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NICE Actimize Positioned as Category Leader in Chartis Research Communications Surveillance 2024 Vendor Landscape Report

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NICE Actimize has been positioned as a Category Leader in the Chartis Research Communications Surveillance Solutions 2024 Vendor Landscape Report. The company achieved top scores in the RiskTech Quadrant across Market Potential and Completeness of Offering axes. SURVEIL-X, their flagship solution, received the highest best-in-class rating for audio, voice analytics, and detection analytics capabilities. The solution provides comprehensive surveillance coverage for all communication modalities, featuring advanced technologies like natural language understanding, built-in transcription, and integrated case management.

NICE Actimize è stata posizionata come Leader di Categoria nel Report Vendor Landscape 2024 di Chartis Research sulle Soluzioni di Sorveglianza delle Comunicazioni. L'azienda ha ottenuto punteggi eccellenti nel Quadrante RiskTech riguardo al Potenziale di Mercato e alla Completezza dell'Offerta. SURVEIL-X, la loro soluzione di punta, ha ricevuto la migliore valutazione della categoria per le capacità di analisi audio, analisi vocale e analisi di rilevamento. La soluzione offre una copertura completa per la sorveglianza di tutte le modalità di comunicazione, dotata di tecnologie avanzate come la comprensione del linguaggio naturale, trascrizione integrata e gestione dei casi integrata.

NICE Actimize se ha posicionado como Líder de Categoría en el Informe sobre el Panorama de Proveedores 2024 de Chartis Research sobre Soluciones de Vigilancia de Comunicaciones. La compañía logró las mejores puntuaciones en el Cuadrante RiskTech en los ejes de Potencial de Mercado y Compleción de la Oferta. SURVEIL-X, su solución insignia, recibió la calificación más alta en su categoría por sus capacidades de análisis de audio, análisis de voz y análisis de detección. La solución proporciona una cobertura de vigilancia integral para todos los modalidades de comunicación, contando con tecnologías avanzadas como la comprensión del lenguaje natural, transcripción integrada y gestión de casos integrada.

NICE Actimize는 2024년 Chartis Research의 커뮤니케이션 감시 솔루션 공급업체 경관 보고서에서 카테고리 리더로 자리잡았습니다. 이 회사는 시장 잠재력과 제공의 완전성 축에서 RiskTech 쿼드런트에서 최고 점수를 기록했습니다. SURVEIL-X, 그들의 대표 솔루션은 오디오, 음성 분석 및 탐지 분석 기능에 대해 최고 수준의 평가를 받았습니다. 이 솔루션은 자연어 이해, 내장된 전사 및 통합 사례 관리와 같은 고급 기술을 특징으로 하여 모든 커뮤니케이션 방식에 대한 포괄적인 감시 범위를 제공합니다.

NICE Actimize a été positionnée comme Leader de Catégorie dans le Rapport sur le Paysage des Fournisseurs 2024 de Chartis Research concernant les Solutions de Surveillance des Communications. L'entreprise a obtenu des scores élevés dans le Quadrant RiskTech sur les axes Potentiel de Marché et Complétude de l'Offre. SURVEIL-X, leur solution phare, a reçu la meilleure notation de sa catégorie pour ses capacités d'analyse audio, d'analyse vocale et d'analyse de détection. La solution offre une couverture complète de surveillance pour toutes les modalités de communication, avec des technologies avancées telles que la compréhension du langage naturel, la transcription intégrée et la gestion des cas intégrée.

NICE Actimize wurde im Vendor Landscape Report 2024 von Chartis Research zu Kategorie Leader in den Kommunikationsüberwachungslösungen positioniert. Das Unternehmen erzielte die höchsten Punktzahlen im RiskTech-Quadranten in den Dimensionen Marktpotenzial und Vollständigkeit des Angebots. SURVEIL-X, ihre Hauptlösung, erhielt die beste Bewertung seiner Klasse für Audio-, Sprach- und Erkennungsanalysen. Die Lösung bietet umfassende Überwachungsabdeckung für alle Kommunikationsmodalitäten und verfügt über fortschrittliche Technologien wie natürliche Sprachverarbeitung, integrierte Transkription und integriertes Fallmanagement.

