NICE Named a Leader In 2024 IDC MarketScape: Worldwide Conversational Intelligence and Analytics Vendor Assessment
NICE (Nasdaq: NICE) has been recognized as a Leader in the 2024 IDC MarketScape Worldwide Conversational Intelligence and Analytics Vendor Assessment, among 16 evaluated vendors. The recognition highlights NICE's CXone Mpower platform, which consolidates conversational intelligence and analytics into a single, AI-powered solution.
The IDC MarketScape report recommends NICE for organizations seeking a conversational analytics vendor with contact center, knowledge base, and customer self-service capabilities. The platform features over 1,000 pre-built CX AI models and is included in 97% of NICE's large enterprise deals over $1 million in ARR. The report emphasizes the platform's broad partner ecosystem and extensive vertical-specific AI model library, making it suitable for highly regulated industries.
NICE (Nasdaq: NICE) è stata riconosciuta come Leader nella Valutazione dei Fornitori di Intelligenza Conversazionale e Analitica IDC MarketScape 2024, tra 16 fornitori valutati. Questo riconoscimento sottolinea la piattaforma CXone Mpower di NICE, che consolida intelligenza conversazionale e analisi in un'unica soluzione potenziata dall'IA.
Il rapporto IDC MarketScape raccomanda NICE per le organizzazioni che cercano un fornitore di analisi conversazionale con capacità di contact center, base di conoscenze e servizi self-service per i clienti. La piattaforma presenta oltre 1.000 modelli AI CX predefiniti ed è inclusa nel 97% degli affari di grandi imprese di NICE superiori a 1 milione di dollari in ARR. Il rapporto enfatizza l'ampio ecosistema di partner della piattaforma e l'estesa libreria di modelli AI specifici per settore, rendendola adatta per settori altamente regolamentati.
NICE (Nasdaq: NICE) ha sido reconocida como Líder en la Evaluación de Proveedores de Inteligencia Conversacional y Analítica IDC MarketScape 2024, entre 16 proveedores evaluados. Este reconocimiento destaca la plataforma CXone Mpower de NICE, que consolida la inteligencia conversacional y la analítica en una única solución impulsada por IA.
El informe de IDC MarketScape recomienda a NICE para organizaciones que buscan un proveedor de análisis conversacional con capacidades de centro de contacto, base de conocimientos y autoservicio para clientes. La plataforma cuenta con más de 1,000 modelos de IA CX preconstruidos y está incluida en el 97% de los contratos de grandes empresas de NICE que superan 1 millón de dólares en ARR. El informe enfatiza el amplio ecosistema de socios de la plataforma y su extensa biblioteca de modelos de IA específicos por sector, lo que la hace adecuada para industrias altamente reguladas.
NICE (Nasdaq: NICE)는 2024 IDC MarketScape 전 세계 대화형 인텔리전스 및 분석 공급업체 평가에서 평가된 16개 공급업체 중 리더로 인정받았습니다. 이 인정은 NICE의 CXone Mpower 플랫폼을 강조하며, 이는 대화형 인텔리전스와 분석을 단일 AI 기반 솔루션으로 통합합니다.
IDC MarketScape 보고서는 고객 센터, 지식 기반 및 고객 셀프 서비스 기능을 갖춘 대화형 분석 공급업체를 찾고 있는 조직에 NICE를 추천합니다. 이 플랫폼은 1,000개 이상의 사전 구축된 CX AI 모델을 특징으로 하며, NICE의 100만 달러 이상의 ARR 대기업 거래의 97%에 포함됩니다. 이 보고서는 플랫폼의 광범위한 파트너 생태계와 산업별 AI 모델 라이브러리를 강조하여, 엄격하게 규제되는 산업에 적합하다고 강조합니다.
NICE (Nasdaq: NICE) a été reconnue comme leader dans l'Évaluation des Fournisseurs d'Intelligence Conversationnelle et d'Analytique IDC MarketScape 2024, parmi 16 fournisseurs évalués. Cette reconnaissance met en avant la plateforme CXone Mpower de NICE, qui consolide l'intelligence conversationnelle et l'analytique en une seule solution alimentée par l'IA.
