PagerDuty Recognized as a Leader in 2024 GigaOm Radar for AIOps
PagerDuty has been named a Leader in the 2024 GigaOm Radar for AIOps for the third consecutive year. The company's Operations Cloud leverages AI and automation to build operational resilience, backed by over five years of AI integration.
Key strengths highlighted include strong correlation and causality analysis, automated remediation capabilities, and comprehensive vendor ecosystem with over 700 partnerships. Notable customer success includes TUI, which achieved 30% faster incident recovery, while PagerDuty customers using AIOps can see ROI up to 250%. The solution features Intelligent Alert Grouping, Auto-Pausing for transient alerts, and requires minimal training with complex roles trained in under two hours.
PagerDuty è stato nominato Leader nel GigaOm Radar for AIOps 2024 per il terzo anno consecutivo. La Operations Cloud dell'azienda utilizza l'IA e l'automazione per costruire resilienza operativa, supportata da oltre cinque anni di integrazione dell'IA.
Tra i punti di forza evidenziati ci sono l'analisi della correlazione e della causalità, le capacità di remediation automatizzata e un ecosistema fornitori completo con oltre 700 partnership. Un successo notevole dei clienti è rappresentato da TUI, che ha raggiunto un recupero degli incidenti il 30% più veloce, mentre i clienti di PagerDuty che utilizzano l'AIOps possono vedere un ritorno sugli investimenti fino al 250%. La soluzione presenta il raggruppamento intelligente degli avvisi, la sospensione automatica per avvisi transitori e richiede un addestramento minimo, con ruoli complessi formati in meno di due ore.
PagerDuty ha sido nombrado Líder en el Radar de AIOps de GigaOm 2024 por tercer año consecutivo. La Operations Cloud de la compañía utiliza IA y automatización para construir resiliencia operativa, respaldada por más de cinco años de integración de IA.
Se destacan fortalezas clave como el análisis de correlación y causalidad, las capacidades de remediación automatizada y un ecosistema de proveedores completo con más de 700 asociaciones. Un éxito notable de los clientes incluye TUI, que logró una recuperación de incidentes un 30% más rápida, mientras que los clientes de PagerDuty que utilizan AIOps pueden ver un ROI de hasta el 250%. La solución cuenta con agrupamiento inteligente de alertas, pausado automático para alertas transitorias y requiere una formación mínima, con roles complejos capacitados en menos de dos horas.
PagerDuty는 2024 GigaOm AIOps 레이더에서 세 번째 연속으로 리더로 선정되었습니다. 회사의 Operations Cloud는 AI와 자동화를 활용하여 운영 회복력을 구축하며, 5년 이상의 AI 통합 경험을 바탕으로 하고 있습니다.
주요 강점으로는 강력한 상관관계 및 인과관계 분석, 자동화된 수정 능력, 700개 이상의 파트너십을 포함한 포괄적인 공급업체 생태계가 있습니다. 유명한 고객 성공 사례로는 TUI가 있으며, 이 고객은 사고 복구를 30% 더 빠르게 달성했습니다. PagerDuty 고객은 AIOps를 사용하여 최대 250%의 ROI를 달성할 수 있습니다. 이 솔루션은 지능형 알림 그룹화, 일시 중지 기능을 통한 일시적인 알림 관리, 복잡한 역할에 대해 2시간 이내의 최소 교육으로 운영할 수 있습니다.
PagerDuty a été nommé Leader dans le Radar AIOps de GigaOm 2024 pour la troisième année consécutive. Le Operations Cloud de l'entreprise tire parti de l'IA et de l'automatisation pour construire une résilience opérationnelle, soutenue par plus de cinq ans d'intégration de l'IA.
Les principales forces mises en avant incluent l'analyse forte de corrélation et de causalité, les capacités de remédiation automatisée et un écosystème de fournisseurs complet avec plus de 700 partenariats. Un succès client notable inclut TUI, qui a atteint une récupération d'incidents 30 % plus rapide, tandis que les clients de PagerDuty utilisant AIOps peuvent constater un retour sur investissement allant jusqu'à 250 %. La solution présente un regroupement intelligent des alertes, une mise en pause automatique pour les alertes transitoires et nécessite une formation minimale, avec des rôles complexes formés en moins de deux heures.
