NICE Ltd - NICE STOCK NEWS

NICE has launched advanced WFM capabilities to enhance CX workforce management by integrating front and back-office operations. The new features, including Inventory Insights and True-To-Interval (TTI), facilitate omni-channel and back-office merge into a common planning interval, revealing cross-department efficiencies.

This integration aims to improve staffing accuracy by adjusting in real-time to digital interaction requirements, ultimately boosting operational efficiency and bottom-line performance. According to the 2024 Contact Center and AI Goals and Investment Priorities survey by DMG Consulting, using AI to improve CX and integrate operations is a top priority for business leaders.

Barry Cooper, President of NICE's CX Division, emphasized the company's innovative leadership in the digital era, while Donna Fluss, President of DMG Consulting, highlighted the evolving needs of modern contact centers and the necessity for enhanced WFM solutions.

NICE Actimize has announced ENGAGE 2024, the premier financial crime and compliance risk management event, to be held on June 4-5 at New York's Jacob Javits Center. The event will focus on AI and its role in shaping future strategies, featuring over 30 sessions and dedicated tracks on anti-money laundering, fraud prevention, trade surveillance, and more. Keynote speakers include Sallie Krawcheck, CEO of Ellevest, and David Rowan, founding Editor-in-Chief of WIRED UK. More than 200 companies and 500 executives from global and regional financial institutions are expected to attend, providing a platform for discussing trends, innovations, and best practices in financial crime fighting.

NICE announced that Italy's Carabinieri, one of the world's largest police forces, will deploy NICE Inform across 514 emergency communication centers. This system, part of NICE's Evidencentral platform, will modernize and enhance the reliability of voice recording and incident reconstruction for over seven million annual emergency calls. NICE Inform enables efficient data capture, rapid incident reconstruction, and automated quality assurance, providing a streamlined system for emergency responses, investigations, and training. The system offers centralized management and instant access to incident data, improving the Carabinieri’s operational efficiency.

NICE Actimize, a business under NICE (NASDAQ: NICE), has been named the winner in the 'Suitability' product category by the 2024 WealthBriefing European Awards. This marks the third consecutive year NICE Actimize has received this award. The recognition highlights the firm's AI-powered SURVEIL-X Suitability solution, which leverages behavioral analytics to address evolving regulatory requirements and consumer protection needs. The solution offers easy onboarding, managed services, and robust security protections. According to Chris Wooten, EVP Vertical Markets at NICE, the solution helps automate oversight and supervision, reducing risk exposure and enhancing client-advisor relationships. Additional benefits include increased efficiency, transparency, and risk mitigation.

NICE (NASDAQ: NICE) reported a 27% year-over-year growth in cloud revenue for Q1 2024, reaching $468.4 million.

Total revenues increased by 15% to $659.3 million.

GAAP operating income rose by 30% to $121.4 million, while Non-GAAP operating income increased by 22% to $199.8 million.

Net income grew by 38% to $106.4 million (GAAP) and by 26% to $171.6 million (Non-GAAP).

Non-GAAP EPS exceeded guidance, increasing by 27% to $2.58. Operating cash flow hit a record high of $254.5 million, up 30% year-over-year.

The company anticipates 14% growth in Non-GAAP Q2 2024 revenues and 21% growth in Non-GAAP EPS.

Full-year 2024 guidance projects 15% revenue growth and a 21% rise in Non-GAAP EPS.

Barak Eilam, CEO of NICE, will step down by December 31, 2024, after over a decade at the helm. The company has initiated a search for his successor and will consider both internal and external candidates. Eilam will remain as a strategic consultant during the first half of 2025 to ensure a smooth transition. Under his leadership, NICE has significantly grown, tripling its total revenue and expanding its cloud revenue to $1.6 billion. The Board praised Eilam's contributions, highlighting the company's strong positioning in the cloud, digital, and AI markets.

NICE announced Interactions 2024, the industry’s largest CX event, to be held in June at the Fontainebleau Hotel in Las Vegas. The event will showcase innovations in CX AI, Digital, Cloud, and WEM, featuring over 50 product demos and a keynote address by Nicole Kidman. CX leaders will demonstrate the transformative power of AI in driving proactive, knowledge-rich CX experiences using NICE's solutions.

NICE has been recognized as the Conversational Intelligence market leader by Opus Research, scoring high in Business Impact and Technology/Product Breadth. The company's Enlighten platform was praised for its use of AI in customer experience, leading to improved metrics and cost reduction.

NICE (Nasdaq: NICE) will report its first quarter 2024 results on May 16, 2024, before NASDAQ's opening. A conference call will follow to discuss the findings.