PagerDuty and AWS Deliver on the Promise of Generative AI for Business and Operational Resiliency
PagerDuty (NYSE:PD) announced new generative AI and automation features for PagerDuty Advance in collaboration with AWS at re:Invent 2024. The integration combines PagerDuty Advance with Amazon Q Business, Amazon Bedrock, and Amazon Bedrock Guardrails to enhance incident management processes.
The collaboration addresses rising operational disruptions, which have increased by 43% last year, costing approximately $800,000 per incident. The new features include AI-powered incident context support through chat, improved query responses with safeguards against hallucinations, and a centralized interface for accessing critical incident data.
Early adopters reported saving an average of 30 minutes per incident using these new capabilities. The integration with Amazon Bedrock is now generally available in all PagerDuty regions, while the Amazon Q Business plugin integration is available in the U.S. service region.
PagerDuty (NYSE:PD) ha annunciato nuove funzionalità di intelligenza artificiale generativa e automazione per PagerDuty Advance in collaborazione con AWS durante re:Invent 2024. L'integrazione combina PagerDuty Advance con Amazon Q Business, Amazon Bedrock e Amazon Bedrock Guardrails per migliorare i processi di gestione degli incidenti.
La collaborazione affronta l'aumento delle interruzioni operative, che sono aumentate del 43% nell'ultimo anno, costando circa 800.000 dollari per incidente. Le nuove funzionalità includono un supporto al contesto degli incidenti alimentato dall'IA attraverso chat, risposte migliorate alle query con salvaguardie contro le allucinazioni, e un'interfaccia centralizzata per accedere a dati critici sugli incidenti.
I primi utenti hanno riportato un risparmio medio di 30 minuti per incidente utilizzando queste nuove capacità. L'integrazione con Amazon Bedrock è ora generalmente disponibile in tutte le regioni di PagerDuty, mentre l'integrazione del plugin Amazon Q Business è disponibile nella regione di servizio degli Stati Uniti.
PagerDuty (NYSE:PD) anunció nuevas características de inteligencia artificial generativa y automatización para PagerDuty Advance en colaboración con AWS en re:Invent 2024. La integración combina PagerDuty Advance con Amazon Q Business, Amazon Bedrock y Amazon Bedrock Guardrails para mejorar los procesos de gestión de incidentes.
La colaboración aborda el aumento de las interrupciones operativas, que han crecido un 43% el año pasado, costando aproximadamente 800.000 dólares por incidente. Las nuevas características incluyen soporte de contexto de incidentes impulsado por IA a través de chat, respuestas mejoradas a consultas con salvaguardias contra alucinaciones y una interfaz centralizada para acceder a datos críticos de incidentes.
Los primeros adoptantes informaron un ahorro promedio de 30 minutos por incidente utilizando estas nuevas capacidades. La integración con Amazon Bedrock está ahora disponible de manera general en todas las regiones de PagerDuty, mientras que la integración del plugin Amazon Q Business está disponible en la región de servicio de EE. UU.
PagerDuty (NYSE:PD)는 re:Invent 2024에서 AWS와 협력하여 PagerDuty Advance를 위한 새로운 생성적 AI 및 자동화 기능을 발표했습니다. 이 통합은 PagerDuty Advance와 Amazon Q Business, Amazon Bedrock, Amazon Bedrock Guardrails를 결합하여 사고 관리 프로세스를 향상시킵니다.
이 협력은 지난해 43% 증가한 운영 중단 문제를 다루며, 사건당 약 80만 달러의 비용이 발생합니다. 새로운 기능에는 채팅을 통해 제공되는 AI 기반의 사고 컨텍스트 지원, 망상을 방지하기 위한 안전 장치가 포함된 개선된 쿼리 응답, 중요한 사고 데이터에 접근할 수 있는 중앙 집중식 인터페이스가 포함됩니다.
조기 채택자들은 이러한 새로운 기능을 사용하여 사건당 평균 30분의 시간을 절약했다고 보고했습니다. Amazon Bedrock과의 통합은 이제 모든 PagerDuty 지역에서 일반적으로 사용 가능하며, Amazon Q Business 플러그인 통합은 미국 서비스 지역에서 사용 가능합니다.
PagerDuty (NYSE:PD) a annoncé de nouvelles fonctionnalités d'IA générative et d'automatisation pour PagerDuty Advance en collaboration avec AWS lors de re:Invent 2024. L'intégration combine PagerDuty Advance avec Amazon Q Business, Amazon Bedrock et Amazon Bedrock Guardrails pour améliorer les processus de gestion des incidents.
