using Trimble TMT Fleet Maintenance version 2023.2.3.817 and higher, the integration aims to reduce vehicle downtime and streamline communications, addressing the current 3-5 day average repair completion time when communications aren't digital.
Trimble (TRMB) e Daimler Truck North America hanno annunciato l'integrazione di Trimble Road Call con Freightliner Service Tracker per modernizzare i processi di manutenzione dei camion. Questa integrazione affronta sfide critiche del settore, poiché le riparazioni delle flotte influenzano tipicamente il 2,5-5% dei veicoli ogni giorno, con i costi di manutenzione aumentati del 3,1% lo scorso anno.
La nuova soluzione fornisce un'interfaccia unificata che collega vari fornitori di servizi e gli strumenti di manutenzione degli OEM. Le caratteristiche principali includono attrezzature e riparazioni sincronizzate, aggiornamenti di stato in tempo reale e visibilità immediata degli ordini di riparazione. Il sistema sincronizza automaticamente le liste degli asset, gli ordini di riparazione e le richieste di appuntamento tra i responsabili della manutenzione della flotta e i tecnici Daimler.
Disponibile per i clienti Daimler che utilizzano Trimble TMT Fleet Maintenance versione 2023.2.3.817 e superiori, l'integrazione mira a ridurre i tempi di inattività dei veicoli e semplificare le comunicazioni, affrontando l'attuale tempo medio di completamento delle riparazioni di 3-5 giorni quando le comunicazioni non sono digitali.
Trimble (TRMB) y Daimler Truck North America han anunciado la integración de Trimble Road Call con Freightliner Service Tracker para modernizar los procesos de mantenimiento de camiones. Esta integración aborda desafíos críticos de la industria, ya que las reparaciones de flotas afectan típicamente al 2.5-5% de los vehículos diariamente, con los costos de mantenimiento aumentando un 3.1% el año pasado.
La nueva solución proporciona una interfaz unificada que conecta a varios proveedores de servicios y herramientas de mantenimiento de OEMs. Las características clave incluyen equipos y reparaciones sincronizadas, actualizaciones de estado en tiempo real y visibilidad instantánea de las órdenes de reparación. El sistema sincroniza automáticamente las listas de activos, órdenes de reparación y solicitudes de citas entre los gerentes de mantenimiento de flotas y los técnicos de Daimler.
Disponible para clientes de Daimler que utilizan Trimble TMT Fleet Maintenance versión 2023.2.3.817 y superiores, la integración tiene como objetivo reducir el tiempo de inactividad de los vehículos y agilizar las comunicaciones, abordando el tiempo medio actual de finalización de reparaciones de 3-5 días cuando las comunicaciones no son digitales.
Trimble (TRMB)와 Daimler Truck North America는 Trimble Road Call과 Freightliner Service Tracker의 통합을 발표하여 트럭 유지보수 프로세스를 현대화합니다. 이 통합은 업계의 중요한 문제를 해결하며, 차량의 2.5-5%가 매일 수리의 영향을 받으며, 유지보수 비용은 작년에 3.1% 증가했습니다.
새로운 솔루션은 다양한 서비스 제공업체와 OEM의 유지보수 도구를 연결하는 통합된 인터페이스를 제공합니다. 주요 기능으로는 동기화된 장비 및 수리, 실시간 상태 업데이트, 수리 주문의 즉각적인 가시성이 포함됩니다. 시스템은 플릿 유지보수 관리자와 Daimler 기술자 간의 자산 목록, 수리 주문 및 예약 요청을 자동으로 동기화합니다.
Trimble TMT Fleet Maintenance 버전 2023.2.3.817 이상을 사용하는 Daimler 고객을 위해 제공되며, 이 통합은 차량의 다운타임을 줄이고 커뮤니케이션을 간소화하는 것을 목표로 하며, 디지털 커뮤니케이션이 아닐 때 평균 3-5일의 수리 완료 시간을 해결합니다.
