LivePerson Appoints Christopher Mina as Chief Technology & Product Officer to Transform Customer Engagement at Scale
LivePerson (LPSN) has appointed Christopher Mina as Chief Technology & Product Officer to enhance customer experience and accelerate innovation. Mina, who previously served as Head of Voice and VP of Product and Engineering at LivePerson, joins from Vonage where he guided product and business strategy for their Global Apps business. In his new role, he will set LivePerson's product vision and oversee engineering and product operations.
During his previous tenure at LivePerson, Mina led voice initiatives and managed several acquisitions including Tenfold, Voicebase, and AI Foundation. His experience includes directing engineering and product at RingCentral, with expertise in digital, CCaaS, and conversational AI communication platforms.
LivePerson (LPSN) ha nominato Christopher Mina come Chief Technology & Product Officer per migliorare l'esperienza del cliente e accelerare l'innovazione. Mina, che in precedenza ha ricoperto il ruolo di Responsabile Voce e VP di Prodotto e Ingegneria presso LivePerson, proviene da Vonage, dove ha guidato la strategia di prodotto e aziendale per il loro business Global Apps. Nel suo nuovo ruolo, stabilirà la visione del prodotto di LivePerson e supervisionerà l'ingegneria e le operazioni sui prodotti.
Durante la sua precedente esperienza in LivePerson, Mina ha guidato iniziative vocali e gestito numerose acquisizioni, tra cui Tenfold, Voicebase e AI Foundation. La sua esperienza include la direzione dell'ingegneria e del prodotto in RingCentral, con competenze nelle piattaforme di comunicazione digitali, CCaaS e AI conversazionale.
LivePerson (LPSN) ha nombrado a Christopher Mina como Director de Tecnología y Producto para mejorar la experiencia del cliente y acelerar la innovación. Mina, que anteriormente se desempeñó como Jefe de Voz y VP de Producto e Ingeniería en LivePerson, se une a la empresa procedente de Vonage, donde guiaba la estrategia de producto y negocio para su división de Aplicaciones Globales. En su nuevo cargo, establecerá la visión del producto de LivePerson y supervisará la ingeniería y las operaciones de producto.
Durante su anterior período en LivePerson, Mina lideró iniciativas de voz y gestionó varias adquisiciones, incluyendo Tenfold, Voicebase y AI Foundation. Su experiencia incluye la dirección de ingeniería y producto en RingCentral, con conocimientos en plataformas de comunicación digitales, CCaaS y AI conversacional.
라이브퍼슨 (LPSN)은 고객 경험을 향상하고 혁신을 가속화하기 위해 크리스토퍼 미나를 최고 기술 및 제품 책임자로 임명했습니다. 미나는 이전에 라이브퍼슨의 음성 담당 부사장 및 제품과 엔지니어링 부문에서 근무했으며, 본래 Vonage에서 글로벌 앱 비즈니스의 제품 및 비즈니스 전략을 이끌었습니다. 그의 새로운 역할에서 그는 라이브퍼슨의 제품 비전을 설정하고 엔지니어링 및 제품 운영을 감독할 것입니다.
라이브퍼슨에서의 이전 경력 동안 미나는 음성 이니셔티브를 주도하고 Tenfold, Voicebase, AI Foundation과 같은 여러 인수 과정도 관리했습니다. 그의 경험에는 RingCentral에서의 엔지니어링 및 제품 관리가 포함되며, 디지털, CCaaS, 대화형 AI 커뮤니케이션 플랫폼에 대한 전문성을 가지고 있습니다.
LivePerson (LPSN) a nommé Christopher Mina au poste de directeur technologique et produit pour améliorer l'expérience client et accélérer l'innovation. Mina, qui a précédemment occupé le poste de responsable de la voix et VP de produit et ingénierie chez LivePerson, rejoint la société après avoir travaillé chez Vonage où il a guidé la stratégie produit et commerciale de leur division des applications globales. Dans son nouveau rôle, il établira la vision produit de LivePerson et supervisera les opérations d'ingénierie et de produit.
