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Markel appoints Casualty Claims Manager in Australia

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Markel (NYSE: MKL) has appointed Scott Jordan as Claims Manager, Casualty for its Australian operations. Jordan brings over 20 years of insurance claims industry experience, including more than 12 years at Chubb where he served as Team Leader of Casualty Claims. His extensive background includes positions at RBS Insurance, Marsh McLennan, and NFU Mutual in both the UK and Australia.

Based in Sydney, Jordan will report to Lisa Mitchell, Markel's Head of Claims in Australia. The appointment demonstrates Markel's commitment to strengthening its local expertise and customer service in the Australian market. Jordan's expertise in managing complex and high-value claims, along with his proven team leadership abilities, aligns with Markel's focus on delivering exceptional customer service and optimal claims outcomes.

Markel (NYSE: MKL) ha nominato Scott Jordan come Responsabile Reclami, Settore Infortuni, per le sue operazioni australiane. Jordan porta con sé oltre 20 anni di esperienza nel settore dei reclami assicurativi, di cui più di 12 anni trascorsi presso Chubb, dove ha ricoperto il ruolo di Team Leader per i Reclami Infortuni. Il suo ampio background include esperienze presso RBS Insurance, Marsh McLennan e NFU Mutual sia nel Regno Unito che in Australia.

Con sede a Sydney, Jordan riporterà a Lisa Mitchell, Responsabile dei Reclami di Markel in Australia. La nomina dimostra l'impegno di Markel a rafforzare la propria esperienza locale e il servizio clienti nel mercato australiano. L'expertise di Jordan nella gestione di reclami complessi e di alto valore, insieme alle sue comprovate capacità di leadership, si allinea con l'obiettivo di Markel di offrire un servizio clienti eccezionale e risultati ottimali per i reclami.

Markel (NYSE: MKL) ha nombrado a Scott Jordan como Gerente de Reclamaciones, Casualidad, para sus operaciones en Australia. Jordan aporta más de 20 años de experiencia en la industria de reclamaciones de seguros, incluidos más de 12 años en Chubb, donde se desempeñó como Líder de Equipo de Reclamaciones de Casualidad. Su amplia trayectoria incluye posiciones en RBS Insurance, Marsh McLennan y NFU Mutual tanto en el Reino Unido como en Australia.

Con sede en Sídney, Jordan reportará a Lisa Mitchell, Jefa de Reclamaciones de Markel en Australia. La designación demuestra el compromiso de Markel para fortalecer su experiencia local y el servicio al cliente en el mercado australiano. La experiencia de Jordan en la gestión de reclamaciones complejas y de alto valor, junto con sus probadas habilidades de liderazgo de equipo, se alinea con el enfoque de Markel en ofrecer un servicio al cliente excepcional y resultados óptimos en las reclamaciones.

Markel (NYSE: MKL)가 Scott Jordan을 호주 운영의 우발사고 청구 관리자(Claims Manager, Casualty)로 임명했습니다. Jordan은 보험 청구 업계에서 20년 이상의 경험을 가지고 있으며, 그 중 12년 이상을 Chubb에서 근무하며 우발사고 청구 팀 리더로 일했습니다. 그의 폭넓은 경력에는 영국과 호주에서 RBS Insurance, Marsh McLennan, NFU Mutual에서의 직책이 포함됩니다.

시드니에 본사를 둔 Jordan은 호주 Markel의 청구 책임자인 Lisa Mitchell에게 보고할 것입니다. 이번 임명은 Markel이 호주 시장에서 지역 전문성과 고객 서비스 강화를 위한 의지를 보여줍니다. 복잡하고 고부가가치 청구를 관리하는 Jordan의 전문성과 그의 입증된 팀 리더십 능력은 Markel이 탁월한 고객 서비스와 최적의 청구 결과를 제공하는 데 중점을 두고 있음을 반영합니다.

Markel (NYSE: MKL) a nommé Scott Jordan au poste de Responsable des Réclamations, Dommages, pour ses opérations en Australie. Jordan apporte plus de 20 ans d'expérience dans le secteur des réclamations d'assurance, dont plus de 12 ans chez Chubb où il a exercé en tant que Responsable d'Équipe des Réclamations Dommages. Son vaste parcours comprend des postes chez RBS Insurance, Marsh McLennan et NFU Mutual au Royaume-Uni et en Australie.

Basé à Sydney, Jordan rendra compte à Lisa Mitchell, Responsable des Réclamations de Markel en Australie. La nomination démontre l'engagement de Markel à renforcer son expertise locale et son service clientèle sur le marché australien. L'expertise de Jordan dans la gestion de réclamations complexes et de grande valeur, ainsi que ses compétences avérées en leadership d'équipe, correspondent à l'objectif de Markel de fournir un service client exceptionnel et des résultats optimaux en matière de réclamations.