Trimble (TRMB) et Daimler Truck North America ont annoncé l'intégration de Trimble Road Call avec Freightliner Service Tracker pour moderniser les processus de maintenance des camions. Cette intégration répond à des défis critiques de l'industrie, car les réparations de flotte affectent généralement 2,5 à 5 % des véhicules chaque jour, avec des coûts de maintenance ayant augmenté de 3,1 % l'année dernière.
La nouvelle solution fournit une interface unifiée connectant divers prestataires de services et outils de maintenance des OEM. Les caractéristiques clés incluent des équipements et des réparations synchronisés, des mises à jour de statut en temps réel et une visibilité instantanée des ordres de réparation. Le système synchronise automatiquement les listes d'actifs, les ordres de réparation et les demandes de rendez-vous entre les gestionnaires de maintenance de flotte et les techniciens de Daimler.
Disponible pour les clients de Daimler utilisant Trimble TMT Fleet Maintenance version 2023.2.3.817 et supérieure, l'intégration vise à réduire les temps d'arrêt des véhicules et à rationaliser les communications, abordant le temps moyen de réalisation des réparations de 3 à 5 jours lorsque les communications ne sont pas numériques.
Trimble (TRMB) und Daimler Truck North America haben die Integration von Trimble Road Call mit Freightliner Service Tracker angekündigt, um die Wartungsprozesse von Lastkraftwagen zu modernisieren. Die Integration adressiert kritische Herausforderungen der Branche, da Flottenreparaturen typischerweise 2,5-5% der Fahrzeuge täglich betreffen, während die Wartungskosten im letzten Jahr um 3,1% gestiegen sind.
Die neue Lösung bietet eine einheitliche Schnittstelle, die verschiedene Dienstleister und Wartungswerkzeuge der OEMs verbindet. Zu den wichtigsten Funktionen gehören synchronisierte Geräte und Reparaturen, Echtzeit-Statusupdates und sofortige Sichtbarkeit von Reparaturaufträgen. Das System synchronisiert automatisch die Bestandslisten, Reparaturaufträge und Terminanforderungen zwischen den Flottenwartungsmanagern und den Daimler-Technikern.
Verfügbar für Daimler-Kunden, die Trimble TMT Fleet Maintenance Version 2023.2.3.817 und höher verwenden, zielt die Integration darauf ab, die Fahrzeugausfallzeiten zu reduzieren und die Kommunikation zu optimieren, indem die derzeit durchschnittliche Reparaturzeit von 3-5 Tagen, wenn die Kommunikation nicht digital ist, angegangen wird.
- Integration addresses growing maintenance costs and inefficiencies in fleet management
- Streamlines repair process through unified interface, potentially reducing 3-5 day repair times
- Expands service offerings through partnership with major truck manufacturer DTNA
- Solution available for both on-premise and SaaS customers, maximizing market reach
- Rising industry maintenance costs (3.1% increase) may impact adoption rates
- availability to specific software version (2023.2.3.817 and higher) may restrict immediate implementation
Insights
The integration between Trimble's TMT Fleet Maintenance and Daimler's Freightliner Service Tracker represents a strategic advancement in fleet maintenance technology that addresses significant industry pain points. With industry data showing repair/maintenance costs rising
The technical integration delivers three core benefits: synchronized equipment and repair data, real-time status updates throughout the repair process, and comprehensive visibility across all repair orders. These capabilities directly address the current 3-5 day repair timeline that's frequently extended due to communication inefficiencies.
From a competitive standpoint, this positions Trimble as an integration hub within the fragmented maintenance management ecosystem, creating a stronger value proposition for both existing customers and potential Daimler clients considering maintenance management solutions. By building on the Trimble Transportation Cloud platform, this integration supports both on-premise and SaaS customers, protecting existing investments while facilitating cloud migration.
The integration's availability for third-party maintenance solutions beyond Service Tracker suggests Trimble is pursuing an open platform strategy, potentially expanding its ecosystem influence. For Trimble investors, this partnership strengthens the company's transportation segment offering and demonstrates continued innovation in a core market vertical.
