TaskUs Named a Major Contender in Everest Group’s B2B Sales Services PEAK Matrix® Assessment 2024
TaskUs (NASDAQ: TASK) has been recognized as a Major Contender in Everest Group's Sales Services PEAK Matrix® Assessment 2024. The assessment highlights TaskUs's strengths in sales services, including lead generation, e-commerce support, and cross-sell capabilities.
The company's recognition is based on its market impact and vision, particularly noting its P4 Framework that combines People, Process, Platforms, and Performance. TaskUs has developed proprietary technologies including TaskGPT, a generative AI platform, and TaskMate for real-time consultative support. The company also implements LevelUp, a gamification solution for cross-selling, and maintains a dedicated Sales Academy for agent training.
This recognition adds to TaskUs's recent achievements, having also been named a Leader in Trust and Safety Services, Data Annotation and Labeling, and FCC Operations in other Everest Group PEAK Matrix® Assessments for 2024.
TaskUs (NASDAQ: TASK) è stato riconosciuto come un Contendente Principale nella valutazione PEAK Matrix® sulle Vendite del 2024 del Everest Group. Questa valutazione sottolinea i punti di forza di TaskUs nei servizi di vendita, inclusa la generazione di lead, il supporto all'e-commerce e le capacità di cross-selling.
Il riconoscimento dell'azienda si basa sul suo impatto sul mercato e sulla sua visione, notando in particolare il suo Framework P4 che combina Persone, Processi, Piattaforme e Performance. TaskUs ha sviluppato tecnologie proprietarie, tra cui TaskGPT, una piattaforma di intelligenza artificiale generativa, e TaskMate per supporto consultativo in tempo reale. L'azienda implementa anche LevelUp, una soluzione di gamification per il cross-selling, e mantiene un'Accademia delle Vendite dedicata alla formazione degli agenti.
Questo riconoscimento si aggiunge alle recenti conquiste di TaskUs, che è stata anche nominata Leader nei Servizi di Fiducia e Sicurezza, nell'Annotazione e Etichettatura dei Dati, e nelle Operazioni FCC in altre valutazioni PEAK Matrix® del Everest Group per il 2024.
TaskUs (NASDAQ: TASK) ha sido reconocido como un Contendor Principal en la Evaluación PEAK Matrix® de Servicios de Ventas 2024 del Everest Group. La evaluación destaca las fortalezas de TaskUs en servicios de ventas, incluyendo la generación de leads, el soporte de comercio electrónico y las capacidades de venta cruzada.
El reconocimiento de la empresa se basa en su impacto en el mercado y su visión, notando especialmente su Marco P4 que combina Personas, Procesos, Plataformas y Rendimiento. TaskUs ha desarrollado tecnologías propietarias, incluyendo TaskGPT, una plataforma de IA generativa, y TaskMate para soporte consultivo en tiempo real. La empresa también implementa LevelUp, una solución de gamificación para la venta cruzada, y mantiene una Academia de Ventas dedicada a la formación de agentes.
Este reconocimiento se suma a los logros recientes de TaskUs, que también ha sido nombrada Líder en Servicios de Confianza y Seguridad, Anotación y Etiquetado de Datos, y Operaciones de la FCC en otras Evaluaciones PEAK Matrix® del Everest Group para 2024.
TaskUs (NASDAQ: TASK)는 Everest Group의 2024년 판매 서비스 PEAK Matrix® 평가에서 주요 경쟁자로 인정받았습니다. 이 평가는 리드 생성, 전자상거래 지원 및 교차 판매 기능을 포함한 TaskUs의 판매 서비스 강점을 강조합니다.
회사의 인식은 시장 영향과 비전에 기반을 두고 있으며, 특히 사람들이, 프로세스, 플랫폼 및 성과를 결합한 P4 프레임워크를 주목합니다. TaskUs는 생성적 AI 플랫폼인 TaskGPT와 실시간 상담 지원을 위한 TaskMate 등 독자적인 기술을 개발했습니다. 이 회사는 또한 교차 판매를 위한 게임화 솔루션인 LevelUp을 구현하고, 상담원 교육을 위한 전담 판매 아카데미를 유지합니다.
이 인식은 TaskUs의 최근 성과에 추가되며, 2024년 Everest Group의 다른 PEAK Matrix® 평가에서도 신뢰 및 안전 서비스, 데이터 주석 및 라벨링, FCC 운영의 리더로 선정되었습니다.
TaskUs (NASDAQ: TASK) a été reconnu comme un Grand Concurrent dans l'évaluation PEAK Matrix® des Services de Vente 2024 du Everest Group. L'évaluation met en évidence les points forts de TaskUs dans les services de vente, y compris la génération de leads, le soutien à l'e-commerce et les capacités de vente croisée.