Cette collaboration répond à l'augmentation des perturbations opérationnelles, qui ont augmenté de 43 % l'année dernière, coûtant environ 800 000 dollars par incident. Les nouvelles fonctionnalités incluent un support contextuel des incidents alimenté par l'IA via chat, des réponses aux requêtes améliorées avec des garanties contre les hallucinations, et une interface centralisée pour accéder aux données critiques sur les incidents.
Les premiers utilisateurs ont rapporté un gain de temps moyen de 30 minutes par incident grâce à ces nouvelles fonctionnalités. L'intégration avec Amazon Bedrock est désormais disponible dans toutes les régions PagerDuty, tandis que l'intégration du plugin Amazon Q Business est disponible dans la région de service américaine.
PagerDuty (NYSE:PD) hat auf der re:Invent 2024 neue generative KI- und Automatisierungsfunktionen für PagerDuty Advance in Zusammenarbeit mit AWS angekündigt. Die Integration kombiniert PagerDuty Advance mit Amazon Q Business, Amazon Bedrock und Amazon Bedrock Guardrails, um die Vorfallmanagementprozesse zu verbessern.
Die Zusammenarbeit befasst sich mit dem Anstieg operativer Störungen, die im vergangenen Jahr um 43 % zugenommen haben und etwa 800.000 Dollar pro Vorfall kosten. Zu den neuen Funktionen gehören KI-gestützte Unterstützung des Vorfallkontextes über Chat, verbesserte Abfrageantworten mit Schutzmaßnahmen gegen Halluzinationen und eine zentralisierte Schnittstelle zum Zugriff auf kritische Vorfalldaten.
Frühzeitige Anwender berichteten von einer durchschnittlichen Zeitersparnis von 30 Minuten pro Vorfall durch die Nutzung dieser neuen Möglichkeiten. Die Integration mit Amazon Bedrock ist nun in allen PagerDuty-Regionen allgemein verfügbar, während die Integration des Amazon Q Business-Plugins in der US-Service-Region verfügbar ist.
- Integration with AWS's AI services could lead to significant cost savings per incident
- Early adopters reported 30-minute average time savings per incident
- Partnership supports nearly 6,000 joint customers
- 330+ organizations already using PagerDuty Advance
- 43% increase in major service disruptions over the past year
- Current incident costs reaching $800,000 per disruption
- availability of Amazon Q Business plugin integration to U.S. service region only
Insights
The partnership between PagerDuty and AWS marks a significant advancement in operational resilience technology. The integration of generative AI capabilities through PagerDuty Advance with Amazon Q Business, Bedrock and Bedrock Guardrails addresses critical pain points in incident management. With operational disruptions up
The technical implementation is particularly noteworthy, featuring AI-powered incident context support through popular collaboration platforms and built-in safeguards against AI hallucinations. Early adopters report saving approximately 30 minutes per incident, which translates to significant cost reductions when factoring in staffing and incident impact costs.
The integration with Amazon Q Business as the first incident management platform positions PagerDuty advantageously in the competitive landscape. This collaboration strengthens their existing relationship serving 6,000 joint customers and could drive increased enterprise adoption.
This strategic partnership expansion has positive implications for PagerDuty's market position and revenue potential. The company's focus on AI integration addresses a clear market need, with incident costs rising to
The potential cost savings for customers could accelerate enterprise adoption and strengthen PagerDuty's competitive moat. The AWS partnership provides access to enterprise-grade AI capabilities without significant R&D investment, improving margins while expanding service offerings. The timing aligns with increasing enterprise IT spending on AI solutions, positioning PagerDuty to capture market share in the growing digital operations management space.
New AI capabilities empower operations management teams to harness generative AI and automation for faster innovation, increased uptime and better customer experiences
Through the PagerDuty Advance integration with Amazon Q Business, users can retrieve critical incident data from PagerDuty, as well as other information from multiple other applications within a single interface. (Graphic: Business Wire)
PagerDuty research has shown that major service and operational disruptions have increased by
“AWS and PagerDuty share a commitment to operational excellence, and together we help organizations around the world reliably serve millions of enterprise customers at scale, with speed and resilience,” said Matt Garman, CEO of AWS. “We’re expanding our longstanding partnership to help businesses safely apply generative AI to make operations more automated, responsive, and efficient. This new collaboration helps our customers proactively prevent and resolve issues to maintain the highest reliability standards for their digital operations.”
