ServiceNow Reports Fourth Quarter and Full-Year 2023 Financial Results
- Exceeded guidance across all Q4 2023 topline growth and profitability metrics
- Raised 2024 subscription revenues and operating margin outlook
- 27% year-over-year growth in subscription revenues and 26% year-over-year growth in total revenues
- 24% year-over-year growth in current remaining performance obligations
- 15% year-over-year growth in customers with more than $1 million in annual contract value
- Announced a broader strategic alliance with EY to empower responsible AI use for enterprise customers
- None.
Insights
The report from ServiceNow exhibits robust financial performance, particularly highlighting a 27% year-over-year growth in subscription revenues for Q4 2023, which is significant as subscription models offer predictable, recurring revenue streams that are highly valued by investors. The raised outlook for 2024 subscription revenues and operating margin indicates management's confidence in the company's growth trajectory and operational efficiency. Furthermore, the company's focus on generative AI and workflow automation as drivers of growth is noteworthy, reflecting a strategic alignment with emerging tech trends that could enhance long-term competitiveness and market share.
From an investment perspective, the 99% renewal rate and the increase in large transactions signal strong customer retention and an expanding enterprise footprint. The acquisition of UltimateSuite and strategic alliances with companies like AWS and Visa suggest a diversification of revenue streams and potential for cross-selling opportunities. However, investors should be cautious of the impact of foreign exchange rates on future guidance and the sustainability of high growth rates as the company scales.
ServiceNow's performance in Q4 2023 indicates a substantial market demand for digital workflow solutions, with a 33% increase in transactions over $1 million in net new ACV. The company's strategic expansion into AI, as seen with the launch of Now Assist and partnerships for AI applications, positions it favorably within the technology sector that is increasingly prioritizing AI and machine learning capabilities. The growth in current remaining performance obligations (cRPO) by 24% year-over-year underscores the company's ability to secure future revenue, which is a positive signal for market stability and investor confidence.
It is important to consider the competitive landscape and how ServiceNow's offerings compare with those of its peers. The emphasis on AI and workflow automation suggests an alignment with industry trends, but it remains crucial to monitor how these developments translate into sustained market share against competitors who are also investing heavily in these areas.
ServiceNow's reported financials indicate compliance with GAAP and the provision of non-GAAP measures for additional transparency. The reconciliation of these measures is essential for stakeholders to understand the underlying business performance without the effects of non-cash or non-recurring items. The company's strategic alliances and acquisitions, such as the task mining company UltimateSuite, are likely pursued with due diligence processes to ensure regulatory compliance and strategic fit. The strategic collaboration with EY to promote responsible AI use also reflects a proactive approach to governance and compliance in an area of growing regulatory interest.
While the legal implications of these strategic moves appear to be well-managed, it is critical for investors to remain informed about potential regulatory changes, especially in areas like AI where the landscape is evolving. ServiceNow's involvement in the AI Alliance with IBM and Meta indicates an awareness of the importance of ethical AI development and governance, which could mitigate legal risks associated with new technology adoption.
- ServiceNow exceeds guidance across all Q4 2023 topline growth and profitability metrics; raises 2024 subscription revenues and operating margin outlook
-
Subscription revenues of
$2,365 million 27% year-over-year growth,25.5% in constant currency -
Total revenues of
$2,437 million 26% year-over-year growth,24% in constant currency -
Current remaining performance obligations of
$8.60 billion 24% year-over-year growth,23% in constant currency -
168 transactions over
$1 million 33% year-over-year
SANTA CLARA, Calif.SANTA CLARA, Calif.--(BUSINESS WIRE)--
ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced financial results for its fourth quarter ended December 31, 2023, with subscription revenues of
“ServiceNow closed out the year with another outstanding quarter,” said ServiceNow Chairman and CEO Bill McDermott. “Generative AI is injecting new fuel into our already high-performing engine. ServiceNow’s intelligent platform for end-to-end digital transformation is driving massive leaps in productivity and explosive growth. This is a breakthrough moment.”
As of December 31, 2023, current remaining performance obligations (“cRPO”), contract revenue that will be recognized as revenue in the next 12 months, was
“Once again we exceeded our topline growth and operating margin guidance metrics, showcasing ServiceNow’s consistent and relentless focus on execution,” said ServiceNow CFO Gina Mastantuono. “We ended Q4 with a
Recent Business Highlights
- In its first full quarter since the launch of Now Assist, ServiceNow saw the largest net-new ACV contribution for a first quarter of any new product family release. The company also continued to execute on its ambitious generative AI roadmap, launching a major expansion to its Now Assist generative AI portfolio with Now Assist in Virtual Agent, flow generation, and Now Assist for Field Service Management.
- The company continued to grow its AI-related partnerships—including a strategic partnership with DXC—to integrate ServiceNow advanced analytics and enhanced AI capabilities into DXC Platform XTM. ServiceNow also announced a five-year Strategic Collaboration Agreement with Amazon Web Services (AWS) to offer the ServiceNow Platform and full suite of solutions in the AWS Marketplace. The two companies will also co-develop and launch industry-specific, AI powered applications.
- Today, ServiceNow announced a broader strategic alliance with EY to empower responsible AI use for enterprise customers, deliver unified solutions for AI compliance and governance, and bring AI-enhanced experiences to EY employees and clients with ServiceNow Now Assist.
- Additionally, ServiceNow and Visa today announced a five-year strategic alliance to transform payment services experiences. The initial phase includes the launch of ServiceNow Disputes Management, Built with Visa–– a single, connected solution for disputes resolution.