Positive
  • Achieved highest rating scores in audio and voice analytics capabilities
  • Strong market position as Category Leader in Chartis Research report
  • Top performance across Market Potential axis, indicating strong client growth and business model
  • Advanced capabilities in data transformation and NLP analysis
Negative
  • None.

NICE Actimize’s SURVEIL-X achieved the report’s highest best-in-class rating scores in audio and voice analytics capabilities as well as in detection analytics

HOBOKEN, N.J.--(BUSINESS WIRE)-- NICE Actimize, a NICE (NASDAQ: NICE) business, has been positioned as a Category Leader in Chartis Research Communications Surveillance Solutions 2024 Vendor Landscape Report. Chartis Research, part of Infopro Digital, is a leading provider of research and analysis on the global market for risk technology.

NICE Actimize was positioned as among the highest placed vendors in the Chartis RiskTech Quadrant for Communications Surveillance Solutions, 2024, across the Market Potential axis, which measures client growth, market and growth strategy, business model, and financials, as well as the Completeness of Offering axis. NICE Actimize also scored among the report’s highest best-in-class rating scores in audio and voice analytics capabilities as well as in detection analytics. NICE Actimize was also noted as offering advanced capabilities in data transformation, NPL and document analysis and search capacity.

According to the 2024 Chartis report, complexity and diversity have been two key drivers in the 2024 communications surveillance quadrant. Firms that have tended to score higher in completeness of offering have invested more in complex behavioral monitoring and a focus on unifying data around communications themselves. This includes monitoring networks of individuals, analyzing metadata around individual communications and providing a more complex entity view.

We continue to innovate within our holistic communication surveillance solutions with advancements in artificial intelligence, more accurate transcription, and detection analytics. We’re continuing to work closely with our customers to help them optimize their compliance operations, lower costs and support the requirements of the changing regulatory landscape,” Chris Wooten, EVP, NICE.

NICE Actimize’s SURVEIL-X Communication solution provides comprehensive surveillance coverage for all communication modalities (email, chat, video, and voice), asset classes and languages, in a single cloud-ready solution. SURVEIL-X Communication includes advanced features like natural language understanding (NLU), built-in transcription, contextual querying, integrated case management and interactive dashboards, along with proven risk detection models which weed out false positives, bolster efficiency, drive down costs and reduce regulatory risk.

For additional information on SURVEIL-X Communication Surveillance, please click here.

About Chartis
Chartis Research is the leading provider of research and analysis on the global market for risk technology. It is part of Infopro Digital, which owns market-leading brands such as Risk and WatersTechnology. The goal of Chartis Research is to support enterprises as they drive business performance through improved risk management, corporate governance and compliance, and to help clients make informed technology and business decisions by providing in-depth analysis and actionable advice on virtually all aspects of risk technology.

RiskTech Quadrant®, RiskTech100® and FinTech QuadrantTM are registered trademarks of Infopro Digital Services Limited (http://www.chartis-research.com).

About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors; assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.

About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

Corporate Media Contact

Cindy Morgan-Olson, +1 646 408 5896, media@nice.com, ET



Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Source: NICE

FAQ

What recognition did NICE Actimize receive in the Chartis Research 2024 report?

NICE Actimize was positioned as a Category Leader in the Chartis Research Communications Surveillance Solutions 2024 Vendor Landscape Report, achieving the highest best-in-class rating scores in audio and voice analytics capabilities.

What are the key features of NICE Actimize's SURVEIL-X Communication solution?

SURVEIL-X Communication provides surveillance coverage for email, chat, video, and voice communications, featuring natural language understanding, built-in transcription, contextual querying, integrated case management, and interactive dashboards.

How did NICE (NASDAQ: NICE) perform in the RiskTech Quadrant for 2024?

NICE was positioned among the highest placed vendors in the RiskTech Quadrant across both the Market Potential axis and Completeness of Offering axis.

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