PagerDuty Named a Leader in Process-Centric AIOps
PagerDuty (NYSE:PD) has been named a Leader in Forrester's Process-Centric AI For IT Operations (AIOps) Wave report for Q2 2023. The company's AIOps solution, part of the PagerDuty Operations Cloud℠, received the highest possible score in several criteria, including service map maintenance, automation and remediation, and event noise reduction.
Forrester praised PagerDuty for going beyond alerting to automate processes and workflows that accelerate resolutions. The report highlighted PagerDuty's ability to normalize event data, enrich it with remediation-specific information, and power automation workflows throughout the platform. Reference customers commended PagerDuty's event noise reduction capabilities.
PagerDuty's AIOps solution works out of the box, offering quick implementation and best-in-class results, including a 400+% ROI. The company is focused on leveraging AI and Generative AI across its Operations Cloud to help teams scale, improve efficiency, and enhance customer experience.
PagerDuty (NYSE:PD) è stata nominata Leader nel report Wave di Forrester relativo all'Intelligenza Artificiale Centrata sui Processi per le Operazioni IT (AIOps) per il secondo trimestre del 2023. La soluzione AIOps dell'azienda, parte del PagerDuty Operations Cloud℠, ha ricevuto il punteggio massimo possibile in diversi criteri, tra cui manutenzione della mappa dei servizi, automazione e rimedio, e riduzione del rumore degli eventi.
Forrester ha elogiato PagerDuty per aver superato la semplice segnalazione per automatizzare processi e flussi di lavoro che accelerano le risoluzioni. Il report ha messo in evidenza la capacità di PagerDuty di normalizzare i dati degli eventi, arricchirli con informazioni specifiche per il rimedio e alimentare flussi di lavoro di automazione in tutta la piattaforma. I clienti di riferimento hanno lodato le capacità di riduzione del rumore degli eventi di PagerDuty.
La soluzione AIOps di PagerDuty funziona immediatamente, offrendo un'implementazione rapida e risultati di prim'ordine, incluso un ROI superiore al 400%. L'azienda è focalizzata sull'utilizzo dell'AI e dell'AI Generativa all'interno del suo Operations Cloud per aiutare i team a scalare, migliorare l'efficienza e potenziare l'esperienza del cliente.
PagerDuty (NYSE:PD) ha sido nombrada Líder en el informe Wave de Forrester sobre IA Centrada en Procesos para Operaciones IT (AIOps) del segundo trimestre de 2023. La solución AIOps de la compañía, que forma parte de PagerDuty Operations Cloud℠, recibió la puntuación más alta posible en varios criterios, incluyendo mantenimiento del mapa de servicios, automatización y remediación, y reducción del ruido de eventos.
Forrester elogió a PagerDuty por ir más allá de las alertas para automatizar procesos y flujos de trabajo que aceleran las resoluciones. El informe destacó la capacidad de PagerDuty para normalizar los datos de eventos, enriqueciendo con información específica de remediación y potenciar flujos de trabajo de automatización en toda la plataforma. Clientes de referencia elogiaron las capacidades de reducción de ruido de eventos de PagerDuty.
La solución AIOps de PagerDuty funciona de inmediato, ofreciendo una implementación rápida y resultados de mejor clase, incluyendo un ROI superior al 400%. La empresa se centra en aprovechar IA e IA Generativa en su Operations Cloud para ayudar a los equipos a escalar, mejorar la eficiencia y mejorar la experiencia del cliente.
PagerDuty (NYSE:PD)는 2023년 2분기 IT 운영을 위한 프로세스 중심 AI(AIOps) 보고서에서 포레스터의 리더로 선정되었습니다. 이 회사의 AIOps 솔루션은 PagerDuty Operations Cloud℠의 일부로, 서비스 맵 유지 관리, 자동화 및 복구, 이벤트 소음 감소 등 여러 기준에서 가능한 최고 점수를 받았습니다.
