Everest Group Selects TELUS Digital as a Leader for the Sixth Consecutive Year in Its PEAK Matrix® for CXM Services
TELUS Digital, formerly TELUS International (NYSE and TSX: TIXT), has been named a Leader in the Everest Group Customer Experience Management (CXM) Services PEAK Matrix® Assessment - Americas for the sixth consecutive year. The company was one of only six positioned in the Leader category out of 43 assessed service providers in 2024.
Highlights include:
- Comprehensive suite of digital CX services and solutions
- GenAI offerings: Fuel iX and GenAI Jumpstart Accelerator
- Strong technology partner ecosystem
- Skilled talent pool and innovation capabilities
The recognition affirms TELUS Digital's ongoing investments in talent, digital CX capabilities, and technology partnerships. The company's integration of advanced digital solutions with human expertise has consistently delivered superior customer experiences for clients.
TELUS Digital, precedentemente TELUS International (NYSE e TSX: TIXT), è stata nominata Leader nella valutazione PEAK Matrix® di Everest Group sui Servizi di Gestione dell'Esperienza del Cliente (CXM) - Americhe per il sesto anno consecutivo. L'azienda è stata una delle sole sei posizionate nella categoria Leader su 43 fornitori di servizi valutati nel 2024.
I punti salienti includono:
- Suite completa di servizi e soluzioni digitali CX
- Offerte GenAI: Fuel iX e GenAI Jumpstart Accelerator
- Forte ecosistema di partner tecnologici
- Pool di talenti qualificati e capacità di innovazione
Riconoscimento che conferma gli investimenti continui di TELUS Digital in talento, capacità digitali CX e partnership tecnologiche. L'integrazione da parte dell'azienda di soluzioni digitali avanzate con expertise umana ha costantemente fornito esperienze superiori per i clienti.
TELUS Digital, anteriormente TELUS International (NYSE y TSX: TIXT), ha sido reconocida como Líder en la Evaluación PEAK Matrix® de Everest Group sobre Servicios de Gestión de la Experiencia del Cliente (CXM) - Américas por sexto año consecutivo. La empresa fue una de solo seis posicionadas en la categoría de Líder entre 43 proveedores de servicios evaluados en 2024.
Los aspectos destacados incluyen:
- Conjunto integral de servicios y soluciones digitales CX
- Ofertas de GenAI: Fuel iX y GenAI Jumpstart Accelerator
- Fuerte ecosistema de socios tecnológicos
- Grupo de talentos calificados y capacidades de innovación
Este reconocimiento reafirma las continuas inversiones de TELUS Digital en talento, capacidades digitales CX y asociaciones tecnológicas. La integración de soluciones digitales avanzadas con experiencia humana ha proporcionado consistentemente experiencias superiores para los clientes.
TELUS Digital, 이전에 TELUS International(뉴욕증권거래소 및 토론토증권거래소: TIXT)로 알려진, 에버레스트 그룹 고객 경험 관리(CXM) 서비스 PEAK 매트릭스® 평가 - 아메리카에서 리더로 여섯 번째 연속 선정되었습니다. 이 회사는 2024년 평가된 43개의 서비스 제공업체 중 리더 범주에 위치한 단 여섯 개 회사 중 하나였습니다.
주요 특징은 다음과 같습니다:
- 종합적인 디지털 CX 서비스 및 솔루션 제공
- GenAI 제품: Fuel iX 및 GenAI Jumpstart Accelerator
- 강력한 기술 파트너 생태계
- 숙련된 인재 풀과 혁신 능력
이번 인정은 TELUS Digital의 인재, 디지털 CX 능력 및 기술 파트너십에 대한 지속적인 투자를 확인시켜 줍니다. 이 회사는 고급 디지털 솔루션과 인간 전문성을 통합하여 고객에게 지속적으로 우수한 고객 경험을 제공해왔습니다.
TELUS Digital, anciennement TELUS International (NYSE et TSX : TIXT), a été désignée Léader dans l'évaluation PEAK Matrix® des Services de Gestion de l'Expérience Client (CXM) d'Everest Group - Amériques pour la sixième année consécutive. L'entreprise a été l'une des six seulement positionnées dans la catégorie Leader parmi 43 fournisseurs de services évalués en 2024.
Les points forts incluent :
- Ensemble complet de services et de solutions CX numériques
- Offres GenAI : Fuel iX et GenAI Jumpstart Accelerator
- Écosystème de partenaires technologiques solide
- Piscine de talents qualifiés et capacités d'innovation
Cette reconnaissance confirme les investissements continus de TELUS Digital dans les talents, les capacités CX numériques et les partenariats technologiques. L'intégration par l'entreprise de solutions numériques avancées avec une expertise humaine a constamment permis de fournir des expériences clients supérieures.
TELUS Digital, ehemals TELUS International (NYSE und TSX: TIXT), wurde zum Leader in der PEAK Matrix®-Bewertung der Everest Group für Customer Experience Management (CXM)-Services -Amerika für das sechste Jahr in Folge ernannt. Das Unternehmen gehörte zu den sechs, die in der Leader-Kategorie unter 43 bewerteten Dienstleistern im Jahr 2024 positioniert wurden.
Die Höhepunkte umfassen:
- Umfassendes Portfolio an digitalen CX-Diensten und -Lösungen
- GenAI-Angebote: Fuel iX und GenAI Jumpstart Accelerator
- Starkes Technologiepartner-Ökosystem
- Qualifizierte Talente und Innovationsfähigkeiten
Die Anerkennung bestätigt TELUS Digitals fortlaufende Investitionen in Talente, digitale CX-Fähigkeiten und Technologiepartnerschaften. Die Integration fortschrittlicher digitaler Lösungen mit menschlicher Expertise hat konstant überlegene Kundenerlebnisse für die Klienten geliefert.
