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TDCX Inc. (symbol: TDCX) is a leading provider of outsourced contact center services, offering a comprehensive range of solutions designed to enhance customer service and drive sales for multinational organizations. Our operations span across state-of-the-art contact centers located in Singapore, Hong Kong, Malaysia, Thailand, the Philippines, China, and Japan. As part of the WPP Group, TDCX has established a robust track record of success in diverse sectors including airlines, luxury goods, insurance, banking, and technology.
Our core business is segmented into three key service offerings:
- Omnichannel CX Solutions: We deliver seamless and engaging customer experiences across all channels, ensuring consistency and satisfaction.
- Sales and Digital Marketing Services: Our expertise in sales acceleration and digital marketing helps clients achieve their revenue goals effectively.
- Content, Trust, and Safety Services: We ensure that our clients' digital platforms are safe and trustworthy, enhancing user engagement and loyalty.
In addition to these primary services, TDCX provides a variety of other client-centric solutions, including:
- Workspace provision at our offices for ongoing campaigns
- Human resource and administration services
Our success is built on a foundation of recruiting the right talent, offering comprehensive training and development programs, and maintaining rigorous quality assurance standards. Our advanced infrastructure and robust analytics systems empower our employees to exceed performance expectations and uphold the highest standards of service quality.
We remain committed to innovation and excellence, continually advancing our service offerings to meet the evolving needs of our clients.
TDCX Inc. (NYSE: TDCX), a leading digital customer experience solutions provider, announced its participation in two upcoming investor conferences. The Credit Suisse ASEAN Conference is scheduled for January 5, and the Needham Growth Conference will take place on January 12. Management will present at both events, with materials available on the TDCX investor relations website. Headquartered in Singapore, TDCX employs over 17,400 individuals across 27 campuses worldwide, delivering innovative solutions to technology and blue-chip companies.
TDCX Inc. (NYSE: TDCX) reported its third quarter 2022 financial results, showcasing strong growth with total revenue of US$120.5 million, marking a 16.1% year-on-year increase. Profit for the period rose to US$21.6 million (+2.3%), while adjusted net income climbed to US$24.2 million (+15.0%). Cash from operating activities surged to US$90.8 million, a 53.1% increase year-on-year. The company opened two new campuses, bolstering its global presence. TDCX forecasts a full-year revenue range of US$457 million to US$467 million, reflecting continued expansion and investment in growth.
TDCX Inc. (NYSE: TDCX) will announce its third quarter 2022 unaudited financial results on November 22, 2022, before the U.S. market opens. Senior management will discuss the results in a conference call at 7:30 AM ET. A live webcast will be accessible on the TDCX website, with call-in numbers provided for participants from various regions, including the USA and Singapore. An archived copy of the call will also be available on TDCX’s investor relations site. TDCX specializes in digital customer experience solutions for leading brands across various sectors.
ISG Provider Lens™ report highlights that enterprises in Singapore and Malaysia are increasingly outsourcing contact center customer experience services to adapt to evolving consumer needs and technological advancements. The report notes a trend towards utilizing AI and analytics to improve operational efficiency as many agents shift to remote work. It identifies key players like TDCX, Concentrix, and Genpact as leaders across various service categories.
Overall, the report emphasizes the importance of innovation in enhancing customer experiences amidst ongoing supply chain disruptions.
TDCX has been recognized as a leader in the 2022 ISG Provider Lens™ Contact Center report for Singapore and Malaysia, excelling in Digital Operations, Work From Home Services, and Social Media CX. These markets are appealing for companies seeking outsourced customer experience services due to cost efficiency and robust IT infrastructure. TDCX continues its global expansion, recently opening its 27th campus in Türkiye and emphasizing its commitment to delivering high-quality customer experiences.
TDCX has officially launched its 27th campus in Türkiye as part of its global expansion strategy. This new location will enhance TDCX's ability to offer customer experience solutions in Turkish, Arabic, and various European languages. With the outsourcing market in the Middle East expected to reach USD 6.8 billion by 2023, TDCX aims to leverage its expertise to cater to growing demand. Plans for additional campuses in Brazil, Indonesia, and Vietnam are set for the next year, driven by increasing market opportunities and a strong client base.
TDCX, a digital customer experience solutions provider, has launched the TDCX Foundation, reinforcing its commitment to social impact and digital inclusion. The foundation aims to streamline existing corporate social responsibility programs, addressing the digital divide exacerbated by the COVID-19 pandemic. Initiatives will focus on providing technology access and improving digital learning facilities across Malaysia, Thailand, and the Philippines. The foundation complements TDCX's previous efforts, including over 150 projects benefiting over 54,000 people since the start of the year.
TDCX, a leading digital customer experience solutions provider, has expanded its operations with a new office in Iloilo, Philippines, marking its sixth campus in the country. The move aligns with the anticipated growth of the outsourced CX services market, projected to reach US$86.3 billion by 2025. TDCX signed 25 new clients since January 2022, contributing to a total revenue of US$116.6 million in Q2 2023, a 23.3% year-on-year increase. This expansion aims to leverage the skilled workforce in the Philippines and enhance service delivery to clients globally.
TDCX has launched its inaugural Transformative CX Talks event in Singapore, bringing together customer experience leaders from various industries. The three-day event addresses how digital trends are reshaping customer expectations, with nearly 90% of CX professionals reporting heightened demands. TDCX emphasizes the importance of customer interactions in the digital age, aiming to refine strategies that enhance customer satisfaction. The company serves clients in multiple sectors, including fintech and e-commerce, employing over 17,000 people across 26 campuses globally.
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