포레스터는 PagerDuty가 알림을 넘어 프로세스와 워크플로를 자동화하여 해결 시간을 단축시키고 있다고 찬사했습니다. 이 보고서는 PagerDuty의 이벤트 데이터 정규화, 복구 특정 정보로 풍부하게 하는 능력, 그리고 플랫폼 전반에 걸쳐 자동화 워크플로를 지원하는 능력을 강조했습니다. 참조 고객들은 PagerDuty의 이벤트 소음 감소 기능을 칭찬했습니다.
PagerDuty의 AIOps 솔루션은 즉시 작동하며, 빠른 구현과 400% 이상의 ROI를 포함한 최고 수준의 결과를 제공합니다. 이 회사는 AI와 생성적 AI를 Operations Cloud 전반에 걸쳐 활용하여 팀의 확장, 효율성 향상 및 고객 경험 강화를 목표로 하고 있습니다.
PagerDuty (NYSE:PD) a été désignée Leader dans le rapport Wave de Forrester concernant l'IA centrée sur les processus pour les opérations IT (AIOps) pour le deuxième trimestre 2023. La solution AIOps de l'entreprise, faisant partie du PagerDuty Operations Cloud℠, a obtenu le score le plus élevé possible dans plusieurs critères, y compris la maintenance de la carte des services, l'automatisation et la remédiation, ainsi que la réduction du bruit des événements.
Forrester a salué PagerDuty pour aller au-delà de l'alerte afin d'automatiser les processus et les flux de travail qui accélèrent les résolutions. Le rapport a souligné la capacité de PagerDuty à normaliser les données d'événements, à les enrichir avec des informations spécifiques à la remédiation, et à alimenter des flux de travail d'automatisation sur l'ensemble de la plateforme. Les clients de référence ont loué les capacités de réduction du bruit des événements de PagerDuty.
La solution AIOps de PagerDuty fonctionne immédiatement, offrant une mise en œuvre rapide et des résultats de classe mondiale, y compris un ROI supérieur à 400%. L'entreprise se concentre sur l'exploitation de l'IA et de l'IA générative au sein de son Operations Cloud pour aider les équipes à se développer, à améliorer leur efficacité et à améliorer l'expérience client.
PagerDuty (NYSE:PD) wurde im Wave-Bericht von Forrester für KI-zentrierte Prozesse für IT-Operationen (AIOps) im zweiten Quartal 2023 als Leader ausgezeichnet. Die AIOps-Lösung des Unternehmens, die Teil der PagerDuty Operations Cloud℠ ist, erhielt in mehreren Kriterien die höchste mögliche Punktzahl, einschließlich Wartung von Dienstkarten, Automatisierung und Behebung sowie Reduzierung von Ereignisgeräuschen.
Forrester lobte PagerDuty dafür, dass es über die Alarmierung hinaus geht, um Prozesse und Workflows zu automatisieren, die die Lösungen beschleunigen. Der Bericht hob die Fähigkeit von PagerDuty hervor, Ereignisdaten zu normalisieren, sie mit Informationen zur Behebung anzureichern und Automatisierungs-Workflows in der gesamten Plattform anzutreiben. Referenzkunden lobten die Reduktionsfähigkeiten von PagerDuty bei Ereignisgeräuschen.
Die AIOps-Lösung von PagerDuty funktioniert sofort, bietet eine schnelle Implementierung und erstklassige Ergebnisse, einschließlich einer Rendite von über 400%. Das Unternehmen konzentriert sich darauf, KI und Generative KI in seiner Operations Cloud zu nutzen, um Teams beim Skalieren, der Effizienzsteigerung und der Verbesserung des Kundenerlebnisses zu helfen.
- Named a Leader in Forrester's Process-Centric AIOps Wave report
- Received highest possible scores in multiple criteria, including adoption and event noise reduction
- AIOps solution works out of the box, offering quick implementation
- Customers realizing best-in-class results, including 400+% ROI
- Expanding AI capabilities across the Operations Cloud to improve efficiency and team productivity
- None.
