U.S. Firms Use Microsoft Cloud Tools to Compete for Workers
U.S. enterprises are increasingly adopting cloud platforms like Microsoft 365 and Teams to enhance employee experience, driven by a tight labor market and pandemic-related shifts. A new ISG report highlights the transformation of Microsoft 365 into a comprehensive system focused on employee experiences, particularly with the introduction of Microsoft Viva. The report assesses 36 providers in five key areas, naming Accenture, Cognizant, and others as leaders. It also identifies challenges such as shadow IT and emphasizes the role of automation in improving the work environment.
- Increasing demand for cloud platforms indicates growth opportunities for III.
- Identification of Microsoft 365 evolution positions III favorably in the market.
- Recognition of leading service providers enhances III's credibility in the cloud space.
- Challenges like shadow IT may complicate cloud management and integration.
- Competition from numerous well-established service providers could pressure market share.
Platforms for cloud-based work are becoming essential as employees demand remote options and a better experience, ISG Provider Lens™ report says
The 2022 ISG Provider Lens™
By moving to the cloud, enterprises get access to platforms for remote collaboration and learning that make the employee experience more appealing, helping them attract and retain workers, ISG says.
“To stay resilient in this labor market, enterprises need the flexibility to shape the employee experience and keep it relevant,” says
To meet new enterprise requirements, Microsoft 365 is evolving from primarily a messaging and communication platform to a broad-based system built around employee experiences and learning, especially with the recent introduction of the Microsoft Viva employee experience platform. While most
“Microsoft partners are helping companies build the platforms they will need to keep current employees happy and prospective hires interested,” said
The report also examines emerging challenges, including the rise of “shadow IT” and low-code/no-code development tools, that require cloud-based management capabilities. In addition, it looks at how companies are using automation to improve the work experience and how service providers can help companies migrate essential SAP applications to Azure.
The 2022 ISG Provider Lens™
The report names Accenture, Cognizant, DXC Technology, TCS and Wipro as Leaders in all five quadrants. It names Hexaware, IBM and Infosys as Leaders in four quadrants. NTT DATA is named as a Leader in three quadrants, and HCL and LTI are named as Leaders in two quadrants each. The report names
In addition, HCL is named as a
A customized version of the report is available from Hexaware.
The 2022 ISG Provider Lens™
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
About ISG
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FAQ
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