La reconnaissance de l'entreprise repose sur son impact sur le marché et sa vision, notant en particulier son Cadre P4 qui combine les Personnes, les Processus, les Plateformes et la Performance. TaskUs a développé des technologies propriétaires, notamment TaskGPT, une plateforme d'IA générative, et TaskMate pour un support consultatif en temps réel. L'entreprise implémente également LevelUp, une solution de gamification pour le cross-selling, et maintient une Académie des Ventes dédiée à la formation des agents.
Cette reconnaissance s'ajoute aux réalisations récentes de TaskUs, qui a également été nommée Leader dans les Services de Confiance et de Sécurité, l'Annotation et l'Étiquetage des Données, ainsi que les Opérations de la FCC lors d'autres évaluations PEAK Matrix® du Everest Group pour 2024.
TaskUs (NASDAQ: TASK) wurde als Hauptkonkurrent im Sales Services PEAK Matrix® Assessment 2024 der Everest Group anerkannt. Die Bewertung hebt die Stärken von TaskUs in den Verkaufsdienstleistungen hervor, einschließlich der Lead-Generierung, Unterstützung im E-Commerce und Cross-Selling-Fähigkeiten.
Die Anerkennung des Unternehmens basiert auf seinem Markteinfluss und seiner Vision, insbesondere wird das P4 Framework hervorgehoben, das Menschen, Prozesse, Plattformen und Leistung kombiniert. TaskUs hat proprietäre Technologien entwickelt, darunter TaskGPT, eine generative KI-Plattform, und TaskMate für Unterstützung in Echtzeit. Das Unternehmen implementiert auch LevelUp, eine Gamification-Lösung für Cross-Selling, und unterhält eine dedizierte Sales Academy zur Schulung der Agenten.
Diese Anerkennung ergänzt die jüngsten Erfolge von TaskUs, das auch in anderen PEAK Matrix® Bewertungen der Everest Group 2024 als Leader in den Bereichen Vertrauens- und Sicherheitsdienste, Datenannotation und -kennzeichnung sowie FCC-Operationen ausgezeichnet wurde.
- Recognition as Major Contender in Everest Group's Sales Services Assessment
- Development of proprietary AI platform TaskGPT and support tools
- Comprehensive sales services offering through P4 Framework
- Multiple leadership recognitions across different service categories
- None.
TaskUs' placement as a Major Contender in the Everest Group’s Sales Services PEAK Matrix® Assessment 2024 reflects its high measures for market impact, including portfolio mix and value delivered, and vision and capability, including strategy, scope of services offered, and innovation and investments. The Assessment spotlights the company’s key sales services investments, proprietary solutions, partnerships, sales services clients, and ESG initiatives.
“TaskUs has been recognized as a Major Contender in Everest Group’s B2B Sales Services PEAK Matrix® 2024. It offers a comprehensive range of sales services, including lead generation and qualification, e-commerce support, cross-sell and up-sell, retention and renewals, among others. These services are delivered through its P4 Framework, which combines People, Process, Platforms, and Performance to build expert teams, optimize workflows, leverage advanced technology, and drive measurable outcomes,” says Divya Baweja, Practice Director at Everest Group.
“TaskUs has also developed TaskGPT, a platform, and suite of generative AI products, and invested in digital tools such as TaskMate, which provides real-time consultative support, as well as LevelUp, a real-time gamification solution that supports cross-selling efforts. Furthermore, to train and upskill its agents, TaskUs has established a dedicated Sales Academy.”
"Receiving recognition from the Everest Group as a leader in B2B sales services highlights our team's unwavering dedication and the trust we've built with our expanding global client base," said Phil Hernandez, VP of Sales Services at TaskUs. "Our success is rooted in delivering exceptional value by tailoring and optimizing clients’ GTM sales strategies and supporting the entire customer lifecycle through modern, digitally connected CX solutions."
TaskUs was also recently recognized as a Leader in Everest Group’s Trust and Safety Services PEAK Matrix® Assessment 2024, Data Annotation and Labeling (DAL) PEAK Matrix® Assessment 2024, and FCC Operations PEAK Matrix® Assessment 2024.
The full report can be found here.
About TaskUs
TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in fast-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech, and HealthTech. As of September 30, 2024, TaskUs had a worldwide headcount of approximately 54,800 people across 28 locations in 12 countries, including
About Everest Group
Everest Group is a leading global research firm helping business leaders make confident decisions. Everest Group's PEAK Matrix® assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix® to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth content at www.everestgrp.com.
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Heidi Lemmetyinen
Heidi.Lemmetyinen@taskus.com
Source: TaskUs
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