- In Q4, ServiceNow joined the AI Alliance launched by IBM and Meta, to advance open, safe, and responsible AI. The AI Alliance consists of a broad range of organizations that are working across aspects of AI education, research, development and deployment, and governance to support open innovation and open science in AI.
- The company announced its acquisition of task mining company UltimateSuite to bolster automation and AI capabilities, helping customers identify process bottlenecks and drive stronger operational efficiencies.
- Aston Martin Aramco Cognizant Formula One® Team announced ServiceNow as the intelligent platform partner to streamline the team’s AMR Technology Campus.
-
During the quarter, ServiceNow repurchased 400,000 shares of its common stock for
$256 million $962 million - The company received significant recognition during the quarter, ranking #1 in the software category and #5 overall in the American Opportunity Index, as well as #3 on Glassdoor’s Best Places to Work 2023. ServiceNow was further recognized by placing on Fortune World’s 25 Best Workplaces™ and Fortune 100 Best Large Workplaces for Women™ lists(1). The company was also named a Leader in both the Forrester Wave™: Governance, Risk, and Compliance and The Forrester Wave™: Digital Process Automation Software.
| (1) | ©2023 FORTUNE Media IP Limited All rights reserved. Used under license. FORTUNE and FORTUNE Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow. |
Fourth Quarter 2023 GAAP and Non-GAAP Results:
The following table summarizes our financial results for the fourth quarter 2023:
|
Fourth Quarter 2023 GAAP Results |
|
Fourth Quarter 2023 Non-GAAP Results(1) |
||
|
Amount
|
Year/Year
|
|
Amount
|
Year/Year
|
Subscription revenues |
|
|
|
|
|
Professional services and other revenues |
|
( |
|
|
( |
Total revenues |
|
|
|
|
|
|
|
|
|
|
|
|
Amount
|
Year/Year
|
|
Amount
|
Year/Year
|
cRPO |
|
|
|
|
|
RPO |
|
|
|
|
|
|
|
|
|
|
|
|
Amount
|
Margin (%) |
|
Amount
|
Margin (%)(2) |
Subscription gross profit |
|
|
|
|
|
Professional services and other gross profit (loss) |
( |
( |
|
|
|
Total gross profit |
|
|
|
|
|
Income from operations |
|
|
|
|
|
Net cash provided by operating activities |
|
|
|
|
|
Free cash flow |
|
|
|
|
|
|
|
|
|
|
|
|
Amount
|
Earnings per
|
|
Amount
|
Earnings per
|
Net income |
|
|
|
|
|
| (1) | We report non-GAAP financial measures in addition to, and not as a substitute for, or superior to, financial measures calculated in accordance with GAAP. See the section entitled “Statement Regarding Use of Non-GAAP Financial Measures” for an explanation of non-GAAP measures. |
| (2) | Refer to the table entitled “GAAP to Non-GAAP Reconciliation” for a reconciliation of GAAP to non-GAAP measures. |
| (3) | Non-GAAP subscription revenues, professional services and other revenues, total revenues, cRPO and RPO are adjusted only for constant currency. See the section entitled “Statement Regarding Use of Non-GAAP Financial Measures” for an explanation of non-GAAP measures. |
| Note: Numbers rounded for presentation purposes and may not foot. | |
Full-Year 2023 GAAP and Non-GAAP Results:
The following table summarizes our financial results for the full-year 2023:
|
|
|
|
|
|
|
Full-Year 2023 GAAP Results |
|
Full-Year 2023 Non-GAAP Results(1) |
||
|
Amount
|
Year/Year
|
|
Amount
|
Year/Year
|
Subscription revenues |
|
26 % |
|
|
|
Professional services and other revenues |
|
( |
|
|
( |
Total revenues |
|
24 % |
|
|
|
|
|
|
|
|
|
|
Amount
|
Year/Year
|
|
Amount
|
Year/Year
|
cRPO |
|
|
|
|
|
RPO |
|
|
|
|
|
|
|
|
|
|
|
|
Amount
|
Margin (%) |
|
Amount
|
Margin (%)(2) |
Subscription gross profit |
|
|
|
|
|
Professional services and other gross profit (loss) |
( |
( |
|
|
|
Total gross profit |
|
|
|
|
|
Income from operations |
|
|
|
|
|
Net cash provided by operating activities |
|
|
|
|
|
Free cash flow |
|
|
|
|
|
|
|
|
|
|
|
|
Amount
|
Earnings per
|
|
Amount ($ millions)(2) |
Earnings per
|
Net income |
|
|
|
|
|
| (1) | We report non-GAAP financial measures in addition to, and not as a substitute for, or superior to, financial measures calculated in accordance with GAAP. See the section entitled “Statement Regarding Use of Non-GAAP Financial Measures” for an explanation of non-GAAP measures. |
| (2) | Refer to the table entitled “GAAP to Non-GAAP Reconciliation” for a reconciliation of GAAP to non-GAAP measures. |
| (3) | Non-GAAP subscription revenues, professional services and other revenues, total revenues, cRPO and RPO are adjusted only for constant currency. See the section entitled “Statement Regarding Use of Non-GAAP Financial Measures” for an explanation of non-GAAP measures. |
|
|
| Note: Numbers rounded for presentation purposes and may not foot. | |
Financial Outlook
Our guidance includes GAAP and non-GAAP financial measures. The non-GAAP growth rates for subscription revenues and cRPO are adjusted only for constant currency to provide better visibility into the underlying business trends. Our Q1 2024 cRPO guidance reflects the continued strength of our public sector business, which drives a higher mix of 12-month contracts and self-hosted deals, both of which contribute to subscription revenue growth but whose economic benefits are not fully represented in cRPO growth. As we have previously mentioned, the Q3 2023 strength of our
The following table summarizes our guidance for the first quarter 2024:
|
First Quarter 2024
|
|
First Quarter 2024
|
||
|
Amount
|
Year/Year
|
|
Constant Currency
|
|
Subscription revenues |
|
|
|
|
|
|
|
|
|
|
|
cRPO |
|
|
|
|
|
Note: Includes impact from strength of public sector business noted above |
|
|
|
|
|
|
|
|
|
Margin (%)(2) |
|
Income from operations |
|
|
|
|
|
|
|
|
|
|
|
|
|
Amount
|
|
|
|
Weighted-average shares used to compute diluted net income per share |
|
208 |
|
|
|
| (1) | We report non-GAAP financial measures in addition to, and not as a substitute for, or superior to, financial measures calculated in accordance with GAAP. See the section entitled “Statement Regarding Use of Non-GAAP Financial Measures” for an explanation of non-GAAP measures. |
| (2) | Refer to the table entitled “Reconciliation of Non-GAAP Financial Guidance” for a reconciliation of GAAP to non-GAAP measures. |
| (3) |
