UofL Health Chooses NRC Health to Elevate Patient and Employee Experience Initiatives
UofL Health has selected NRC Health to enhance both patient and employee experience across its health system through human-centered healthcare solutions and data-driven insights. This strategic partnership aligns with UofL Health's mission to transform community health through compassionate, innovative, patient-centered care.
As a fully integrated regional academic health system, UofL Health sought a partner to support an effective HCAHPS program that provides meaningful insights beyond basic compliance. The collaboration aims to improve operational effectiveness by automating time-consuming processes, allowing teams to quickly act on real-time feedback from patients, families, and employees.
Dr. Jason Smith, Chief Clinical Officer for UofL Health, expressed excitement about elevating their patient and employee experience initiatives. Meanwhile, Helen Hrdy, Chief Operating Officer at NRC Health, highlighted the partnership as exemplifying the synergy between innovative technology and compassionate care. NRC Health, recently ranked #1 with the Best in KLAS Award for Healthcare Experience Management, will provide its comprehensive platform and AI-powered product suite to support UofL Health in creating deeper human connections.
UofL Health ha selezionato NRC Health per migliorare sia l'esperienza dei pazienti che quella dei dipendenti all'interno del suo sistema sanitario attraverso soluzioni sanitarie incentrate sull'uomo e approfondimenti basati sui dati. Questa partnership strategica si allinea con la missione di UofL Health di trasformare la salute della comunità attraverso cure compassionevoli, innovative e centrate sul paziente.
Come sistema sanitario accademico regionale completamente integrato, UofL Health ha cercato un partner per supportare un programma HCAHPS efficace che fornisca approfondimenti significativi oltre la semplice conformità. La collaborazione mira a migliorare l'efficacia operativa automatizzando processi dispendiosi in termini di tempo, consentendo ai team di agire rapidamente sui feedback in tempo reale da pazienti, famiglie e dipendenti.
Il Dr. Jason Smith, Chief Clinical Officer di UofL Health, ha espresso entusiasmo per l'elevazione delle loro iniziative di esperienza per pazienti e dipendenti. Nel frattempo, Helen Hrdy, Chief Operating Officer di NRC Health, ha sottolineato la partnership come un esempio della sinergia tra tecnologia innovativa e cura compassionevole. NRC Health, recentemente classificata al primo posto con il Best in KLAS Award per la gestione dell'esperienza sanitaria, fornirà la sua piattaforma completa e suite di prodotti alimentati dall'IA per supportare UofL Health nella creazione di connessioni umane più profonde.
UofL Health ha seleccionado NRC Health para mejorar tanto la experiencia de los pacientes como la de los empleados en su sistema de salud a través de soluciones de atención médica centradas en el ser humano y conocimientos basados en datos. Esta asociación estratégica se alinea con la misión de UofL Health de transformar la salud comunitaria mediante una atención compasiva, innovadora y centrada en el paciente.
Como un sistema de salud académico regional completamente integrado, UofL Health buscaba un socio para apoyar un programa HCAHPS efectivo que proporcione conocimientos significativos más allá de la simple conformidad. La colaboración tiene como objetivo mejorar la efectividad operativa al automatizar procesos que consumen mucho tiempo, permitiendo a los equipos actuar rápidamente sobre los comentarios en tiempo real de pacientes, familias y empleados.
El Dr. Jason Smith, Director Clínico de UofL Health, expresó su entusiasmo por elevar sus iniciativas de experiencia para pacientes y empleados. Mientras tanto, Helen Hrdy, Directora de Operaciones de NRC Health, destacó la asociación como un ejemplo de la sinergia entre la tecnología innovadora y la atención compasiva. NRC Health, recientemente clasificada como la número 1 con el premio Best in KLAS por la gestión de la experiencia en salud, proporcionará su plataforma integral y suite de productos impulsados por IA para apoyar a UofL Health en la creación de conexiones humanas más profundas.
UofL Health는 NRC Health를 선정하여 인본주의적 의료 솔루션과 데이터 기반 통찰력을 통해 건강 시스템 전반에 걸쳐 환자 및 직원 경험을 향상시키고자 합니다. 이 전략적 파트너십은 UofL Health의 사명인 자비롭고 혁신적이며 환자 중심의 치료를 통해 지역 사회 건강을 변화시키는 것과 일치합니다.
완전히 통합된 지역 학술 건강 시스템으로서 UofL Health는 기본적인 준수를 넘어 의미 있는 통찰력을 제공하는 효과적인 HCAHPS 프로그램을 지원할 파트너를 찾고 있었습니다. 이번 협업은 시간 소모적인 프로세스를 자동화하여 운영 효율성을 개선하고, 팀이 환자, 가족 및 직원으로부터 실시간 피드백에 신속하게 대응할 수 있도록 하는 것을 목표로 합니다.
