MetLife Receives Prestigious CIO 100 Award

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MetLife Holdings Digital Customer Experience by MetLife, Inc. (NYSE: MET) wins CIO 100 Award for innovative digital self-service solution. The platform enhances customer care, reduces costs, and drives operational efficiencies, becoming the primary channel for customer interactions.

MetLife Holdings Digital Customer Experience chosen for CIO 100 Awards, which exemplify the highest level of strategic and operational excellence in information technology.

NEW YORK--(BUSINESS WIRE)-- MetLife, Inc. (NYSE: MET) Holdings Digital Customer Experience has earned the company a spot as one of the prestigious 2024 CIO 100 award winners.

For more than 30 years, the CIO 100 Awards from Foundry’s CIO have recognized innovative organizations around the world that exemplify the highest level of strategic and operational excellence in information technology.

The Digital Customer Experience is a contemporary digital self-service solution for the MetLife Holdings business segment, which includes Long Term Care, Retail Life, Retail Annuity, and Group Annuity products.

It provides customers and other stakeholders, including sales agents and customer service representatives, with a holistic view of their products. The platform allows them to perform a number of transactions throughout the policy lifecycle, including Demographic updates, Remittance, Disbursements, Funds Management, Claims Management, and eDelivery.

“Customer care is at the center of everything we do here at MetLife,” said Bill Pappas, MetLife’s Head of Global Technology and Operations. “The MetLife Holdings Digital Customer Experience project is another example of how we’re bringing our company purpose to life.”

The new platform enhances the overall customer experience, reduces costs and drives operational efficiencies. Since its rollout, it has become the primary channel for customer interactions and engagement with MetLife’s four million policyholders and their beneficiaries.

“Our cross-functional technology and business teams partnered to make the MetLife Holdings Digital Customer Experience a reality," said Ramy Tadros, MetLife’s Head of U.S. Business and MetLife Holdings. “This shows that it’s truly #AllTogetherPossible when employees come together in collaboration, work with agility and think differently.”

Executives from the winning companies will be recognized at the CIO 100 Symposium & Awards later this year.

About MetLife
MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates (“MetLife”), is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help individual and institutional customers build a more confident future. Founded in 1868, MetLife has operations in more than 40 markets globally and holds leading positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. For more information, visit www.metlife.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20240320629245/en/

MetLife

Mark Pipitone

704-303-4612

mark.pipitone@metlife.com

Source: MetLife, Inc.

FAQ

What award did MetLife Holdings Digital Customer Experience win?

MetLife Holdings Digital Customer Experience won the CIO 100 Award for innovative digital solutions.

What is the purpose of the Digital Customer Experience platform?

The platform provides a contemporary digital self-service solution for MetLife Holdings business segment, offering a holistic view of products and enabling various transactions.

Who is the Head of Global Technology and Operations at MetLife?

Bill Pappas is the Head of Global Technology and Operations at MetLife.

How has the new platform impacted customer interactions?

Since its rollout, the platform has become the primary channel for interactions and engagement with MetLife's four million policyholders and their beneficiaries.

When will the executives from winning companies be recognized?

Executives from the winning companies will be recognized at the CIO 100 Symposium & Awards later this year.