Parker's Kitchen Continues to Elevate the Customer Experience with NCR Voyix Self-Checkout Technology
Parker's Kitchen, a convenience store chain with 94+ locations in Georgia and South Carolina, has partnered with NCR Voyix (NYSE: VYX) to implement self-checkout technology across its stores. The technology is currently deployed at 62 sites, with plans for future expansion.
The implementation brings several key benefits including enhanced speed and efficiency in customer transactions, user-friendly interface, multiple payment options, and seamless integration with existing infrastructure. According to Scott Smith, Senior Director of IT at Parker's Kitchen, the technology allows team members to assist three customers simultaneously instead of one, resulting in faster checkout times.
The partnership aims to optimize operations and enhance customer experience at Parker's Kitchen stores, which are known for Southern-inspired food and high-quality products.
Parker's Kitchen, una catena di negozi di convenienza con oltre 94 sedi in Georgia e Carolina del Sud, ha collaborato con NCR Voyix (NYSE: VYX) per implementare la tecnologia di self-checkout nei suoi negozi. La tecnologia è attualmente disponibile in 62 punti vendita, con piani per ulteriori espansioni.
L'implementazione porta diversi vantaggi chiave, tra cui una maggiore velocità e efficienza nelle transazioni dei clienti, un'interfaccia intuitiva, opzioni di pagamento multiple e un'integrazione senza soluzione di continuità con l'infrastruttura esistente. Secondo Scott Smith, Direttore Senior IT di Parker's Kitchen, la tecnologia consente ai membri del team di assistere tre clienti contemporaneamente invece di uno, con conseguente riduzione dei tempi di checkout.
La partnership mira a ottimizzare le operazioni e migliorare l'esperienza del cliente nei negozi di Parker's Kitchen, noti per il cibo ispirato al Sud e per i prodotti di alta qualità.
Parker's Kitchen, una cadena de tiendas de conveniencia con más de 94 ubicaciones en Georgia y Carolina del Sur, se ha asociado con NCR Voyix (NYSE: VYX) para implementar tecnología de autoservicio en sus tiendas. La tecnología se está utilizando actualmente en 62 sitios, con planes para una futura expansión.
La implementación trae varios beneficios clave, incluyendo mayor velocidad y eficiencia en las transacciones de los clientes, una interfaz fácil de usar, múltiples opciones de pago y una integración fluida con la infraestructura existente. Según Scott Smith, Director Senior de IT en Parker's Kitchen, la tecnología permite que los miembros del equipo asistan a tres clientes simultáneamente en lugar de uno, lo que resulta en tiempos de pago más rápidos.
La asociación tiene como objetivo optimizar las operaciones y mejorar la experiencia del cliente en las tiendas de Parker's Kitchen, que son conocidas por su comida inspirada en el Sur y productos de alta calidad.
파커스 주방은 조지아주와 사우스캐롤라이나주에 94개 이상의 지점을 둔 편의점 체인으로, NCR 보이릭스 (NYSE: VYX)와 협력하여 매장 전역에 셀프 체크아웃 기술을 도입했습니다. 이 기술은 현재 62개 매장에서 사용되고 있으며, 향후 확장 계획이 있습니다.
이 구현은 고객 거래 속도와 효율성을 높이고, 사용자 친화적인 인터페이스, 다양한 결제 옵션 및 기존 인프라와의 원활한 통합 등 여러 주요 이점을 제공합니다. 파커스 주방의 IT 수석 이사인 스콧 스미스에 따르면, 이 기술은 팀원이 한 번에 한 명이 아니라 세 명의 고객을 동시에 지원할 수 있게 하여 더 빠른 체크아웃 시간을 제공합니다.
이번 파트너십은 파커스 주방 매장에서 운영 최적화 및 고객 경험 향상을 목표로 하며, 남부 지역에서 영감을 받은 음식과 고품질 제품으로 유명합니다.
Parker's Kitchen, une chaîne de magasins de proximité avec plus de 94 emplacements en Géorgie et en Caroline du Sud, s'est associée à NCR Voyix (NYSE: VYX) pour mettre en œuvre la technologie de libre-service dans ses magasins. La technologie est actuellement déployée dans 62 sites, avec des projets d'expansion future.
Cette mise en œuvre apporte plusieurs avantages clés, y compris une rapidité et une efficacité améliorées dans les transactions des clients, une interface conviviale, plusieurs options de paiement et une intégration fluide avec l'infrastructure existante. Selon Scott Smith, directeur senior des technologies de l'information chez Parker's Kitchen, la technologie permet aux membres de l'équipe d'assister trois clients simultanément plutôt qu'un, ce qui se traduit par des temps de passage à la caisse plus rapides.
