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Overview of Information Svrs (III)
Information Svrs (III) is a global technology research and advisory firm known for its expertise in digital transformation, automation, and cloud analytics. As a trusted expert in market intelligence and technology strategy, the firm provides deep, fact-based insights that help corporations, public sector organizations, and technology providers refine their operational models and achieve measurable performance improvements.
Rooted in detailed technology research and expert advisory services, Information Svrs delivers comprehensive sourcing advisory solutions that enable clients to navigate complex digital landscapes with clarity and precision. Its analytics-driven approach underscores key areas such as managed governance, risk management, and operational design, reinforcing its commitment to delivering unbiased and research-backed recommendations.
Core Business Areas and Service Offerings
Digital Transformation and Advisory Services: Information Svrs specializes in enabling digital transformation by integrating state-of-the-art automation and cloud-based data analytics. These services help organizations transition smoothly while ensuring continuous operational excellence.
Market Intelligence and Research: With a global network of industry experts, the company provides incisive market intelligence and analytical reports. This not only informs technology strategy but also supports sourcing advisory, change management, and strategic planning across diverse business ecosystems.
Global Reach and Market Position
Operating across pivotal regions such as the Americas, Europe, and Asia-Pacific, Information Svrs harnesses a diverse talent pool and comprehensive geographic insights, which serve to strengthen its competitive stance in the rapidly evolving technology sector. This expansive global reach helps the company tailor its advisory services to address region-specific challenges while maintaining a consistent focus on global technology trends.
Expert Analysis and Sector Diversification
- Digital Transformation: Focus on automation and integrating cloud-based analytics to improve business processes.
- Technology Strategy and Operations Design: Detailed advisory services that guide organizations through evolving technological demands.
- Risk Management and Governance: Managed services designed to mitigate risks and ensure compliance in a dynamic market.
- Market Intelligence: Comprehensive research that delivers actionable insights for strategic decision-making.
Balanced and Unbiased Expertise
Information Svrs remains dedicated to providing a balanced perspective in its analytical work. Its research methodologies emphasize transparency and precision, offering clients a reliable source of detailed advisory support. This includes extensive market research and analysis tailored to operational refinements and strategic adjustments across varied industries.
By integrating advanced technology insights with a global advisory framework, Information Svrs not only underscores its expertise in the digital space but also plays a pivotal role in enhancing the operational efficiencies of its diverse client base. The company’s approach is anchored in clear, fact-based analysis, ensuring that its recommendations remain relevant, unbiased, and comprehensively informative for decision-makers.
Information Services Group (ISG) predicts that two-thirds of enterprises will use AI for field service management (FSM) by 2028. The research highlights a significant shift towards AI and machine learning adoption in FSM to optimize operations and improve customer experience.
According to ISG's Buyers Guides™ for Field Service Management, by 2029, remote sensing and IoT will become standard tools for reducing on-site visits and supporting proactive maintenance. The research evaluated 23 software providers across five platform categories, with ServiceNow, Salesforce, and Oracle emerging as top leaders in multiple categories.
The integration of AI-powered analytics and real-time data is transforming field service technical teams' deployment, particularly in manufacturing, consumer, and utilities industries. The trend shows a shift from reactive to proactive service delivery, with AI-based predictive tools providing precise repair needs assessment and supporting remote team interactions.
Information Services Group (ISG) has revealed the finalists for the 2025 ISG Paragon Awards™ ANZ, celebrating innovative sourcing partnerships in Australia and New Zealand. The program, in its fifteenth year, received 45 nominations across multiple categories including Excellence, Innovation, Transformation, Sustainability, AI Pacesetter, and Partnership of the Year.
Winners will be announced at a gala dinner on May 8, 2025, at the Grand Hyatt Melbourne. Notable finalists include partnerships between LAB3 and Viva Energy Australia, HCL Technologies and Commonwealth Bank of Australia, and Tata Consultancy Services with Foxtel Management, among others. The awards particularly highlight implementations leveraging AI, digital technology, and new operating models to drive business success.
Information Services Group (ISG) (Nasdaq: III) has initiated a comprehensive research study focusing on workplace services and solutions providers in the AI era. The study will result in multiple ISG Provider Lens™ reports scheduled for October release, covering six geographic markets for Services and one global market for Solutions.
The research evaluates providers across key areas including workplace strategy, collaboration, managed end-user technology, continuous productivity, smart workplaces, and AI-augmented workplaces. The study emphasizes 'experience parity' as a market differentiator, focusing on delivering seamless experiences regardless of employee location.
The research encompasses six service quadrants and two solution quadrants, with surveys distributed to over 110 service providers and 40 solution providers globally. Key focus areas include Digital Employee Experience (DEX) solutions and AI-enabled digital workplace technologies, with particular attention to how Generative AI is becoming important for employee productivity and efficiency.
Information Services Group (ISG) (Nasdaq: III) reports that U.S. state and local governments are reconsidering mainframes as strategic assets due to AI advancements. The 2025 ISG Provider Lens™ study reveals that AI is making mainframe maintenance more cost-effective while providing secure platforms for AI workloads with sensitive data.
