Curbit Partners with Equator Coffees to Enhance Digital Ordering Experience through Olo Integration
Curbit, an AI-powered kitchen capacity management solution, has partnered with Equator Coffees to optimize their digital ordering system through integration with Olo (NYSE: OLO). The collaboration aims to enhance operational efficiency and customer satisfaction across Equator's eleven retail locations.
The integration enables dynamic updating of brand quote times based on real-time kitchen capacity, providing customers with precise promise times during ordering and real-time SMS updates on order progress. This addresses previous challenges with static quote times that led to operational inefficiencies and customer dissatisfaction.
Curbit, a Gold Partner in Olo's Connect program, leverages real-time operational intelligence to manage kitchen capacity effectively. The partnership focuses on streamlining kitchen operations and improving the guest experience through dynamic order throttling and messaging capabilities.
Curbit, una soluzione di gestione della capacità della cucina alimentata dall'IA, ha stretto una partnership con Equator Coffees per ottimizzare il loro sistema di ordinazione digitale attraverso l'integrazione con Olo (NYSE: OLO). La collaborazione mira a migliorare l'efficienza operativa e la soddisfazione del cliente nelle undici sedi al dettaglio di Equator.
L'integrazione consente l'aggiornamento dinamico dei tempi di attesa del brand basato sulla capacità della cucina in tempo reale, fornendo ai clienti tempi di consegna precisi durante l'ordinazione e aggiornamenti SMS in tempo reale sul progresso dell'ordine. Questo affronta le sfide precedenti con i tempi di attesa statici che portavano a inefficienze operative e insoddisfazione dei clienti.
Curbit, Gold Partner nel programma Connect di Olo, sfrutta l'intelligenza operativa in tempo reale per gestire efficacemente la capacità della cucina. La partnership si concentra sull'ottimizzazione delle operazioni di cucina e sul miglioramento dell'esperienza degli ospiti attraverso la gestione dinamica degli ordini e le capacità di messaggistica.
Curbit, una solución de gestión de capacidad de cocina impulsada por IA, se ha asociado con Equator Coffees para optimizar su sistema de pedidos digitales a través de la integración con Olo (NYSE: OLO). La colaboración tiene como objetivo mejorar la eficiencia operativa y la satisfacción del cliente en las once ubicaciones minoristas de Equator.
La integración permite la actualización dinámica de los tiempos de espera de la marca en función de la capacidad de cocina en tiempo real, proporcionando a los clientes tiempos de entrega precisos durante el pedido y actualizaciones por SMS en tiempo real sobre el progreso del pedido. Esto aborda los desafíos anteriores con los tiempos de espera estáticos que llevaban a ineficiencias operativas y a la insatisfacción del cliente.
Curbit, socio Gold en el programa Connect de Olo, aprovecha la inteligencia operativa en tiempo real para gestionar efectivamente la capacidad de la cocina. La asociación se centra en la optimización de las operaciones de cocina y la mejora de la experiencia del cliente a través del control dinámico de pedidos y capacidades de mensajería.
Curbit는 AI 기반의 주방 용량 관리 솔루션으로, Equator Coffees와 협력하여 Olo (NYSE: OLO)와의 통합을 통해 디지털 주문 시스템을 최적화합니다. 이 협업의 목표는 Equator의 11개 소매 지점 전반에 걸쳐 운영 효율성을 향상시키고 고객 만족도를 높이는 것입니다.
이 통합은 실시간 주방 용량에 따라 브랜드 대기 시간을 동적으로 업데이트할 수 있게 하여 고객에게 주문 시 정확한 약속 시간을 제공하고 주문 진행 상황에 대한 실시간 SMS 업데이트를 제공합니다. 이는 정적 인용 시간이 일으켰던 운영 비효율성과 고객 불만족 문제를 해결합니다.
Curbit은 Olo의 Connect 프로그램에서 Gold Partner로, 실시간 운영 인텔리전스를 활용하여 주방 용량을 효과적으로 관리합니다. 이 파트너십은 주방 운영 간소화 및 동적 주문 조절과 메시징 기능을 통해 고객 경험 향상에 중점을 두고 있습니다.
Curbit, une solution de gestion de la capacité de cuisine alimentée par l'IA, s'est associée à Equator Coffees pour optimiser leur système de commande numérique grâce à l'intégration avec Olo (NYSE: OLO). La collaboration vise à améliorer l'efficacité opérationnelle et la satisfaction client dans les onze points de vente d'Equator.
L'intégration permet de mettre à jour dynamiquement les temps d'attente de la marque en fonction de la capacité de la cuisine en temps réel, offrant aux clients des temps d'attente précis lors de la commande et des mises à jour SMS en temps réel sur l'avancement de la commande. Cela répond aux défis rencontrés avec des temps d'attente statiques qui entraînaient des inefficacités opérationnelles et une insatisfaction des clients.
Curbit, partenaire Gold dans le programme Connect d'Olo, tire parti de l'intelligence opérationnelle en temps réel pour gérer efficacement la capacité de la cuisine. Le partenariat se concentre sur l'optimisation des opérations de cuisine et l'amélioration de l'expérience client grâce à la gestion dynamique des commandes et aux capacités de messagerie.
