TaskUs Launches Agentic AI Consulting Practice to Lead Businesses through the AI Era
TaskUs (TASK) has announced the launch of its Agentic AI Consulting practice, aimed at helping businesses integrate AI-powered automation into customer support and business processes. The company will partner with leading agentic AI companies to accelerate AI adoption.
The new practice will focus on providing customized AI strategies, deployment roadmaps, platform configuration, AI agent testing, and ongoing support. Led by Joe Anderson, the practice will leverage TaskUs' expertise in workflow optimization and human-AI interaction to help clients implement AI solutions across various operations, from simple account profile updates to complex returns processing.
TaskUs is creating a new revenue stream through reselling, implementing, and maintaining AI agents, while continuing to provide specialized services in areas like Trust and Safety, Financial Crimes and Compliance, and complex customer experience solutions that may not be suitable for complete automation.
TaskUs (TASK) ha annunciato il lancio della sua pratica di consulenza AI Agentic, mirata ad aiutare le aziende ad integrare l'automazione basata su AI nel supporto clienti e nei processi aziendali. L'azienda collaborerà con le principali aziende di AI agentic per accelerare l'adozione dell'AI.
La nuova pratica si concentrerà sulla fornitura di strategie AI personalizzate, roadmap di implementazione, configurazione della piattaforma, test degli agenti AI e supporto continuo. Guidata da Joe Anderson, la pratica sfrutterà l'expertise di TaskUs nell'ottimizzazione dei flussi di lavoro e nell'interazione uomo-AI per aiutare i clienti ad implementare soluzioni AI in varie operazioni, da semplici aggiornamenti del profilo dell'account a complessi processi di reso.
TaskUs sta creando un nuovo flusso di entrate attraverso la rivendita, l'implementazione e la manutenzione di agenti AI, continuando a fornire servizi specializzati in aree come Fiducia e Sicurezza, Crimini Finanziari e Conformità, e soluzioni complesse per l'esperienza del cliente che potrebbero non essere adatte per un'automazione completa.
TaskUs (TASK) ha anunciado el lanzamiento de su práctica de consultoría AI Agentic, destinada a ayudar a las empresas a integrar la automatización impulsada por AI en el soporte al cliente y los procesos comerciales. La compañía se asociará con las principales empresas de AI agentic para acelerar la adopción de AI.
La nueva práctica se centrará en proporcionar estrategias de AI personalizadas, hojas de ruta de implementación, configuración de plataformas, pruebas de agentes AI y soporte continuo. Dirigida por Joe Anderson, la práctica aprovechará la experiencia de TaskUs en la optimización de flujos de trabajo e interacción humano-AI para ayudar a los clientes a implementar soluciones de AI en diversas operaciones, desde simples actualizaciones de perfiles de cuenta hasta complejos procesos de devolución.
TaskUs está creando una nueva fuente de ingresos a través de la reventa, implementación y mantenimiento de agentes AI, mientras continúa ofreciendo servicios especializados en áreas como Confianza y Seguridad, Crímenes Financieros y Cumplimiento, y soluciones complejas de experiencia del cliente que pueden no ser adecuadas para una automatización completa.
TaskUs (TASK)는 고객 지원 및 비즈니스 프로세스에 AI 기반 자동화를 통합하는 데 도움을 주기 위해 에이전틱 AI 컨설팅 실무를 시작한다고 발표했습니다. 이 회사는 AI 채택을 가속화하기 위해 선도적인 에이전틱 AI 회사와 협력할 것입니다.
새로운 실무는 맞춤형 AI 전략, 배포 로드맵, 플랫폼 구성, AI 에이전트 테스트 및 지속적인 지원을 제공하는 데 중점을 둘 것입니다. Joe Anderson이 이끄는 이 실무는 TaskUs의 워크플로 최적화 및 인간-AI 상호작용 전문성을 활용하여 고객이 간단한 계정 프로필 업데이트에서 복잡한 반품 처리에 이르기까지 다양한 운영에 AI 솔루션을 구현하도록 도울 것입니다.