PagerDuty wurde zum dritten Mal in Folge als Leader im GigaOm Radar für AIOps 2024 ausgezeichnet. Die Operations Cloud des Unternehmens nutzt KI und Automatisierung, um betriebliche Resilienz aufzubauen, unterstützt durch mehr als fünf Jahre KI-Integration.
Zu den hervorgehobenen Stärken gehören die starke Korrelation und Kausalitätsanalyse, automatisierte Behebungsfähigkeiten und ein umfassendes Anbieter-Ökosystem mit über 700 Partnerschaften. Ein bemerkenswerter Kundenerfolg ist TUI, die eine 30% schnellere Wiederherstellung von Vorfällen erreicht haben, während PagerDuty-Kunden, die AIOps verwenden, eine Rendite von bis zu 250% sehen können. Die Lösung bietet intelligente Alarmgruppen, Auto-Pause für temporäre Alarme und erfordert nur minimal Schulung, wobei komplizierte Rollen in weniger als zwei Stunden geschult werden können.
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GigaOm report highlights PagerDuty as an Outperformer with a target market that spans organizations of all sizes and industries
GigaOm Radar for AIOps (Graphic: Business Wire)
Read the full GigaOm Radar for AIOps and learn more about PagerDuty AIOps here.
With PagerDuty AIOps, one of the world’s largest integrated tourism organizations, TUI, accelerated its incident recovery by
The latest GigaOm Radar for AIOps recognizes PagerDuty for the following strengths:
- Strong correlation and causality analysis. Root cause analysis is guided by AI to shorten the time needed to resolve incidents while the AI assists with incident summaries and after-action reports.
- Excels in automated remediation, supporting it across various services through policies, rules, human actors, and workflows.
- Collaboration and workflow capabilities tightly integrate with the company’s incident management and automation solutions. It also supports bidirectional integrations with tools like Slack and Microsoft Teams.
- Designed for out-of-the-box value, PagerDuty AIOps features Intelligent Alert Grouping and Auto-Pausing for transient alerts. Training requirements are minimal and initial training for complex roles can be completed in under two hours.
- PagerDuty boasts a comprehensive vendor ecosystem, including over 700 partnerships, integrations, third-party solutions, training, certifications, community tools and professional services.
- Straightforward solution installation with an intuitive user interface (UI) and a comprehensive knowledge base.
The GigaOm Radar report for AIOps, in its fifth year, examines 29 of the top AIOps solutions. Together with GigaOm’s Key Criteria report, the analyst firm provides an overview of the market to identify leading AIOps offerings and help decision-makers reach a more informed decision.
Supporting Quotes
“PagerDuty is a strong performer in data-agnostic AIOps,” said GigaOm Analyst Dr. Shane Archiquette. “Coupled with its well-respected collaboration and workflow abilities, the solution presents a strong case for large organizations with entrenched monitoring and observability tooling to gain an AI-assisted view of the enterprise. It has a higher aggregate score in our decision criteria, making it a Leader in this report.”
“The promise of AI is enormous and has the potential to transform all organizations in every industry,” said Jonathan Rende, Senior Vice President of Products at PagerDuty. “However, the growing complexity of modern applications, distributed infrastructure and siloed teams makes it very difficult to achieve operational excellence. Organizations look to AIOps and automation to scale modernization initiatives to deliver reliable customer experiences faster. Our position as a Leader in this report for the third straight year is a testament to the high-value PagerDuty offers through the Operations Cloud.”
“PagerDuty has brought the concept of automation to life for us,” said Yasin Quareshy, head of technology at TUI. “There’s a lot of automation built into PagerDuty’s AIOps solution. By integrating with applications in our existing stack like JIRA Service Desk and our monitoring tools, all of the information is available in one place. This has reduced the number of incidents and — if there is an issue — PagerDuty tells us exactly where the problem is.”
To sign up for a free trial of PagerDuty AIOps, please visit here.
About PagerDuty Inc.
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly
The PagerDuty Operations Cloud
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
1 Cost savings estimates calculated by multiplying average number of reduced incidents, average number of saved time per incident, and 2024 labor rates for full-time employees.
View source version on businesswire.com: https://www.businesswire.com/news/home/20241106533350/en/
SOURCE PagerDuty
Media Contact
Joel Jamora
media@pagerduty.com
Source: PagerDuty
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