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NICE Announces the Appointment of a New CEO

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NICE (NASDAQ: NICE) has announced the appointment of Scott Russell as its new Chief Executive Officer, effective January 1, 2025. Russell will succeed Barak Eilam, who is retiring after more than 10 years as CEO and 25 years at NICE. Russell brings over 25 years of experience in the enterprise software sector, most recently serving as a member of SAP's Executive Board and Global Chief Revenue Officer. He has led customer success initiatives, including global sales and partnerships, responsible for $31 billion in revenues.

The Board of Directors, led by Chairman David Kostman, expressed confidence in Russell's ability to lead NICE through its next growth phase, leveraging his extensive experience in adjacent markets and global leadership. Eilam will continue as CEO until the end of 2024 and assist with the transition into 2025.

NICE (NASDAQ: NICE) ha annunciato la nomina di Scott Russell come nuovo Amministratore Delegato, con effetto dal 1 gennaio 2025. Russell succederà a Barak Eilam, che si ritira dopo più di 10 anni come CEO e 25 anni in NICE. Russell porta con sé oltre 25 anni di esperienza nel settore del software aziendale, avendo ricoperto recentemente il ruolo di membro del Consiglio Esecutivo di SAP e Chief Revenue Officer Globale. Ha guidato iniziative per il successo dei clienti, incluse vendite globali e partnership, responsabili di 31 miliardi di dollari di fatturato.

Il Consiglio di Amministrazione, guidato dal presidente David Kostman, ha espresso fiducia nella capacità di Russell di dirigere NICE verso la sua prossima fase di crescita, sfruttando la sua vasta esperienza in mercati affini e nella leadership globale. Eilam continuerà a ricoprire il ruolo di CEO fino alla fine del 2024 e assisterà nella transizione verso il 2025.

NICE (NASDAQ: NICE) ha anunciado el nombramiento de Scott Russell como su nuevo Director Ejecutivo, con efecto a partir del 1 de enero de 2025. Russell sucederá a Barak Eilam, quien se jubila tras más de 10 años como CEO y 25 años en NICE. Russell aporta más de 25 años de experiencia en el sector del software empresarial, habiendo ocupado recientemente el cargo de miembro de la Junta Ejecutiva de SAP y Director de Ingresos Global. Ha liderado iniciativas de éxito para los clientes, incluyendo ventas y asociaciones globales, responsables de 31 mil millones de dólares en ingresos.

La Junta de Directores, presidida por David Kostman, expresó confianza en la capacidad de Russell para liderar a NICE en su próxima fase de crecimiento, aprovechando su extensa experiencia en mercados adyacentes y liderazgo global. Eilam continuará como CEO hasta finales de 2024 y ayudará con la transición hacia 2025.

NICE (NASDAQ: NICE)는 Scott Russell를 새로운 CEO로 임명했다고 발표했습니다. 이 임명은 2025년 1월 1일부터 발효됩니다. 러셀은 10년 넘게 CEO로 재직한 Barak Eilam을 이어받습니다. 러셀은 기업 소프트웨어 분야에서 25년 이상의 경험을 지니고 있으며, 최근에는 SAP의 경영 이사회 위원 및 글로벌 수익 책임자로 재직했습니다. 그는 고객 성공을 위한 이니셔티브를 이끌었으며, 이는 310억 달러의 매출을 책임지고 있는 글로벌 판매 및 파트너십을 포함합니다.

이사회는 David Kostman 의장이 이끌며, 러셀이 NICE를 다음 성장 단계로 이끌 수 있는 능력에 대한 확신을 표명했습니다. 그는 접경 시장 및 글로벌 리더십에서의 폭넓은 경험을 활용할 것입니다. Eilam은 2024년 말까지 CEO로 계속 재직하며 2025년으로의 전환을 도울 것입니다.