“Today’s customers demand flawless digital experiences, making reliable technology essential for achieving ‘always-on’ operational resilience,” said Jennifer Tejada, Chairperson and CEO, PagerDuty. “PagerDuty and AWS are strengthening our 11-year partnership, which already supports nearly 6,000 joint customers, to further integrate generative AI into digital operations management. Together, we are driving transformative outcomes — helping organizations grow revenue, accelerate innovation, and reduce risk with confidence."
Through the power of AI and automation, the PagerDuty Operations Cloud detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across digital operations. The launch of these new AI and automation tools will help joint customers of AWS and PagerDuty enhance their operational efficiency and redefine what it means to respond to incidents faster and smarter.
Latest GenAI Collaboration Between AWS and PagerDuty
PagerDuty Advance integration with Amazon Bedrock: PagerDuty Advance assistant for Slack and Microsoft Teams delivers AI-powered incident context support through chat. These capabilities are powered by Amazon Bedrock, a fully managed service on AWS offering customers a broad set of capabilities to easily build, deploy and scale generative AI applications. Already, more than 330 organizations use PagerDuty Advance, which is embedded across the PagerDuty Operations Cloud platform, to improve situational awareness and accelerate triage during an incident. Using PagerDuty Advance with Bedrock, incident responders can more easily get answers to questions, such as “Are there any other affected services?”, “Has this incident occurred in the past?” or “What’s the next best step toward resolution?” — without having to ask others these questions. It is estimated that organizations could save hundreds of thousands per incident, factoring in the cost impact of incidents and staffing costs.1
PagerDuty Advance integration with Amazon Bedrock Guardrails: While genAI and automation can help save time and create significant efficiencies, implementing safeguards can be critical to safer and more accurate query responses. The integration of PagerDuty Advance with Amazon Bedrock Guardrails helps to improve relevance and factual accuracy in genAI responses, which is essential to effective incident management. Additionally, the integration offers certain protections against hallucinations and helps block undesired topics and harmful content, such as malicious text inputs from generating responses.
PagerDuty Advance plugin integration with Amazon Q Business: PagerDuty is the first incident management platform to integrate with Amazon Q Business, one of the most capable genAI-powered assistants for leveraging companies’ internal data. PagerDuty Advance customers can now utilize a single user interface via Amazon Q Business plugins to query on data from multiple applications, including PagerDuty Advance. Using the new Amazon Q plugin, this centralized source of truth reduces the need to shuffle between third-party applications to retrieve critical incident data. In interviews with PagerDuty Advance early access adopters, customers indicated that they saved on average 30 minutes per incident. This could mean hundreds of thousands of dollars saved per incident, factoring in the cost impact of incidents and staffing costs.
Read more about how PagerDuty and AWS are innovating for a more resilient future here. To learn more about PagerDuty Advance and sign up for a free trial, visit here.
Supporting Quote
“AI continues to be a top priority for IT leaders as they look to enhance efficiency, reduce costs, and drive faster decision-making. Generative AI is reshaping how organizations approach incident management and operational resilience. As digital infrastructures grow more complex, IT leaders are leveraging AI to not only respond to disruptions but also predict and prevent them. Partnerships like the one between AWS and PagerDuty provide a clear roadmap for how enterprises can strategically implement AI to achieve their goals of agility, reliability, and superior customer experiences,” said Stephen Elliot, Group Vice President and Analyst, IDC.
Availability
- PagerDuty Advance integration with Amazon Bedrock is now generally available in all regions in which PagerDuty operates.
- PagerDuty Advance integration with Amazon Bedrock Guardrails is now generally available in all regions in which PagerDuty operates.
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PagerDuty Advance plugin integration with Amazon Q Business is now generally available in the
U.S. service region.
Additional Information
- Watch Jennifer Tejada in Matt Garman’s keynote on December 3, 2024 at 8:00 a.m. PT
- Learn more about PagerDuty at AWS re:Invent
- Visit the PagerDuty booth at AWS re:Invent, #1312
- Learn more about PagerDuty Advance here.
- Watch the PagerDuty Advance, Generative AI for PagerDuty Operations video.
About PagerDuty Inc.
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly
The PagerDuty Operations Cloud
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
1 Based on more than 30 interviews conducted with early access adopters of PagerDuty Advance integrated with Amazon Bedrock.
View source version on businesswire.com: https://www.businesswire.com/news/home/20241203874800/en/
Media Contact
Joel Jamora
media@pagerduty.com
Investor Contact
Tony Righetti
investor@pagerduty.com
SOURCE PagerDuty
Source: PagerDuty, Inc.
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