Au cours de son précédent mandat chez LivePerson, Mina a dirigé des initiatives vocales et a géré plusieurs acquisitions, y compris Tenfold, Voicebase et AI Foundation. Son expérience inclut la direction de l'ingénierie et du produit chez RingCentral, avec une expertise dans les plateformes de communication numériques, CCaaS et l'IA conversationnelle.
LivePerson (LPSN) hat Christopher Mina zum Chief Technology & Product Officer ernannt, um das Kundenerlebnis zu verbessern und Innovationen zu beschleunigen. Mina, der zuvor als Head of Voice und VP für Produkt und Ingenieurwesen bei LivePerson tätig war, wechselte von Vonage, wo er die Produkt- und Geschäftsstrategie für deren Global Apps-Geschäft leitete. In seiner neuen Rolle wird er die Produktvision von LivePerson festlegen und die Ingenieur- und Produktoperationen überwachen.
Während seiner vorherigen Tätigkeit bei LivePerson leitete Mina Sprachinitiativen und verwaltete mehrere Akquisitionen, darunter Tenfold, Voicebase und AI Foundation. Zu seiner Erfahrung gehört die Leitung von Ingenieurwesen und Produkt bei RingCentral, mit Expertise in digitalen, CCaaS und konversationalen KI-Kommunikationsplattformen.
- Strategic rehiring of former executive with proven track record in voice AI initiatives
- Executive brings relevant industry expertise from major competitors (Vonage, RingCentral)
- Previous success in managing multiple strategic acquisitions at LivePerson
- None.
Industry expert joins the company to help businesses create personalized, AI-driven customer experiences that transform how they connect and engage consumers across all communication channels
Mina comes to LivePerson from Vonage, where he guided product, business strategy, and execution for the Global Apps business, which included UCaaS, CCaaS, and Conversational AI. Before that, Mina was Head of Voice and VP of Product and Engineering at LivePerson where he led LivePerson's voice initiatives, including the acquisition of Tenfold, Voicebase, AI Foundation, and delivered Voice AI. Prior to that, he was Director of Engineering and Product at RingCentral.
"As an expert in digital, CCaaS and conversational AI communication platforms, Chris brings a strategic vision for leveraging AI throughout all voice and digital communication channels, creating value across the entire customer journey. I'm confident his background and experience will energize our customers as they think about the future of personalized customer experiences" said John Sabino, Chief Executive Officer. "Additionally, his deep background guiding global enterprise brands through digital transformations at scale makes him uniquely suited to drive LivePerson's technology forward, having focused heavily on delivering highly available, high transactional volume enterprise software."
"LivePerson's extensive digital experience combined with best-of-breed systems and AI technologies are driving meaningful outcomes for customers," said Mina. "I'm excited to rejoin LivePerson to guide our product strategy and continue unlocking value for our customers as they seek to engage with consumers in more meaningful and connected ways across all voice and digital touchpoints."
Visit www.liveperson.com to see how enterprises benefit from LivePerson's digital expertise, framework for transformation, and cutting-edge AI technology.
About LivePerson, Inc.
LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Learn more at liveperson.com.
Forward-Looking Statements
Statements in this press release regarding LivePerson that are not historical facts are forward-looking statements and are being made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements are subject to risks and uncertainties, and actual events or results may differ materially from our expectations. Some of the factors that could cause events or results to differ from our expectations include, without limitation, our ability to execute on and deliver our current business, sales, go-to-market and product plans and goals, and the other factors described in the "Risk Factors" sections of our Annual Report on Form 10-K for the year ended December 31, 2023, filed with the SEC on March 4, 2024, our Quarterly Report on Form 10-Q for the quarter ended March 31, 2024, filed with the SEC on May 10, 2024, our Quarterly Report on Form 10-Q for the quarter ended June 30, 2024, filed with the SEC on August 7, 2024, and our Quarterly Report on Form 10-Q for the quarter ended September 30, 2024, filed with the SEC on November 8, 2024. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
Media Contact:
Riah Lawry
pr@liveperson.com
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SOURCE LivePerson, Inc.
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