U.S. Public Sector Picks Up Pace in Procurement
The ISG Provider Lens™ report highlights the U.S. public sector's shift towards enhancing procurement systems, driven by challenges intensified by the COVID-19 pandemic. The report notes a surge in demand for procurement software and BPO services, with agencies seeking immediate operational improvements and cost reductions. It forecasts significant public-sector spending on these solutions this year, with potential first-year savings of 15-30%. GEP is recognized as a leader across all evaluated quadrants, while Accenture, IBM, and others excel in multiple areas.
- Increased public-sector spending on procurement software and BPO services anticipated.
- First-year operational savings for agencies reported to be between 15% to 30%.
- GEP named a leader in all quadrants evaluated.
- Government agencies face growing cost pressures and demands for digital capabilities.
- Supply-chain issues and workforce declines have intensified challenges in procurement.
Long-term challenges, intensified by pandemic, are driving agencies to seek improvement through software, outsourcing and transformation, ISG Provider Lens™ report says
The 2022 ISG Provider Lens™
“While the pace of digital transformation has historically lagged in the public sector, the disruption caused by the pandemic, along with ever-growing cybersecurity threats, have caused a dramatic increase in the demand for digital capabilities,” said
Other unexpected changes driving agencies to improve operations include the need to support more knowledge workers in remote locations, a rapid decline in the public-sector workforce in 2021 and data insecurity and compliance issues, the report says.
ISG’s observations strongly suggest a boom in
“Many agencies are seeking software platforms to standardize and improve their procurement systems and BPO services to improve efficiency and make costs more predictable,” said Frey. “After these initial steps, more agencies are likely to embrace full-fledged digital transformation of procurement, probably around 2025.”
The report identifies the key benefits of procurement software platforms, BPO services and transformation to public-sector organizations. For example, agencies can substantially improve operations using software platforms that include consistently and effectively applied automation, machine learning and natural-language processing. Case studies suggest first-year operational savings average between 15 percent and 30 percent.
The 2022 ISG Provider Lens™
The report names GEP as a Leader in all three quadrants. It names Accenture, IBM and Infosys as Leaders in two quadrants each and Corcentric, Coupa,
In addition, Corbus is named a
A customized version of the report is available from GEP.
The 2022 ISG Provider Lens™
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
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FAQ
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