Welcome to our dedicated page for NICE news (Ticker: NICE), a resource for investors and traders seeking the latest updates and insights on NICE stock.
NICE Ltd. (NICE) is an Israel-based company that excels in the development and provision of advanced contact center software, telephone voice recording, data security, surveillance, and robotic process automation. As an enterprise software company, NICE Ltd. serves critical markets including customer engagement and financial crime and compliance.
NICE's innovative solutions are built on robust data analytics, offering both cloud-based and on-premises infrastructure options. In the realm of customer engagement, the company's CXone platform stands out, delivering comprehensive solutions focused on contact center software and workforce engagement management (WEM). Key offerings within this suite include digital self-service, customer journey and experience optimization, and compliance solutions.
The Workforce Engagement Management products from NICE Ltd. leverage data and AI analytics to enhance call center efficiency. These tools aid in call volume forecasting and agent scheduling, ensuring optimal performance and customer satisfaction.
In the financial crime and compliance sector, NICE provides industry-leading services in risk and investigation management, fraud prevention, anti-money laundering, and compliance solutions. These offerings help organizations mitigate risks and adhere to regulatory standards effectively.
Recent achievements and ongoing projects highlight NICE's commitment to innovation and excellence, with the company continually updating its product lines to incorporate the latest technological advancements. Partnerships with key industry players further bolster NICE's market position, ensuring the delivery of cutting-edge solutions to its global customer base.
For investors looking to stay updated on NICE Ltd.'s performance and developments, the latest news and updates offer valuable insights into the company's strategic initiatives and market movements.
NICE (NASDAQ: NICE) reported strong Q2 2024 results with total revenue growth of 14% year-over-year to $664.4 million, driven by 26% cloud revenue growth to $481.7 million. The company's non-GAAP operating income increased 19% to $201.7 million, with a 30.4% operating margin. Non-GAAP diluted EPS grew 24% to $2.64.
Highlights include:
- Operating cash flow of $170 million, up 160% year-over-year
- Share repurchases of $146 million in Q2
- Raised full-year 2024 EPS guidance
- Record quarter for CXone bookings
NICE expects Q3 2024 non-GAAP revenues between $676-686 million and full-year 2024 revenues of $2,715-2,735 million, representing 15% growth at the midpoint.
NICE (NASDAQ: NICE) has announced the appointment of Scott Russell as its new Chief Executive Officer, effective January 1, 2025. Russell will succeed Barak Eilam, who is retiring after more than 10 years as CEO and 25 years at NICE. Russell brings over 25 years of experience in the enterprise software sector, most recently serving as a member of SAP's Executive Board and Global Chief Revenue Officer. He has led customer success initiatives, including global sales and partnerships, responsible for $31 billion in revenues.
The Board of Directors, led by Chairman David Kostman, expressed confidence in Russell's ability to lead NICE through its next growth phase, leveraging his extensive experience in adjacent markets and global leadership. Eilam will continue as CEO until the end of 2024 and assist with the transition into 2025.
NICE Actimize, a NICE (NASDAQ: NICE) business, has won the 'Best e-Comms Surveillance Solution' category in the 2024 RegTech Insight Awards Europe. The award recognizes their cloud-based SURVEIL-X Communication Surveillance solution, which offers comprehensive coverage for all communication modalities including email, chat, video, and voice. Key features include natural language understanding, built-in transcription, contextual querying, and integrated case management. The solution aims to help financial firms meet regulatory pressures for accurate and effective communication monitoring to detect and prevent misconduct. NICE Actimize's win was determined by online votes from the RegTech Insight community and verified by A-Team Group editors and advisory board.
NICE (Nasdaq: NICE) has been named a Leader and Star Performer in Everest Group's 2024 Conversational AI Products PEAK Matrix® Assessment. The company scored high on both 'Vision and Capability' and 'Market Impact' axes. Everest Group praised NICE's Enlighten Actions for enabling natural language data interaction and highlighted the company's advanced conversational features such as omnichannel contextual memory and multiple intent detection.
NICE's strengths in conversational AI are evident across its Enlighten solutions, including Enlighten Copilot for AI-powered agent assistance, Enlighten Autopilot for intelligent self-service, and Enlighten Actions for conversational data interaction. The assessment also noted NICE's ability to import interaction transcripts from various sources to automatically discover intents and create new workflows.
