Welcome to our dedicated page for Freshworks news (Ticker: FRSH), a resource for investors and traders seeking the latest updates and insights on Freshworks stock.
Freshworks Inc. (NASDAQ: FRSH) is a SaaS company that builds uncomplicated service software for customer and employee experiences, and its news flow reflects this focus on CX, EX, and AI-powered service operations. On this page, readers can follow company announcements about product innovation, financial performance, leadership changes, and strategic initiatives.
Recent Freshworks news has highlighted new AI capabilities across its core products. The company has unveiled enhancements to Freshservice, its AI-powered IT Service Management platform, including Freddy AI Agents and Freddy AI Insights that aim to resolve issues faster, prevent problems earlier, and give IT leaders conversational insights into service patterns. It has also announced updates to Freshdesk, its customer service solution, such as the Freshdesk Command Center, vertical AI agents for industries like eCommerce and fintech, and Freddy AI Insights for CX teams.
Freshworks’ news releases also cover enterprise service management developments, including Freshservice for Business Teams becoming available as a standalone product for non-IT functions like HR, Finance, and Legal. In addition, the company has reported a definitive agreement to acquire FireHydrant, an AI-powered incident management platform, to deepen its IT service and operations portfolio as an AI-native ServiceOps solution.
Investors and observers will also find earnings announcements, guidance updates, and details on events such as Investor Day, where Freshworks discusses its vision, strategy, and financial outlook. Leadership appointments, such as new executives in marketing and sales roles, are another recurring theme in the company’s news. This page offers a centralized view of these updates for anyone tracking FRSH stock, Freshworks’ product evolution, or its AI and service management strategy.
Freshworks (NASDAQ: FRSH) appointed Kuntal Vahalia as Senior Vice President, Partnership Channel, effective April 9, 2026. He will lead global partner strategy and report to Chief Revenue Officer Ian Tickle.
Freshworks said this hire supports its upmarket push, GSI partnerships, and EX segment, which surpassed $500 million ARR, growing 26% YoY as of Q4 2025.
Freshworks (NASDAQ: FRSH) will report its first quarter 2026 financial results on Tuesday, May 5, 2026 after market close.
A live audio webcast will begin at 2:00 p.m. PT / 5:00 p.m. ET on May 5; a replay and the press release will be available at https://ir.freshworks.com.
Freshworks (NASDAQ: FRSH) on April 2, 2026 redefined Freshservice IT Asset Management by adding continuous infrastructure discovery and dependency mapping native to the platform. The update unifies ITAM, ITSM, and ITOM to provide a high‑integrity CMDB, AI‑ready operational context, live dependency maps, and automated discovery across hybrid environments.
Highlights include predictive impact analysis, configuration drift detection, license harvesting, FireHydrant integration for faster incident response, and governance improvements to reduce audit and security risk.
Freshworks (NASDAQ: FRSH) promoted Ian Tickle to Chief Revenue Officer, unifying global sales, customer success and customer experience under one leader effective immediately.
The company confirmed the departure of Mika Yamamoto and reiterated Q1 2026 and full-year 2026 financial estimates after reporting profitability, record free cash flow, and raised 2026 revenue estimates in its Q4 and full-year 2025 results.
Freshworks (NASDAQ: FRSH) announced a Board-authorized $400 million share repurchase program on Feb. 26, 2026. The company said it achieved GAAP profitability in 2025, generated over $223M in free cash flow and $0.76 per diluted share, both nearly tripling versus 2023.
Repurchases may occur in the open market, via negotiated transactions, and under Rule 10b-18 or 10b5-1 plans; timing, amount, and price are at the company's discretion and the program may be suspended.
Freshworks (NASDAQ: FRSH) will participate in two investor conferences in early March 2026 with senior executives presenting fireside chats.
Tyler Sloat, COO and CFO, will speak at Citizens Technology Conference on March 2, 2026 at 9:30 a.m. PT. Dennis Woodside, CEO and President, will speak at Morgan Stanley TMT Conference on March 4, 2026 at 8:30 a.m. PT. Audio webcast replays will be accessible on Freshworks investor relations.
Freshworks (NASDAQ: FRSH) reported fourth quarter and full year 2025 results with 2025 revenue of $838.8M, up 16% YoY and Q4 revenue of $222.7M, up 14% YoY. The company delivered positive GAAP and non-GAAP operating income, strong cash generation, and exceeded revenue and non-GAAP operating margin guidance.
Key operational highlights: EX business surpassed $500M ARR, Enterprise Service Management and Device42 each exceeded $40M ARR, Freddy AI crossed $25M ARR, and cash and marketable securities totaled $843.7M as of December 31, 2025.
Freshworks (NASDAQ: FRSH) will announce fourth quarter and full year results for the period ended December 31, 2025 on Tuesday, February 10, 2026 following market close. A live audio webcast will start at 2:00 p.m. PT / 5:00 p.m. ET the same day to review financial results and business highlights. The audio webcast and a replay will be accessible via the Freshworks investor relations website at https://ir.freshworks.com. The company said the press release will be posted on the investor site prior to the webcast.
Freshworks (NASDAQ: FRSH) named Kady Srinivasan as Chief Marketing Officer effective Jan 7, 2026. Srinivasan brings over 15 years of SaaS marketing leadership and will report to Mika Yamamoto while leading global marketing to amplify Freshworks' AI-assisted service software strategy.
Her prior roles include CMO at You.com and Lightspeed Commerce (NYSE: LSPD), where she is credited with 25% year-over-year growth, doubling market share in key regions and quadrupling marketing efficiency, and positions at Klaviyo and Owlet Baby Care. Srinivasan also advises AI startups and holds an MBA from UNC Chapel Hill.
Freshworks (NASDAQ: FRSH) signed a definitive agreement to acquire FireHydrant, an AI-powered incident management and reliability platform, to deepen its IT service and operations portfolio.
The combination will unify Freshservice ITSM with FireHydrant ITOM into an AI-native ServiceOps solution designed for unified visibility, faster incident response, and proactive IT resilience. FireHydrant serves customers including Palo Alto Networks, BP, and Qlik. The acquisition is expected to close in Freshworks' first fiscal quarter of 2026, subject to customary closing conditions.