ISG to Assess Workplace Services, Solutions Shaped by AI
Information Services Group (ISG) (Nasdaq: III) has initiated a comprehensive research study focusing on workplace services and solutions providers in the AI era. The study will result in multiple ISG Provider Lens™ reports scheduled for October release, covering six geographic markets for Services and one global market for Solutions.
The research evaluates providers across key areas including workplace strategy, collaboration, managed end-user technology, continuous productivity, smart workplaces, and AI-augmented workplaces. The study emphasizes 'experience parity' as a market differentiator, focusing on delivering seamless experiences regardless of employee location.
The research encompasses six service quadrants and two solution quadrants, with surveys distributed to over 110 service providers and 40 solution providers globally. Key focus areas include Digital Employee Experience (DEX) solutions and AI-enabled digital workplace technologies, with particular attention to how Generative AI is becoming important for employee productivity and efficiency.
Information Services Group (ISG) (Nasdaq: III) ha avviato uno studio di ricerca completo incentrato sui fornitori di servizi e soluzioni per il posto di lavoro nell'era dell'IA. Lo studio porterà a diversi rapporti ISG Provider Lens™ previsti per il rilascio a ottobre, coprendo sei mercati geografici per i servizi e un mercato globale per le soluzioni.
La ricerca valuta i fornitori in aree chiave, tra cui strategia del posto di lavoro, collaborazione, tecnologia per gli utenti finali gestita, produttività continua, posti di lavoro intelligenti e posti di lavoro potenziati dall'IA. Lo studio enfatizza la 'parità dell'esperienza' come fattore distintivo di mercato, concentrandosi sulla fornitura di esperienze fluide indipendentemente dalla posizione dei dipendenti.
La ricerca comprende sei quadranti di servizio e due quadranti di soluzione, con sondaggi distribuiti a oltre 110 fornitori di servizi e 40 fornitori di soluzioni a livello globale. Le aree chiave di interesse includono soluzioni per l'Esperienza Digitale del Dipendente (DEX) e tecnologie digitali per il posto di lavoro abilitate dall'IA, con particolare attenzione a come la Generative AI stia diventando importante per la produttività e l'efficienza dei dipendenti.
Information Services Group (ISG) (Nasdaq: III) ha iniciado un estudio de investigación completo centrado en los proveedores de servicios y soluciones para el lugar de trabajo en la era de la IA. El estudio dará lugar a varios informes ISG Provider Lens™ programados para su lanzamiento en octubre, que abarcarán seis mercados geográficos para Servicios y un mercado global para Soluciones.
La investigación evalúa a los proveedores en áreas clave, incluyendo estrategia de lugar de trabajo, colaboración, tecnología de usuario final gestionada, productividad continua, lugares de trabajo inteligentes y lugares de trabajo potenciados por IA. El estudio enfatiza la 'paridad de experiencia' como un diferenciador de mercado, centrándose en ofrecer experiencias sin interrupciones independientemente de la ubicación del empleado.
La investigación abarca seis cuadrantes de servicio y dos cuadrantes de solución, con encuestas distribuidas a más de 110 proveedores de servicios y 40 proveedores de soluciones a nivel mundial. Las áreas clave de enfoque incluyen soluciones de Experiencia Digital del Empleado (DEX) y tecnologías de lugar de trabajo digitales habilitadas por IA, prestando especial atención a cómo la IA Generativa está volviéndose importante para la productividad y eficiencia de los empleados.
정보 서비스 그룹 (ISG) (Nasdaq: III)는 AI 시대의 직장 서비스 및 솔루션 제공업체에 초점을 맞춘 포괄적인 연구 조사를 시작했습니다. 이 연구는 10월에 발표될 예정인 여러 ISG 제공업체 렌즈™ 보고서로 이어지며, 서비스에 대한 6개 지역 시장과 솔루션에 대한 1개 글로벌 시장을 다룹니다.