Guidance for GAAP subscription revenues and GAAP subscription revenues and cRPO growth rates are based on the 31-day average of foreign exchange rates for December 2023 for entities reporting in currencies other than |
The following table summarizes our guidance for the full-year 2024:
|
Full-Year 2024
|
|
Full-Year 2024
|
||
|
Amount
|
Year/Year
|
|
Constant Currency
|
|
Subscription revenues |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Margin (%)(2) |
|
Subscription gross profit |
|
|
|
|
|
Income from operations |
|
|
|
|
|
Free cash flow |
|
|
|
|
|
|
|
|
|
|
|
|
|
Amount
|
|
|
|
Weighted-average shares used to compute diluted net income per share |
|
208 |
|
|
|
| (1) | We report non-GAAP financial measures in addition to, and not as a substitute for, or superior to, financial measures calculated in accordance with GAAP. See the section entitled “Statement Regarding Use of Non-GAAP Financial Measures” for an explanation of non-GAAP measures. |
| (2) | Refer to the table entitled “Reconciliation of Non-GAAP Financial Guidance” for a reconciliation of GAAP to non-GAAP measures. |
| (3) |
GAAP subscription revenues and related growth rate for the future quarter included in our full-year 2024 guidance are based on the 31-day average of foreign exchange rates for December 2023 for entities reporting in currencies other than |
|
|
| Note: Numbers are rounded for presentation purposes and may not foot. | |
Conference Call Details
The conference call will begin at 2 p.m. Pacific Time (22:00 GMT) on January 24, 2024. Interested parties may listen to the call by dialing (888) 330‑2455 (Passcode: 8135305), or if outside
https://events.q4inc.com/attendee/685457644
An audio replay of the conference call and webcast will be available two hours after its completion and will be accessible for 30 days. To hear the replay, interested parties may go to the investor relations section of the ServiceNow website or dial (800) 770‑2030 (Passcode: 8135305), or if outside
Investor Presentation Details
An investor presentation providing additional information, including forward-looking guidance, and analysis can be found at https://investors.servicenow.com.
Upcoming Investor Conferences
ServiceNow today announced that Chief Financial Officer Gina Mastantuono will participate in a fireside chat at the Morgan Stanley Technology, Media & Telecom Conference on Monday, March 4, 2024, at 2:10 p.m. PT.
The live webcast will be accessible on the investor relations section of the ServiceNow website at https://investors.servicenow.com and archived on the ServiceNow site for a period of 30 days.
Statement Regarding Use of Non-GAAP Financial Measures
We use the following non-GAAP financial measures in addition to, and not as a substitute for, or superior to, financial measures calculated in accordance with GAAP.
-
Revenues. We adjust revenues and related growth rates for constant currency to provide a framework for assessing how our business performed excluding the effect of foreign currency rate fluctuations. To present this information, current period results for entities reporting in currencies other than
U.S. Dollars (“USD”) are converted into USD at the average exchange rates in effect during the comparison period (for Q4 2022, the average exchange rates in effect for our major currencies were1 USD to0.98 Euros and1 USD to0.85 British Pound Sterling (“GBP”)), rather than the actual average exchange rates in effect during the current period (for Q4 2023, the average exchange rates in effect for our major currencies were1 USD to0.93 Euros and1 USD to0.81 GBP ). Guidance for related growth rates is derived by applying the average exchange rates in effect during the comparison period rather than the exchange rates for the guidance period. We believe the presentation of revenues and related growth rates adjusted for constant currency facilitates the comparison of revenues year-over-year. -
Remaining performance obligations and current remaining performance obligations. We adjust cRPO and remaining performance obligations (“RPO”) and related growth rates for constant currency to provide a framework for assessing how our business performed. To present this information, current period results for entities reporting in currencies other than USD are converted into USD at the exchange rates in effect at the end of the comparison period (for Q4 2022, the end of the period exchange rates in effect for our major currencies were
1 USD to0.93 Euros and1 USD to0.83 GBP ), rather than the actual end of the period exchange rates in effect during the current period (for Q4 2023, the end of the period exchange rates in effect for our major currencies were1 USD to0.91 Euros and1 USD to0.79 GBP ). Guidance for the related growth rate is derived by applying the end of period exchange rates in effect during the comparison period rather than the exchange rates in effect during the guidance period. We believe the presentation of cRPO and RPO and related growth rates adjusted for constant currency facilitates the comparison of cRPO and RPO year-over-year, respectively. - Gross profit, Income from operations, Net income and Net income per share - diluted. Our non-GAAP presentation of gross profit, income from operations, and net income measures exclude certain non-cash or non-recurring items, including stock-based compensation expense, amortization of debt discount and issuance costs related to our convertible senior notes, loss on early note conversions, amortization of purchased intangibles, legal settlements, business combination and other related costs, income tax effects and adjustments, and the income tax benefit from the release of a valuation allowance on deferred tax assets. The non-GAAP weighted-average shares used to compute our non-GAAP net income per share - diluted excludes the dilutive effect of the in-the-money portion of convertible senior notes as they are covered by our note hedges, and includes the dilutive effect of time-based stock awards, the dilutive effect of warrants and the potentially dilutive effect of our stock awards with performance conditions not yet satisfied at forecasted attainment levels to the extent we believe it is probable that the performance condition will be met. We believe these adjustments provide useful supplemental information to investors and facilitates the analysis of our operating results and comparison of operating results across reporting periods.
