ServiceTitan Builds Powerful New UCaaS and CCaaS Solution on Technology Base from 2600Hz, an Ooma Company
ServiceTitan has launched Contact Center Pro, a new UCaaS and CCaaS solution built on technology from 2600Hz, an Ooma company. The platform is an AI-driven contact center solution for trades businesses that integrates phone, email, web, and social communications into a universal inbox. Built on 2600Hz's turnkey open-core solution, it offers comprehensive UCaaS, CPaaS, and CCaaS functionality with over 300 open APIs for customization. The solution supports both contact center and front-office operations with full telephony features accessible across multiple devices.
ServiceTitan ha lanciato Contact Center Pro, una nuova soluzione UCaaS e CCaaS costruita sulla tecnologia di 2600Hz, una società di Ooma. La piattaforma è una soluzione per i centri di contatto guidata dall'IA per le aziende commerciali che integra comunicazioni telefoniche, email, web e social in un'unica casella di posta universale. Basata sulla soluzione open-core chiavi in mano di 2600Hz, offre funzionalità complete di UCaaS, CPaaS e CCaaS con oltre 300 API aperte per la personalizzazione. La soluzione supporta sia le operazioni del centro di contatto che quelle del front-office, con tutte le funzionalità di telefonia accessibili su più dispositivi.
ServiceTitan ha lanzado Contact Center Pro, una nueva solución UCaaS y CCaaS construida sobre la tecnología de 2600Hz, una empresa de Ooma. La plataforma es una solución de centro de contacto impulsada por IA para negocios de comercio que integra llamadas telefónicas, correos electrónicos, web y comunicaciones sociales en una bandeja de entrada universal. Construida sobre la solución de código abierto turnkey de 2600Hz, ofrece funcionalidades completas de UCaaS, CPaaS y CCaaS con más de 300 API abiertas para personalización. La solución apoya tanto las operaciones del centro de contacto como las del front-office, con todas las características de telefonía accesibles a través de múltiples dispositivos.
ServiceTitan은 Contact Center Pro를 출시했습니다. 이 새로운 UCaaS 및 CCaaS 솔루션은 2600Hz의 기술을 기반으로 하고 있습니다. 이 플랫폼은 전화, 이메일, 웹, 소셜 커뮤니케이션을 통합하는 AI 기반 연락처 센터 솔루션으로, 상업 기업을 위해 설계되었습니다. 2600Hz의 턴키 오픈 코어 솔루션에 기반하여, UCaaS, CPaaS 및 CCaaS 기능을 종합적으로 제공하며, 300개 이상의 개방형 API로 커스터마이징이 가능합니다. 이 솔루션은 연락처 센터와 프론트 오피스 운영을 지원하며, 모든 전화 기능이 여러 장치에서 액세스 가능합니다.
ServiceTitan a lancé Contact Center Pro, une nouvelle solution UCaaS et CCaaS basée sur la technologie de 2600Hz, une entreprise d'Ooma. La plateforme est une solution de centre de contact alimentée par l'IA pour les entreprises de commerce qui intègre les communications téléphoniques, par email, web et sur les réseaux sociaux dans une boîte de réception universelle. Basée sur la solution open-core clé en main de 2600Hz, elle offre des fonctionnalités complètes d'UCaaS, CPaaS et CCaaS avec plus de 300 API ouvertes pour la personnalisation. La solution prend en charge à la fois les opérations du centre de contact et celles du front-office, avec toutes les fonctionnalités de téléphonie accessibles sur plusieurs appareils.
ServiceTitan hat Contact Center Pro gestartet, eine neue UCaaS- und CCaaS-Lösung, die auf Technologie von 2600Hz, einem Unternehmen von Ooma, basiert. Die Plattform ist eine KI-gesteuerte Kontaktzentrumslösung für Handelsunternehmen, die Telefon, E-Mail, Web und soziale Kommunikation in einem universellen Posteingang integriert. Basierend auf der schlüsselfertigen Open-Core-Lösung von 2600Hz bietet sie umfassende Funktionen für UCaaS, CPaaS und CCaaS mit über 300 offenen APIs zur Anpassung. Die Lösung unterstützt sowohl die Abläufe im Kontaktzentrum als auch im Front-Office, wobei alle Telefoniefunktionen auf mehreren Geräten zugänglich sind.
- Platform offers significant customization through 300+ open APIs
- Integration capabilities reduce time to market for ServiceTitan
- Solution expands Ooma's market presence in enterprise communications
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Insights
This strategic partnership marks a significant technological advancement in the trades industry's communication infrastructure. The integration of 2600Hz's technology into ServiceTitan's Contact Center Pro demonstrates the growing value of customizable UCaaS/CCaaS platforms in vertical-specific applications. The 300+ open APIs and white-label capabilities position Ooma's 2600Hz as a valuable technology provider in the B2B communications space.
ServiceTitan's choice to build on 2600Hz's platform rather than developing from scratch significantly reduces development costs and accelerates market entry. The AI-driven features and multi-channel integration capability suggest strong potential for increased adoption among trade businesses, potentially driving recurring revenue for Ooma through licensing and platform usage.
ServiceTitan announced the solution, Contact Center Pro, last month at their Pantheon 2024 annual user conference. Contact Center Pro is an always-on, AI-driven contact center platform for the trades that simplifies multiple communications channels to increase revenue, lower costs and improve customer service. Powered by Titan Intelligence, the company’s own purpose-built AI solution for the trades, the multi-channel solution brings phone, email, web and social into a universal inbox, with guidance from a virtual assistant.
2600Hz (https://www.2600hz.com/) created, maintains and enhances the 2600Hz turnkey open-core solution that brings together UCaaS, CPaaS and CCaaS functionality on a single code base. This rich feature set is paired with customization options through more than 300 open APIs, all packaged in a completely white-label solution, empowering resellers and service providers to build and maintain their brand recognition in the market along with their own differentiated intellectual property.
By developing Contact Center Pro on top of 2600Hz, ServiceTitan significantly reduced time to market without having to limit features or functionality. Going beyond the contact center, the new offering also supports front-office and field teams with a full suite of telephony and UCaaS features accessible through computers, tablets, smartphones and physical IP phones.
“We selected 2600Hz as the foundation for Contact Center Pro because it checked all our boxes – a powerful code base, enterprise-grade reliability and the flexibility to let us create exactly the solution our customers need,” said Vincent Payen, senior vice president and general manager of Pro Products at ServiceTitan. “Additionally, the open APIs in 2600Hz made it possible for us to quickly and easily integrate Contact Center Pro with the rest of our ecosystem, making it a true native experience for our users.”
“Contact Center Pro is a great example of how 2600Hz can drive success for organizations that want to build custom UCaaS and CCaaS solutions without having to compromise their brand identity or technology vision,” said Chris Burgy, senior vice president of corporate development at Ooma. “We look forward to a long and fruitful relationship with ServiceTitan, working behind the scenes to support their cutting-edge UCaaS platform.”
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About Ooma
Ooma (NYSE: OOMA) delivers phone, messaging, video and advanced communications services that are easy to implement and provide great value. Founded in 2003, the company offers Ooma Office for small to medium-sized businesses seeking enterprise-grade features designed for their needs; Ooma AirDial for any business looking to replace aging and increasingly expensive copper phone lines; Ooma 2600Hz for businesses that provide their own communications solutions built on an outsourced underlying platform; and Ooma Telo for residential consumers who value a landline experience at a more affordable price point. Ooma’s award-winning solutions power more than 1.2 million users today. Learn more at www.ooma.com in
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Source: Ooma
FAQ
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