PagerDuty Introduces First Process AutomationSM Solution for the PagerDuty Operations CloudSM
PagerDuty, Inc. (NYSE:PD) unveiled its latest PagerDuty Process Automation solution, enhancing digital operations management for hybrid and distributed environments. These updates facilitate seamless automation across secure cloud and data centers, alleviating access burdens and improving compliance. Key benefits include faster operations, simplified security in high-compliance architecture, and reduced manual toil. Notable use cases involve retailers and telecommunications providers optimizing operational efficiency and system uptime.
For further insights on PagerDuty’s offerings, visit their website.
- Introduced PagerDuty Process Automation enhancing automation across hybrid environments.
- Improves operational efficiency, reducing downtime for retailers and telecom providers.
- Supports high-compliance and zero trust architectures, simplifying security.
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New architecture allows DevOps and ITOps to reduce risk and automation costs across hybrid and distributed secure infrastructure
Isolated environments are often created to meet security and regulatory requirements, but then impose access burdens that are incompatible with conventional automation tooling. As a result, IT teams struggle to meet availability requirements and keep operations compliant while staying on budget when they must bridge access silos with manual effort.
“Most organizations have automation operating across cloud, non-cloud, and distributed infrastructures which have some of the highest security and compliance requirements,” said
Next-generation connectivity to the PagerDuty Operations Cloud enables engineers to:
- Operate faster by enabling automated operations across cloud and data center environments
- Simplify security when operating in high-compliance and zero trust architectures
- Eliminate toil by speeding up task resolution & reducing personnel time sapped by manual work
With these updates, engineers are able to manage automation and delegate execution within hybrid environments without relying on SSH firewall rules or VPNs/jump-hosts. RunbookⓇ Automation is now able to invoke common IT infrastructure automation including
Customers evaluating these new capabilities within the Early Access Period report a number of new use cases where they intend to utilize the PagerDuty Process Automation solution:
- A retailer is reducing downtime of systems in hundreds of stores by using Runbook Automation and locally deployed runners to automate fixes of impacted systems in satellite locations
- A major telecommunications provider is boosting operational efficiency by managing their network of edge devices in remote locations from a single Process Automation instance
- A managed service provider of ERP services is utilizing Runbook Automation to standardize operations across many different kinds of hosted environments to improve quality, speed, and profitability of the services they provide to their customers
To learn more about PagerDuty Runbook Automation, click here.
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