PagerDuty receives highest possible score in adoption criterion and “goes beyond alerting to automate processes and workflows that accelerate resolutions” according to report
In Forrester’s evaluation, PagerDuty received the highest score possible in the following criteria:
-
Current Offering:
- Service Map Maintenance
- Automation and Remediation
- Prediction and Probability
- Dashboard and reporting capabilities
- Incident/Service Disrupt Detection + Mitigation
- Intelligent and Suggestive Alerting
- Event Noise Reduction
- Infrastructure and Operations Management
- Data Optimization
-
Strategy:
- Roadmap
- Adoption
As the Forrester report states, “PagerDuty goes beyond alerting to automate processes and workflows that accelerate resolutions… Normalizing event data and enriching it with remediation-specific data powers automation workflows throughout the PagerDuty platform. PagerDuty mobilizes teams during an incident by automatically adding chat-driven operations (ChatOps) channels, setting up conference bridges, and sending status updates.” The report also states, “Reference customers praised PagerDuty’s event noise reduction with one calling its Event Intelligence ‘very powerful.’ PagerDuty is a good fit for enterprises with diverse technologies that will remain in place or must integrate into a common platform that can drive automation and eliminate low-value work.”
PagerDuty AIOps expands on the company’s long history of AI-powered innovation to help central IT and infrastructure customers identify incidents that matter, build situational awareness for more effective triage, and automate repetitive work. PagerDuty AIOps works out of the box, meaning no long implementations or heavy ongoing maintenance and a quicker time to value; in fact, customers are realizing best-in-class results (including a 400+% ROI). The PagerDuty AIOps solution, which leverages the company’s foundational data model, includes global event orchestration to leverage end-to-end event-driven automation and trigger self-healing actions.
The PagerDuty Operations Cloud has rapidly expanded from incident response to also include AIOps, process automation, and customer service operations, where AI is leveraged across all of those products and services. PagerDuty is focused on continually delivering solutions that help teams scale their people with AI and automation to deliver a better customer experience.
The advent of AI and Generative AI represents a tremendous opportunity for customers to unlock the full potential of the PagerDuty Operations Cloud. With Generative AI, the pace of software development will accelerate, and more software means greater complexity which makes DevOps more important than ever. Customers are looking to PagerDuty to unlock new use cases for AI and Generative AI across the Operations Cloud which will increase efficiency, improve team productivity, and delight users.
“Today, nearly every conversation starts with AI. Customers are looking at how they can maximize the benefits of AIOps since they are under pressure to drive efficiency and reduce costs in a competitive environment,” said Sean Scott, Chief Product Development Officer at PagerDuty. “We believe PagerDuty receiving the highest possible score in the roadmap criterion in Forrester's Process-Centric AIOps Wave reinforces our focus on delivering the next generation of features for customers that will help them unlock more value across the PagerDuty Operations Cloud.”
Visit the PagerDuty website to download a complimentary copy of The Forrester Wave™: Process-Centric AI For IT Operations (AIOps), Q2 2023 report.
About PagerDuty, Inc.
PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a better digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more. To learn more and try PagerDuty for free, visit www.pagerduty.com. Follow our blog and connect with us on Twitter, LinkedIn, YouTube and Facebook. We’re also hiring, visit https://careers.pagerduty.com/home to learn more.
Forward-Looking Statements
This press release contains forward-looking statements, including statements regarding the expected availability of new functionality, including any anticipated benefits, results and future opportunities related thereto. These forward-looking statements are not guarantees of future performance and involve significant risks, uncertainties and other factors that may cause our actual results, performance or achievements to be materially different from results, performance or achievements expressed or implied by the forward-looking statements contained in this release. For a complete list and description of such risks and uncertainties, see the company’s Annual Report on Form 10-K, filed with the
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Investor Relations Contact:
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SOURCE PagerDuty
Source: PagerDuty, Inc.
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