UofL Health의 최고 임상 책임자인 제이슨 스미스 박사는 환자 및 직원 경험 이니셔티브를 향상시키는 것에 대한 기대감을 표명했습니다. 한편, NRC Health의 최고 운영 책임자인 헬렌 흐르디는 이 파트너십이 혁신적인 기술과 자비로운 치료 간의 시너지를 보여주는 사례라고 강조했습니다. 최근 KLAS 상에서 의료 경험 관리 부문 1위로 선정된 NRC Health는 UofL Health가 더 깊은 인간 관계를 형성할 수 있도록 지원하는 포괄적인 플랫폼과 AI 기반 제품군을 제공할 것입니다.
UofL Health a sélectionné NRC Health pour améliorer l'expérience des patients et des employés dans son système de santé grâce à des solutions de soins de santé centrées sur l'humain et des insights basés sur les données. Ce partenariat stratégique s'aligne avec la mission de UofL Health de transformer la santé communautaire grâce à des soins compatissants, innovants et centrés sur le patient.
En tant que système de santé académique régional entièrement intégré, UofL Health recherchait un partenaire pour soutenir un programme HCAHPS efficace qui fournit des insights significatifs au-delà de la simple conformité. La collaboration vise à améliorer l'efficacité opérationnelle en automatisant des processus chronophages, permettant ainsi aux équipes de réagir rapidement aux retours en temps réel des patients, des familles et des employés.
Le Dr Jason Smith, directeur clinique de UofL Health, a exprimé son enthousiasme pour l'élévation de leurs initiatives d'expérience patient et employé. Pendant ce temps, Helen Hrdy, directrice des opérations chez NRC Health, a souligné que ce partenariat illustre la synergie entre la technologie innovante et les soins compatissants. NRC Health, récemment classée numéro 1 avec le prix Best in KLAS pour la gestion de l'expérience de santé, fournira sa plateforme complète et sa suite de produits alimentée par l'IA pour aider UofL Health à créer des connexions humaines plus profondes.
UofL Health hat NRC Health ausgewählt, um sowohl die Patientenerfahrung als auch die Mitarbeitererfahrung im gesamten Gesundheitssystem durch menschenzentrierte Gesundheitslösungen und datengestützte Erkenntnisse zu verbessern. Diese strategische Partnerschaft steht im Einklang mit der Mission von UofL Health, die Gesundheit der Gemeinschaft durch mitfühlende, innovative und patientenorientierte Pflege zu transformieren.
Als vollständig integriertes regionales akademisches Gesundheitssystem suchte UofL Health einen Partner, um ein effektives HCAHPS-Programm zu unterstützen, das bedeutungsvolle Erkenntnisse über die grundlegende Einhaltung hinaus bietet. Die Zusammenarbeit zielt darauf ab, die betriebliche Effizienz zu verbessern, indem zeitraubende Prozesse automatisiert werden, sodass die Teams schnell auf Echtzeit-Feedback von Patienten, Familien und Mitarbeitern reagieren können.
Dr. Jason Smith, Chief Clinical Officer von UofL Health, äußerte seine Begeisterung über die Verbesserung ihrer Initiativen zur Patientenerfahrung und Mitarbeitererfahrung. In der Zwischenzeit hob Helen Hrdy, Chief Operating Officer von NRC Health, die Partnerschaft als ein Beispiel für die Synergie zwischen innovativer Technologie und mitfühlender Pflege hervor. NRC Health, das kürzlich mit dem Best in KLAS Award für das Management der Gesundheitserfahrung auf Platz 1 eingestuft wurde, wird seine umfassende Plattform und die KI-gestützte Produktpalette bereitstellen, um UofL Health bei der Schaffung tieferer menschlicher Verbindungen zu unterstützen.
- NRC Health ranked #1 with Best in KLAS Award for Healthcare Experience Management
- Partnership enables UofL Health to automate time-consuming processes
- Collaboration provides real-time feedback systems from patients and employees
- Strategic alliance supports UofL Health's HCAHPS program beyond compliance requirements
- None.
Insights
NRC Health's new partnership with UofL Health represents a meaningful contract win that strengthens the company's position in the healthcare experience management sector. This deal adds a significant regional academic health system to NRC's client portfolio, potentially contributing to the company's recurring revenue stream that investors value for stability and predictability.