TaskUs는 AI 에이전트의 재판매, 구현 및 유지 관리를 통해 새로운 수익원을 창출하고 있으며, 완전 자동화에 적합하지 않을 수 있는 신뢰 및 안전, 재무 범죄 및 준수, 복잡한 고객 경험 솔루션과 같은 분야에서 전문 서비스를 계속 제공하고 있습니다.
TaskUs (TASK) a annoncé le lancement de sa pratique de conseil en IA Agentic, visant à aider les entreprises à intégrer l'automatisation alimentée par l'IA dans le support client et les processus commerciaux. L'entreprise s'associera à des entreprises leaders en IA agentic pour accélérer l'adoption de l'IA.
La nouvelle pratique se concentrera sur la fourniture de stratégies IA personnalisées, de feuilles de route de déploiement, de configuration de plateforme, de tests d'agents IA et de support continu. Dirigée par Joe Anderson, la pratique tirera parti de l'expertise de TaskUs en optimisation des flux de travail et en interaction humain-IA pour aider les clients à mettre en œuvre des solutions IA dans diverses opérations, des simples mises à jour de profil de compte aux processus de retour complexes.
TaskUs crée une nouvelle source de revenus grâce à la revente, à la mise en œuvre et à la maintenance d'agents IA, tout en continuant à fournir des services spécialisés dans des domaines tels que la confiance et la sécurité, les crimes financiers et la conformité, ainsi que des solutions complexes pour l'expérience client qui peuvent ne pas être adaptées à une automatisation complète.
TaskUs (TASK) hat den Start seiner Agentic AI Consulting-Praxis angekündigt, die Unternehmen dabei helfen soll, KI-gestützte Automatisierung in den Kundenservice und die Geschäftsprozesse zu integrieren. Das Unternehmen wird mit führenden Agentic-AI-Unternehmen zusammenarbeiten, um die KI-Akzeptanz zu beschleunigen.
Die neue Praxis wird sich darauf konzentrieren, maßgeschneiderte KI-Strategien, Implementierungsfahrpläne, Plattformkonfigurationen, KI-Agententests und fortlaufende Unterstützung anzubieten. Unter der Leitung von Joe Anderson wird die Praxis die Expertise von TaskUs in der Workflow-Optimierung und der Mensch-KI-Interaktion nutzen, um den Kunden bei der Implementierung von KI-Lösungen in verschiedenen Operationen zu helfen, von einfachen Aktualisierungen von Kontoprofilen bis hin zu komplexen Rückgabeprozessen.
TaskUs schafft eine neue Einnahmequelle durch den Wiederverkauf, die Implementierung und die Wartung von KI-Agenten, während es weiterhin spezialisierte Dienstleistungen in Bereichen wie Vertrauen und Sicherheit, Finanzkriminalität und Compliance sowie komplexe Kundenlösungen anbietet, die möglicherweise nicht für eine vollständige Automatisierung geeignet sind.
- Creation of new revenue stream through AI services
- Strategic positioning in growing AI market
- Expansion of service offerings beyond traditional BPO
- Potential cannibalization of existing BPO services
- High dependence on third-party AI platforms
- Competition from established AI consulting firms
Insights
TaskUs' launch of an Agentic AI Consulting practice represents a strategic pivot to position itself at the forefront of AI-driven business process transformation. This move comes at a critical inflection point in the BPO industry, where traditional labor arbitrage models face increasing pressure from automation technologies.
The company is effectively creating a dual revenue strategy - developing a new consulting and implementation business line while preserving its core human-centered services for complex processes. This approach acknowledges market realities: while AI can handle routine tasks, human expertise remains essential for nuanced operations in areas like Trust and Safety and Compliance.
What's particularly noteworthy is TaskUs' attempt to transform potential revenue cannibalization into new growth opportunities. Rather than resisting the AI wave that threatens traditional BPO models, they're embracing it by positioning themselves as implementation partners. This creates potential for higher-margin consulting revenue alongside their traditional services.
However, investors should question whether TaskUs possesses sufficient AI expertise to compete effectively against established technology consultancies and AI-native firms. The company's core competency has historically been in managing human workforces rather than implementing cutting-edge technology solutions.