- Free cash flow. Free cash flow is defined as net cash provided by operating activities plus cash outflows for legal settlements, repayments of convertible senior notes attributable to debt discount and business combination and other related costs including compensation expense, reduced by purchases of property and equipment. Free cash flow margin is calculated as free cash flow as a percentage of total revenues. We believe information regarding free cash flow and free cash flow margin provides useful information to investors because it is an indicator of the strength and performance of our business operations.
Our presentation of non-GAAP financial measures may not be comparable to similar measures used by other companies. We encourage investors to carefully consider our results under GAAP, as well as our supplemental non-GAAP information and the reconciliation between these presentations, to more fully understand our business. Please see the tables included at the end of this release for the reconciliation of GAAP and non-GAAP results for gross profit, income from operations, net income, net income per share and free cash flow.
Use of Forward-Looking Statements
This release contains “forward-looking statements” regarding our performance, including but not limited to statements in the section entitled “Financial Outlook.” Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make.
Factors that may cause actual results to differ materially from those in any forward-looking statements include, among others, experiencing an actual or perceived cyber-security event or weakness; our ability to comply with evolving privacy laws, data transfer restrictions, and other foreign and domestic standards related to data and the Internet; errors, interruptions, delays or security breaches in or of our service or data centers; our ability to maintain and attract key employees and manage workplace culture; alleged violations of laws and regulations, including those relating to anti-bribery and anti-corruption and those relating to public sector contracting requirements; our ability to compete successfully against existing and new competitors; our ability to predict, prepare for and respond promptly to rapidly evolving technological, market and customer developments; our ability to grow our business, including converting remaining performance obligations into revenue, adding and retaining customers, selling additional subscriptions to existing customers, selling to larger enterprises, government and regulated organizations with complex sales cycles and certification processes, and entering new geographies and markets; our ability to develop and gain customer demand for and acceptance of existing, new and improved products and services; our ability to expand and maintain our partnerships and partner programs, including expected market opportunity from such relationships; global economic conditions; fluctuations in the value of foreign currencies relative to the
Further information on these and other factors that could affect our financial results are included in our Form 10-K for the year ended December 31, 2023, and in other filings we make with the Securities and Exchange Commission from time to time.
We undertake no obligation, and do not intend, to update these forward-looking statements, to review or confirm analysts’ expectations, or to provide interim reports or updates on the progress of the current financial quarter.
About ServiceNow
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNowTM. For more information, visit: www.servicenow.com.
© 2023 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in
ServiceNow, Inc. Condensed Consolidated Statements of Operations (in millions, except per share data) (unaudited) |
|||||||||||||||
|
Three Months Ended |
|
Year Ended |
||||||||||||
|
December 31,
|
|
December 31,
|
|
December 31,
|
|
December 31,
|
||||||||
Revenues: |
|
|
|
|
|
|
|
||||||||
Subscription |
$ |
2,365 |
|
|
$ |
1,860 |
|
|
$ |
8,680 |
|
|
$ |
6,891 |
|
Professional services and other |
|
72 |
|
|
|
80 |
|
|
|
291 |
|
|
|
354 |
|
Total revenues |
|
2,437 |