The partnership highlights several key aspects important for investors to consider:
- While financial terms weren't disclosed, healthcare experience management contracts typically generate recurring revenue through multi-year licensing agreements, with potential expansion opportunities as implementations prove successful
- UofL Health operates 6 hospitals, 4 medical centers, and over 200 physician practice locations across Kentucky, serving a substantial patient population that will now generate valuable data through NRC's platforms
- NRC's consecutive #1 KLAS rankings demonstrate sustained competitive advantage in a growing healthcare niche focused on patient experience optimization
The selection specifically for HCAHPS program support is particularly strategic, as these scores directly impact Medicare reimbursements for hospitals. By helping UofL Health improve these metrics, NRC creates measurable ROI that can be leveraged in future sales cycles with similar health systems.
What's especially noteworthy is UofL Health's emphasis on both patient and employee experience - reflecting the healthcare industry's growing recognition that staff satisfaction directly influences patient outcomes. NRC's dual capability in these areas positions them advantageously as healthcare providers increasingly seek integrated solutions rather than separate vendors for each function.
The mention of NRC's "next-gen AI-powered product suite" suggests the company is successfully evolving its technology stack to incorporate artificial intelligence, potentially creating additional competitive moats through advanced analytics capabilities that can command premium pricing.
For investors, this partnership demonstrates NRC's continued ability to win business from sophisticated healthcare providers in a competitive market. The company's focus on creating "deeper human connections" through technology represents a differentiated approach in an industry increasingly focused on the human elements of healthcare delivery alongside clinical outcomes.
UofL Health has selected NRC Health to elevate patient and employee experience across its health system through human-centered healthcare solutions and data-driven insights. This new collaboration aligns with UofL Health’s mission to “transform the health of the communities we serve through compassionate, innovative, patient-centered care.” (Photo: Business Wire)
This strategic partnership represents significant progress in UofL’s dedication to providing outstanding healthcare services while gaining a profound understanding of its patients and workforce. As a fully integrated regional academic health system, UofL strives to provide a culture of exceptional care through collaborative relationships with patients and families, and a nurturing and engaging environment for physicians, nurses, and other team members.
To deliver on its values of patient-centered care, quality and safety, and compassion for all, leadership sought out a partner to help support an effective HCAHPS program that goes well beyond compliance for meaningful insights and innovations to support patient experience initiatives. Additionally, UofL Health wanted to improve operational effectiveness by automating otherwise time-consuming processes to allow teams to quickly and easily find and act on insights based on real-time feedback from patients, families, and employees.
UofL Health's executives identified NRC Health as the ideal partner to confront these challenges, allowing them to return their focus to the core priority of an exceptional healthcare experience.
“We are excited to take our patient and employee experience initiatives to the next level and continue to deliver exceptional care to our community,” said Jason Smith, MD, PhD, MBA, FACS, Chief Clinical Officer for UofL Health. “This collaboration with NRC Health affirms our commitment to creating a more compassionate and responsive healthcare environment.”
NRC Health, ranked #1 again with the Best in KLAS Award for Healthcare Experience Management, brings together its comprehensive platform and advanced technology and techniques to drive the most human healthcare experiences. Its patient experience and employee engagement solutions, combined with a next-gen AI-powered product suite, support leading hospitals and health systems in actively creating deeper human connections.
“Our partnership with UofL Health exemplifies the synergy between innovative technology and compassionate care,” said Helen Hrdy, Chief Operating Officer at NRC Health. “We are excited to support UofL Health in delivering top-notch care while gaining deeper insights into the patient and employee experience."
About UofL Health:
UofL Health is a fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, nearly 200 physician practice locations, and more than 1,000 providers in
About NRC Health:
NRC Health has received the 2025 Best in KLAS Award for Healthcare Experience Management. This recognition independently validates NRC Health’s relentless pursuit of excellence in healthcare through innovation and deep partnerships, bringing together its comprehensive experience management platform, advanced technology, and proven techniques to drive the most human healthcare experiences.
For more than 40 years, NRC Health (NASDAQ: NRC) has led the charge to humanize healthcare and support organizations in their understanding of each unique individual. NRC Health’s commitment to Human Understanding helps leading healthcare systems get to know the patients, consumers, employees, and communities they serve on a human level. Guided by its uniquely empathic heritage, human-centered approach, unmatched market research, and emphasis on consumer preferences, NRC Health is transforming the healthcare experience, creating strong outcomes across the healthcare journey.
For more information, email info@nrchealth.com or visit www.nrchealth.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250225833819/en/
Source: NRC Health
FAQ
What strategic partnership did UofL Health announce with NRC Health?
How will NRC Health help improve UofL Health's operational effectiveness?
What recognition has NRC Health received in healthcare experience management?
What technology will NRC Health provide to UofL Health as part of their partnership?
Why did UofL Health choose NRC Health as their strategic partner?