NICE (NASDAQ: NICE) a annoncé la nomination de Scott Russell en tant que nouveau Directeur Général, à compter du 1er janvier 2025. Russell succédera à Barak Eilam, qui prendra sa retraite après plus de 10 ans en tant que DG et 25 ans chez NICE. Russell a plus de 25 ans d'expérience dans le secteur des logiciels d'entreprise, ayant récemment occupé le poste de membre du conseil exécutif de SAP et de Directeur Général des Revenus Mondiaux. Il a dirigé des initiatives de réussite client, y compris des ventes et des partenariats mondiaux, responsables de 31 milliards de dollars de revenus.

Le conseil d'administration, dirigé par le président David Kostman, a exprimé sa confiance dans la capacité de Russell à diriger NICE lors de sa prochaine phase de croissance, en s'appuyant sur sa vaste expérience dans des marchés adjacents et un leadership mondial. Eilam continuera en tant que DG jusqu'à la fin de 2024 et aidera à la transition vers 2025.

NICE (NASDAQ: NICE) hat die Ernennung von Scott Russell zum neuen Geschäftsführer bekannt gegeben, die am 1. Januar 2025 in Kraft tritt. Russell folgt auf Barak Eilam, der nach über 10 Jahren als CEO und 25 Jahren bei NICE in den Ruhestand geht. Russell bringt mehr als 25 Jahre Erfahrung im Bereich Unternehmenssoftware mit und war zuletzt Mitglied des Vorstands von SAP und Global Chief Revenue Officer. Er hat Initiativen zum Kundenengagement geleitet, darunter globale Vertriebs- und Partnerschaftsprogramme, die für 31 Milliarden Dollar Umsatz verantwortlich sind.

Der Vorstand, geleitet von Vorsitzendem David Kostman, äußerte Vertrauen in Russells Fähigkeit, NICE durch die nächste Wachstumsphase zu führen und dabei seine umfangreiche Erfahrung in angrenzenden Märkten und globaler Führung zu nutzen. Eilam wird bis Ende 2024 als CEO im Amt bleiben und bei dem Übergang zu 2025 helfen.

Positive
  • Appointment of Scott Russell, an experienced executive with 25 years in enterprise software
  • Russell's background includes leadership of $31 billion in revenues at SAP
  • Planned smooth transition with current CEO continuing until end of 2024
Negative
  • Departure of long-standing CEO Barak Eilam after 10 years in the role

Scott Russell will succeed Barak Eilam as Chief Executive Officer effective January 1, 2025

HOBOKEN, N.J.--(BUSINESS WIRE)-- NICE (NASDAQ: NICE) today announced that its Board of Directors has appointed Scott Russell as the company’s new Chief Executive Officer, effective January 1st 2025, to succeed Barak Eilam, who, as previously announced, will retire and step down by the end of 2024 after more than 10 years as CEO and 25 years at NICE.

Scott brings tremendous experience, having spent more than 25 years in the enterprise software sector. For the last 14 years, Scott was at SAP, most recently as a member of the Executive Board of the Company and Global Chief Revenue Officer, leading Customer Success including global sales, partners, and customer engagement responsible for $31 billion of revenues spearheading the company’s transformation to cloud revenues. He also served as Chairman of SAP North America and Chairman of multiple business units of the SAP portfolio, and previously served on Qualtrics’ Board of Directors. As an Executive Board Member of SAP, he supported M&A, planning, market guidance, and corporate governance.

Prior to his roles at SAP, Scott worked at IBM and PWC. Scott has a bachelor’s degree in computer and information sciences from Federation University, and a post graduate degree in business from Deakin University at Geelong Campus, Australia. Scott will be based in NICE’s Hoboken, NJ office.

