NRC Health reveals 2023 Pediatric Experience Perspective

Rhea-AI Summary

NRC Health released its 2023 Pediatric Experience Perspective report, emphasizing the importance of understanding individual patient needs in pediatric healthcare. The report, unveiled at the NRC Health Pediatric Collaborative, incorporates insights from 300,000 consumers and over 300 healthcare leaders across 98 hospitals. Key findings indicate that nearly 55% of parents believe pediatric hospitals should offer superior care compared to other hospitals. Additionally, there is a marked increase in outpatient behavioral health volumes since 2020, and the demand for post-discharge follow-up has risen significantly. The report highlights parents' preference for retail clinics when faced with long wait times. NRC Health is recognized as the top organization for improving patient experience, according to the 2023 Best in KLAS report.

Positive

• NRC Health's report indicates a significant demand for superior pediatric care, with 55% of parents expecting better quality.
• The report reflects a notable increase in both inpatient and outpatient behavioral health service volumes since 2020.
• NRC Health's recognition as #1 for Patient Experience Improvement in the 2023 Best in KLAS report enhances its reputation.

Negative

• None.

Report details new data, trends, and strategies for pediatric healthcare organizations

LINCOLN, Neb., April 06, 2023 (GLOBE NEWSWIRE) -- NRC Health, the leading partner in building Human Understanding® through personalized healthcare solutions and data-driven insights, today released its 2023 Pediatric Experience Perspective and trends report. The report takes a broad view of the pediatric healthcare experience and highlights how the power of Human Understanding can reframe the fundamentals of pediatric healthcare.

Providing excellent care for children, adolescents and their families requires a deep understanding of individual circumstances, needs, and expectations. The lack of three things – emotional support, listening, and time spent with patients – appears to offer a direct path to disappointing patients and families. In fact, NRC Health data shows that nearly 55 percent of parents feel that pediatric hospitals should provide better quality care than any other kind of hospital.¹

“Healthcare often feels like a series of transactions,” said Gregory Makoul, Ph.D., MS, Chief Transformation Officer, NRC Health. “Our Pediatric Experience Perspective unveils the power of humanizing care by taking a broad view of experience and addressing what matters to patients, families, and care teams all along the way.”

First released to attendees of the NRC Health Pediatric Collaborative, co-hosted by Phoenix Children’s March 28-29, 2023, in Phoenix, AZ, the report captures data and insights from 300,000 consumers, the largest online consumer healthcare-consumer perception study in the U.S., more than 300 healthcare leaders from 98 diverse hospitals and health systems, and 25 million patient experience touchpoints. Additional findings include:

• Nearly 55 percent of parents feel that pediatric hospitals should provide better quality care than any other kind of hospital
• Both inpatient and outpatient behavioral health volumes have increased markedly since 2020
• Post-discharge alerts are on the rise - the percentage of children and adolescents needing follow-up after discharge has increased markedly over the last four years, particularly in emergency and outpatient settings
• Utilizing hospital websites as first steps to finding appropriate care is up - consumers are using these websites just as they shop for other services: first searching, then reading reviews, and finally diving deeper so they know what to expect
• Retail clinics continue to appeal to parents - If forced to wait more than an hour for care, parents are 10 times more likely to provide negative NPS evaluations
  

The report also includes a selection of the most insightful trends healthcare leaders need to bear in mind as they work to strengthen their organizations and build healthier communities.

For additional insights and a look at trends to guide work in 2023, access the NRC Health 2023 Pediatric Experience Perspective here.

¹NRC Health’s Market Insights special study of quality, 2022

About NRC Health
For more than 40 years, NRC Health (NASDAQ: NRC) has led the charge to humanize healthcare and support organizations in their understanding of each unique individual. NRC Health’s commitment to Human Understanding® helps leading healthcare systems get to know each person they serve not as point-in-time insights, but as an ongoing relationship. Guided by its uniquely empathic heritage, NRC Health’s patient-focused approach, unmatched market research, and emphasis on consumer preferences are transforming the healthcare experience, creating strong outcomes for patients and entire healthcare systems.

NRC Health is ranked #1 for Patient Experience Improvement in the 2023 Best in KLAS report.

For more information visit www.nrchealth.com

Media Contact:
Laura Cahill
lcahill@tippingpointcomm.com

FAQ

What does the NRC Health 2023 Pediatric Experience Perspective report focus on?

The report focuses on understanding individual patient needs and experiences in pediatric healthcare, highlighting areas for improvement.

How many consumers' insights were included in the NRC Health report?

The report includes insights from 300,000 consumers, making it one of the largest healthcare perception studies in the U.S.

What percentage of parents feel pediatric hospitals should offer better care?

Nearly 55% of parents believe that pediatric hospitals should provide better quality care than other types of hospitals.

Which organization recognized NRC Health for patient experience improvement?

NRC Health was ranked #1 for Patient Experience Improvement in the 2023 Best in KLAS report.