Teleperformance achieves enterprise-wide corporate social responsibility certification from Verego for 10th consecutive year

Rhea-AI Summary

Teleperformance (TP) receives 10th consecutive Verego Social Responsibility Standard (SRS) certification, showcasing leadership, ethics, and commitment to CSR. The company's scores in all five categories were among the highest in the industry, confirming its dedication to meaningful Corporate Social Responsibility.

• Fully certified in all five areas: leadership, ethics, people, community, and environment
• Verego recognizes Teleperformance as a CSR Thought Leader, meeting and surpassing benchmarks across the industry
• Significant continuous improvement in supply chain responsibility and performance, and commitment to habitat protection

NEW YORK, Jan. 11, 2024 /PRNewswire/ -- Teleperformance, a global leader in digital business services, announced today that it received the enterprise-wide Social Responsibility Standard (SRS) certification from Verego for the 10th consecutive year. Once again, the company's certification scores were among the highest in all five categories within the industry.

"Teleperformance's efforts to address social issues and continue strengthening ethical decision-making across the organization, confirm its commitment to meaningful Corporate Social Responsibility (CSR)," said Fran McNulty, Lead Certification Assessor at Verego. "By meeting the challenge of implementing CSR policies across a global business, Teleperformance has a significant opportunity to achieve positive impacts that will put it at the forefront of its industry."

The enterprise-wide SRS certification is based upon a 6-month assessment of Teleperformance's globally diverse operations across 26 sites¹. Verego's assessment includes a review of more than 100 corporate and site-level materials regarding the company's CSR activities, policies and procedures; a survey completed by 10% of employees at each newly assessed site; and a site audit that tracks alignment with Teleperformance's CSR approaches.

¹Based on an enterprise-wide SRS certification assessment conducted by Verego before the official finalization of Teleperformance's acquisition of Majorel on Nov. 8, 2023.

ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), is a global leader in digital business services, blending the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world's biggest brands and their customers. The Group's comprehensive, AI-powered service portfolio ranges from front-office customer care to back-office functions, including Trust and Safety services that help defend both online users and brand reputation. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services.  With more than 410,000 inspired and passionate people speaking more than 300 languages, the Group's global scale and local presence allows it to be a force of good in supporting communities, clients, and the environment. In 2022, Teleperformance reported consolidated revenue of €8,154 million (US$8.6 billion, based on €1 = $1.05) and net profit of €645 million. 

Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the area of corporate social responsibility, Teleperformance shares are included in the CAC 40 ESG since September 2022, the Euronext Vigeo Euro 120 index since 2015, the EURO STOXX 50 ESG index since 2020, the MSCI Europe ESG Leaders index since 2019, the FTSE4Good index since 2018 and the S&P Global 1200 ESG index since 2017. 

Visit the Group at www.teleperformance.com.

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SOURCE Teleperformance

FAQ

What certification did Teleperformance receive?

Teleperformance received the enterprise-wide Social Responsibility Standard (SRS) certification from Verego for the 10th consecutive year.

What were the company's scores in the certification?

The company's certification scores were among the highest in all five categories within the industry, showcasing its leadership, ethics, and commitment to meaningful Corporate Social Responsibility.

What does the certification assessment by Verego include?

The assessment includes a review of corporate and site-level materials, a survey completed by 10% of employees at each newly assessed site, and a site audit that tracks alignment with Teleperformance's CSR approaches.

How many sites were included in the assessment?

The assessment was conducted across 26 globally diverse operations of Teleperformance.

Who conducted the certification assessment?

The certification assessment was conducted by Verego, a recognized CSR certification organization.