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TELUS International (Cda) Inc. (TIXT), a subsidiary of TELUS Corporation, is a leading provider of digital customer experience solutions globally. Specializing in designing, building, and delivering next-generation solutions, TELUS International serves various industries including consumer electronics, finance, telecommunications, utilities, tech and games, eCommerce and FinTech, banking, financial services and insurance, communications and media, and healthcare.
Headquartered in Vancouver, BC, TELUS International operates with a multi-shore, multi-language delivery model, which ensures robust, secure, and value-based customer service infrastructure. The company harnesses its parent company's vast resources, benefiting from TELUS Corporation’s multi-billion dollar telecommunications capabilities.
The company’s service portfolio includes Digital Experience, Customer Experience, Advisory Services, and Back Office and Automation. Known for its innovation in digital customer experience, TELUS International is committed to providing exceptional service, leveraging advanced technologies and a skilled workforce to meet diverse client requirements.
Recent achievements highlight TELUS International’s resilient performance despite a challenging macroeconomic environment. In the first quarter of 2024, the company demonstrated robust profitability and cash flow generation. Strategic cost efficiency programs have positioned TELUS International for further EBITDA growth and margin expansion. The company continues to focus on digital transformation, particularly generative AI adoption, underscoring its commitment to long-term growth and profitability.
TELUS International reported consolidated operating revenues of $4.9 billion for the first quarter of 2024, a slight decrease from the previous year, primarily due to lower service revenues. However, the company achieved industry-leading customer additions and solid financial results, driven by a proactive growth strategy, superior asset portfolio, and dedicated customer-centric culture.
Furthermore, the company’s leadership in sustainability is evident through its extensive socio-economic contributions and the issuance of sustainability-linked bonds. TELUS International remains committed to delivering superior value to shareholders, reflected in a 7% dividend increase announced for the first quarter of 2024.
For more information, visit www.telusinternational.com.
TELUS Digital reported its Q2 2024 results, showcasing strong cash flows despite macroeconomic pressures.
Revenue decreased by 2% year-over-year to $652 million due to lower revenues from a leading social media client. Net loss was $3 million with a diluted EPS of $(0.08). However, Adjusted Net Income increased by 5% to $46 million, and Adjusted EBITDA rose by 10% to $130 million.
Full-year 2024 guidance has been revised: revenue between $2,610-$2,665 million, Adjusted EBITDA $465-$485 million, and Adjusted Diluted EPS $0.39-$0.44.
Key executive changes include Jeff Puritt's retirement as CEO, with Jason Macdonnell as Acting CEO, and Tobias Dengel elevated to President of TELUS Digital Solutions.
Notable achievements include growing AI-related business accounting for ~15% of total revenue and new contracts with prominent clients. Cash flows remain strong, supporting debt repayment and reinvestments.
TELUS reported its Q2 2024 results, highlighting a 13% increase in net income to $221 million and a 7.1% rise in EPS to $0.15. The company's consolidated EBITDA rose by 5.5% to $1.7 billion, while adjusted EBITDA saw a 5.6% increase to $1.8 billion. Key drivers included subscriber growth in mobile, internet, and security services, alongside efficiency improvements and cost reductions.
Customer additions reached a record 332,000, with notable contributions from 101,000 mobile phones and 161,000 connected devices. TELUS Health and TELUS Agriculture also showed strong performance, with healthcare lives covered increasing by 10% to 75.1 million and agriculture revenue up by 15%.
Despite a competitive environment, TELUS maintained its guidance for capital expenditures at $2.6 billion but revised its free cash flow forecast to $2.1 billion. The company continues to focus on driving margin-accretive customer growth and operational efficiency.
TELUS Digital Experience (NYSE and TSX: TIXT) has launched Fuel EX, an enterprise-safe generative AI employee assistant built on their Fuel iX engine. Fuel EX offers access to over 20 large language models from multiple vendors, supporting tasks like knowledge searches, summarization, and code writing. It addresses security concerns by keeping data secure and maintaining proprietary information integrity.
Key features include:
- Trust: Secure data storage and privacy options
- Flexibility: Access to diverse AI models and customization
- Control: Usage monitoring and permission management
Currently used by 35,000 TELUS employees, Fuel EX aims to enhance productivity while ensuring data safety for large-scale enterprises.