|
|
|
1,940 |
|
|
|
8,971 |
|
|
|
7,245 |
|
Cost of revenues (1): |
|
|
|
|
|
|
|
||||||||
Subscription |
|
443 |
|
|
|
324 |
|
|
|
1,606 |
|
|
|
1,187 |
|
Professional services and other |
|
73 |
|
|
|
91 |
|
|
|
315 |
|
|
|
386 |
|
Total cost of revenues |
|
516 |
|
|
|
415 |
|
|
|
1,921 |
|
|
|
1,573 |
|
Gross profit |
|
1,921 |
|
|
|
1,525 |
|
|
|
7,050 |
|
|
|
5,672 |
|
Operating expenses (1): |
|
|
|
|
|
|
|
||||||||
Sales and marketing |
|
847 |
|
|
|
722 |
|
|
|
3,301 |
|
|
|
2,814 |
|
Research and development |
|
562 |
|
|
|
454 |
|
|
|
2,124 |
|
|
|
1,768 |
|
General and administrative |
|
242 |
|
|
|
194 |
|
|
|
863 |
|
|
|
735 |
|
Total operating expenses |
|
1,651 |
|
|
|
1,370 |
|
|
|
6,288 |
|
|
|
5,317 |
|
Income from operations |
|
270 |
|
|
|
155 |
|
|
|
762 |
|
|
|
355 |
|
Interest income |
|
86 |
|
|
|
39 |
|
|
|
302 |
|
|
|
82 |
|
Other expense, net |
|
(9 |
) |
|
|
(11 |
) |
|
|
(56 |
) |
|
|
(38 |
) |
Income before income taxes |
|
347 |
|
|
|
183 |
|
|
|
1,008 |
|
|
|
399 |
|
Provision for (benefit from) income taxes |
|
52 |
|
|
|
33 |
|
|
|
(723 |
) |
|
|
74 |
|
Net income |
$ |
295 |
|
|
$ |
150 |
|
|
$ |
1,731 |
|
|
$ |
325 |
|
Net income per share - basic |
$ |
1.44 |
|
|
$ |
0.74 |
|
|
$ |
8.48 |
|
|
$ |
1.61 |
|
Net income per share - diluted |
$ |
1.43 |
|
|
$ |
0.74 |
|
|
$ |
8.42 |
|
|
$ |
1.60 |
|
Weighted-average shares used to compute net income per share - basic |
|
205 |
|
|
|
203 |
|
|
|
204 |
|
|
|
201 |
|
Weighted-average shares used to compute net income per share - diluted |
|
207 |
|
|
|
203 |
|
|
|
206 |
|
|
|
204 |
|
(1) Includes stock-based compensation as follows: |
|||||||||||||||
|
Three Months Ended |
|
Year Ended |
||||||||||||
|
December 31,
|
|
December 31,
|
|
December 31,
|
|
December 31,
|
||||||||
Cost of revenues: |
|
|
|
|
|
|
|
||||||||
Subscription |
$ |
54 |
|
$ |
41 |
|
$ |
202 |
|
$ |
157 |
||||
Professional services and other |
|
12 |
|
|
16 |
|
|
52 |
|
67 |
|||||
Operating expenses: |
|
|
|
|
|
|
|
||||||||
Sales and marketing |
|
127 |
|
|
122 |
|
|
505 |
|
459 |
|||||
Research and development |
|
149 |
|
|
127 |
|
|
579 |
|
495 |
|||||
General and administrative |
|
71 |
|
|
57 |
|
|
266 |
|
223 |
|||||
ServiceNow, Inc. Condensed Consolidated Balance Sheets (in millions) |
|||||
|
December 31, 2023 |
|
December 31, 2022 |
||
|
(unaudited) |
|
|
||
Assets |
|
|
|
||
Current assets: |
|
|
|
||
Cash and cash equivalents |
$ |
1,897 |
|
$ |
1,470 |
Short-term investments |
|
2,980 |
|
|
2,810 |
Accounts receivable, net |
|
2,036 |
|
|
1,725 |
Current portion of deferred commissions |
|
461 |
|
|
369 |
Prepaid expenses and other current assets |
|
403 |
|
|
280 |
Total current assets |
|
7,777 |
|
|
6,654 |
Deferred commissions, less current portion |
|
919 |
|
|
742 |
Long-term investments |
|
3,203 |
|
|
2,117 |
Property and equipment, net |
|
1,358 |
|
|
1,053 |
Operating lease right-of-use assets |
|
715 |
|
|
682 |
Intangible assets, net |
|
224 |
|
|
232 |
Goodwill |
|
1,231 |
|
|
824 |
Deferred tax assets |
|
1,508 |
|
|
636 |
Other assets |
|
452 |
|
|
359 |
Total assets |
$ |
17,387 |
|
$ |
13,299 |
Liabilities and Stockholders’ Equity |
|
|
|
||
Current liabilities: |
|
|
|
||
Accounts payable |
$ |
126 |
|
$ |
274 |
Accrued expenses and other current liabilities |
|
1,365 |
|
|
975 |
Current portion of deferred revenue |
|
5,785 |
|
|
4,660 |
Current portion of operating lease liabilities |
|
89 |
|
|
96 |
Total current liabilities |
|
7,365 |
|
|
6,005 |
Deferred revenue, less current portion |
|
81 |
|
|
70 |
Operating lease liabilities, less current portion |
|
707 |
|
|
650 |
Long-term debt, net |
|
1,488 |
|
|
1,486 |
Other long-term liabilities |
|
118 |
|
|
56 |
Stockholders’ equity |
|
7,628 |
|
|
5,032 |
Total liabilities and stockholders’ equity |
$ |
17,387 |
|
$ |
13,299 |
ServiceNow, Inc. Condensed Consolidated Statements of Cash Flows (in millions) (unaudited) |
||||||||||||||||
|
Three Months Ended |
|
Year Ended |
|||||||||||||
|
December 31,
|
|
December 31,
|
|
December 31,
|
|
December 31,
|
|||||||||
Cash flows from operating activities: |
|
|
|
|
|
|
|
|||||||||