The timing suggests TaskUs recognizes existential threats to its traditional business model. By embedding themselves in the AI implementation process, they gain valuable insights into which human-centered services will remain viable long-term, allowing for more strategic workforce planning and capability development.
This initiative represents TaskUs' bid to avoid the fate of previous technology transition casualties by actively participating in the disruption of its own industry. Success will depend on their ability to rapidly build credible AI implementation expertise while effectively managing the transition of their existing business lines.
“Over the next five years, AI will fundamentally reshape our world,” said Bryce Maddock, CEO of TaskUs. “Our strategic focus this year will be reimagining our business for the AI era. With our new Agentic AI Consulting practice, we will enable clients to fully realize its promise by integrating it into their operations.”
Bridging the Gap Between AI Potential and Real-World Execution
Agentic AI represents a new frontier in automation, enabling AI systems to autonomously manage complex workflows, interact with disparate data repositories, and orchestrate business processes.
According to Gartner®, “Agentic systems will change the future of decision making. They can quickly analyze complex datasets, identify patterns, and act. This will avoid labor-intensive data modeling, lead to better problem solving, reduce time to action, and enable new concepts of scale.”
However, TaskUs believes that integrating these models into existing enterprise systems requires deep expertise – expertise in complex workflows and industry-specific challenges that TaskUs has built over years supporting clients across many industries. It also requires a deep understanding of workflow decision points and where human interaction is most needed – or beneficial, so that agentic AI serves as a boon to workers and team productivity.
TaskUs’ AI Deployment Specialists will tap the company’s deep expertise in workflow optimization and human-AI interaction. These experts will provide customized AI strategies, deployment roadmaps by use case, platform configuration and integration, AI agent testing, and ongoing support. This will ensure that businesses not only adopt AI but fully harness its potential to drive efficiency and scale.
“Our clients are eager to realize the benefits of AI,” says Joe Anderson, leader of the new Agentic AI Consulting practice, “but doing so isn’t simple. They need an advisor and system integrator that really understands their operating environments – their customer experience strategy, their policies, processes, and systems to create positive customer experiences and realize business benefits. We envision companies benefiting from using AI agents across many workflows, from simple ones such as account profile updates to complex returns and refund processing.”
Positioned for the Future of AI
With AI adoption accelerating across industries, TaskUs is embracing the next evolution of BPO—transitioning from traditional automation to AI-driven orchestration. By embedding AI deeply into customer experience and back-office operations, the company is ensuring that its clients stay a step ahead in a rapidly changing technological landscape.
“AI is more than a tool; it’s a transformation engine,” said Maddock. “By collaborating with leading AI companies building innovative agentic platforms for our clients, we’re at the forefront of putting AI to work. Our new practice will help both our company and our clients thrive in this new era.”
Building a Sustainable AI-Powered Revenue Model
By reselling, implementing, and maintaining AI agents, TaskUs is creating an enduring revenue stream while supporting customers throughout their AI adoption journey. But not all processes can—or should—be automated.
Highly specialized services, or those subject to unique regulatory constraints, may not be the best candidates for total automation. Trust and Safety, Financial Crimes and Compliance, and complex customer experience solutions fall into this category. TaskUs will also continue to serve as the provider of choice for these critical processes, reinforcing its role as a trusted partner in the AI revolution.
For more information on how TaskUs is enabling AI-driven business transformation, visit the TaskUs AI Services website.
Gartner, Top Strategic Technology Trends for 2025: Agentic AI, By Tom Coshow, Arnold Gao, Lawrence Pingree, Anushree Verma, Don Scheibenreif, Haritha Khandabattu, Gary Olliffe, 21 October 2024. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the
About TaskUs
TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in fast-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, technology, financial services, and healthcare. As of December 31, 2024, TaskUs had a worldwide headcount of approximately 59,000 people across 28 locations in 12 countries, including
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TaskUs
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Heidi Lemmetyinen
heidi.lemmetyinen@taskus.com
Source: TaskUs
FAQ
What is TaskUs's new Agentic AI Consulting practice offering to businesses?
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