TELUS International, soon to be rebranded as TELUS Digital Experience (NYSE and TSX: TIXT), has announced the release of its second quarter 2024 financial results on August 2, 2024. The company will host an investor conference call on the same day at 10:30 a.m. (ET) / 7:30 a.m. (PT) to review the results and conduct a Q&A session with pre-qualified analysts. A live webcast of the call will be available on the TELUS Digital Investor Relations website, with a replay accessible afterwards. This announcement comes as the company prepares for its rebranding in the third quarter of 2024.
TELUS International, soon to rebrand as TELUS Digital Experience, has made strategic hires to bolster its Fuel iX leadership team. Bret Kinsella joins as General Manager and Tim MacGregor as Vice President of Business Development, bringing a combined 50 years of AI and SaaS industry experience. These appointments aim to drive innovation in AI-powered customer experiences.
Fuel iX, TELUS International's proprietary GenAI engine, comprises two main solutions: Fuel iX Core for enterprise AI integration and administration, and Fuel iX Apps for GenAI application templates. Notably, Fuel iX Core recently powered the first GenAI customer support chatbot to receive international Privacy by Design certification (ISO 31700-1).
The company aims to accelerate enterprise adoption and optimization of GenAI capabilities, offering centralization, standardization, and flexibility across cloud and model providers.
Magnite (NASDAQ: MGNI), the largest independent sell-side advertising company, has been chosen by TELUS (TSX: T) (NYSE: TU) as its preferred ad technology solutions partner in Canada. TELUS will utilize Magnite's SpringServe ad server and Streaming SSP for its Free Ad-Supported TV (FAST) and online video advertising inventory. This partnership aligns with the growing trend of ad-supported streaming, as 74% of Canadian consumers now watch streaming TV. The collaboration aims to enhance TELUS's TV offerings at no additional cost to customers, while providing advertisers with better insights and control over their campaigns.
Magnite's technology will allow TELUS to manage and monetize its connected TV (CTV) inventory more effectively. TELUS has already deployed FAST channels like TIME, Tastemade, and The Washington Post to its TV+ customers, offering new opportunities for advertisers and agencies to connect with audiences. Both companies are excited about the potential to redefine the Canadian advertising landscape and deliver premium ad experiences to consumers and brands alike.
WillowTree, a TELUS International Company, conducted a global survey revealing key insights into consumer loyalty preferences for credit card reward programs across five regions: North America, Middle East–Africa, South America, Europe, and Asia–Pacific. The study underscores the necessity for financial brands to adopt personalized, data-driven customer segmentation strategies for loyalty programs. Key takeaways include the universal preference for mobile app engagement and popular redemption choices like cashback and essential goods. The survey highlights regional differences: North Americans prefer local redemptions, Middle East–Africa values transparency, South Americans appreciate savings on essentials, Europeans seek convenience, and Asia–Pacific values travel rewards. This research aims to help brands develop tailored loyalty programs to enhance customer retention and growth.
TELUS International (TIXT) announced its rebranding to TELUS Digital Experience, effective Q3 2024. The rebrand reflects its strategic shift to focus on AI and digital transformation solutions, including AI data platforms, virtual assistants, and proprietary software. TELUS aims to position itself as a leading partner for global brands, leveraging advanced AI to optimize customer experiences. Despite the name change, the company will retain its TIXT trading symbol.
TELUS International (NYSE and TSX: TIXT) has partnered with eGain (NASDAQ: EGAN) to enhance its Contact Center as a Service (CCaaS) offering. This collaboration integrates the eGain Knowledge Hub™, a comprehensive AI-driven platform for modern knowledge management, into TELUS International’s services.
Key benefits include a 50% reduction in agent training time, a 35% increase in first-contact resolution, and a 70% deflection of agent-assisted service requests. The eGain Knowledge Hub™ unifies content management, AI, search methods, and analytics to deliver accurate answers, boosting customer satisfaction and loyalty.
The partnership aims to provide consistent, positive experiences across live and self-service channels. The modular architecture enables brand-specific customizations, improving agent efficiency and optimizing self-service options.
TELUS announced the election of directors at its annual meeting. The 14 nominees proposed by management were elected, with high percentages of votes in favor for each director. The detailed voting results were disclosed, showing strong support from shareholders.
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