Net income |
$ |
295 |
|
|
$ |
150 |
|
|
$ |
1,731 |
|
|
$ |
325 |
|
|
Adjustments to reconcile net income to net cash provided by operating activities: |
|
|
|
|
|
|
|
|||||||||
Depreciation and amortization |
|
154 |
|
|
|
118 |
|
|
|
562 |
|
|
433 |
|
||
Amortization of deferred commissions |
|
126 |
|
|
|
97 |
|
|
|
459 |
|
|
358 |
|
||
Stock-based compensation |
|
413 |
|
|
|
363 |
|
|
|
1,604 |
|
|
1,401 |
|
||
Deferred income taxes |
|
17 |
|
|
|
18 |
|
|
|
(857 |
) |
|
15 |
|
||
Other |
|
13 |
|
|
|
8 |
|
|
|
— |
|
|
17 |
|
||
Changes in operating assets and liabilities, net of effect of business combinations: |
|
|
|
|
|
|
|
|||||||||
Accounts receivable |
|
(852 |
) |
|
|
(785 |
) |
|
|
(300 |
) |
|
(340 |
) |
||
Deferred commissions |
|
(264 |
) |
|
|
(197 |
) |
|
|
(717 |
) |
|
(566 |
) |
||
Prepaid expenses and other assets |
|
(20 |
) |
|
|
34 |
|
|
|
(203 |
) |
|
(39 |
) |
||
Accounts payable |
|
46 |
|
|
|
56 |
|
|
|
(142 |
) |
|
172 |
|
||
Deferred revenue |
|
1,302 |
|
|
|
1,060 |
|
|
|
1,085 |
|
|
904 |
|
||
Accrued expenses and other liabilities |
|
375 |
|
|
|
240 |
|
|
|
176 |
|
|
43 |
|
||
Net cash provided by operating activities |
|
1,605 |
|
|
|
1,162 |
|
|
|
3,398 |
|
|
2,723 |
|
||
Cash flows from investing activities: |
|
|
|
|
|
|
|
|||||||||
Purchases of property and equipment |
|
(261 |
) |
|
|
(144 |
) |
|
|
(694 |
) |
|
(550 |
) |
||
Business combinations, net of cash acquired |
|
— |
|
|
|
(34 |
) |
|
|
(282 |
) |
|
(91 |
) |
||
Purchases of investments |
|
(829 |
) |
|
|
(1,227 |
) |
|
|
(4,634 |
) |
|
(4,038 |
) |
||
Purchases of non-marketable investments |
|
(19 |
) |
|
|
(29 |
) |
|
|
(75 |
) |
|
(167 |
) |
||
Sales and maturities of investments |
|
654 |
|
|
|
545 |
|
|
|
3,522 |
|
|
2,245 |
|
||
Other |
|
11 |
|
|
|
15 |
|
|
|
(4 |
) |
|
18 |
|
||
Net cash used in investing activities |
|
(444 |
) |
|
|
(874 |
) |
|
|
(2,167 |
) |
|
|
(2,583 |
) |
|
Cash flows from financing activities: |
|
|
|
|
|
|
|
|||||||||
Repayments of convertible senior notes attributable to principal |
|
— |
|
|
|
— |
|
|
|
— |
|
|
|
(94 |
) |
|
Proceeds from employee stock plans |
|
1 |
|
|
|
— |
|
|
|
194 |
|
|
|
177 |
|
|
Repurchases of common stock |
|
(256 |
) |
|
|
— |
|
|
|
(538 |
) |
|
|
— |
|
|
Taxes paid related to net share settlement of equity awards |
|
(126 |
) |
|
|
(75 |
) |
|
|
(459 |
) |
|
|
(427 |
) |
|
Net cash used in financing activities |
|
(381 |
) |
|
|
(75 |
) |
|
|
(803 |
) |
|
|
(344 |
) |
|
Foreign currency effect on cash, cash equivalents and restricted cash |
|
5 |
|
|
|
8 |
|
|
|
1 |
|
|
|
(53 |
) |
|
Net change in cash, cash equivalents and restricted cash |
|
785 |
|
|
|
221 |
|
|
|
429 |
|
|
|
(257 |
) |
|
Cash, cash equivalents and restricted cash at beginning of period |
|
1,119 |
|
|
|
1,254 |
|
|
|
1,475 |
|
|
|
1,732 |
|
|
Cash, cash equivalents and restricted cash at end of period |
$ |
1,904 |
|
|
$ |
1,475 |
|
|
$ |
1,904 |
|
|
$ |
1,475 |
|
|
ServiceNow, Inc. GAAP to Non-GAAP Reconciliation (in millions, except per share data) (unaudited) |
||||||||||||||||
|
Three Months Ended |
|
Year Ended |
|
||||||||||||
|
December 31,
|
|
December 31,
|
|
December 31,
|
|
December 31,
|
|
||||||||
|
|
|
|
|
|
|
|
|
||||||||
Gross profit: |
|
|
|
|
|
|
|
|
||||||||
GAAP subscription gross profit |
$ |
1,922 |
|
|
$ |
1,536 |
|
|
$ |
7,074 |
|
|
$ |
5,704 |
|
|
Stock-based compensation |
|
54 |
|
|
|
41 |
|
|
|
202 |
|
|
|
157 |
|
|
Amortization of purchased intangibles |
|
20 |
|
|
|
18 |
|
|
|
77 |
|
|
|
72 |
|
|
Business combination and other related costs |
|
— |
|
|
|
— |
|
|
|
— |
|
|
|
2 |
|
|
Non-GAAP subscription gross profit |
$ |
1,996 |
|
|
$ |
1,595 |
|
|
$ |
7,353 |
|
|
$ |
5,935 |
|
|
|
|
|
|
|
|
|
|
|
||||||||
GAAP professional services and other gross loss |
$ |
(1 |
) |
|
$ |
(11 |
) |
|
$ |
(24 |
) |
|
$ |
(32 |
) |
|
Stock-based compensation |
|
12 |
|
|
|
16 |
|
|
|
52 |
|
|
|
67 |
|
|
Non-GAAP professional services and other gross profit |
$ |
11 |
|
|
$ |
5 |
|
|
$ |
28 |
|
|
$ |
35 |
|
|
|
|
|
|
|
|
|
|
|
||||||||
GAAP gross profit |
$ |
1,921 |
|
|
$ |
1,525 |
|
|
$ |
7,050 |
|
|
$ |