Le rapport IDC MarketScape recommande NICE pour les organisations à la recherche d'un fournisseur d'analytique conversationnelle avec des capacités de centre de contact, de base de connaissances et de service client autonome. La plateforme propose plus de 1 000 modèles AI CX préconstruits et est incluse dans 97 % des contrats des grandes entreprises de NICE dépassant 1 million de dollars en ARR. Le rapport souligne l'écosystème de partenaires large de la plateforme et sa vaste bibliothèque de modèles AI spécifiques à chaque secteur, la rendant adaptée aux industries fortement réglementées.
NICE (Nasdaq: NICE) wurde als Marktführer in der 2024 IDC MarketScape Worldwide Conversational Intelligence and Analytics Vendor Assessment anerkannt, unter 16 bewerteten Anbietern. Diese Anerkennung hebt die CXone Mpower Plattform von NICE hervor, die konversationale Intelligenz und Analytik in einer einzigen, KI-gestützten Lösung konsolidiert.
Der IDC MarketScape-Bericht empfiehlt NICE für Organisationen, die einen Anbieter für konversationale Analytik mit Kontaktcenter-, Wissensdatenbank- und Self-Service-Funktionen suchen. Die Plattform bietet über 1.000 vorgefertigte CX AI-Modelle und ist in 97 % der großen Unternehmensgeschäfte von NICE über 1 Million USD ARR enthalten. Der Bericht betont das breite Partner-Ökosystem der Plattform und die umfangreiche, branchenspezifische AI-Modellbibliothek, die sie für stark regulierte Branchen geeignet macht.
- Named Leader in 2024 IDC MarketScape Assessment for Conversational Intelligence
- AI technology included in 97% of large enterprise deals over $1M in ARR
- Platform features over 1,000 pre-built CX AI models
- Strong presence in highly regulated industries with regulatory and compliance certifications
- None.
NICE’s breadth of offering and customer/market perception of innovation were highlighted as strengths
In part, the IDC MarketScape report states: “Consider NICE when you are looking for a conversational analytics vendor that also provides contact center, knowledge base, and customer self-service capabilities. NICE offers a broad partner ecosystem and massive vertical-specific AI model library that along with a number of regulatory and compliance certifications, can make it a good choice for a variety of highly regulated industries.”
The report notes, “If your organization is not using or evaluating conversational intelligence for reporting and analysis purposes, it should be. Many organizations have developed strong return-on-investment (ROI) results from the reports and analysis done for customer service and even internal operations.”
CXone Mpower is NICE’s industry-leading AI platform, redefining customer service automation with intelligent, end-to-end automation. By unifying workflows, empowering agents, and centralizing knowledge, CXone Mpower eliminates silos and drives large-scale service transformation. With over 1,000 pre-built CX AI models, it delivers AI-powered service at scale, helping businesses operate smarter and faster. AI is a cornerstone of CXone Mpower’s impact, included in
“Organizations that fail to harness conversational intelligence risk missing critical insights that drive business success,” said Dave Schubmehl, Research Vice President, AI and Automation at IDC. “NICE’s CXone Mpower AI platform empowers businesses with AI-driven intelligence to understand and optimize every customer service interaction—whether AI- or agent-led—resulting in smarter decision-making and improved service outcomes.”
Barry Cooper, President, CX Division, NICE, said, “CXone Mpower revolutionizes customer service by unifying conversational intelligence, real-time insights, and self-service analytics into a single AI-powered platform. By eliminating silos and automating reporting, businesses can make faster, smarter decisions with confidence—backed by industry-leading AI models and an extensive partner ecosystem.”
Visit the NICE website and learn more about CXone Mpower by clicking here.
About IDC MarketScape:
IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of technology suppliers can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective suppliers.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the
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Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Source: NICE
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