Welcome to our dedicated page for Nice news (Ticker: NICE), a resource for investors and traders seeking the latest updates and insights on Nice stock.
Nice Ltd (NICE) delivers enterprise software solutions that power customer experience optimization and financial crime prevention for global organizations. This dedicated news hub provides investors and industry professionals with timely updates on corporate developments, strategic initiatives, and market positioning.
Key resources include: earnings announcements detailing cloud solution adoption trends, product launch updates for AI-driven engagement tools, partnership expansions in compliance technologies, and regulatory filings impacting financial crime detection markets. Our curated feed ensures efficient tracking of both customer experience innovation and risk management advancements.
Visitors gain: consolidated access to NICE's financial communications, operational milestones in contact center AI development, and compliance solution enhancements. The archive serves as a strategic tool for assessing the company's performance across its dual focus areas of experience optimization and security-focused enterprise software.
Bookmark this page for streamlined monitoring of NICE's progress in transforming customer engagement through analytics while strengthening financial system integrity via advanced compliance tools.
NICE (Nasdaq: NICE) has partnered with Symphony, a Sykes company, to enhance the deployment of robotic process automation (RPA) globally. This collaboration leverages NICE's employee virtual attendant, NEVA, alongside Symphony's methodologies for intelligent automation design. The partnership aims to optimize automation in improving human workforce efficiency and customer experiences. With NICE's extensive automation capabilities and Symphony's expertise, organizations are expected to maximize the value derived from attended automation.
NICE inContact has been recognized as a Leader in the 2020 Gartner Magic Quadrant for Contact Center as a Service (CCaaS), positioned highest for its ability to execute. This report evaluates global CCaaS providers amid the rise of remote work due to COVID-19, highlighting the growing demand for cloud services. NICE inContact supports over 500,000 agents in more than 100 countries through its CXone platform, combining customer analytics, omnichannel routing, and AI. The report predicts that by 2024, 70% of new CCaaS deployments will include comprehensive customer service technology.
NICE reported strong third-quarter results for 2020, with GAAP total revenue of $410 million, reflecting a 6% year-over-year increase. Cloud revenue reached $202 million, growing 34% year-over-year, and represented 50% of total revenue. Operating income rose 11% to $62 million, while diluted EPS grew 10% to $0.76. The company experienced significant growth in new customers, with a 50% increase year-over-year. NICE's guidance for full-year 2020 expects non-GAAP total revenues between $1.645 billion and $1.655 billion.
NICE (Nasdaq: NICE) has formed a strategic partnership with NTT DATA Germany to enhance customer experience solutions in Germany, Austria, and Switzerland. The collaboration will leverage both companies' strengths, with NTT DATA providing sales and support for the complete NICE solution suite, which includes CXone, NICE Nexidia Analytics, and NICE Robotic Automation. Executives from both companies emphasized the importance of innovative solutions to drive customer experience and business transformation.
NICE (Nasdaq: NICE) announced a new promotional offer called ‘The Easiest Decision You’ll Make This Year’, featuring unattended RPA robots provided at no cost for two years. This initiative aims to help organizations improve efficiency and productivity, especially in remote work settings. Firms can opt for a third year at a discounted rate. NICE's robust financial health supports this initiative, responding to the rising global demand for robotic process automation in a challenging post-pandemic landscape.
NICE (Nasdaq: NICE) is set to announce its third quarter 2020 results on November 12, before NASDAQ opens. A conference call will follow the release at 8:30 AM Eastern, providing investors with insights into the company's performance. Dial-in numbers are available for participants from various regions, including the US, Israel, and the UK. Live streaming of the call will also occur on the company's website, and a replay will be accessible for seven days afterward. NICE offers cloud and on-premises software solutions for advanced analytics.
NICE (Nasdaq: NICE) announced insights from its global study on customer experience, revealing a notable shift towards digital self-service. In 2020, 43% of businesses preferred self-service channels, a 15% increase over 2019, while agent-assisted services declined. Survey findings indicate that 62% of contact centers experienced a rise in digital interaction volumes amid the pandemic.
Investment focuses include enhancing websites (58%), new channels (43%), and advanced technology (42%). Social media's role in customer service grew to 72%, with 66% of centers planning a cloud transition post-pandemic.
NICE Actimize, a NICE business, has been recognized as the global Technology Leader in Trade Surveillance and Monitoring by Quadrant Knowledge Solutions. The report lauded NICE Actimize's SURVEIL-X Holistic Surveillance Suite for achieving high scores in Technology Excellence and Customer Impact. The firm emphasizes its commitment to leveraging AI to enhance surveillance efficiency and reduce compliance costs. With a focus on comprehensive data integration and advanced machine learning capabilities, NICE Actimize aims to address the challenges of regulatory compliance and market abuse.
NICE (NASDAQ: NICE) has launched the NICE Trading Recording System (NTR), becoming the first compliance recording solution certified under Microsoft's Teams certification program. This certification ensures that NTR meets stringent quality and compatibility standards, providing financial services organizations with reliable recording of Microsoft Teams communications across voice, video, chat, and screen sharing. Additionally, NTR has received Microsoft Azure IP 'Co-Sell Ready' status, enabling it to be offered through Microsoft’s cloud marketplaces, enhancing its market reach.