5,672 |
|
|
Stock-based compensation |
|
66 |
|
|
|
57 |
|
|
|
254 |
|
|
|
224 |
|
|
Amortization of purchased intangibles |
|
20 |
|
|
|
18 |
|
|
|
77 |
|
|
|
72 |
|
|
Business combination and other related costs |
|
— |
|
|
|
— |
|
|
|
— |
|
|
|
2 |
|
|
Non-GAAP gross profit |
$ |
2,007 |
|
|
$ |
1,600 |
|
|
$ |
7,381 |
|
|
$ |
5,970 |
|
|
|
|
|
|
|
|
|
|
|
||||||||
Gross margin: |
|
|
|
|
|
|
|
|
||||||||
GAAP subscription gross margin |
|
81 |
% |
|
|
83 |
% |
|
|
82 |
% |
|
|
83 |
% |
|
Stock-based compensation as % of subscription revenues |
|
2 |
% |
|
|
2 |
% |
|
|
2 |
% |
|
|
2 |
% |
|
Amortization of purchased intangibles as % of subscription revenues |
|
1 |
% |
|
|
1 |
% |
|
|
1 |
% |
|
|
1 |
% |
|
Business combination and other related costs as % of subscription revenues |
|
— |
% |
|
|
— |
% |
|
|
— |
% |
|
|
— |
% |
|
Non-GAAP subscription gross margin |
|
84 |
% |
|
|
86 |
% |
|
|
85 |
% |
|
|
86 |
% |
|
|
|
|
|
|
|
|
|
|
||||||||
GAAP professional services and other gross margin |
|
(1 |
%) |
|
|
(14 |
%) |
|
|
(8 |
%) |
|
|
(9 |
%) |
|
Stock-based compensation as % of professional services and other revenues |
|
17 |
% |
|
|
20 |
% |
|
|
18 |
% |
|
|
19 |
% |
|
Non-GAAP professional services and other gross margin |
|
15 |
% |
|
|
6 |
% |
|
|
10 |
% |
|
|
10 |
% |
|
|
|
|
|
|
|
|
||||||||||
GAAP gross margin |
|
79 |
% |
|
|
79 |
% |
|
|
79 |
% |
|
|
78 |
% |
|
Stock-based compensation as % of total revenues |
|
3 |
% |
|
|
3 |
% |
|
|
3 |
% |
|
|
3 |
% |
|
Amortization of purchased intangibles as % of total revenues |
|
1 |
% |
|
|
1 |
% |
|
|
1 |
% |
|
|
1 |
% |
|
Business combination and other related costs as % of total revenues |
|
— |
% |
|
|
— |
% |
|
|
— |
% |
|
|
— |
% |
|
Non-GAAP gross margin |
|
82 |
% |
|
|
83 |
% |
|
|
82 |
% |
|
|
82 |
% |
|
|
|
|
|
|
|
|
|
|
||||||||
Income from operations: |
|
|
|
|
|
|
|
|
||||||||
GAAP income from operations |
$ |
270 |
|
|
$ |
155 |
|
|
$ |
762 |
|
|
$ |
355 |
|
|
Stock-based compensation |
|
413 |
|
|
|
363 |
|
|
|
1,604 |
|
|
|
1,401 |
|
|
Amortization of purchased intangibles |
|
22 |
|
|
|
20 |
|
|
|
85 |
|
|
|
80 |
|
|
Business combination and other related costs |
|
12 |
|
|
|
6 |
|
|
|
38 |
|
|
|
24 |
|
|
Non-GAAP income from operations |
$ |
717 |
|
|
$ |
544 |
|
|
$ |
2,489 |
|
|
$ |
1,860 |
|
|
|
|
|
|
|
|
|
|
|
||||||||
Operating margin: |
|
|
|
|
|
|
|
|
||||||||
GAAP operating margin |
|
11 |
% |
|
|
8 |
% |
|
|
8 |
% |
|
|
5 |
% |
|
Stock-based compensation as % of total revenues |
|
17 |
% |
|
|
19 |
% |
|
|
18 |
% |
|
|
19 |
% |
|
Amortization of purchased intangibles as % of total revenues |
|
1 |
% |
|
|
1 |
% |
|
|
1 |
% |
|
|
1 |
% |
|
Business combination and other related costs as % of total revenues |
|
— |
% |
|
|
— |
% |
|
|
— |
% |
|
|
— |
% |
|
Non-GAAP operating margin |
|
29 |
% |
|
|
28 |
% |
|
|
28 |
% |
|
|
26 |
% |
|
|
|
|
|
|
|
|
|
|
||||||||
Net income: |
|
|
|
|
|
|
|
|
||||||||
GAAP net income |
$ |
295 |
|
|
$ |
150 |
|
|
$ |
1,731 |
|
|
$ |
325 |
|
|
Stock-based compensation |
|
413 |
|
|
|
363 |
|
|
|
1,604 |
|
|
|
1,401 |
|
|
Amortization of purchased intangibles |
|
22 |
|
|
|
20 |
|
|
|
85 |
|
|
|
80 |
|
|
Business combination and other related costs |
|
12 |
|
|
|
6 |
|
|
|
38 |
|
|
|
24 |
|
|
Income tax effects and adjustments(1) |
|
(34 |
) |
|
|
(75 |
) |
|
|
(193 |
) |
|
|
(287 |
) |
|
Release of a valuation allowance on deferred tax assets |
|
(65 |
) |
|
|
— |
|
|
|
(1,050 |
) |
|
|
— |
|
|
Non-GAAP net income |
$ |
643 |
|
|
$ |
464 |
|
|
$ |
2,215 |
|
|
$ |
1,543 |
|
|
|
|
|
|
|
|
|
|
|
||||||||
Net income per share - basic and diluted: |
|
|
|
|
|
|
|
|
||||||||
GAAP net income per share - basic |
$ |
1.44 |
|
|
$ |
0.74 |
|
|
$ |
8.48 |
|
|
$ |
1.61 |
|
|
GAAP net income per share - diluted |
$ |
1.43 |
|
|
$ |
0.74 |
|
|
$ |
8.42 |
|
|
$ |
1.60 |
|
|
Non-GAAP net income per share - basic |
$ |
3.14 |
|
|
$ |
2.29 |
|
|
$ |
10.85 |
|
|
$ |
7.66 |
|
|
Non-GAAP net income per share - diluted |
$ |
3.11 |
|
|
$ |
2.28 |
|
|
$ |
10.78 |
|
|
$ |
7.59 |
|
|
|
|
|
|
|
|
|
|
|
||||||||
GAAP weighted-average shares used to compute net income per share - basic |