NICE Actimize, a NICE (NASDAQ: NICE) business, has been awarded honors for 'Excellence in Innovation in Anti-Fraud/Security Solutions' by Global Banking & Finance Review for the third consecutive year. The 2024 Global Banking & Finance Awards® recognized NICE Actimize in three categories: Anti-Fraud/Security Solutions for Europe, Asia Pacific, and North America.
NICE Actimize's Integrated Fraud Management (IFM) platform offers critical differentiators, including recent advancements in artificial intelligence and unique collective intelligence capabilities. The enhanced IFM is the first solution to deliver AI pervasively across all fraud prevention processes, from detection and strategy to investigations and operations, providing unprecedented fraud detection accuracy and efficiency.
NICE (Nasdaq: NICE) announced that the Muskingum County Prosecuting Attorney's Office in Ohio will deploy NICE Justice, an AI-powered solution from NICE's Evidencentral platform. This move aims to address challenges associated with the 20-fold increase in digital evidence over the past few years. The office is the first in Ohio to invest in NICE technology for digitally transforming evidence management.
NICE Justice offers AI and automation capabilities for managing digital evidence, including automated case building, face/object detection, video/audio transcription and translation, and analytics. It will streamline evidence intake from nine law enforcement agencies through a single portal, automatically organizing evidence into digital case folders and notifying attorneys of new evidence.
The solution is expected to help the office recoup time lost to collecting and managing digital evidence, allowing prosecutors to focus on case prosecution and obtaining justice for victims.
NICE (Nasdaq: NICE) has announced the details for its second quarter 2024 results teleconference, scheduled for Thursday, August 15, 2024. The company will release its financial results before the NASDAQ Stock Exchange opens. Following this, management will host a conference call to discuss the results at 8:30 AM Eastern Time (1:30 PM UK, 3:30 PM Israel).
Participants can join the call using the following toll-free numbers:
- US: +1-877-407-4018
- Israel: +1-809-406-247
- UK: +0-800-756-3429
The call will also be webcast live on NICE's investor relations website. This announcement provides investors and analysts with the necessary information to participate in the upcoming earnings call and stay informed about NICE's financial performance.
NICE Actimize, a NICE (NASDAQ: NICE) business, has launched SURVEIL-X Behavior, an AI-powered solution within its SURVEIL-X Holistic Employee Conduct Surveillance suite. This new tool creates a comprehensive employee behavioral profile by aggregating data from various sources, including HR, customer complaints, and surveillance systems. It aims to proactively identify conduct risk factors and alert managers to potential issues.
Key features of SURVEIL-X Behavior include:
- Consolidation of metrics from multiple systems
- AI-driven analysis of employee behavior across various dimensions
- Monitoring of factors such as aggressive selling, expense violations, and conflicts of interest
- Customizable risk scoring and visual dashboards
iQor, a managed services provider, has been awarded the 2024 NICE CX Excellence Award in the Change Agents category for its innovative use of digital solutions in customer experience. The company's Symphony [AI]™ ecosystem, powered by NICE CXone and Enlighten, has been instrumental in optimizing customer journeys and enhancing engagement.
iQor's digital transformation initiatives have led to reduced operational costs, increased employee productivity, and improved customer experiences. The award recognizes iQor's successful implementation of customer service programs, including a U.S. airline's concierge program.
The company's strategic focus on leveraging AI and machine learning has driven customer satisfaction and business success. iQor was honored at Interactions 2024, alongside fellow winners Kaiser Permanente and Vera Bradley Customer Service, for its effective communication, optimal implementation of best practices, and thorough training of staff.
NICE has been named the overall market share leader for workforce management (WFM) in DMG Consulting's 2024 report, maintaining this position for the tenth consecutive year. NICE commands 33% of the total WFM seats, surpassing its closest competitor by over 750,000 seats. The company's WFM solution, part of its workforce engagement management (WEM) suite, leverages NICE Enlighten's AI to enhance employee performance and streamline workflows.
NICE's True-To-Interval (TTI) technology, combined with Inventory Insights, improves operational efficiency in digital blended contact centers by enabling intelligent staff planning and scheduling. The report highlights the rapid innovation in the WFM market, driven by AI, cloud technology, and digital channels. NICE WFM addresses the evolving needs of CX organizations, particularly in managing digital staffing demands, including asynchronous channels.
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