- Named Leader in Everest Group CXM Services PEAK Matrix® for 6th consecutive year
- One of only six companies in Leader category out of 43 assessed providers
- Recognized for comprehensive suite of digital CX services and solutions
- Highlighted for GenAI offerings: Fuel iX and GenAI Jumpstart Accelerator
- Strong technology partner ecosystem noted by Everest Group
- Praised for skilled talent pool, innovation, and implementation speed by buyers
- None.
Insights
TELUS Digital's sixth consecutive recognition as a Leader in Everest Group's CXM Services PEAK Matrix® Assessment is a positive indicator of the company's consistent performance and market position. Being one of only six companies in the Leader category out of 43 assessed providers demonstrates TELUS Digital's strong competitive advantage in the customer experience management sector.
The company's focus on innovation and investments, particularly in GenAI technologies like Fuel iX and the GenAI Jumpstart Accelerator, positions it well in the rapidly evolving digital CX landscape. This aligns with industry trends towards AI-driven solutions and could potentially drive future growth and market share.
However, investors should note that while this recognition is favorable, it doesn't directly translate to financial performance. The upcoming rebranding to TELUS Digital Experience might also introduce short-term uncertainties. Overall, this news suggests a solid market position but should be considered alongside financial metrics for a comprehensive investment analysis.
TELUS Digital's technological offerings, particularly in GenAI, are noteworthy. The Fuel iX platform, which allows seamless switching between large language models (LLMs) and clouds, demonstrates advanced capabilities in AI integration. This flexibility could be a significant competitive advantage, allowing TELUS to adapt quickly to evolving AI technologies and client needs.
The GenAI Jumpstart Accelerator, enabling rapid prototyping of GenAI-powered virtual assistants, aligns with the market demand for quick implementation of AI solutions. This could potentially accelerate TELUS Digital's revenue growth in the AI sector.
The company's comprehensive suite of solutions, integrating GenAI with front-end design, analytics and automation, indicates a holistic approach to digital transformation. This positions TELUS Digital favorably in meeting diverse client needs across the customer lifecycle, potentially leading to increased market share and client retention.
TELUS Digital’s ‘Innovation and Investments’ and ‘Scope of Services Offered’ are highlighted in the report alongside its GenAI offerings, including Fuel iX and GenAI Jumpstart Accelerator
TELUS International, rebranding to TELUS Digital Experience (TELUS Digital) later in the third quarter, has been named a Leader in the Everest Group Customer Experience Management (CXM) Services PEAK Matrix® Assessment -
“TELUS Digital provides a comprehensive suite of solutions across the customer life cycle, integrating GenAI tools with key front-end design capabilities, advanced analytics, automation, and self-service options like asynchronous messaging to drive digital transformation in CXM,” said Sharang Sharma, Vice President at Everest Group. “TELUS Digital offers human expertise enhanced by cutting-edge technology, resulting in superior customer experience. Their adoption of GenAI, strategic partnerships, and the establishment of Centers of Excellence have bolstered their offerings, including Fuel iX, Fuel EX, and the GenAI Jumpstart Accelerator. This focus on innovation, talent, and customer relationships has solidified TELUS Digital’s position as a Leader in Everest Group’s Customer Experience Management (CXM)
Everest Group highlighted the strength of TELUS Digital’s technology partner ecosystem to offer incremental and complementary solutions, such as advanced analytics and automation, enterprise platforms, remote agent assistance, self-serve solutions, omnichannel solutions and consulting. Buyers interviewed as part of the Everest Group assessment described TELUS Digital’s culture and skilled talent pool, innovation, rapidity in implementation, ease of doing business and availability, language skills, performance management, strong management team and policy adoption as key assets.
“Being honoured as a Leader on Everest Group’s influential CXM Services PEAK Matrix® for six consecutive years is a powerful affirmation of the relentless passion and dedication our team members have demonstrated on a sustained basis to solve our clients' most pressing challenges," said Jason Macdonnell, President, TELUS Digital Customer Experience. "This achievement is a direct result of our ongoing investments in attracting and retaining top-tier talent and enhancing our digital CX capabilities through organic growth, innovation and technology partnerships supplemented by thoughtful acquisitions over the years. By integrating advanced digital solutions with human expertise, we've consistently delivered superior customer experiences that drive real value for our clients. This recognition reaffirms our commitment to staying at the forefront of the industry, continuously evolving our capabilities to meet the ever-changing demands of the market and ensuring long-term success for our clients."
Everest Group evaluated and ranked 43 CXM service providers for the 2024 CXM Services PEAK Matrix® Assessment -
To learn more about TELUS Digital’s leading digital CX solutions in the
About TELUS International
TELUS International, rebranding to TELUS Digital Experience (TELUS Digital) later in the third quarter (NYSE & TSX: TIXT), designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across strategic industry verticals, including tech and games, communications and media, ecommerce and fintech, banking, financial services and insurance, healthcare, and others.
TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. Since 2007, the company has positively impacted the lives of more than 1.2 million citizens around the world, building stronger communities and helping those in need through large-scale volunteer events and charitable giving. Five TELUS International Community Boards have provided
View source version on businesswire.com: https://www.businesswire.com/news/home/20240910598458/en/
TELUS International Investor Relations
Olena Lobach
ir@telusinternational.com
TELUS International Media Relations
Ali Wilson
media.relations@telusinternational.com
Source: TELUS International
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