Markel (NYSE: MKL) hat Scott Jordan zum Schadensmanager für Personenschäden in seinen australischen Operationen ernannt. Jordan bringt über 20 Jahre Erfahrung in der Versicherungsanspruchsbranche mit, darunter mehr als 12 Jahre bei Chubb, wo er als Teamleiter für Personenschadenansprüche tätig war. Sein umfangreicher Hintergrund umfasst Positionen bei RBS Insurance, Marsh McLennan und NFU Mutual sowohl im Vereinigten Königreich als auch in Australien.

Mit Sitz in Sydney wird Jordan an Lisa Mitchell, die Leiterin der Schadenabteilung von Markel in Australien, berichten. Die Ernennung zeigt Markels Engagement, seine lokale Expertise und den Kundenservice auf dem australischen Markt zu stärken. Jordans Fachwissen in der Verwaltung komplexer und hochvolumiger Ansprüche sowie seine nachgewiesenen Führungsfähigkeiten sorgen dafür, dass Markel sich auf die Bereitstellung eines außergewöhnlichen Kundenservices und optimaler Schadenergebnisse konzentriert.

Positive
  • Strategic expansion of Australian operations with experienced leadership hire
  • Addition of over 20 years of industry expertise in complex claims management
  • Strengthening of local market presence and customer service capabilities
Negative
  • None.

MELBOURNE, Australia, Jan. 16, 2025 /PRNewswire/ -- Markel, the insurance operations within Markel Group Inc. (NYSE: MKL), has announced the appointment of Scott Jordan as Claims Manager, Casualty – Australia.

Scott joins Markel after more than 12 years at Chubb, where he was most recently Team Leader of Casualty Claims. He has more than 20 years of experience in the insurance claims industry in the UK and Australia, where he has managed claims across all lines of business at companies including RBS Insurance, Marsh McLennan, and NFU Mutual.

Scott is an industry leader in the Casualty space, with deep experience managing complex and high value claims and proven strength managing a team of specialist claims handlers. At Markel, he will continue to focus on providing exceptional customer service while achieving the best claims outcomes for Markel's clients and stakeholders.

Scott will be based in Sydney and report to Markel's Head of Claims in Australia, Lisa Mitchell, who commented: "We're delighted that Scott has chosen to join us at Markel. We feel fortunate that our vision and approach has attracted an extremely capable and proactive claims professional to be our inaugural Casualty Claims Manager in Australia. Scott's addition to our team reflects our commitment to serve our customers with local expertise and empowerment."

Ahmed Farag, Head of Casualty, Australia at Markel, said: "We're absolutely thrilled to have Scott join Markel. With his specialisation in complex casualty claims and international experience, we're confident that Scott will be an important asset to the team. Scott also is a firm believer in putting our customers and brokers first, which is a true reflection of the Markel core values in action."

About Markel
We are Markel, a leading global specialty insurer with a truly people-first approach. As the insurance operations within Markel Group Inc. (NYSE: MKL), we operate the Markel Specialty, Markel International, and Markel Global Reinsurance divisions, as well as State National, our portfolio protection and program services operations, and Nephila, our insurance-linked securities operations. Our broad array of capabilities and expertise allow us to create intelligent solutions for the most complex risk management needs. However, it is our people – and the deep, valued relationships they develop with colleagues, brokers and clients – that differentiates us worldwide.

 

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SOURCE Markel

FAQ

Who is Scott Jordan and what is his new role at Markel (NYSE: MKL)?

Scott Jordan has been appointed as Claims Manager, Casualty – Australia at Markel. He joins with over 20 years of insurance claims industry experience, previously serving as Team Leader of Casualty Claims at Chubb for more than 12 years.

What experience does Markel's new Claims Manager bring to the company?

Scott Jordan brings over 20 years of insurance claims industry experience from both UK and Australia, including positions at Chubb, RBS Insurance, Marsh McLennan, and NFU Mutual, with expertise in managing complex and high-value claims.

How does Scott Jordan's appointment align with Markel's Australian strategy?

The appointment aligns with Markel's strategy to strengthen its local expertise and customer service in Australia, demonstrating commitment to serving customers with local expertise and empowerment.

Who will Scott Jordan report to in his new role at Markel Australia?

Scott Jordan will be based in Sydney and report to Lisa Mitchell, Markel's Head of Claims in Australia.

Markel Group Inc.

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