|
205 |
|
|
|
203 |
|
|
|
204 |
|
|
|
201 |
|
|
|
|
|
|
|
|
|
|
|
||||||||
GAAP weighted-average shares used to compute net income per share - diluted |
|
207 |
|
|
|
203 |
|
|
|
206 |
|
|
|
204 |
|
|
Effects of in-the-money portion of convertible senior notes(2) |
|
— |
|
|
|
— |
|
|
|
— |
|
|
|
(1 |
) |
|
GAAP and Non-GAAP weighted-average shares used to compute net income per share - diluted |
|
207 |
|
|
|
203 |
|
|
|
206 |
|
|
|
203 |
|
|
|
|
|
|
|
|
|
|
|
||||||||
Free cash flow: |
|
|
|
|
|
|
|
|
||||||||
GAAP net cash provided by operating activities |
$ |
1,605 |
|
|
$ |
1,162 |
|
|
$ |
3,398 |
|
|
$ |
2,723 |
|
|
Purchases of property and equipment |
|
(261 |
) |
|
|
(144 |
) |
|
|
(694 |
) |
|
|
(550 |
) |
|
Business combination and other related costs |
|
— |
|
|
|
2 |
|
|
|
24 |
|
|
|
7 |
|
|
Non-GAAP free cash flow |
$ |
1,344 |
|
|
$ |
1,020 |
|
|
$ |
2,728 |
|
|
$ |
2,180 |
|
|
|
|
|
|
|
|
|
|
|
||||||||
Free cash flow margin: |
|
|
|
|
|
|
|
|
||||||||
GAAP net cash provided by operating activities as % of total revenues |
|
66 |
% |
|
|
60 |
% |
|
|
38 |
% |
|
|
38 |
% |
|
Purchases of property and equipment as % of total revenues |
|
(11 |
%) |
|
|
(7 |
%) |
|
|
(8 |
%) |
|
|
(8 |
%) |
|
Business combination and other related costs as % of total revenues |
|
— |
% |
|
|
— |
% |
|
|
— |
% |
|
|
— |
% |
|
Non-GAAP free cash flow margin |
|
55 |
% |
|
|
53 |
% |
|
|
30 |
% |
|
|
30 |
% |
|
(1) |
We use a non-GAAP effective tax rate for evaluating our operating results to provide consistency across reporting periods. Based on our current long-term projections, we are using a non-GAAP tax rate of |
(2) |
Effects of dilutive time-based stock awards, in-the-money portion of convertible senior notes and warrants are included in the GAAP weighted-average diluted shares in periods where we have GAAP net income. We exclude the in-the-money portion of convertible senior notes for non-GAAP weighted-average diluted shares as they are covered by our note hedges. We include stock awards with performance conditions not yet satisfied for non-GAAP weighted average diluted shares at forecasted attainment levels to the extent we believe it is probable that the performance condition will be met. |
|
|
| Note: Numbers are rounded for presentation purposes and may not foot. | |
ServiceNow, Inc. Reconciliation of Non-GAAP Financial Guidance |
||
|
Three Months Ending |
|
|
March 31, 2024 |
|
|
|
|
|
|
|
GAAP operating margin |
11 |
% |
|
|
|
Stock-based compensation expense as % of total revenues |
17 |
% |
|
|
|
Amortization of purchased intangibles as % of total revenues |
1 |
% |
|
|
|
Business combination and other related costs as % of total revenues |
— |
% |
|
|
|
Non-GAAP operating margin |
29 |
% |
|
Twelve Months Ending |
|
|
December 31, 2024 |
|
|
|
|
|
|
|
GAAP subscription gross margin |
81.5 |
% |
|
|
|
Stock-based compensation expense as % of subscription revenues |
2 |
% |
|
|
|
Amortization of purchased intangibles as % of subscription revenues |
1 |
% |
|
|
|
Non-GAAP subscription margin |
84.5 |
% |
|
|
|
GAAP operating margin |
12 |
% |
|
|
|
Stock-based compensation expense as % of total revenues |
16 |
% |
|
|
|
Amortization of purchased intangibles as % of total revenues |
1 |
% |
|
|
|
Business combination and other related costs as % of total revenues |
— |
% |
|
|
|
Non-GAAP operating margin |
29 |
% |
|
|
|
GAAP net cash provided by operating activities as % of total revenues |
39 |
% |
|
|
|
Purchases of property and equipment as % of total revenues |
(8 |
%) |
|
|
|
Business combination and other related costs as % of total revenues |
— |
% |
|
|
|
Non-GAAP free cash flow margin |
31 |
% |
|
|
|
Note: Numbers are rounded for presentation purposes and may not foot. |
||
View source version on businesswire.com: https://www.businesswire.com/news/home/20240124662293/en/
Media Contact:
Johnna Hoff
408.250.8644
press@servicenow.com
Investor Contact:
Darren Yip
925.388.7205
ir@servicenow.com
Source: ServiceNow, Inc.
FAQ
What were ServiceNow's subscription revenues in Q4 2023?
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