Curbit, eine KI-gestützte Lösung zur Verwaltung der Küchenkapazität, hat sich mit Equator Coffees zusammengeschlossen, um deren digitales Bestellsystem durch die Integration mit Olo (NYSE: OLO) zu optimieren. Ziel der Zusammenarbeit ist es, die Betriebseffizienz und die Kundenzufriedenheit an den elf Einzelhandelsstandorten von Equator zu verbessern.
Die Integration ermöglicht eine dynamische Aktualisierung der Markenwartezeiten auf Basis der Kapazität der Küche in Echtzeit, wodurch den Kunden präzise Versprechenszeiten während der Bestellung und Echtzeit-SMS-Updates zum Bestellfortschritt bereitgestellt werden. Dies geht auf frühere Herausforderungen mit statischen Wartezeiten ein, die zu betrieblichen Ineffizienzen und Unzufriedenheit bei den Kunden führten.
Curbit, ein Gold-Partner im Connect-Programm von Olo, nutzt Echtzeit-Betriebsinformationen, um die Küchenkapazität effektiv zu steuern. Die Partnerschaft zielt darauf ab, die Küchenoperationen zu optimieren und das Gästeerlebnis durch dynamische Auftragsdrosselung und Messaging-Funktionen zu verbessern.
- Integration with Olo platform enhances operational efficiency and customer experience
- Implementation of real-time order tracking and accurate delivery time estimates
- Strategic partnership status as Olo Gold Partner strengthens market position
- None.
Insights
The partnership between Curbit and Equator Coffees through Olo's platform represents a marginal development for Olo's business prospects. While this showcases Olo's ability to integrate third-party solutions and expand its partner network, Equator Coffees' relatively small footprint of eleven retail locations limits the immediate revenue impact. The integration primarily demonstrates Olo's platform versatility and its appeal to specialty retailers, but doesn't materially affect its financial outlook.
The key technology enhancement - dynamic order throttling and real-time updates - addresses a common pain point in digital ordering, but similar solutions are already widespread in the industry. For a company processing millions of orders daily across 700+ restaurant brands, this single implementation with a regional coffee chain is unlikely to move the needle on Olo's
In simple terms: While this partnership shows Olo's products working as intended and modestly expands their presence in the specialty coffee segment, it's too small to significantly impact their business performance or stock value.
Equator Coffees, established in 1995, has built a reputation for its commitment to quality, sustainability, and social responsibility. With eleven retail locations and a robust online presence, the company sought to address challenges related to static quote times in its digital ordering process. These challenges often led to inefficiencies in kitchen operations and customer dissatisfaction due to inaccurate order readiness estimates.
To resolve these issues, Curbit recommended the adoption of Olo's online ordering solution. Through their integration with Olo, Curbit is able to dynamically update a brand quote times based on real-time kitchen capacity. Equator Coffees can now provide customers with precise promise times during the ordering process in addition to real-time updates on order progress via SMS. This implementation ensures minimal wait times while improving the overall guest experience.
"Partnering with Curbit and Olo has enabled us to streamline our digital ordering process, providing our customers with accurate information and timely service," said JP Lachance, CEO of Equator Coffees. "This collaboration aligns with our commitment to excellence and innovation in serving our community. In fact, our customer community has already provided us with much positive feedback on our improved takeout experience."
Curbit's strategic partnership with Olo, established earlier this year, has been instrumental in delivering this integrated solution. Recognized as a Gold Partner in Olo's Connect program, Curbit leverages real-time operational intelligence to manage kitchen capacity effectively, ensuring that guests and delivery drivers receive accurate promise times and order progress updates.
"We are excited to extend our capacity management solutions to Equator Coffees, a brand that shares our dedication to quality and customer satisfaction," said Scott Siegel, Co-Founder and Chief Revenue Officer of Curbit. "Through our collaboration with Olo, we are confident that this integration will significantly enhance Equator Coffees' digital operations and guest experience."
This partnership exemplifies Curbit's mission to revolutionize restaurant capacity management, enabling establishments like Equator Coffees to handle digital delivery and takeout orders efficiently. By providing innovative solutions that streamline kitchen operations, Curbit helps restaurants deliver on their promises, reducing customer frustration and enhancing the dining experience.
For more information about Curbit's capacity management solutions, visit curbit.com.
About Curbit
Curbit is an AI-powered, real-time kitchen capacity management solution that helps restaurants handle their omnichannel orders intelligently. Curbit optimizes kitchen operations and the guest experience with a focus on dynamic order throttling, messaging real-time order progress to guests and delivery drivers, and actionable speed-of-service and guest sentiment insights. To learn more, visit www.curbit.com.
About Equator Coffees
In 1995, Equator Founders Helen Russell and Brooke McDonnell began their values-driven path, roasting coffee in a
https://www.equatorcoffees.com.
About Olo | Hospitality at Scale™
Olo (NYSE: OLO) is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 700 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology's positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.
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SOURCE Curbit
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