“We are thrilled to welcome Scott as the new CEO of NICE,” said David Kostman, Chairman of the Board of Directors. “His extensive enterprise software experience in adjacent markets and leadership at global scale will be instrumental as he leads NICE through its next phase of growth. I am confident that Scott’s background, personality, energy, and drive, will take NICE to new heights as we continue to execute on our platform strategy leveraging cloud, digital and AI. I want to take this opportunity to again express our gratitude to Barak for the transformative years of NICE under his leadership, propelling the company to undisputed leadership across its markets. I am also very pleased that Barak agreed to continue as CEO until the end of the year and that he will be working with Scott on an orderly transition into 2025.”

Scott Russell shared, “I am honored to take on the role of CEO at such an exciting time for NICE. We have an incredible opportunity ahead of us as NICE continues to lead the digital and AI transformation and provides a unique platform for growth in the coming years. I am highly impressed by the culture of the company, the innovative product portfolio, and its strong global presence and leadership position. I look forward to working with the talented team at NICE to continue to build on the heritage and success NICE has had over the last decade and lead the company into its next phase of growth.”

"It has been a privilege and a pleasure to lead NICE over the past 10 years.” said Barak Eilam CEO of NICE. “Alongside our 8,500 dedicated NICErs, we have significantly scaled the company, establishing it as the leader in all its respective markets. Over the past decade, our outstanding leadership team has driven accelerated growth, achieved remarkable profitability, and built a robust recurring revenue stream resulting in tremendous value creation. With such a strong foundation, NICE is well-positioned for a leadership transition, and I am confident it will continue to thrive under Scott’s leadership. I will continue to lead NICE through the end of 2024 and support the transition during the early part of 2025.”

Mr. Russell’s appointment follows a process led by the Board of Directors and supported by Spencer Stuart, a leading global executive search firm.

About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. In some cases, forward-looking statements may be identified by words such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” and similar expressions. Forward-looking statements are based on the current beliefs, expectations and assumptions of the Company’s management regarding the future of the Company’s business, performance, future plans and strategies, projections, anticipated events and trends, the economic environment, and other future conditions. Examples of forward-looking statements include guidance regarding the Company’s revenue and earnings and the growth of our cloud, analytics and artificial intelligence business.

Forward looking statements are inherently subject to significant uncertainties, contingencies, and risks, including, economic, competitive and other factors, which are difficult to predict and many of which are beyond the control of management. The Company cautions that these statements are not guarantees of future performance, and investors should not place undue reliance on them. There are or will be important known and unknown factors and uncertainties that could cause actual results to differ materially from those expressed or implied in the forward-looking statements. These factors, include, but are not limited to, risks associated with changes in economic and business conditions, competition, successful execution of the Company’s growth strategy, success and growth of the Company’s cloud Software-as-a-Service business, difficulties in making additional acquisitions or effectively integrating acquired operations, products, technologies and personnel, the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners, rapidly changing technology, cyber security attacks or other security breaches against the Company, privacy concerns and legislation impacting the Company’s business, changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East, that may disrupt our business and the global economy and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”).

You are encouraged to carefully review the section entitled “Risk Factors” in our latest Annual Report on Form 20-F and our other filings with the SEC for additional information regarding these and other factors and uncertainties that could affect our future performance. The forward-looking statements contained in this press release speak only as of the date hereof, and the Company undertakes no obligation to update or revise them, whether as a result of new information, future developments or otherwise, except as required by law.

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Source: NICE Ltd.

FAQ

Who is the new CEO of NICE (NASDAQ: NICE)?

Scott Russell has been appointed as the new CEO of NICE, effective January 1, 2025.

When will Scott Russell take over as CEO of NICE (NASDAQ: NICE)?

Scott Russell will assume the role of CEO at NICE on January 1, 2025.

What is Scott Russell's background before joining NICE (NASDAQ: NICE)?

Scott Russell has over 25 years of experience in the enterprise software sector, most recently serving as a member of SAP's Executive Board and Global Chief Revenue Officer.

Who is Scott Russell replacing as CEO of NICE (NASDAQ: NICE)?

Scott Russell is succeeding Barak Eilam, who is retiring after more than 10 years as CEO and 25 years at NICE.

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