PagerDuty Status Pages Enable Real-Time, Proactive Customer Communication During Incidents

Rhea-AI Summary

PagerDuty has launched PagerDuty Status Pages, an integrated feature designed to enhance communication during incidents. This tool enables customers to share real-time updates, improving transparency and trust. According to the 2022 State of Service Report, nearly half of customers might switch brands if transparency in service issues is lacking. The new feature allows teams to streamline operations on one platform, reducing overhead and improving customer satisfaction.

Positive

• Launch of the integrated PagerDuty Status Pages enhances customer communication during incidents.
• The feature improves operational efficiency by consolidating tools into the PagerDuty platform.
• Proactive status updates can enhance customer experience and strengthen brand loyalty.

Negative

• None.

Integrated, Intuitive Feature Saves Time and Money, Aligning Technical and Customer-Facing Teams, Allowing Further Consolidation on to the PagerDuty Platform, and Building Customer Trust During Large-Scale Events

SAN FRANCISCO--(BUSINESS WIRE)-- PagerDuty, Inc. (NYSE: PD), a global leader in digital operations management, today announced the general availability of PagerDuty Status Pages. Status Pages allow PagerDuty customers to proactively communicate status updates with their customers while keeping both internal technical teams and customer service teams informed, as well. Intuitive, easy to use, and able to be set up in minutes, the new add-on feature is fully integrated into the PagerDuty platform, minimizing friction and eliminating context switching as teams are working to both resolve an incident and inform customers of its status. This release continues to expand the capabilities of the PagerDuty Operations Cloud™

The 2022 State of Service Report from Salesforce found that nearly half of customers will switch brands for better customer service when something goes wrong, and that they view open communication as a key factor in how they rate the quality of customer service. And while customers understand that even the most resilient digital systems face issues, a lack of information and transparency when issues arise often results in an erosion of brand loyalty.

PagerDuty Status Pages provide visual, real-time insights into an organization’s operations, and the status of incident resolution. PagerDuty users can proactively and securely communicate real-time operational updates with customers directly from the PagerDuty platform, eliminating the need to context switch to other tools, giving users one platform, PagerDuty, as the single source of truth. PagerDuty Status Pages improve customer experience, reduce the burden on support teams, and eliminate the need to maintain separate status page infrastructure, allowing businesses to consolidate their tools while providing better service to their customers.

“In 2023, customer retention will be one of the biggest factors determining whether a business can survive - let alone thrive,” said Sean Scott, PagerDuty Chief Product Development Officer. “With Status Pages, PagerDuty customers can now communicate status updates directly with their customers to keep them informed, engaged, and happy with your brand. Status Pages were one of our most requested features from our customers in the past year. By making this our first newly available feature in 2023, we continue to demonstrate how the PagerDuty Operations Cloud delivers solutions that meet their biggest business needs.”

To learn more about PagerDuty Status Pages, click here.

About PagerDuty, Inc.

PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a better digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include Cisco, Genentech, Electronic Arts, Cox Automotive, Shopify, Zoom, DoorDash and more. To learn more and try PagerDuty for free, visit www.pagerduty.com. Follow our blog and connect with us on Twitter, LinkedIn, YouTube and Facebook. We’re also hiring, visit https://careers.pagerduty.com/ to learn more.

View source version on businesswire.com: https://www.businesswire.com/news/home/20230111005797/en/

Claude Shy

media@pagerduty.com

SOURCE PagerDuty

Source: PagerDuty

FAQ

What is PagerDuty Status Pages and how does it benefit customers?

PagerDuty Status Pages allow customers to communicate real-time updates about incidents, enhancing transparency and customer trust.

How does the launch of PagerDuty Status Pages affect the company's stock symbol PD?

The launch of this feature could positively influence PagerDuty's stock by improving customer satisfaction and retention.

When was PagerDuty Status Pages announced?

PagerDuty Status Pages were announced on January 11, 2023.

What key report highlights the importance of customer communication for brands?

The 2022 State of Service Report by Salesforce highlights that nearly half of customers will switch brands for better service communication.

How does PagerDuty Status Pages consolidate tools for businesses?

By enabling real-time updates within the PagerDuty platform, businesses can reduce the need for separate status page infrastructures.