Nordic Enterprises Prove Digital Leadership With Transformations to Compete in Post-Pandemic World
The 2021 ISG Provider Lens™ report highlights the rapid digital transformation among Nordic businesses due to the COVID-19 pandemic. Companies are leveraging digital solutions to enhance supply chain management, customer service, and sustainability efforts. The report identifies IBM and Wipro as leaders in all service categories evaluated, while consulting firms are assisting with strategic growth post-pandemic. Notably, Nordic enterprises aim for net zero carbon emissions by 2030, showcasing their commitment to sustainability.
- Increased demand for digital transformation services due to post-pandemic recovery.
- Nordic firms implementing automation to mitigate labor shortages.
- Focus on achieving net zero carbon emissions by 2030 demonstrates commitment to sustainability.
- IBM and Wipro recognized as leaders across all four service quadrants.
- None.
ISG Provider Lens™ report says the region’s businesses are addressing supply chain, customer service, remote work and sustainability challenges with new digital solutions and services
The 2021 ISG Provider Lens™ Digital Business Solutions and Services report for the Nordics finds companies are expanding the digital transformation efforts they launched early in the pandemic to remain competitive. Technology and service providers are helping Nordic clients quickly deploy applications to manage supply and demand, improve online customer service, support hybrid work modes and make operations more sustainable.
“Many enterprises in the Nordics are focused on seizing opportunities that are emerging with economic recovery under new conditions,” said
Consulting firms are using data-driven approaches to help enterprises build strategic roadmaps to post-pandemic growth, ISG says. Amid a massive movement by Nordic companies to the cloud, providers are guiding clients toward transformation plans that fit in with their current IT estates.
Most Nordic businesses that have survived the pandemic have built up digital channels for their customers, implementing chatbots and automating routine services to overcome the region’s workforce shortages, the report says. Providers with a local presence that have been able to offer ready-to-deploy solutions specifically for retail have increased their revenue despite overall economic challenges.
Providers also have helped companies in the region navigate ongoing supply chain disruptions, especially by using AI and machine learning to predict supply chain requirements, according to ISG. In addition, Nordic firms have implemented more automation in warehouses to provide uninterrupted service despite the region’s tight labor markets.
As early leaders in sustainability and decarbonization, Nordic enterprises are working with service providers to build frameworks for achieving net zero carbon emissions by 2030, as well as data analysis and digital technologies to assess progress toward sustainability goals, the report says.
The 2021 ISG Provider Lens™ Digital Business Solutions and Services report for the Nordics evaluates the capabilities of 40 providers across four quadrants: Digital Business Consulting Services, Digital Customer Experience Services, Digital Supply Chain Transformation Services and Sustainability and Decarbonization Services.
The report names IBM and Wipro as Leaders in all four quadrants. It names Accenture,
In addition, TietoEVRY is named a Rising Star—a company with a “promising portfolio” and “high future potential” by ISG’s definition—in two quadrants, while Infosys is named a
The 2021 ISG Provider Lens™ Digital Business –
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
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