G2 Recognizes LivePerson as a Leader Across Multiple Spring 2025 Grid® Reports for AI-driven Customer Engagement
LivePerson (LPSN) has achieved Leader status across multiple categories in G2's Spring 2025 Grid® reports, demonstrating its strength in AI-driven customer engagement solutions. The recognition spans six key areas: AI Agents, Chatbots, Conversational Marketing, Bot Platforms, Live Chat, and Customer Self-Service.
The Leader designation from G2, the world's largest software marketplace, is based on authentic user feedback and significant market presence. LivePerson also received best-in-class rankings for Easiest Admin, Easiest Set Up, and Highest User Adoption in G2's reports for AI agents and conversational support.
LivePerson (LPSN) ha ottenuto lo status di Leader in diverse categorie nei rapporti G2 Spring 2025 Grid®, dimostrando la sua forza nelle soluzioni di engagement con i clienti basate su AI. Il riconoscimento copre sei aree chiave: Agenti AI, Chatbot, Marketing Conversazionale, Piattaforme Bot, Chat dal Vivo e Servizio Clienti Self-Service.
La designazione di Leader da parte di G2, il più grande marketplace di software al mondo, si basa su feedback autentici degli utenti e su una presenza significativa nel mercato. LivePerson ha anche ricevuto classifiche di eccellenza per Amministrazione più Facile, Configurazione più Facile e Maggiore Adozione da parte degli Utenti nei rapporti di G2 per agenti AI e supporto conversazionale.
LivePerson (LPSN) ha alcanzado el estatus de Líder en múltiples categorías en los informes G2 Spring 2025 Grid®, demostrando su fortaleza en soluciones de compromiso con el cliente impulsadas por IA. El reconocimiento abarca seis áreas clave: Agentes de IA, Chatbots, Marketing Conversacional, Plataformas de Bots, Chat en Vivo y Autoservicio al Cliente.
La designación de Líder por parte de G2, el mayor mercado de software del mundo, se basa en comentarios auténticos de los usuarios y una presencia significativa en el mercado. LivePerson también recibió clasificaciones de mejor en su clase para Administración más Fácil, Configuración más Fácil y Mayor Adopción de Usuarios en los informes de G2 para agentes de IA y soporte conversacional.
LivePerson (LPSN)은 G2의 2025년 봄 Grid® 보고서에서 여러 카테고리에서 리더 지위를 달성하여 AI 기반 고객 참여 솔루션에서의 강점을 입증했습니다. 이 인식은 AI 에이전트, 챗봇, 대화형 마케팅, 봇 플랫폼, 라이브 채팅 및 고객 셀프 서비스의 6가지 주요 영역을 포함합니다.
세계 최대 소프트웨어 마켓플레이스인 G2의 리더 지명은 진정한 사용자 피드백과 시장에서의 상당한 존재감을 바탕으로 합니다. LivePerson은 AI 에이전트 및 대화형 지원에 대한 G2 보고서에서 가장 쉬운 관리, 가장 쉬운 설정 및 가장 높은 사용자 채택에 대한 최고 등급도 받았습니다.
LivePerson (LPSN) a atteint le statut de Leader dans plusieurs catégories des rapports G2 Spring 2025 Grid®, démontrant sa force dans les solutions d'engagement client basées sur l'IA. La reconnaissance couvre six domaines clés : Agents IA, Chatbots, Marketing Conversationnel, Plateformes de Bots, Chat en Direct et Service Client Autonome.
La désignation de Leader par G2, le plus grand marché de logiciels au monde, est basée sur des retours authentiques d'utilisateurs et une présence significative sur le marché. LivePerson a également reçu des classements de premier plan pour Administration la Plus Facile, Configuration la Plus Facile et Adoption des Utilisateurs la Plus Élevée dans les rapports G2 pour les agents IA et le support conversationnel.
LivePerson (LPSN) hat in mehreren Kategorien den Status eines Leaders in den G2 Spring 2025 Grid®-Berichten erreicht und damit seine Stärke in KI-gestützten Kundenbindungs-Lösungen unter Beweis gestellt. Die Anerkennung umfasst sechs Schlüsselbereiche: KI-Agenten, Chatbots, Conversational Marketing, Bot-Plattformen, Live-Chat und Kunden-Selbstbedienung.
Die Leader-Auszeichnung von G2, dem größten Software-Marktplatz der Welt, basiert auf authentischem Nutzer-Feedback und einer signifikanten Marktpräsenz. LivePerson erhielt auch Best-in-Class-Rankings für einfachste Verwaltung, einfachste Einrichtung und höchste Nutzerakzeptanz in den G2-Berichten für KI-Agenten und konversationelle Unterstützung.
- Recognition as Leader in six major G2 categories demonstrates strong market position
- Best-in-class rankings for ease of administration, setup, and user adoption indicate product excellence
- High customer satisfaction evidenced through authentic user feedback
- None.
Based on real customer reviews, LivePerson earns top accolades for AI agent, chatbot, conversational marketing, bot platform, live chat, and customer self-service capabilities
G2, the world's largest and most trusted software marketplace, aggregates authentic user feedback to identify software companies and products that deliver genuine value. The Leader designation in G2 Grid® reports is reserved for vendors that consistently receive high ratings from real users while demonstrating significant market presence.
"We're honored to be recognized by G2 and our customers," said John Sabino, CEO of LivePerson. "Being named a leader across multiple categories reflects the dedication of our team and the trust our customers place in us. We've been at the forefront of digital conversations for a long time, and it's rewarding to see that commitment recognized. We're excited to build on this momentum by partnering with the world's leading brands to deliver connected, personalized experiences at scale."
G2 named LivePerson a Leader in the following Grids:
- AI Agents: virtual agents or assistants that allow businesses and customers to interact in a conversational and human-like manner, powered by the latest AI and machine learning
- Chatbots: virtual agents or assistants used to conduct tasks or provide information based on written or spoken requests
- Conversational Marketing: engaging potential customers with personalized, one-on-one conversations en route to specific product recommendations or offers
- Bot Platforms: tools used to build and deploy an AI chatbot or agent
- Live Chat: messaging with website visitors in real time via chat windows
- Customer Self-Service: platforms for end users, prospects, or customers to access information and perform tasks without the need for human assistance
LivePerson also achieved best-in-class rankings in G2's reports for AI agents and conversational support, including:
- Easiest Admin
- Easiest Set Up
- Highest User Adoption
To learn more about LivePerson's solutions for digital-first customer conversations, visit www.liveperson.com.
About LivePerson
LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Learn more at liveperson.com.
About G2
G2 is the world's largest and most trusted software marketplace. More than 100 million people annually — including employees at all Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business — including Salesforce, HubSpot, Zoom, and Adobe. Learn more on g2.com.
Media Contact:
Riah Lawry
pr@liveperson.com
View original content to download multimedia:https://www.prnewswire.com/news-releases/g2-recognizes-liveperson-as-a-leader-across-multiple-spring-2025-grid-reports-for-ai-driven-customer-engagement-302417479.html
SOURCE LivePerson, Inc.
FAQ
What categories did LivePerson (LPSN) receive Leader status in G2's Spring 2025 Grid reports?
What specific rankings did LPSN achieve in G2's Spring 2025 reports for AI agents?
How does G2 determine Leader status for companies like LivePerson (LPSN)?
What types of AI solutions does LivePerson (LPSN) offer according to the Spring 2025 recognition?
