NICE Ltd - NICE STOCK NEWS

NICE (Nasdaq: NICE) announced the Digital CXi Week 2021, a virtual conference scheduled for November 2-4, featuring discussions on the future of customer experience interactions (CXi). The event includes presentations by analysts from Forrester and Aberdeen, alongside NICE experts. Key topics will explore how businesses can adapt to a digital-first customer journey and the integration of AI in enhancing customer satisfaction and loyalty. Registration for sessions is available via their website.

NICE (Nasdaq: NICE) announced significant improvements in Globe Telecom’s Workforce Management (WFM) Operational Command Center, contributing to nearly $1.8 million in annual benefits. The partnership has led to a 34% service level improvement and a 73% increase in line adherence. NICE managed Globe's voice and expanded to digital operations amid the pandemic, enhancing customer experience and business continuity. The collaboration reflects NICE's commitment to delivering exceptional service and results during challenging times.

NICE (Nasdaq: NICE) has been named a Leader in Robotic Process Automation (RPA) for the fourth consecutive year in the Everest Group's RPA Technology Provider Landscape PEAK Matrix Assessment 2021. The report highlights NICE's robust cloud capabilities and its top score among leaders, recognizing its collaborative customer approach and innovation in AI-driven solutions. Key strengths include attended automation, AI capabilities for real-time interaction analysis, and embedded analytics. The recognition underscores NICE's leadership in the RPA market across North America and Europe.

NICE Actimize has been recognized as the overall Leader in the SPARK Matrix™ report for Enterprise Fraud Management (EFM), 2021 by Quadrant Knowledge Solutions. This marks the third consecutive year that NICE Actimize received the highest ratings in technology excellence and customer impact. The IFM-X platform features advanced AI and ML-driven analytics, enhancing fraud management. Key strengths include identity risk scoring and comprehensive fraud prevention capabilities across various channels and payment types.

NICE Actimize, a NICE business, has won the Suitability category at the WealthTechAsia Awards 2021. The award recognizes NICE Actimize for its SURVEIL-X Suitability solution, enhancing wealth advisors' capabilities to align investment recommendations with client suitability profiles. The company emphasizes its commitment to the Asian market and the importance of regulatory compliance in wealth management. This victory follows previous accolades, including being named Best Compliance technology provider by WealthBriefing Europe in 2020.

NICE (Nasdaq: NICE) has introduced Customer Experience Interactions (CXi), a new framework on the CXone platform aimed at enhancing customer experience. This integration enables organizations to respond intelligently to customer journeys through AI and data-driven self-service. CXi combines CCaaS, WFO, Analytics, and AI, creating a seamless interaction experience. Key features include digital entry point solutions, journey orchestration, smart self-service capabilities, and empowered contact center agents, all supported by the AI engine, Enlighten AI. NICE continues to lead as a cloud-native customer experience platform provider.

NICE Actimize, a leader in financial crime solutions, has enhanced its anti-money laundering (AML) suite by integrating real-time entity resolution technology from Senzing. This technology improves the identification of suspicious activities and entities, enabling financial institutions to manage risks more effectively. The partnership aims to enhance AML monitoring processes, reduce false positives, and increase operational efficiency for clients. The integration is driven by rising demands for effective financial crime prevention methods.