The report highlights that AI and generative AI are streamlining software development, testing, and documentation, helping address the mainframe skills shortage through code assistants and chatbots. State, Local, and Educational (SLED) agencies are evaluating which applications to maintain on mainframes and how to optimize them for AI model integration.
The study evaluates 29 providers across four quadrants, with Wipro leading in all categories. Other notable leaders include DXC Technology, Ensono, Kyndryl, and TCS. New hybrid cloud architectures are enabling offshore resource utilization while maintaining regulatory compliance, and agencies are increasingly favoring providers with specialized public sector experience.
Information Services Group (ISG) has released a new report highlighting how Brazilian enterprises are increasingly investing in digital innovation services to stay competitive. The ISG Provider Lens™ Digital Business Innovation Services report reveals that companies are forming strategic partnerships with service providers to implement AI, automation, cloud computing, and extended reality (XR) technologies.
Brazilian firms are focusing on implementing automation and AI to deliver personalized customer experiences, despite challenges including skill gaps and data security concerns. The retail sector is leveraging augmented reality for virtual product trials, while healthcare providers are using XR for interactive consultations. Manufacturers are combining digital twins with XR for factory monitoring and training.
The report evaluates 57 providers across four quadrants, with Accenture, AI/R, and Globant named as Leaders in three quadrants each. Key challenges identified include professional shortage and significant infrastructure investment needs.
Information Services Group (ISG) reports that European enterprises are increasingly focusing on mainframe modernization to drive AI innovation, despite economic challenges. The 2025 ISG Provider Lens™ study reveals companies are preferring smaller, ROI-focused modernization projects while integrating mainframes with cloud platforms.
Key challenges include:
- 28% of mainframe clients lack in-house modernization skills
- Up to 30% of Europe's IT workforce retiring by 2030
- Strict GDPR and sector-specific regulations
The report highlights the growing role of Generative AI in mainframe environments, particularly in banking, insurance, and public administration. While GenAI assists in code dependencies discovery and knowledge transfer, it requires domain-specific tuning and expert validation. The study evaluates 46 providers across five quadrants, with Atos, DXC Technology, and TCS emerging as leaders in four quadrants each.
Information Services Group (ISG) reports that U.S. enterprises are increasingly adopting GenAI-based services for mainframe modernization and cloud migration. The 2025 ISG Provider Lens™ study reveals that GenAI is transforming how companies optimize mainframe software, reducing coding costs and timelines.
The report highlights that some U.S. companies are now choosing to reengineer mainframe software rather than replatform it to the cloud, as GenAI improves code inspection, documentation, and testing efficiency. Companies maintaining mainframes are benefiting from enhanced optimization services, with increased adoption of DevOps methodologies, containers, and APIs.
The study evaluates 54 providers across six quadrants, with DXC Technology and Wipro emerging as Leaders in five quadrants each. Notable developments include Banco Itaú Unibanco's planned migration to AWS by 2028, marking a significant shift in Latin America's mainframe landscape.
Information Services Group (ISG) (Nasdaq: III) reports that Artificial Intelligence (AI) is becoming essential for human capital management (HCM), with two-thirds of enterprises projected to require AI-enabled HCM software by 2027.
The ISG Buyers Guides™ for HCM reveals that AI and machine learning are the primary drivers of change in talent management and HR systems. The research evaluated 19 software providers across four categories: HCM Platforms, HCM Suites, HRMS, and Talent Suites.
Key findings:
- AI enables strategic resource use and consumer-like employee experiences
- Predictive analytics helps anticipate talent shortages
- Companies must choose between all-in-one suites or best-of-breed solutions
- Oracle emerged as a leader across all categories
- ADP consistently ranked second with strong performance
Information Services Group (ISG) (Nasdaq: III) has released new research showing enterprises plan to significantly leverage AI in their global capability centers (GCCs). The ISG Market Lens™ 2025 Global Capability Centers Study reveals that GCCs are evolving from cost-saving centers to innovation hubs.
Key findings include:
- 50% of enterprises will expand GCC service portfolios over next two years
- Expected 10% expansion in work throughput through AI implementation
- Typical AI investment of $1 million for 2025, with 20% of GCCs investing $5M+
- 39% expect increased AI and machine learning skills
- 23% anticipate growth in data science and analytics roles
The study identifies major challenges in GenAI adoption:
- Data quality (41% of respondents)
- ROI demonstration (36%)
- Business integration (36%)
- Change management (34%)
- Talent availability (32%)
Information Services Group (ISG) reports that Asia Pacific utilities are significantly investing in AI and digital technologies to address operational challenges from increased power consumption and renewable energy integration. The region, accounting for over 50% of global electricity consumption, is expected to invest more than $3 trillion in power generation over the next decade.
Key drivers of energy demand include data centers, AI, cryptocurrency mining, and growing EV sales. Utilities are implementing digital solutions to fortify grids while integrating renewable energy sources. AI plays a central role, being used for optimizing wind and solar farm output and analyzing consumption patterns for improved grid operations.
The report identifies several market leaders: GE Vernova, Schneider Electric, and Siemens as Grid Management leaders, while SAP, IBM, and Hitachi Energy lead in Enterprise Asset Management. In services, Accenture, IBM Consulting, Infosys, TCS, and Wipro are recognized as leaders across multiple categories.
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