Ce partenariat vise à optimiser les opérations et à améliorer l'expérience client dans les magasins Parker's Kitchen, qui sont connus pour leur cuisine inspirée du Sud et leurs produits de haute qualité.
Parker's Kitchen, eine Convenience-Store-Kette mit über 94 Standorten in Georgia und South Carolina, hat sich mit NCR Voyix (NYSE: VYX) zusammengeschlossen, um in seinen Filialen Selbstbedienungskassen zu implementieren. Die Technologie ist derzeit an 62 Standorten im Einsatz, mit Plänen für zukünftige Expansionen.
Die Implementierung bietet mehrere wichtige Vorteile, darunter eine höhere Geschwindigkeit und Effizienz bei Kunden Transaktionen, eine benutzerfreundliche Oberfläche, mehrere Zahlungsmöglichkeiten und eine nahtlose Integration mit der bestehenden Infrastruktur. Laut Scott Smith, Senior Director of IT bei Parker's Kitchen, ermöglicht die Technologie den Teammitgliedern, gleichzeitig drei Kunden anstelle von einem zu bedienen, was zu schnelleren Checkout-Zeiten führt.
Die Partnerschaft hat zum Ziel, die Abläufe zu optimieren und das Kundenerlebnis in den Parker's Kitchen-Filialen zu verbessern, die bekannt sind für südlich inspirierte Speisen und qualitativ hochwertige Produkte.
- Implementation of self-checkout technology in 62 locations with expansion plans
- Increased operational efficiency with staff able to assist triple the number of customers
- Integration with existing infrastructure without disruption
- None.
Insights
This strategic implementation at Parker's Kitchen represents a compelling validation of NCR Voyix's market position in retail technology solutions. The deployment across 62 locations, with expansion plans, signals strong market confidence and presents multiple revenue opportunities:
- Immediate hardware and implementation revenue from the current deployment
- Potential recurring revenue through maintenance contracts and software licensing
- Future expansion revenue as Parker's Kitchen grows beyond its 94 locations
The convenience store sector is undergoing rapid digital transformation, with self-checkout technology becoming a critical differentiator. This implementation demonstrates NCR Voyix's ability to capture market share in this evolving landscape. The operational efficiency gains reported by Parker's Kitchen - particularly the 3x increase in customer service capacity - provide a strong reference case for similar retailers, potentially accelerating market adoption.
The seamless integration capability highlighted in the deployment is particularly significant, as it addresses a major concern for retailers considering technology upgrades. This competitive advantage could help NCR Voyix capture a larger share of the $13.5 billion global self-checkout systems market, which is experiencing robust growth due to labor cost pressures and changing consumer preferences.
From a financial perspective, this implementation model combines immediate revenue recognition from hardware sales with potential long-term recurring revenue streams from maintenance and software services. This hybrid revenue model enhances predictability and stability of future cash flows, while the expansion potential provides additional upside.
Parker’s Kitchen, which offers Southern-inspired food, high-quality products and superior customer service, is using NCR Voyix self-checkout technology at 62 sites with plans to expand to more locations in the coming years.
“NCR Voyix self-checkout has allowed Parker’s Kitchen to optimize the guest shopping experience, especially during peak shopping times,” said Scott Smith, Senior Director of IT at Parker’s Kitchen. “Our team members can assist three customers at once, rather than one, resulting in faster checkout times and more efficient service.”
Some of the benefits of adding NCR Voyix self-checkout to Parker’s Kitchen include:
- Enhanced speed and efficiency – Allowing customers to complete their transactions quickly and independently.
- Easy to use – A user experience that is familiar to guests.
- Multiple payment options – Ensuring all customers can transact at the self-checkout as they wish.
- Seamless integration – Integrating easily into the company’s existing infrastructure, without disruption to the store flow.
- Store team efficiency – Enabling team members to monitor and assist several customers simultaneously.
“Parker’s Kitchen is redefining what convenience fuel retail looks like,” said Eric Schoch, Executive Vice President and President of Retail at NCR Voyix. “Parker’s is fulfilling consumer demand for things like fresh food, a robust beverage selection and elevated quick gifts, all while deploying technology to create a frictionless experience. The addition of our self-checkout technology will further help Parker’s Kitchen meet customer needs and optimize operations.”
Discover how NCR Voyix is shaping the future of retail technology, helping retailers leave complexity behind and run the store seamlessly.
About NCR Voyix
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems through experiences with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in
About Parker’s Kitchen:
Honored as the Convenience Store Decisions Chain of the Year, Parker’s Kitchen is strategically redefining the nation’s convenience store industry, offering customers high-quality products, freshly prepared food and superior customer service at retail stores throughout
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Source: NCR Voyix Corporation
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