Ameritrade, Now Part of Charles Schwab, Ranks Highest in Its Segment in the J.D. Power 2024 U.S. Self-Directed Investor Satisfaction Study
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Charles Schwab-owned companies ranked #1 and #2 among DIY investors in the 2024 U.S. Self-Directed Investor Satisfaction Study, reinforcing the combined firm’s strength and leadership as it brings the best of Schwab and Ameritrade together for clients.
“We’re delighted that both Schwab and Ameritrade clients are incredibly satisfied with their experiences. Earning the top two rankings in this year’s J.D. Power
Schwab has now transitioned approximately 90 percent of Ameritrade client assets and will move the remaining client assets to Schwab in May 2024, completing the largest integration of its kind in industry history.
“We’ve just begun to unlock the power of what a combined Schwab and Ameritrade can deliver to clients today and in the future,” said Craig. “And while Schwab clients have benefited from the addition of important Ameritrade features, most notably the thinkorswim® trading platforms and enhancements to Schwab.com and Schwab Mobile, we’re also already seeing strong momentum among transitioned Ameritrade clients, who are actively engaging with products and services now available to them at Schwab.”
Delivering the Best of Both Schwab and Ameritrade
As Schwab approaches the completion of the integration with Ameritrade, the combined firm with more than
- Schwab Trading Powered by Ameritrade™, a holistic offer for traders with robust trading platforms including thinkorswim®, Schwab.com and Schwab Mobile, educational content for a wide range of investors and traders, and support from professional trading specialists – all while delivering value and execution speed and reliability.
- Services designed to make investing easier and more accessible including Schwab Stock Slices®, Schwab Investing Themes™, and Schwab Starter Kit®.
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A range of advice and wealth management solutions from automated investing to dedicated advice, with approximately
receiving ongoing advisory services in Schwab Investor Services through the end of 2023 and 100,000+ financial plans provided on an annual basis.$580 billion
- Industry-leading client service that enables clients to engage with an investment professional anytime by phone or chat 24/7, in addition to support from a range of specialists, as well as the Schwab Satisfaction Guarantee, which states that if for any reason a client is not completely satisfied, Schwab will refund any eligible fees or commission*.
- A network of 400+ branches and financial consultants all over the country to support investors and traders in their communities.
“Schwab and Ameritrade’s performance in this year’s J.D. Power Self-Directed Investor Satisfaction Study reinforces our leadership in this space, and we’re in a strong position to continually raise the bar on what it means to serve individual investors and traders for years to come,” said Craig.
The official J.D. Power 2024 U.S. Self-Directed Investor Satisfaction Study press release can be viewed here.
TD Ameritrade, Inc. ("Ameritrade"), Member SIPC, a subsidiary of The Charles Schwab Corporation (“Charles Schwab”), received the highest score in the do-it-yourself segment of the J.D. Power 2024 U.S. Self-Directed Investor Satisfaction Studies of investors’ satisfaction with self-directed investment firms. Visit jdpower.com/awards for more details. The J.D. Power 2024 U.S. Self-Directed Investor Satisfaction Study is independently conducted, and the participating firms do not pay to participate. Use of study results in promotional materials is subject to a license fee.
Schwab received the second highest score in the do-it-yourself segment of the J.D. Power 2024 U.S. Self-Directed Investor Satisfaction Studies of investors’ satisfaction with self-directed investment firms. Visit jdpower.com/awards for more details. The J.D. Power 2024 U.S. Self-Directed Investor Satisfaction Study is independently conducted, and the participating firms do not pay to participate. Use of study results in promotional materials is subject to a license fee.
J.D. Power 2024 U.S. Self-Directed Investor Satisfaction Study Methodology
The
The study is based on responses from 9,875 investors who make all their investment decisions without the counsel of a full-service dedicated financial advisor. It was fielded from January 2023 through January 2024.
About Charles Schwab
At Charles Schwab we believe in the power of investing to help individuals create a better tomorrow. We have a history of challenging the status quo in our industry, innovating in ways that benefit investors and the advisors and employers who serve them, and championing our clients’ goals with passion and integrity.
More information is available at www.aboutschwab.com. Follow us on Twitter, Facebook, YouTube and LinkedIn.
Disclosures:
*Schwab Satisfaction Guarantee: If you are not completely satisfied for any reason, at your request Charles Schwab & Co., Inc. ("Schwab"), Charles Schwab Bank, SSB ("Schwab Bank"), or another Schwab affiliate, as applicable, will refund any eligible fee related to your concern. Refund requests must be received within 90 days of the date the fee was charged. Two kinds of "Fees" are eligible for this guarantee: (1) "Program Fees" for the Schwab Wealth Advisory ("SWA"), Schwab Managed Portfolios™ ("SMP"), Schwab Intelligent Portfolios Premium® ("SIP Premium"), and Managed Account Connection® ("Connection") investment advisory services sponsored by Schwab (together, the "Participating Services"); and (2) commissions and fees listed in the Charles Schwab Pricing Guide for Individual Investors or the Charles Schwab Bank Pricing Guide.
For more information about Program Fees, please see the disclosure brochure for the Participating Service, made available at enrollment or any time at your request. The Connection service includes only accounts managed by Charles Schwab Investment Management, Inc., an affiliate of Schwab. The guarantee does not cover Program Fees for accounts managed by investment advisors who are not affiliated with Schwab or managed by Schwab-affiliated advisors outside of the SWA, SMP, SIP Premium, and Connection services.
The guarantee is only available to current clients. Refunds will only be applied to the account charged and will be credited within approximately four weeks of a valid request. No other charges or expenses, and no market losses will be refunded. Other restrictions may apply. Schwab reserves the right to change or terminate the guarantee at any time.
Investors should consider carefully information contained in the prospectus or, if available, the summary prospectus, including investment objectives, risks, charges, and expenses. You can view and download a prospectus by visiting https://www.schwabassetmanagement.com/prospectus. Please read it carefully before investing.
You could lose money by investing in the Schwab Money Funds. All Schwab Money Funds with the exception of Schwab Variable Share Price Money Fund seek to preserve the value of your investment at
Schwab Asset Management® is the dba name for Charles Schwab Investment Management, Inc., the investment adviser for Schwab Funds. Schwab Funds are distributed by Charles Schwab & Co., Inc. (Schwab), Member SIPC. Schwab Asset Management and Charles Schwab & Co., Inc., Member SIPC, are separate but affiliated companies and subsidiaries of The Charles Schwab Corporation.
Charles Schwab & Co., Inc. ("Schwab") and TD Ameritrade, Inc. (“Ameritrade”), members SIPC, are separate but affiliated subsidiaries of The Charles Schwab Corporation.
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Hibah Shariff
Charles Schwab
415-667-0507
Hibah.Shariff@schwab.com
Source: The Charles Schwab Corporation
FAQ
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