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TDCX Inc. (symbol: TDCX) is a leading provider of outsourced contact center services, offering a comprehensive range of solutions designed to enhance customer service and drive sales for multinational organizations. Our operations span across state-of-the-art contact centers located in Singapore, Hong Kong, Malaysia, Thailand, the Philippines, China, and Japan. As part of the WPP Group, TDCX has established a robust track record of success in diverse sectors including airlines, luxury goods, insurance, banking, and technology.
Our core business is segmented into three key service offerings:
- Omnichannel CX Solutions: We deliver seamless and engaging customer experiences across all channels, ensuring consistency and satisfaction.
- Sales and Digital Marketing Services: Our expertise in sales acceleration and digital marketing helps clients achieve their revenue goals effectively.
- Content, Trust, and Safety Services: We ensure that our clients' digital platforms are safe and trustworthy, enhancing user engagement and loyalty.
In addition to these primary services, TDCX provides a variety of other client-centric solutions, including:
- Workspace provision at our offices for ongoing campaigns
- Human resource and administration services
Our success is built on a foundation of recruiting the right talent, offering comprehensive training and development programs, and maintaining rigorous quality assurance standards. Our advanced infrastructure and robust analytics systems empower our employees to exceed performance expectations and uphold the highest standards of service quality.
We remain committed to innovation and excellence, continually advancing our service offerings to meet the evolving needs of our clients.
TDCX Inc. (NYSE: TDCX) reported strong second-quarter results for 2022, with total revenue reaching US$116.6 million, a 23.3% increase year-on-year. Profit for the period grew to US$19.3 million, up 19.6%. Adjusted net income surged by 35.5% to US$21.8 million, while adjusted EBITDA rose 23.0% to US$36.1 million, maintaining an EBITDA margin of 31.0%. TDCX added 25 new clients in H1 2022, contributing significantly to its growth. The company reiterated its full-year 2022 revenue guidance of S$650m to S$675m, reflecting a targeted growth of 17.1% to 21.6%.
TDCX Inc. (NYSE: TDCX) will announce its second quarter 2022 unaudited financial results on August 24, 2022, before the U.S. market opens.
The conference call, hosted by senior management, will provide details on the results and will be accessible via a live webcast on the TDCX website. Dial-in numbers are available for various locations, including the U.S. and Singapore. A replay will be available on TDCX’s investor relations website.
TDCX specializes in digital customer experience solutions for leading technology and blue-chip companies.
TDCX has collaborated with SeedBlink, an investment platform, to support technology startups in enhancing customer experience (CX). This partnership aims to accelerate growth and improve cost efficiency for startups by leveraging TDCX's expertise in customer solutions. The collaboration allows startups to scale their CX teams quickly and use their raised capital more effectively. As part of this initiative, SeedBlink and TDCX are committed to fostering the European technology ecosystem, reinforcing their role in supporting early-stage ventures.
TDCX Thailand has launched a new leadership training program aimed at enhancing the skills of its employees in critical thinking, problem-solving, and agility, essential for meeting rising customer expectations and technology adoption. This initiative, delivered through the digital learning platform FLASH Learn, requires each employee to complete 40 hours of training. The company reported a 32% revenue increase and has doubled its workforce by the end of 2021, indicating strong demand for customer experience services in the CLMV markets.
TDCX Inc. (NYSE: TDCX), a leading digital customer experience solutions provider, announced its participation in the Baird 2022 Global Consumer, Technology & Services Conference on June 6, 2022, at 4:20 PM Eastern Time. The presentation will be accessible via the company's investor relations website. Headquartered in Singapore, TDCX specializes in offering transformative digital CX solutions to various sectors including fintech, gaming, and e-commerce, employing over 15,000 staff across 26 global campuses.
TDCX Inc. (NYSE: TDCX) reported impressive financial results for Q1 2022, with total revenue rising 26.9% year-on-year to US$112.6 million. Adjusted EBITDA increased by 27.6% to US$35.2 million, and adjusted net income reached US$22.3 million, marking a 34.9% growth. Despite a slight dip in profit to US$16.4 million, the company significantly strengthened its client base, adding 10 new logos, including major global platforms. TDCX expects 2022 revenue between US$480 million and US$499 million, reflecting a robust growth outlook amidst geopolitical challenges.
TDCX Inc. has announced its inclusion in the MSCI Global Small Cap Index - Singapore Index, effective after the U.S. market close on May 31, 2022. This index measures the performance of the small-cap segment of the Singapore market and comprises 55 constituents, representing approximately 14% of the free float-adjusted market capitalization. TDCX, headquartered in Singapore, provides digital customer experience solutions for blue-chip companies, emphasizing its growth potential in fintech, gaming, and technology.
TDCX plans to announce its first quarter 2022 unaudited financial results on May 25, 2022, before the U.S. market opens. A conference call with senior management will follow to discuss these results. The call is scheduled for 8:00 AM U.S. Eastern Time, coinciding with 8:00 PM Singapore/Hong Kong Time. Interested parties can access the live webcast through TDCX's website. The company, headquartered in Singapore, specializes in digital customer experience solutions and employs over 14,000 people across various international campuses.
TDCX has launched operations in Hyderabad, India, opening a 45,000 square foot office at HITEC City, a key tech hub. This move aims to expand geographic coverage and enhance customer experience (CX) services. The outsourced CX market is projected to grow from USD 80.3 billion in 2020 to USD 100.4 billion by 2025. TDCX plans to hire technologists in various fields to optimize client CX strategies and support digital ambitions. This location is designed with employee well-being in mind, promoting a healthy work environment.
TDCX Inc. has filed its annual report on Form 20-F for the fiscal year ending December 31, 2021 with the U.S. Securities and Exchange Commission. The report is accessible on the Company’s Investor Relations page and the SEC website. TDCX, headquartered in Singapore, provides digital customer experience solutions to technology and blue-chip companies, employing over 14,000 employees globally across 26 campuses.
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