LivePerson appoints Kevin Meeks as Chief Customer Officer to help brands maximize ROI of digital conversations

Rhea-AI Summary

LivePerson (LPSN) appoints Chief Customer Officer Kevin Meeks, a seasoned customer experience leader, to drive customer success and revenue growth. Meeks brings a wealth of experience from high-growth companies like VMware, DocuSign, and Splunk, with a proven track record of improving gross retention rates and driving revenue. His appointment aims to enhance customer experience and help brands maximize their investments in LivePerson's AI-empowered platform.

Accomplished customer experience leader with track record of driving industry-best gross retention rates joins leading digital conversations company

NEW YORK, Feb. 21, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, today announced the appointment of Chief Customer Officer Kevin Meeks. An established customer experience leader with a track record of success driving revenue and improvements in gross retention, Meeks will be the company's first Chief Customer Officer, responsible for helping customer brands fully realize the value of their investments in LivePerson's award-winning platform for AI-empowered digital customer conversations.

Over the past two decades, Meeks has led winning customer-centric organizations at high-growth companies, including building and scaling both pre-sales and customer success teams. Most recently, he served as Senior Vice President, Customer Success at VMware, where he led a 1,400-person global success organization. During Meek's tenure, VMware achieved annual recurring revenue of over $4 billion and double digit improvement in gross retention rates.

Prior to VMware, Meeks led customer success, experience, and renewals organizations in roles including Vice President, Customer Success at DocuSign, Chief Customer Officer at Apptio, and Senior Vice President, Global Customer Success and Renewals at Splunk, where he drove double-digit improvement in both net and gross retention rates. He has also served as a consultant to chief customer officers and leadership teams at the world's top enterprises — working hand-in-hand with them to develop highly effective customer experience roadmaps — including as a member of the Strategic Advisory Board at Gainsight, the world's leading customer success platform.

"Kevin is a tried-and-true leader with a proven track record helping customers get the most out of their investments in enterprise software. I can think of no better fit for LivePerson's first-ever Chief Customer Officer role, and am confident that with his guidance, we will expedite success for both our customers and the teams that support them," said John Sabino, CEO of LivePerson. "On a personal note, this marks the third time I've worked with Kevin, and I've experienced firsthand his expertise and commitment to adding value to every touchpoint with  customers. It's a true pleasure to welcome him to LivePerson's team of experts."

"Having admired LivePerson's innovation leading an entire industry forward, I'm excited to join the company at this pivotal time in its history, and to team up again with John as he leads us to a new period of high performance and growth." said Meeks. "As a customer success leader, I'm particularly impressed by the caliber of LivePerson's enterprise customers — and I'm especially looking forward to spending time in the field with them."

To learn more about LivePerson's solutions for digital customer conversations, visit liveperson.com.

About LivePerson, Inc.
LivePerson (NASDAQ: LPSN) is the enterprise leader in digital customer conversations. The world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better business outcomes. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.

Forward Looking Statements

Statements in this press release regarding LivePerson that are not historical facts are forward-looking statements and are subject to risks and uncertainties that could cause actual future events or results to differ materially from such statements. Any such forward-looking statements, including but not limited to financial guidance, are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. It is routine for our internal projections and expectations to change as the quarter and year progress, and therefore it should be clearly understood that the internal projections and beliefs upon which we base our expectations may change. Although these expectations may change, we are under no obligation to inform you if they do. Some of the factors that could cause actual results to differ materially from the forward-looking statements contained herein include, without limitation: our ability to retain key personnel, attract new personnel and to manage staff attrition; strain on our personnel resources and infrastructure from supporting our existing and growing customer base; our ability to retain existing customers and cause them to purchase additional services and to attract new customers; major public health issues; the ability to successfully integrate past or potential future acquisitions; our ability to secure additional financing to execute our business strategy; lengthy sales cycles; delays in our implementation cycles; payment-related risks; potential fluctuations in our quarterly revenue and operating results; the material weakness in our internal controls and limitations on the effectiveness of our controls; non-payment or late payment of amounts due to us from a significant number of customers; volatility in the capital markets; recognition of revenue from subscriptions; customer retention and engagement; our ability to develop and maintain successful relationships with partners, service partners, social media and other third-party consumer messaging platforms and endpoints; our ability to effectively operate on mobile devices; the highly competitive markets in which we operate; general economic conditions; failures or security breaches in our services, those of our third party service providers, or in the websites of our customers; regulation or possible misappropriation of personal information belonging to our customers' Internet users; US and international laws and regulations regarding privacy and data protection and increased public scrutiny of privacy and security issues that could result in increased government regulation and other legal obligations; new regulatory or other legal requirements that could materially impact our business; governmental export controls and economic sanctions; industry-specific regulation and unfavorable industry-specific laws, regulations or interpretive positions; future regulation of the Internet or mobile devices; technology-related defects that could disrupt the LivePerson services; our ability to protect our intellectual property rights or potential infringement of the intellectual property rights of third parties; the use of AI in our product offerings; the presence of, and difficulty in correcting, errors, failures or "bugs" in our products; our ability to license necessary third party software for use in our products and services, and our ability to successfully integrate third party software; potential adverse impact due to foreign currency and cryptocurrency exchange rate fluctuations; additional regulatory requirements, tax liabilities, currency exchange rate fluctuations and other risks if and as we expand; risks related to our operations in Israel; potential failure to meeting service level commitments to certain customers; legal liability and/or negative publicity for the services provided to consumers via our technology platforms; technological or other defects that could disrupt or negatively impact our services; our ability to maintain our reputation; changes in accounting principles generally accepted in the United States; natural catastrophic events and interruption to our business by man-made problems; potential limitations on our ability to use net operating losses to offset future taxable income; risks related to our common stock being traded on more than one securities exchange; and other factors described in the "Risk Factors" section of the Company's Annual Report on Form 10-K for the year ended December 31, 2022, filed with the SEC on March 16, 2023. This list is intended to identify only certain of the principal factors that could cause actual results to differ from those discussed in the forward-looking statements. Readers are referred to the Company's reports and documents filed from time to time by us with the Securities and Exchange Commission for a discussion of these and other important factors that could cause actual results to differ from those discussed in forward-looking statements.

CONTACT: Mike Tague, mtague@liveperson.com 

 

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SOURCE LivePerson, Inc.

FAQ

Who is LivePerson's new Chief Customer Officer?

LivePerson's new Chief Customer Officer is Kevin Meeks.

What is Kevin Meeks' background?

Kevin Meeks is an accomplished customer experience leader with a track record of success in driving revenue and improving gross retention rates at high-growth companies.

Which companies has Kevin Meeks worked for previously?

Kevin Meeks has previously worked for companies like VMware, DocuSign, and Splunk in customer success, experience, and renewals roles.

What is LivePerson's goal with Kevin Meeks' appointment?

LivePerson aims to enhance customer experience, drive revenue growth, and help brands maximize their investments in LivePerson's AI-empowered platform with Kevin Meeks' appointment as Chief Customer Officer.