연구는 직장 전략, 협업, 관리되는 최종 사용자 기술, 지속적인 생산성, 스마트 직장 및 AI 증강 직장을 포함한 주요 영역에서 제공업체를 평가합니다. 이 연구는 '경험 동등성'을 시장 차별화 요소로 강조하며, 직원의 위치에 관계없이 원활한 경험을 제공하는 데 중점을 둡니다.
이 연구는 6개의 서비스 사분면과 2개의 솔루션 사분면을 포함하며, 전 세계적으로 110개 이상의 서비스 제공업체와 40개 솔루션 제공업체에 설문조사를 배포했습니다. 주요 초점 영역에는 디지털 직원 경험(DEX) 솔루션과 AI 지원 디지털 직장 기술이 포함되며, 생성적 AI가 직원의 생산성과 효율성에 얼마나 중요한지에 특별한 주의를 기울이고 있습니다.
Information Services Group (ISG) (Nasdaq: III) a lancé une étude de recherche complète axée sur les fournisseurs de services et de solutions de lieu de travail à l'ère de l'IA. L'étude aboutira à plusieurs rapports ISG Provider Lens™ prévus pour une publication en octobre, couvrant six marchés géographiques pour les services et un marché mondial pour les solutions.
La recherche évalue les fournisseurs dans des domaines clés tels que la stratégie de lieu de travail, la collaboration, la technologie utilisateur gérée, la productivité continue, les lieux de travail intelligents et les lieux de travail augmentés par l'IA. L'étude met l'accent sur la 'parité d'expérience' en tant que facteur de différenciation sur le marché, en se concentrant sur la fourniture d'expériences fluides, quel que soit l'emplacement des employés.
La recherche comprend six quadrants de services et deux quadrants de solutions, avec des enquêtes distribuées à plus de 110 fournisseurs de services et 40 fournisseurs de solutions à l'échelle mondiale. Les domaines clés d'intérêt incluent les solutions d'Expérience Numérique des Employés (DEX) et les technologies de lieu de travail numériques activées par l'IA, en prêtant une attention particulière à la manière dont la Générative IA devient importante pour la productivité et l'efficacité des employés.
Information Services Group (ISG) (Nasdaq: III) hat eine umfassende Forschungsstudie gestartet, die sich auf Anbieter von Arbeitsplatzdiensten und -lösungen im KI-Zeitalter konzentriert. Die Studie wird zu mehreren ISG Provider Lens™-Berichten führen, die für die Veröffentlichung im Oktober geplant sind und sechs geografische Märkte für Dienstleistungen sowie einen globalen Markt für Lösungen abdecken.
Die Forschung bewertet Anbieter in Schlüsselbereichen wie Arbeitsplatzstrategie, Zusammenarbeit, verwaltete Endbenutzertechnologie, kontinuierliche Produktivität, intelligente Arbeitsplätze und KI-unterstützte Arbeitsplätze. Die Studie betont 'Erfahrungsparität' als Marktunterscheidungsmerkmal und konzentriert sich darauf, nahtlose Erfahrungen unabhängig vom Standort der Mitarbeiter zu bieten.
Die Forschung umfasst sechs Servicequadranten und zwei Lösungquadranten, wobei Umfragen an über 110 Dienstleister und 40 Lösungsanbieter weltweit verteilt wurden. Wichtige Schwerpunktbereiche sind digitale Mitarbeitererfahrungen (DEX) und KI-unterstützte digitale Arbeitsplatztechnologien, wobei besonderes Augenmerk darauf gelegt wird, wie Generative AI für die Produktivität und Effizienz der Mitarbeiter zunehmend wichtig wird.
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Upcoming ISG Provider Lens™ reports examine providers helping enterprises use technology and services powered by AI to evolve workplace experiences for employees
The study results will be published in a series of comprehensive ISG Provider Lens™ reports geared to enterprise buyers. Six Future of Work – Services reports covering separate geographic markets and one Future of Work – Solutions report covering the global market are scheduled to be released in October.
The reports will evaluate providers of services, including workplace strategy and enablement, collaboration and next-generation experience, managed end-user technology, continuous productivity, smart and sustainable workplaces and AI-augmented workplaces, as well as solutions addressing digital employee experience and the AI-enabled digital workplace.
Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.
“Experience parity” is becoming a significant differentiator in the market, ISG notes. More employers want workplaces that deliver seamless experiences to employees regardless of their location or customer interaction. Employees, in turn, are seeking the freedom to select the technology they use in their workspaces, and are expecting ubiquitous access to devices, applications, data, workflow, documents and processes.
“Collaboration and communication in the workplace are equally critical, involving internal and external tools such as AR, VR and XR. However, enterprises face challenges when integrating pre-pandemic infrastructure with post-pandemic capabilities. Overcoming them requires the expertise and support of third-party providers,” said Iain Fisher, director, ISG Provider Lens Research.
Fisher says GenAI is opening new avenues for increased employee productivity and efficiency. “Whether we are talking about devices, applications or associated networks, the performance of workplace technology has a profound impact on employee experience. GenAI is becoming a critical driver of that experience.”
ISG has distributed surveys to more than 110 providers of future workplace services globally. Working in collaboration with ISG’s global advisors, the research team will produce six quadrants representing the future workplace services the typical enterprise buys based on ISG’s experience working with its clients. The six quadrants are:
- Workplace Strategy and Enablement Services, evaluating providers offering guidance, compliance and strategies suited to human, digital and physical workplaces, while considering modern business models and approaches to talent management. These services include integration of remote and physical workspaces, physical asset strategy and assessments, and workplace-driven sustainability strategies.
- Collaboration and Next-Gen Experience Services, assessing providers offering end-to-end customer and employee experience enhancements, through managed services for workplace technology ecosystems. Providers enable business leaders, line-of-business representatives and CxOs to enhance collaboration, align workplace transformation with human needs and attain measurable business results.
- Managed End-User Technology Services, studying service providers managing technology for enterprise IT departments to support end users. These services include end-user enablement through devices, applications, cloud workplaces and endpoint security.
- Continuous Productivity Services (Including Next-Gen Service Desk), evaluating providers supporting the productivity needs of next-generation, human and hybrid workplaces. Services include sentiment analysis, automated Digital Employee Experience (DEX) triage, AI-powered health monitoring and emerging technologies, including AR and VR.
- Smart and Sustainable Workplace Services, assessing providers supporting smarter, IoT-enabled workplaces while helping clients to achieve sustainability goals. Providers build working environments with smart meeting and facility management solutions, creating adaptive, efficient, inclusive and responsible workspaces integrating experience parity, unified communications and smart collaboration.
- AI-Augmented Workforce Services, studying providers of advanced agentic solutions that utilize artificial intelligence and machine learning (AI/ML) as autonomous digital agents. These agents enable proactive decision-making, contextual learning and seamless enterprise interaction, while managing workflows, optimizing processes and providing personalized support.
In addition, ISG has distributed surveys to more than 40 providers of Future of Work solutions globally. This report will include two quadrants:
- Digital Employee Experience (DEX) Solutions, evaluating vendors of solutions that measure, analyze, benchmark and manage the end-user experience with workplace technologies, including endpoint devices, applications, operating systems and networks.
- AI-Enabled Digital Workplace, assessing vendors of AI-enabled solutions for the digital workplace and modern end-user technology. These solutions enhance automation, intelligence and proactive management across modern end-user computing (EUC) technologies, while optimizing user experience, security and operational efficiency.
Geographically focused reports from the Future of Work – Services study will cover the global workplace services market and examine products and services available in the
A list of identified providers and vendors and further details on each study are available in these digital brochures: Future of Work – Services, Global and Future of Work – Solutions, Global. Companies not listed as future of work services or solutions providers can contact ISG and ask to be included in the study.
All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are invited to complete this online survey. Participants will receive a copy of this report in return for their feedback.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
About ISG
ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250328906790/en/
Press Contacts:
Will Thoretz, ISG
+1 203 517 3119
will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG
+1 978-518-4520
isg@matternow.com
Source: Information Services Group, Inc.
FAQ
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