This Trimble-Daimler integration tackles a critical operational bottleneck in commercial fleet management. The current repair process inefficiency stems from fragmented systems requiring multiple logins and duplicative workflows. When truck repairs average 3-5 days and maintenance costs continue climbing at
The synchronization functionality addresses a common pain point in repair management where information gaps between fleet managers and service providers frequently extend downtime. By automating data exchange between Trimble TMT and Freightliner Service Tracker, both planned maintenance and unexpected breakdowns can be managed through a single interface.
Particularly valuable is the instant visibility feature allowing repair orders to be automatically generated when trucks arrive unannounced for repairs. This eliminates a significant communication gap in current workflows where unexpected repairs often create documentation challenges and delay resolution.
For fleets operating Freightliner trucks and already using Trimble's maintenance platform, this integration removes administrative friction without requiring additional software investment. The availability for both on-premise and SaaS customers shows Trimble recognizes the mixed technology environments typical in transportation operations. Making the integration available to other third-party maintenance solutions further extends its utility across diverse fleet operations.
The New Integration Brings Together Trimble TMT Fleet Maintenance and Freightliner Service Tracker to Streamline the Repair Process for Commercial Fleets
Industry averages suggest
By offering a single user interface that connects with maintenance tools from various service providers and OEMs, Trimble Road Call's integration with Service Tracker, a real-time tracking solution of vehicles as they're repaired within DTNA's service network, addresses this issue. Functionality and features of Trimble Road Call with Freightliner Service Tracker include:
- Synchronized Equipment & Repairs: When equipment is activated or disabled in TMT Fleet Maintenance, asset lists are instantly synchronized with Service Tracker. Both fleet maintenance managers and Daimler technicians can then input repair information into the system, allowing for the synchronization of repair orders, appointment requests and order retrieval.
- Status Updates: The repair process is continuously monitored, and regular status updates are communicated to the fleet. These updates include notifications when maintenance work begins, estimates for completion, vehicle ready alerts and confirmation when the truck has been picked up by the driver.
- Instant Visibility: Fleet managers have instant visibility of all repair orders including those that originate outside of TMT Fleet Maintenance. Dealer technicians have the ability to input repair order details directly into the system if a disabled vehicle shows up unannounced for repairs. This information is pulled into TMT Fleet Maintenance and a repair order is automatically generated.
"By collaborating with DTNA, Trimble is not just streamlining maintenance and repair information for DTNA's TMT-based customers, but they are redefining how they operate," said Paul Romanaggi, chief CX officer and GM of service and warranty at Daimler Truck North America. "Connecting Trimble's TMT Fleet Maintenance with our Service Tracker product not only simplifies how we communicate about repairs — it allows us to maximize uptime and ensure our fleets run smoothly, benefiting drivers and customers alike."
"Together, Trimble and DTNA are simplifying maintenance and creating stronger connections between fleets and OEMs, ensuring that vehicles spend more time on the road and less time in the shop," said Brian Mulshine, senior director, product management at Trimble. "By strengthening these connections, we're not just reducing downtime — we're paving the way for a more efficient and resilient trucking industry."
Trimble Road Call with Freightliner Service Tracker is available for Daimler customers enrolled in Service Tracker using Trimble TMT Fleet Maintenance version 2023.2.3.817 and higher and for all Trimble TMT Fleet Maintenance customers using this TMT version.
Built on Trimble Transportation Cloud (TTC), Trimble Road Call with Freightliner Service Tracker supports both on-premise and SaaS customers. In addition to Service Tracker, the integration is also available for other third-party maintenance solutions.
To learn more about Trimble's fleet maintenance solutions, visit: https://transportation.trimble.com/products/tmt-fleet-maintenance
About Daimler Truck North America
Daimler Truck North America LLC, headquartered in
About Trimble
Trimble is transforming the ways people move, build and live. Core technologies in positioning, modeling and data analytics connect the digital and physical worlds to improve our customers' productivity, quality, safety, transparency and sustainability. For more information about Trimble (Nasdaq: TRMB), visit: www.trimble.com.
GTRMB
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SOURCE Trimble
FAQ
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